KVH Industries TracVision R5SL User manual

KVH, TracVision, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries, Inc.
All other trademarks are property of their respective companies. The information in this document is subject to change without notice.
No company shall be liable for errors contained herein. © 2008-2010 KVH Industries, Inc., All rights reserved. 54-0438 Rev. C 1
These instructions explain how to install the TracVision R5SL/R4SL on an RV or motor coach.
Complete instructions on how to use the system are provided in the User’s Guide.
Installation Steps
Who Should Install the System?
To ensure a safe and effective installation, KVH recommends that a KVH-authorized technician
install the TracVision R5SL/R4SL system. To find a technician near you, please visit
www.kvh.com/wheretogetservice.If you purchased the product and decide to install it
yourself, please see the enclosed warranty statement for warranty implications.
Related Documentation
The following additional documents are provided with the TracVision R5SL/R4SL system:
Technical Support
If you need technical assistance, please contact KVH Technical Support:
Phone: [phone]
E-mail: [email protected]
(Mon.-Fri., 9 am-6 pm ET; Sat. 9 am-2 pm ET)
1. Inspect Parts and Get Tools ............ 3
2. Plan the Installation.......................... 4
3. Remove the Restraints ..................... 5
4. Mount the Antenna.......................... 6
5. Cut Out the Switchplate Hole......... 7
6. Wire the Antenna .............................8
7. Seal the Cable Access Hole..............9
8. Wire the Receiver(s)....................... 10
9. Ground the System......................... 11
10. Wire the Switchplate...................... 12
11. Install Service Key(s)...................... 13
12. Mount the Switchplate................... 14
13. Set Up and Test the System........... 15
14. Educate the Customer.................... 16
Document Description
User’s Guide Operation, setup, and troubleshooting information
Product Registration Form Details on registering the product with KVH
Warranty Statement Warranty terms and conditions
Contents List List of every part supplied in the kit
TracVision®R5SL/R4SL Installation Guide

3
Before you begin, follow these steps to make sure
you have everything you need to complete the
installation.
a. Unpack the box and ensure it contains
everything shown on the supplied Contents
List. Cables are stored beneath the antenna
unit during shipping.
b. Carefully examine all of the supplied parts to
ensure nothing was damaged in shipment.
c. Gather all of the tools and materials listed
below. You will need these items to complete
the installation.
• Electric drill
• 3/16" (5 mm), 5/32" (4 mm), and
3/32" (2.5 mm) drill bits
• 3/4" (19 mm) hole saw and auger bit
• Phillips and flat-head screwdrivers
•Cuttingpliers
• RG-6 or RG-11 (75 ohms) RF cable, if
installing two or more receivers
• Silicone sealant, RTV, or equivalent
• 7/16" open-end wrench
• Construction adhesive suitable for the
roof
• Fasteners suitable for mounting the
antenna to the roof
• Augat IT1000 connector installation tool
(KVH part #19-0242)
• Satellite TV receiver(s) for your desired
service (see Figure 2 for a list of validated
receivers; for information on connecting
different receiver models, contact KVH
Technical Support at 401-847-3327)
Always lift the antenna by the baseplate,
never by the radome (see Figure 1).
IMPORTANT!
Figure 1: TracVision R5SL/R4SL Antenna
Radome
Baseplate
Figure 2: Receivers Validated for Use with TracVision R5SL/R4SL
Standard-definition models
DIRECTV DISH Bell TV
D12
D11
D10
311
211k
211
3100
4100
High-definition models
DIRECTV DISH Bell TV
HD not
supported 211k 211 6100 6131
Inspect Parts and Get Tools
1

