Konica Minolta FAX 9820 User manual

FAX 9820
User’s Guide

Konica FAX 9820 User’s Manual
© 1998 Konica Business Technologies, Inc. All rights reserved.
DISCLAIMER
Konica Business Technologies, Inc. has made every effort to
ensure that the information in this manual is complete and accurate.
However, constant efforts are also being made to improve and
update the product. Therefore, Konica Business Technologies, Inc.
shall not be liable for errors in this manual or for any consequential
damages resulting from use of this manual. The information
contained herein is subject to change without notice.
CORRESPONDENCE
Konica welcomes your comments regarding the content of this
manual. Mail all correspondence regarding documentation to the
following address:
Konica Business Technologies, Inc.
Digital Systems Solutions Group & New Product Develoment
500 Day Hill Road
Windsor, CT 06095
Visit our web site: http://www.konicabt.com
Manual Part No. OP-01-9820
MMM
As an Energy Star Partner, Konica Business
Technologies, Inc. has determined that this prod-
uct meets the Energy Star guidelines for energy
efficiency.
WARNING: Risk of electric shock.
Aside from replacing the toner and image
drum cartridge, do not disassemble or
attempt to service this unit yourself.
Refer to a qualified technician for service.

Federal Communications Commission
Requirements for End Users
This device has been granted a registration number by the
Federal Communications Commission, under Part 68 rules and
regulations for direct connection to the telephone lines. In order
to comply with these FCC rules, the following instructions must
be carefully read and applicable portions followed completely.
1. This equipment complies with Part 68 of FCC rules. On the
bottom of the equipment is a label that contains, among
other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested,
this information must be provided to the telephone com-
pany.
2. The following USOC jacks may be used with this equip-
ment: RJ11C.
3. The REN is used to determine the quantity of devices that
may be connected to the telephone line. Excessive REN’s
on the telephone line may result in the devices not ringing
in response to an emergency call. In most, but not all areas,
the sum of the REN’s should not exceed five (5.0). To be
certain of the number of devices that may be connected to
the line, as determined by the total REN’s, contact the
telephone company to determine the maximum REN for
your calling area.
4. If the equipment causes harm to the telephone network, the
telephone company will notify you in advance. But if
advance notice isn’t practical, the telephone company will
notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you
believe it is necessary.
5. The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to
make the necessary modifications to maintain uninterrupted
service.
6. If trouble is experienced with this equipment, please contact
the following for repair and/or warranty information:
Konica Business Technologies, Inc.
Digital Systems Solutions Group & New Product
Development
500 Day Hill Road
Windsor, CT 06095
or
Phone the Konica National Support Center at
1-800-825-5664
If the trouble is causing harm to the telephone network, the
telephone company may request that you remove the
equipment from the network until the problem is resolved.
7. This equipment contains no user serviceable parts. Please
contact your local dealer or qualified service agent.

8. This equipment cannot be used on public coin service
provided by the telephone company. Connection to Party
Line Service is subject to state tariffs. Contact your state
Public Utility Commission, Public Service Commission, or
Corporate Commission for information.
9. This equipment is hearing-aid compatible.
FCC Telephone Consumer Protection Act
The Federal Communications Commission Telephone
Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send
any message via a telephone fax machine unless such
message clearly contains in a margin at the top or bottom
of each transmitted page or on the first page of the
transmission, the date and time it is sent and an
identification of the business or other entity, or other
individual sending the message, and the telephone number
of the sending machine or such business, other entity, or
individual.
To comply with this law, you must enter the following
information in your fax unit:
■Date and time: see page 21 for instructions on doing this.
■Name and telephone number which identify the source of
your fax transmission: see page 23 for instructions on
doing this.
Industry Canada Requirements for End Users
The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational and
safety requirements. The Department does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it
is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a
single line individual service may be extended by means of
a certified connector assembly (telephone extension cord).
The customer should be aware that compliance with the
above conditions may not prevent degradation of service in
some situations.
Repairs to certified equipment should be made by an
authorized Canadian maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly
important in rural areas.

