KVH Industries TracPhone V11 User manual

This handy guide provides basic operation information for the TracPhone V11
mini-VSAT Broadbandsm communications system. For complete operation, setup, and
diagnostics information, refer to the system’s comprehensive Help, available on the
Support tab of the TracPhone V11 web interface and on the documentation CD. If you
need any assistance, please contact KVH Technical Support.
Start your web browser and enter http://minivsat.kvh, or enter
the CommBox-ACU IP address (you can find this address on
the LCD: go to Settings > Network Settings > IP Assignments).
How to Access the Web Interface
The antenna transmits radio frequency (RF) energy that is
potentially harmful. Whenever the system is in use, make
sure everyone stays more than 42 feet (13 m) away from the
antenna. The minimum safe distance increases to 101 feet
(31 m) if a person is more than 6.5 feet (2 m) above the plane
of the antenna’s base.
Caution – RF Radiation Hazard
TracPhone®V11 Quick Start Guide
You can program up to two no-transmit zones to prevent
transmissions and protect people in accessible areas around the
antenna. Refer to the Help for details.
Apply AC power to the antenna. Then press the power buttons
on the CommBox-ACU and modem. Wait 5 minutes for system
startup, then turn on your network computer(s). When the
CommBox-ACU indicates “Online,” the system is ready for use.
How to Turn On the System
STATUS
The antenna requires a clear view of the sky. Objects such as
bridges and boat masts can block satellite signals.
You can also use the mini-VSAT iPhone®/iPod touch®app to view
system status information and update software. Download the
app for FREE from the Apple iTunes®store.
©2012-2013 KVH Industries, Inc., All rights reserved. KVH, TracPhone, and CommBox are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc.
iPhone, iPod touch, and iTunes are registered trademarks of Apple, Inc. The information in this document is subject to change without notice.
No company shall be liable for errors contained herein. 54-0852 Rev. B
Technical Support
North/South America, Australia:Europe, Middle East, Asia, Africa:
Phone: [phone] (U.S. only) Phone: [phone]
Phone: [phone] E-mail: [email protected]
E-mail: [email protected]

TracPhone®V11 Quick Start Guide
How you dial depends on the phone number assigned
to Line 1.
To call outside the country assigned to Line 1:
Dial <Int’l Prefix>+<Country>+<Area>+<Phone No.>
To call within the country assigned to Line 1:
Dial <Area>+<Phone No.>
To call within the country & area code assigned to
Line 1:
Dial <Phone No.>
How to Make a Voice Call – Ship to Shore
People on shore call your vessel by dialing one of your
vessel’s phone numbers. If they call within the same
country code as the vessel’s phone number, they may
avoid international calling charges. If they call from
within the same area code, they may avoid long-
distance fees.
You can choose the country code and area code
of your vessel’s phone numbers. For an additional
monthly fee, you can also add up to five “virtual
numbers” to each vessel phone line. For details,
contact KVH’s Satellite Airtime & Product Activation
department (see www.kvh.com/mvbcustomercenter
for contact information).
How to Make a Voice Call – Shore to Ship
Online Resources
Service Activation Customer Support Coverage Map
www.kvh.com/mvbservice www.kvh.com/mvbcustomercenter www.kvh.com/minivsatmap
www.kvh.com
www.kvh.com/commbox
KVH Industries, Inc.
World Headquarters
Middletown, RI U.S.A.
Tel: [phone] Fax: [phone]
E-mail: [email protected]
KVH Industries A/S
EMEA Headquarters
Kokkedal, Denmark
Tel: [phone] Fax: [phone]
E-mail: [email protected]
KVH Industries Pte Ltd.
Asia-Pacific Headquarters
Singapore
Tel: [phone] Fax: [phone]
E-mail: [email protected]
KVH Industries Norway AS
Regional Office
Horten, Norway
Tel: [phone] Fax: [phone]
E-mail: [email protected]