4
Before you begin, consider the following
installation guidelines:
• Minimize blockage. The antenna requires a
clear view of the southern sky to receive
satellite TV. Use the guidelines in Figure 3 to
mount the antenna a suitable distance away
from obstructions on the roof, such as air
conditioners.
• Ensure the mounting surface is flat and
strong enough to support the antenna’s
weight (28 lbs).
• Select an antenna mounting location on the
centerline of the vehicle with the antenna’s
cable connectors facing the rear of the vehicle
(see Figure 4).
• Identify a safe location for the 3/4" (19 mm)
cable access hole in the roof. The cable access
hole should be located at least 6" (15 cm)
away from the antenna’s baseplate
connectors (see Figure 4). Make sure you will
not drill into any existing wires or aesthetic
structures inside the vehicle.
• Choose a dry, flat location for the switchplate
that will be easily accessible to the user. Take
into account the 28-foot length of the
power/data cable that connects from the
antenna to the switchplate, the power
supply’s six-foot power cord, as well as
accessibility to the equipment after
installation.
NOTE: If you need a longer power/data cable, KVH
offers 45-foot (KVH part #32-0730-45) and 60-foot
(KVH part #32-0730-60) cables.
• Identify a location for the grounding block
within 27 feet of the antenna, within 5 feet of
the receiver(s), and within 25 feet of a suitable
chassis ground location.
Figure 3: Blockage from Obstruction
Blocked!
Vehicle Roof
Obstruction
AA B
Antenna
Obstruction
Height (A) Min. Distance from Antenna (B)
8" 6"
10" 12"
12" 17"
14" 23"
16" 28"
When placed on the mounting surface, all
three mounting plates must lay flat against
the roof (within 7/16") to avoid warping the
base and damaging the antenna.
IMPORTANT!
Figure 4: Antenna Orientation
Vehicle
Centerline
Front of Vehicle
Front Mounting
Plate
Baseplate
Connectors
Antenna,
Top View
Plan the Installation
2

5
At the bottom of the antenna, two tie-wraps
prevent the internal antenna assembly from
moving during shipment. Follow the steps below
to remove these shipping restraints.
a. Carefully carry the antenna to the roof of the
vehicle.
b. Using cutting pliers, cut and remove the two
tie-wrap shipping restraints, located on the
bottom of the antenna’s baseplate (see
Figure 5). You do not need to remove the
radome.
c. After removing the tie-wraps, seal the four
tie-wrap holes and two additional holes in
the bottom of the baseplate with the plugs
provided in the kitpack (see Figure 6).
Figure 5: Removing the Shipping Restraints
Once you have removed the restraints, keep
the antenna level as much as possible and
handle the antenna unit carefully. Improper
handling might damage the unit.
IMPORTANT!
Rear Tie-wrap
Holes
Forward Tie-wrap
Holes
Additional
Holes
Figure 6: Hole Locations
Remove the Restraints
3

6
Follow the steps below to mount the antenna to
the vehicle’s roof.
a. Apply appropriate construction adhesive to
the bottom of the antenna’s three mounting
plates across all of the holes.
b. At the mounting location you chose in “Plan
the Installation” on page 4, place the antenna
on the centerline of the roof, so that the arrow
on the antenna’s front mounting plate points
towards the front of the vehicle (see Figure 7).
c. Attach the three antenna mounting plates to
the roof using 15 fasteners appropriate for the
roof’s construction (see Figure 8).
d. Seal all fasteners with silicone sealant or
equivalent (see Figure 9).
Figure 7: Antenna Orientation
Front of Vehicle
Front Mounting
Plate/Forward
Arrow
Baseplate
Connectors
Antenna,
Top View
Vehicle
Centerline
Figure 8: Attaching the Mounting Plates
Due to the variation in RV roof construction,
consult with the RV manufacturer to
determine the safest fastening method.
IMPORTANT!
Figure 9: Sealing the Fasteners
Mount the Antenna
4

7
Follow the steps below to cut out the switchplate
mounting hole.
a. Using the switchplate mounting template
supplied in Appendix C on page 21, mark
and cut out a hole in the mounting surface to
accommodate the switchplate (see Figure 10).
b. Using the same template, mark the locations
for the four switchplate mounting holes.
c. Drill a 3/32" (2.25 mm) hole at the four
mounting hole locations. Later, you will
mount the switchplate using four #6 screws.
Figure 10: Switchplate Cutout Dimensions
Panel Cutout
0.16"
(4 mm)
3/32"
(2.25 mm) dia
3.82"
(97 mm)
0.32"
(8 mm)
2.05"
(52 mm)
3.19"
(81 mm)
2.36"
(60 mm)
Cut Out the Switchplate Hole
5

