
LED indicator is off
•Ensure pump is installed correctly and fountain
has been turned on.
•Ensure cable is undamaged and adapter is
No water flow, red LED indicator
flashing
Ensure water level is sufficient: add water
No water flow, red LED indicator
off
•Ensure pump is installed correctly and fountain
has been turned on.
•Ensure contacts of inner and outer barrels are
Low water flow
•Ensure the pump and outlet fountain cover are
correctly installed.
•Check if pump filter is blocked: if so, clean and
replace filter pump. (Refer to Cleaning & Care)
•Ensure pump is clear: if not, clean the pump rotor.
(Refer to Cleaning & Care)
Excessive noise from pump
•Ensure the pump and outlet fountain cover are
correctly installed.
•Check if pump filter is blocked: if so, clean and
replace filter pump. (Refer to Cleaning & Care)
•Ensure pump is clear: if not, clean the pump rotor.
(Refer to Cleaning & Care)
Inconsistent water flow
•Ensure water level is sufficient: add water
accordingly.
•
Short press the button to switch to normal mode.
Sound of the overflow occurs
•Remove protection bag of the filter unit and install
the filter unit.
•Check if the filter unit is blocked and then clean or
If the above steps do not resolve an issue you are facing, contact Kogan.com.
TROUBLESHOOTING