Konica Minolta BIZHUB PRO C5500 Manual

Version 1.5
Created: 10/15/09
bizhub PRO C5500/C5501, C6500/C6501
Main Body NIC
bizhub vCare/CS Remote Care
HTTP (Simplex) Setup Instructions

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Purpose: This documentation is for setting up bizhub PRO C5500/C5501 and
C6500/C6501 for vCare/CSRC One–way (Simplex) HTTP communication.
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: The settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
Set a unique identification code for communicating to a specific vCare/CSRC host
system.
Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings for
HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC
Contents
Topic Page
A. Administrative Requirements Prior to MFP HTTP Setup 2
B. MFP Specific Requirements 2
C. Setting MFP Date/Time Settings 3
D. Verifying the Machines Network Settings 4
E. Entering the User Name and Password in HTTP Settings 4
F. Enabling vCare Settings in Service Mode 5
G. Setting vCare Settings in Service Mode 7
H. Heart Beat Setting 10
I. Setting vCare Date/Time Settings 12
J. Periodical Transmission Setting 13
K. Data Collection Setting 13
L. First Callt o the vCare System 14
M. Troubleshoot Communication Issues 15
N. Printing a vCare Communication Log 17

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A. Administrative Requirements Prior to MFP HTTP Setup
The MFP’s HTTP settings and Server addresses MUST be obtained prior to
setting up the MFP for HTTP Communication.
B. MFP Specific Requirements
The technician performing the HTTP setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: The Device ID for MFP must match the 13 digit ID configured on
CSRC Server. The Device ID is the serial number for the MFP. This setting is
hard-coded in the bizhub PRO C5500/C5501 and C6500/C6501 vCare/CSRC
settings
2. Center ID: This ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.
4. HTTP Port: Typically 80, unless otherwise indicated.
5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be
unique to the technician servicing the machine. Enter leading zeros if required;
e.g. 0123456. If no numeric ID assigned, simply use: 1234567.
Note: In order to enable HTTP communication for the C5500/C6500 minimum ver.40
FW is required. When security enhanced mode is set to ON, the use of the Main Body
NIC for vCare/CSRC is not possible.

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C. Setting MFP Date/Time Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter administrator password, as required.
3. Press [System Setting].
4. Press [Time and Date Setting].
5. Press [Setting Time] button. Based on 24 hour clock.
6. Enter Month and press Set.
7. Enter Day and press Set.
8. Enter Year and press Set.
9. Enter Hour and Minutes and press Set.
10. If it is currently Daylight Savings Time, press
[Summer Time].
11. Press ON, then enter “060 min”.
12. Verify that the [Setting Time] is now set to the
correct time.
Note: When Daylight Saving Time, ends, set [Summer
Time] to OFF
13. Select [Time Zone].
14. Enter Time Zone and then [+ <-> -] button.
a. Eastern Time Zone: -05:00
b. Central Time Zone: -06:00
c. Mountain Time Zone: -07:00
d. Pacific Time Zone: -08:00
15. Press OK.

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D. Verifying the Machines Network Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter administrator password, as required.
3. Press [Network Setting].
4. Press [Machine Nic Setting].
5. Press OK.
Note: If changes are made to the Network settings it is necessary to Cycle power by
turning off SW2 and SW1. Wait 15 seconds before powering on the MFP. Then wait until
the MFP comes to a full ready.
E. Entering the User Name and Password in HTTP Settings
1. Press Utility\Counter button.
2. Press [Machine Admin Setting]. Enter
administrator password, as required.
3. Press [Network Setting]
4. Press [HTTP Communication Setting]
5. Enter Authentication User Name:
example: test
6. Enter Authentication Password:
example: kmbs1
7. Enable [Proxy Server], [Proxy Server
Address Set],
8. [Proxy Server Port] and/or [Enable SSL] as required

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Note: These settings might need to be set depending on the Customer’s network
requirements
9. Press OK ÆClose ÆClose ÆExit
F. Enabling vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.
2. Select [System Setting].
3. Select [Software SW Switch] setting.
4. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1).
Note: This dipswitch must be enabled to perform CSRC memory initialization. This
dipswitch will reset back to 0 after CSRC memory initialization is performed.
5. Press Return and then Service
6. Select [05 State Confirmation] -> [01 I/O Check] -> 15 from keypad -> Press
Access -> 98 from keypad -> Start. The display should read FIN after short period of
time.
7. Press Return and Close
8. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].
9. Only for the bizhub Pro C5500/C6500,set dipswitch 16 bit 7 to ON(1) in order to use
the Main Body NIC for vCare.
Note: Do Not set this dipswitch for the C5501/C6501.

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10. In TECH REP MODE, select [03 System Setting] -> [01 Software Switch].Set
dipswitch 15 bit 5 to On(1). (Enables CSRC Communication for the engine).
11. Set dipswitch 14 bit 7 to On(1) to enable HTTP Communication
12. Set dipswitch 15 bit 0 to Off(0).