■Users should not attempt to make such connections
themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
The Load Number assigned to each terminal device
denotes the percentage of the total load to be connected to
a telephone loop which is used by the device, to prevent
overloading. The termination of a loop may consist of any
combination of devices subject only to the requirement that
the total of the Load Numbers of all the devices does not
exceed 100.
L’etiquette du Industrie Canada identifie le materiel
homologue. Cette etiquette certifie que le materiel est
conforme a certaines normes de protection, d’exploitation
et de securite des reseaux de telecommunications. Le
Ministere n’assure toutfois pas que le materiel fonctionnera
a la satisfaction de l’utilisateur.
Avant d’installer ce materiel, l’utilisateur doit s’assurer qu’ll
est permis de le raccorder aux installations de l’entreprise
locale de telecommunication. Le materiel doit egalement
etre installe en suivant une method acceptee de
raccordement. Dans certains cas, les fils interieurs de
l’entreprise utilises pour un service individuel a ligne unique
peuvent etre prolonges au moyen d’un dispositif homologue
de raccordement (cordon prologateur telephonique interne).
L’abonne ne doit pas oublier qu’il est possible que la
conformite aux conditions enoncees ci-dessus n’empechent
pas la degradation du service dans certaines situations.
Actuellement, les entreprises de telecommunication ne
permettent pas que l’on raccorde leur materiel a des jacks
d’abonne, sauf dans les cas precis prevus par les tarrifs
particuliers de ces entreprises.
Les reparations de materiel homologue doivent etre
effectuees par un centre d’entretien canadien autorise
designe par le fournisseur. La compagnie de telecommu-
nications peut demander a l’utilisateur de debrancher un
appareil a la suite de reparations ou de modifications
effectuses par l’utilisateur ou a cause de mauvais
fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que
tous les fils de mise a la terre de la source d’energie
electrique, des lignes telephoniques et des canalisations
d’eau metalliques, s’il y en a, sont raccordes ensemble.
Cette precaution est particulierement importante dans les
regions rurales.
■Avertissement: L’utilisateur ne doit pas tenter de faire ces
raccordements lui-meme; il doit avoir recoursa un service
d’inspection des installations electriques, ou a electricien,
selon le cas.
L’indice de charge (IC) assigne a chaque dispositif terminal
indique, pour eviter toute surcharge, le pourcentage de la
charge totale qui peut etre raccordee a un circuit
telephonique boucle utilise par ce dispositif. La terminaison
du circuit boucle peut etre constituee de n’import quelle
combinaison de dispositifs, pourvu que la somme des indices
de charge de l’ensemble des dispositifs ne depasse pas 100.

Federal Communications Commission
Radio Frequency Interference Statement
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and the
receiver.
■Plug the unit into an outlet on a circuit different from that to
which the receiver is connected.
■Consult the dealer or an experienced radio television
technician for help.
A properly shielded interface cable must be used in order to
ensure compliance of this equipment with FCC regulations.
Changes or modifications not expressly approved by
Konica Business Technologies, Inc. may void your authority
to operate this device.
Industry Canada Radio Interference Statement
This Konica Business Technologies, Inc. apparatus
complies with Class B limits for radio interference as
specified in the Industry Canada Radio Interference
Regulations.
Industrie Canada Déclarations concernant
les interférences radio
Cet appareil Konica Business Technologies, Inc. est
conforme aux critères établis par la Classe B en ce qui
concerne les interférences radio, tel que spécifié par le
Industrie Canada dans les Règlements relatifs aux
interférences Radio.

