Konica Minolta BIZHUB PRO C5500 Manual

Version 1.5
Created: 10/15/09
bizhub PRO C5500/C5501, C6500/C6501
Main Body NIC
bizhub vCare/CS Remote Care
HTTP (Simplex) Setup Instructions

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Purpose: This documentation is for setting up bizhub PRO C5500/C5501 and
C6500/C6501 for vCare/CSRC One–way (Simplex) HTTP communication.
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: The settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
Set a unique identification code for communicating to a specific vCare/CSRC host
system.
Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings for
HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC
Contents
Topic Page
A. Administrative Requirements Prior to MFP HTTP Setup 2
B. MFP Specific Requirements 2
C. Setting MFP Date/Time Settings 3
D. Verifying the Machines Network Settings 4
E. Entering the User Name and Password in HTTP Settings 4
F. Enabling vCare Settings in Service Mode 5
G. Setting vCare Settings in Service Mode 7
H. Heart Beat Setting 10
I. Setting vCare Date/Time Settings 12
J. Periodical Transmission Setting 13
K. Data Collection Setting 13
L. First Callt o the vCare System 14
M. Troubleshoot Communication Issues 15
N. Printing a vCare Communication Log 17

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A. Administrative Requirements Prior to MFP HTTP Setup
The MFP’s HTTP settings and Server addresses MUST be obtained prior to
setting up the MFP for HTTP Communication.
B. MFP Specific Requirements
The technician performing the HTTP setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: The Device ID for MFP must match the 13 digit ID configured on
CSRC Server. The Device ID is the serial number for the MFP. This setting is
hard-coded in the bizhub PRO C5500/C5501 and C6500/C6501 vCare/CSRC
settings
2. Center ID: This ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.
4. HTTP Port: Typically 80, unless otherwise indicated.
5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be
unique to the technician servicing the machine. Enter leading zeros if required;
e.g. 0123456. If no numeric ID assigned, simply use: 1234567.
Note: In order to enable HTTP communication for the C5500/C6500 minimum ver.40
FW is required. When security enhanced mode is set to ON, the use of the Main Body
NIC for vCare/CSRC is not possible.

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C. Setting MFP Date/Time Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter administrator password, as required.
3. Press [System Setting].
4. Press [Time and Date Setting].
5. Press [Setting Time] button. Based on 24 hour clock.
6. Enter Month and press Set.
7. Enter Day and press Set.
8. Enter Year and press Set.
9. Enter Hour and Minutes and press Set.
10. If it is currently Daylight Savings Time, press
[Summer Time].
11. Press ON, then enter “060 min”.
12. Verify that the [Setting Time] is now set to the
correct time.
Note: When Daylight Saving Time, ends, set [Summer
Time] to OFF
13. Select [Time Zone].
14. Enter Time Zone and then [+ <-> -] button.
a. Eastern Time Zone: -05:00
b. Central Time Zone: -06:00
c. Mountain Time Zone: -07:00
d. Pacific Time Zone: -08:00
15. Press OK.

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D. Verifying the Machines Network Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter administrator password, as required.
3. Press [Network Setting].
4. Press [Machine Nic Setting].
5. Press OK.
Note: If changes are made to the Network settings it is necessary to Cycle power by
turning off SW2 and SW1. Wait 15 seconds before powering on the MFP. Then wait until
the MFP comes to a full ready.
E. Entering the User Name and Password in HTTP Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter
administrator password, as required.
3. Press [Network Setting]
4. Press [HTTP Communication Setting]
5. Enter Authentication User Name:
example: test
6. Enter Authentication Password:
example: kmbs1
7. Enable [Proxy Server], [Proxy Server
Address Set],
8. [Proxy Server Port] and/or [Enable SSL] as required

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Note: These settings might need to be set depending on the Customer’s network
requirements
9. Press OK ÆClose ÆClose ÆExit
F. Enabling vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.
2. Select [System Setting].
3. Select [Software SW Switch] setting.
4. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1).
Note: This dipswitch must be enabled to perform CSRC memory initialization. This
dipswitch will reset back to 0 after CSRC memory initialization is performed.
5. Press Return and then Service
6. Select [05 State Confirmation] -> [01 I/O Check] -> 15 from keypad -> Press
Access -> 98 from keypad -> Start. The display should read FIN after short period of
time.
7. Press Return and Close
8. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].
9. Only for the bizhub Pro C5500/C6500,set dipswitch 16 bit 7 to ON(1) in order to use
the Main Body NIC for vCare.
Note: Do Not set this dipswitch for the C5501/C6501.

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10. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].Set
dipswitch 15 bit 5 to On(1). (Enables CSRC Communication for the engine).
11. Set dipswitch 14 bit 7 to On(1) to enable HTTP Communication
12. Set dipswitch 15 bit 0 to Off(0).

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13. Press Return ÆClose ÆClose ÆExit 2x, then Cycle Power
Note: Cycle power by turning off SW2 and SW1. Wait 15 seconds before powering on
the MFP. Then wait until the MFP comes to a full ready
G: Setting vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.
2. Select [CS Remote Care].
3. Select [CS Remote Care].
4. Select HTTP.
5. Select Simplex.
6. Select ID Code and enter your Seven Digit Number (This Number is designated for
each technician). Recommend using your current Tech Number and adding 1’s to
complete Seven Digits.
7. Select ID Code again.

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8. The Detail Setting Button will now be available. Select [Detail Settings].
Note: Only select “RAM Clear” if vCare settings had been previously entered
and need to be cleared, otherwise proceed to step 10.
9. Press the “Execute” button, perform the “Ram Clear” then cycle power.
10. Select Basic Setting.
11. In the [Center ID] field, enter the “Center ID.”
Note: The [Center ID] will be provided by your vCare Administrator.
12. Select Web Server and Enter the Web Server’s IP Address/WebDAV
Example: 123.1.1.123/WebDAV

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13. Select Cryptogram and select Not Use Cryptogram.
Note: The exception would be if you had been otherwise instructed by your vCare
Administrator.
14. Select OK