KaVo MASTERsurg User manual

1
Helpdesk Tool
KaVo MASTER- and EXPERTsurg

2
Please select your device on the pictures

3
Overview MASTERsurg: Please select one category
Home

4
Overview: 1. Instrument / 2. Motor / 3. Motor Cable
Home
1. 2.
3.

5
Troubleshooting foot control: Please select one category
Please select one of the defects listed below:
•Wireless-foot control MASTERsurg does not respond / no connection
•Motor runs slowly without pressing the foot control
•Foot control is broken / missing parts
Home

6
Wireless-foot control MASTERsurg does not respond / no connection
Please review the following points in their order!
1. Establish a connection between foot control and MASTERsurg
2. Replace the batteries of the foot control
3. Please check whether the magnetic pin is present in the foot control
4. Please do not select point 4 until you have checked the options above
Home

7
Establish a connection between foot control and MASTERsurg
The wireless foot control can be connected in three steps:
1. Touch the symbol to start the connection process
2. Press and hold down the speed button on the wireless foot control for at least 1 second
3. Release the speed button and then press both the left and the right button of the wireless foot control concurrently until the confirmation
of connection "Successfully connected to wireless foot control" is displayed. This process can take up to 15 seconds
Home

8
Replace the batteries of the foot control
▶Pull the clip out of the wireless foot control
▶On the other side of the wireless foot
control, press down the snap-in lug ①
of the speed button ②and take the
speed button ②off the wireless foot
control
▶Pull the button bar ①including the pump
button, program button, and motor direction
button slightly upwards and take it off the
wireless foot control
▶Turn the lid to the left and take it off
▶Take out 3 alkaline type AA/ LR6 batteries
and disposed them properly, if applicable
Home

9
Magnetic pin recognition of the foot pedal
▶Pull the clip out of the wireless foot control
▶On the other side of the wireless foot
control, press down the snap-in lug ①
of the speed button ②and take the
speed button ②off the wireless foot
control
You should see a glued magnet on the
bottom of the speed button. If this is
missing, the foot control must be sent
to repair Home

10
Please send your surgery device to repair
Please always send us the following components of the unit (the instruments are not
needed in this case)
1. Motor and motor cable
2. Foot control
3. MASTERsurg device
•On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package
with a return note to send your device to KaVo factory repair
•If you need a loan, you can also order it on the website: Kavo & Nobel Biocare Surgery Service
•For any further questions, you can contact the Help and Technical Support ([phone])
Home

11
Motor runs slowly without pressing the foot control
The foot control is defective, please send us your device to repair as described below.
Please always send us the following components for the repair (the instruments are
not needed in this case)
1. Motor and motor cable
2. Foot control
3. MASTERsurg or EXPERTsurg device
•On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package
with return note to send your device to KaVo factory repair
•If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service
•For any further questions, you can contact the Help and Technical Support ([phone])
Home

12
Motor cable is defective / how to order a new one
Please select one of the points listed below:
•Defective within the warranty period of 12 months stated by KaVo
•Defective out of warranty period of 12 months stated by KaVo
•How to order a new motor cable
Home

13
Defective within the warranty period of 12 months stated by KaVo
Please send the motor cable to the warranty test:
•On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package
with a return note to send your device to KaVo factory repair
•If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service
•For any further questions, you can contact the Help and Technical Support ([phone])
Home

14
Defective out of warranty period of 12 months stated by KaVo
The motor cable can not be repaired by us
•You can order a new motor cable from your specialist dealer, quoting the specification of our
manufacturer number: 1.009.1700 (motor cable S600)
Home

15
How to order a new motor cable
•You can order a new motor cable from your specialist dealer, quoting the specification of our
manufacturer number: 1.009.1700 (motor cable S600)
Home

16
Instruments defective: Please select your defective instrument
Home

17
Instrument KaVo SURGmatic S201 XL
Please select one of the defects listed below:
•Drill does not hold in the collet
•Drill can not be removed from the clamping forceps
•One touch calibration failed
•Push button cap caught
•No light on the instrument
•Instrument makes scratching noise
•Spraying tubes blocked / broken / bent
•Different defect
Home

18
Instrument KaVo SURGmatic S11 L
Please select one of the defects listed below:
•Drill does not hold in the collet
•Drill can not be removed from the clamping forceps
•Clamping jaws cannot be opened / closed as usual
•One touch calibration failed
•No light on the instrument
•Instrument makes scratching noise
•Spraying tubes blocked / broken / bent
•Different defect
Home

19
Return the instruments to repair
Please send us your defective instrument to repair. We cannot provide you loan
instruments for the repair period!
•If the instruments are within the specified warranty period of 12 months, according to the
warranty conditions indicated by KaVo, please enclose a copy of your invoice
•If the instruments are defective within the specified 12 months after a repair (only in our factory
repair), please enclose a copy of the last delivery note
•On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with
return note to send your device to KaVo factory repair
•For any further questions, you can contact the Help and Technical Support ([phone])
•Unfortunately, we can‘t offer you any loan instrument for the period of the repair,
Please note this submission
Home

20
Motor defective
Please select one of the defects listed below:
•Exchange the KaVo mini-LED
•Retaining ring (for coolant cable attachment) no longer holds
•O-rings exchange
•Motor makes scratching / grinding noise
•Surgery motor has occasional misfunctions during treatment
•Motor runs slowly without pressing the foot control
Home