Safety
Installation HintsInstallation Hints
Installation HintsInstallation Hints
Installation Hints
■InstallyourKonicaFAX9820inadust-freelocationawayfromdirectsunlight.
■Do not plug your machine into a power source shared by equipment
which produces electrical noise (i.e., air conditioners, etc.).
■Leave electronic adjustments to authorized service personnel.
■The LINE terminal connects your fax machine to a standard
telephone line. To avoid damage to your telephone system or to the
unit, do not plug your fax machine into anything other than a
standard RJ-11C jack.
■Your machine is intended to be grounded electrically and is equipped
with a three-wire grounded power cord. For your safety, do not
attempt to defeat your power cord’s grounding plug.
■The power outlet should be located near the equipment and should
beeasily accessible.
■The TEL port on the back of the unit is only suitable for 2-wire
devices. Not all standard telephones will respond to incoming ringing
when connected to an extension socket.
■This equipment may not necessarily provide for the effective hand-
over of a call from a telephone connected to the same line.
Operation and Maintenance
■Use a dry cloth to clean the control panel and the main body of the unit.
■Aside from replacing the toner and image drum cartridge, do
not disassemble or attempt to service this unit yourself.
Refer to a qualified service agent.
■Pull out the AC plug before trying to remove any objects that may
have fallen into the machine.
■Ifthe unit becomesphysically damaged, disconnectthe power cord
immediatelyand arrangefor itsrepair or disposal.
■When relocating your Konica FAX 9820, always disconnect the
telephone line before disconnecting the power cord, then reconnect
the power cord first.
■This unit is not intended to be used in parallel with any other
telephonedevices.

Toner Cartridge and Image Drum Unit Handling
■Leave unused toner cartridges and image drum units in their
packages until needed. When replacing a toner cartridge or image
unit, re-use the packaging to dispose of the old toner cartridge or
image drum unit.
■Do not expose these components to light for more than five minutes.
Never expose the green drum (inside the image drum unit) to direct
sunlight.
■Always hold the image drum unit by the ends—never by the middle.
Never touch the surface of the green drum inside the image drum unit.
■Exercise care when removing the toner cartridge. Do not let it touch
your clothing or porous materials. The toner powder causes
permanentstains.
■Small amounts of toner spilled on skin or clothing can be readily
removed with soap and cold water. Using heated water will make
removing the stain much more difficult.
Emergency First Aid
■EYE: Flush eyes with plenty or water. If symptoms occur, get medical
attention
■SKIN: Wash with water and mild soap
■INGESTION: Wash out mouth with water. Drink one or two glasses of
water. If symptoms occur, get medical attention.
■INHALATION: Remove victim to fresh air. If symptoms occur, get
medical attention.

Contents
Introduction .......................................................................... 1
Features ............................................................................... 1
Konica FAX 9820 Features .............................................. 2
ProductOptions.................................................................... 2
Component Identification.................................................... 4
What You Should Receive ................................................... 4
Components ......................................................................... 5
Control Panel........................................................................ 7
Control Panel Keys and Indicators....................................... 8
The One Touch Keypad ..................................................... 11
Using the One Touch Keys for Dialing ............................ 11
Using the One Touch Keys for Selecting
Functions and Programming ....................................... 11
Signal Tones....................................................................... 13
Installation .......................................................................... 14
GettingStarted ................................................................... 14
Where to Install Your Machine ........................................ 14
Unpacking........................................................................... 14
Setting Up Your Konica FAX 9820..................................... 15
Install the Document Stacker........................................... 15
Remove the Protective Sheet.......................................... 15
Install the Toner Cartridge............................................... 16
Connect to the Telephone Line ....................................... 17
Option: Installing an External Handset ............................ 17
Connecting an External Telephone or
AnsweringMachine ..................................................... 19
Connect Power ................................................................ 19
LoadingPaper .................................................................... 20
Setting the Date and Time ................................................. 21
Setting the Answering Mode .............................................. 22
Answering Mode Options ................................................ 22
Changing the Answering Mode ....................................... 23
Setting the Fax Identification .............................................. 23
Settingthe Language ......................................................... 25
Setting the Forwarding Number ..........................................25
Connecting to a PBX .......................................................... 26
Copying............................................................................... 27
MakingCopies.................................................................... 27
Using the Manual Paper Feeder ..................................... 28
Faxing: Dial Directories ..................................................... 30
Programming One Touch Keys.......................................... 30
One Touch Parameters ................................................... 31
ChainDialing ................................................................... 32
Programming Auto Dial Numbers ...................................... 32
Programming Groups ......................................................... 33
Faxing: Basic Operations.................................................. 35
Preparing Documents for Faxing ....................................... 35
Guidelines ........................................................................ 35
Document Size ................................................................ 35
Multiple PageDocuments................................................ 35
LoadingDocuments............................................................ 36
Sending a Fax to a Single Location ................................... 37