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13. Press Return ÆClose ÆClose ÆExit 2x, then Cycle Power
Note: Cycle power by turning off SW2 and SW1. Wait 15 seconds before powering on
the MFP. Then wait until the MFP comes to a full ready
G: Setting vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.
2. Select [CS Remote Care].
3. Select [CS Remote Care].
4. Select HTTP.
5. Select Simplex.
6. Select ID Code and enter your Seven Digit Number (This Number is designated for
each technician). Recommend using your current Tech Number and adding 1’s to
complete Seven Digits.
7. Select ID Code again.

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8. The Detail Setting Button will now be available. Select [Detail Settings].
Note: Only select “RAM Clear” if vCare settings had been previously entered
and need to be cleared, otherwise proceed to step 10.
9. Press the “Execute” button, perform the “Ram Clear” then cycle power.
10. Select Basic Setting.
11. In the [Center ID] field, enter the “Center ID.”
Note: The [Center ID] will be provided by your vCare Administrator.
12. Select Web Server and Enter the Web Server’s IP Address/WebDAV
Example: 123.1.1.123/WebDAV

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13. Select Cryptogram and select Not Use Cryptogram.
Note: The exception would be if you had been otherwise instructed by your vCare
Administrator.
14. Select OK

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15. Press OK
Note: Do not press the First Call button at this time.
H. Heart Beat Setting
1. Press [Heart Beat Setting] on the [HTTP (Simplex) Setting Menu]
2. The Default [Heart Beat Setting] is Enable.
3. Press [Heart Beat Setting] to configure the Heart Beat function.
4. Select to Enable or Disable.

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Note: The Heartbeat function provides a status update
of the MFPs condition. This setting is not necessary to be
configured, if MFPs are configured to report on a Daily basis.

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I. Setting vCare Date and Time Settings
1. In [Setting Time] enter the current date and time (in Military Time) and then
press “Set.”
2. In the [Time Zone] field, enter the correct Time Zone and then the [+ /- ]button
a. Eastern Time Zone: -0500
b. Central Time Zone: -0600
c. Mountain Time Zone: -0700
d. Pacific Time Zone: -0800
3. Press [OK]
Note: Make sure to press the “Set” button after entering “Date/Time” and “Time
Zone” settings.

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J. Periodical Transmission Setting
1. Select Every Day and Set the Time to the Current Time (Military Time).
2. Press OK.
3. From the [http (Simplex) setting] menu, select Fixed Date and Time Setting.
4. Enter the Current Date and Time (Military Time).
5. Select OK
K. Data Collection Setting
1. From the [HTTP(Simplex) Setting Menu], select [Data Collection Setting]
2. Select Basic Data, Machine Adjustment Data and Coverage Data
Note: The other selection is not used at this time.

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3. Press OK.
L. First Call to the vCare System
1. Select [Basic Settings] from the [HTTP (Simplex) Setting Menu screen
2. Select First Call.
3. After waiting 5 minutes, the display should change from
Calling center now <First Time> to Finished normally <Response>.
4. After the “Finished normally <Response> appears press ID Code:
5. Enter your Seven Digit Number (This Number is designated for each technician).
Note: Recommend using your current Tech Number and adding 1’s to complete
Seven Digits.

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6. Press ID Code again.
7. Press Maintenance Complete.
8. Exit Tech Rep Mode to a Ready to Copy.
M. Troubleshooting
1. If an error code occurs when selecting the [First Call] button or if the
“Finished normally <Response> status response does not display, further
troubleshooting can be performed through the Main Body Nic “Web Utilities.”
2. After cycling power, open the Main Body Nic “Web Utilities” in an IE browser.
3. Enter the IP address of the Main Body NIC into the address bar of the Browser.
Example: http://11.11.5.2
4. Select Extension for Maintenance.
5. The default user name is [ce] lower case.
6. The default password is [92729272]

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7. Select “CSRC http Setting” and verify that the “CSRC http Setting” entries are
correct.
8. Press [Sending and Receiving test]. If the communication test is successful the
status ‘no problem” should display.
9. If the [Sending and Receiving test] is unsuccessful, press the [Extension for
maintenance] button.
10. From the [Extension for maintenance] menu, select [Mail Log].
Note: Even though HTTP communication is being performed the HTTP communication
results are displayed through the “SMTP LOG.”

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11. Observe the HTTP Communication results listed in the “SMTP LOG” and have those
results on hand when calling vCare technical support.
N. Printing a vCare Communication Log
1. If a Communication issue occurs, print out a vCare Communication Log.
2. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter Tech Rep Mode.
3. In [Service mode], select [List Output].
4. Select [Communication Log List] and press the “Copy” at the upper left.

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5. Press the “Start” button to print out the Communication log.
6. Press the “Service” button at the upper right, to return to [Service Mode].
Note: If the “Communication Log List” button does not appear, in [Service Mode] >
select [System Setting] > [Software DIPSW Setting] and set [30-1] to On(1).