Search Key Dialing .......................................................... 37
Real-Time Dialing ............................................................ 38
Redialing.......................................................................... 38
ConfirmingResults .......................................................... 38
Stopping aTransmission ................................................. 38
Shortcut Fax Number Programming .................................. 38
Receiving FaxesManually ................................................. 39
Receiving Faxes in Memory............................................... 40
Memory Reception Mode [MEM]..................................... 40
No Paper Reception ........................................................ 40
Cancelling Messages Stored in Memory......................... 40
RejectingUnsolicited Fax Messages—Closed
Network Option................................................................. 40
Power Failures and Memory .............................................. 41
Using Voice Request.......................................................... 41
To Initiate a Voice Request ............................................. 42
To Answer a Voice Request............................................ 42
Faxing: Advanced Operations .......................................... 43
Sending a Fax at a Later Date and Time........................... 43
Sending a Delayed Fax From
the Document Feeder ................................................. 43
Sending a Delayed Fax From Memory ........................... 44
Canceling a Delayed Transmission ................................. 45
Sending a Fax to Multiple Locations
(Broadcasting) ................................................................... 45
Sending a Confidential Fax ................................................ 46
ReceivingConfidential Faxes............................................. 47
Creating a Confidential Mailbox....................................... 47
Changing Your Password or Closing
a Mailbox ....................................................................... 48
Printing a Confidential Message......................................... 49
RelayBroadcasting ............................................................ 49
Relay InitiatingStation ..................................................... 49
Relay Key Station ............................................................ 50
Relay Broadcast Report .................................................. 50
Initiating a Relay Broadcast............................................. 50
Polling................................................................................. 51
Setting Your Machine to be Polled .................................. 51
Polling Documents from Other Fax Machines................. 52
BulletinPolling .................................................................... 52
Opening a Personal Box for Polling ................................ 52
Loading a Document ....................................................... 53
Dual Access........................................................................ 53
What You Can Do While Sending a Fax ......................... 53
What You Can Do While Receiving a Fax ...................... 53
What You Can Do While Making Copies ........................ 54
Customizing Your Konica FAX 9820 ................................ 55
Customizing Features and Operations............................... 55
Viewing Your Current Settings ........................................ 55
User Function Settings ....................................................... 55
User Function Settings List.............................................. 55
Setting Distinctive Ring.................................................... 57
Changing Your User Function Settings ........................... 60
Dial Parameter Settings ..................................................... 60
Dial Parameter Settings List ............................................ 60
Changing Your Dial Parameter Settings ......................... 61
Service FunctionSettings................................................... 62
Service Function Settings List ......................................... 62
Fax Reports ........................................................................ 63
UnderstandingReports ...................................................... 63
Message Confirmation Report (MCF) ............................. 63

Printing a Message Confirmation Report
Manually ......................................................................... 63
Broadcast Entry Report ................................................... 64
Confidential ReceptionReport......................................... 64
Printing Reports.................................................................. 64
Activity Report .................................................................... 64
Broadcast Confirmation Report (MCF)............................ 65
Phone Directory ............................................................... 65
ConfigurationReport ....................................................... 65
Power Outage Report...................................................... 66
Codes Used in Reports ...................................................... 66
Result Codes ................................................................... 66
CommunicationCodes .................................................... 66
Problem Solving................................................................. 67
Clearing a Document Jam.................................................. 67
Clearing a Paper Jam ........................................................ 67
Printing a Cleaning Page.................................................... 70
Replacing the Toner Cartridge ........................................... 70
The “Change Drum Soon” Message .................................. 73
Replacing the Image Drum Cartridge ................................ 73
Resetting the Drum Counter .............................................. 75
Display PanelMessages .................................................... 75
Normal Display ................................................................ 75
Error Messages ............................................................... 76
Reading the Print Counters ................................................ 77
ProblemChecklist............................................................... 78
Service and Support........................................................... 80
Your Dealer ..................................................................... 80
The Customer Information System.................................. 80
Faxable Facts .................................................................. 80
on the Internet ................................................................. 80
Specifications..................................................................... 81
Index.................................................................................... 82

Introduction 1
Introduction
Thank you for purchasing this Konica FAX 9820
machine, which uses advanced LED technology to
transfer faxed and copied images to plain paper
quickly and sharply. The optional PC interface
allows this unit to function as a 600 dpi class
printer for your computer as well.
Features
The Konica FAX 9820 includes these features:
■Year 2000 compliant: all years are recorded in four
digits.
■Advanced memory management: memory is freed
up as pages are sent for more efficient transmis-
sion of long documents.
■A search feature to allow you to look for pre-
programmed telephone numbers by name.
■Personal boxes for confidential reception/transmis-
sion and bulletin polling.
■Automatic redial and page re-transmission when a
telephone number is busy or when problems occur
in communication.
■Advanced transmission and reception features,
including delayed transmission, transmission to
multiple locations, relay broadcast initiate, and
polling.
■Advanced memory transmission and reception
features, including automatic reception into
memory.
■Reports to help you keep track of your Konica Fax
operations and settings.
■Advanced memory transmission and reception
features, including automatic reception into
memory.
■High-speed scanning of original documents while
dialing, so your fax is ready to send as soon as
connections are made.
■Photo (halftone) transmission in up to 64 shades
of gray.

2Introduction
■An advanced dual access feature, which allows
you to load and prepare multiple doucments for
transmission while your Konica Fax is sending or
receiving another message.
■A manual paper tray to let you load a different type
of paper while making copies.
■A closed network feature to let you limit who can
send faxes to your machine and whom your
machine can send faxes to.
■A convenience copy feature that lets you make up
to 99 sorted copies of an original document.
Konica FAX 9820 Features
■30 One Touch keys.
■99 Auto Dial numbers.
■20 groups.
■16 mailboxes for confidential reception.
■Fax communication at up to 33,600 bits per
second.
■2.5 MB of built-in memory.
■A fax forwarding feature that lets your machine
receive messages into memory and automatically
forward the messages to another remote fax
machine
Product Options
See page 82 for ordering information.
■PC Interface Kit lets you connect your Konica
FAX 9820 to your PC for added versatility. Contact
your local Konica dealer for details.
■Non-battery backup memory expansion cards
add to existing storage capacity.
1 MB card adds capacity to store up to 80 pages.
2 MB card adds capacity to store up to 160
pages.
■Battery backup memory expansion cards
replace existing storage capacity with memory
that preserves information when power is turned
off or interrupted.
1.5 MB card provides total capacity to store up to
120 pages.
2.5 MB card provides total capacity to store up to
200 pages.
4 MB card provides total capacity to store up to
320 pages.
■Handset with cradle connects directly to your
Konica Fax and works exactly like a telephone.
■Second Paper Tray adds an additional capacity of
500 sheets. When the main tray runs out, your
Konica Fax automatically switches to the second
tray for uninterrupted printing.

Component Identification
Component Identification
What You Should Receive
Konica FAX 9820
Power Cord
Toner Cartridge
Telephone
Cord
Image Drum Unit
(inside unit)
Document
Stacker
Handbook &
Quick Start Guide

Introduction 5
Components
Paper Path Icon
Load documents here face down.
Document Stacker
Holds your original
documents after they are
faxed or copied
Numeric Keypad
Use to enter phone numbers,
auto dial numbers, or
information programmed into
the machine.
Document Guides
Adjust these guides to the page
width of the documents that are
to be copied or faxed.
Power Switch
Press Ito turn on, Oto turn off.
Paper Indicator
Shows how much paper is
left in the paper tray.
One Touch Keypad
Use for preprogrammed one touch dialing or for
setting functions.
Document Table
Covers the copy stacker and holds
original documents to be faxed or copied.
Document Table Extension
Flips out to support longer documents.
Front Panel
Gives you access to the manual
paper feeder. This allows you to
bypass the paper tray and feed a
different type of paper directly into
the machine.
Paper Tray
Holds up to 250 sheets of paper.
Display Panel
Shows status of machine
and faxes in progress.

6Introduction
Components
Back Cover
Open this cover to expose expansion slot
to install the optional memory expansion
board and PC interface.
LINE Jack
Jack for connecting to an outside
telephone line.
TEL 1 Jack
TEL 2 Jack
Jacks for connecting to an optional
handset, external phone, or answering
machine.
AC Power Inlet
Plug the supplied AC power
cord into this inlet.
Image Drum Cartridge
The image drum cartridge contains
the green photosensitive drum
which receives images from the
LED print head and transfers them
to the printing paper.
Toner Cartridge
This black cylinder, installed
inside the image drum
cartridge, contains the black
powder that forms the image
on the paper. You need to
install a new toner cartridge
when the REPLACE TONER
CART message appears on
the display.
LED Printhead
This black bar writes received or
copied images onto the image drum.
You should clean this bar each time
you change the toner cartridge.

Introduction 7
Control Panel

8Introduction
Control Panel Keys and Indicators
1 Display Panel: Refer to this display for instructions
and information while your Konica Fax is perform-
ing operations or while you are entering information
or changing settings.
2Copy key: After loading a document, press this
key to make a copy. When no documents are
loaded, press this key once to display a Message
Confirmation Report about your last transmission
on the LCD Display Panel, and a second time to
receive a printed report.You can also use the
Copy key to program a manually entered fax
number into a One Touch key or Auto Dial
number—see page 38 for details.
3Hyphen key: When programming One Touch keys
and Auto Dial telephone numbers, use this key to
tell your Konica Fax to pause briefly before it dials
the rest of the telephone number.
4Search key: The One Touch keys and Auto Dial
numbers can be programmed to have a name or
location ID associated with their telephone num-
bers. Using this key by itself or in combination
with the numeric keypad, you can search for these
numbers alphabetically.You can also use the
Search key to search for unassigned One Touch
keys and Auto Dial numbers.
5Auto Rec key: Use this key to switch your
machine's answering mode. The answering mode
controls how your fax machine answers incoming
calls and receives faxes. The display will always
indicate your current selection. See “Setting the
Answering Mode,” page 22, for more information
about the answering modes available.
6Select Function key: Use this key to activate your
machine’s advanced transmission and reception
functions, to obtain reports and to start program-
ming functions. To select a function, press the
Select Function key, then press the One Touch
key labeled with the function you want to use.
While programming or selecting other functions,
pressing the Select Function key a second time
takes you directly back to your fax machine’s
standby mode.
7Auto Dial key: Auto Dial numbers are abbreviated
numbers for rapid dialing. Rather than dialing the
entire telephone number, you can enter a 2-digit
Auto Dial number instead.You can also use the
Location IDs (names) associated with Auto Dial
numbers to search for these locations by name
using the Search key.
8Redial key: Press this key to manually redial the
last number dialed.