8
Follow the steps below to wire the antenna.
a. At the location you chose in “Plan the
Installation” on page 4, use a 3/4"
(19 mm) hole saw to cut out a cable access
hole in the vehicle’s roof (see Figure 11).
b. Smooth the edges of the hole to protect the
cables.
c. If you plan to connect multiple receivers,
label both ends of two RF cables for later
reference. Label one cable “RF1” and the
other “RF2.”
d. Route the power/data cable and the RF
cable(s) down through the cable access hole
in the roof. Be sure to maintain a service loop
on the roof (approximately 8" (20 cm)).
NOTE: Ensure the rubber sealing boot on the RF
cable is located on the end of the cable closest to the
antenna’s baseplate connectors.
e. Connect an RF cable to the antenna’s “RF1”
connector. Hand-tighten first, then tighten
with a 7/16" wrench for 1/4 turn.
NOTE: Leave the protective cap installed on the RF2
connector unless you are connecting a second RF
cable.
f. If you plan to connect multiple receivers,
connect a second RF cable to the “RF2”
connector.
g. Connect the power/data cable to the
antenna’s center connector and lock in place
(see Figure 12).
h. Slide the rubber sealing boot up the RF cable
until it covers the connector. This boot will
help protect the connector from the elements.
Figure 11: Drilling the Cable Access Hole
Figure 12: Wiring the Antenna
RF2
(optional)
RF1
Power/Data
Cable
AntennaBaseplate
Wire the Antenna
6

9
Follow the steps below to seal the cable access
hole.
a. Seal the cable access hole on the roof with a
liberal amount of silicone sealant, RTV, or
equivalent to protect against leakage.
b. Install the clamshell ventilator, supplied in
the kitpack, over the cable access hole using
three of the supplied #6 screws (see
Figure 13).
c. Route the RF cable(s) to the grounding block
location you chose in “Plan the Installation”
on page 4.
d. Route the power/data cable through the
switchplate cutout you made in “Cut Out the
Switchplate Hole” on page 7.
Figure 13: Installing the Clamshell Ventilator
Clamshell
Ventilator
Power/Data
& RF Cables
#6 Screw (x3)
Seal the Cable Access Hole
7

10
Follow the steps below to wire your receiver(s).
a. Connect the RF1 cable from the antenna to
the grounding block, as shown in Figure 15.
Label this grounding block connector “RF1.”
b. If you connected an RF2 cable in “Wire the
Antenna” on page 8, connect the RF2 cable
from the antenna to the grounding block.
Label this connector “RF2.”
NOTE: If you need to connect three or more receivers,
refer to Appendix A on page 19.
c. If you are connecting two receivers to the
TracVision system, decide which receiver
will be the primary receiver. The primary
receiver controls satellite selection.
NOTE: Unless a KVH Master Receiver Selector is
installed, the secondary receiver will only be able to
select channels carried on the satellite that is currently
selected by the primary receiver.
d. Connect the supplied 5-foot RF cable from the
“RF1” connector on the grounding block to
the “Satellite In” connector on the primary
receiver (see Figure 15).
e. If you are connecting a second receiver,
connect an RF cable from the “RF2”
connector on the grounding block to the
“Satellite In” connector on the secondary
receiver.
f. Connect the receiver(s) to the customer’s
television(s). Follow the instructions in the
receiver’s manual.
Figure 14: Augat IT1000 Connector Installation Tool
If you cut the RF cable(s) or used additional
RF cabling, be sure to terminate all RF cables
with Snap-N-Seal®F-connectors using an
Augat IT1000 connector installation tool
(KVH part #19-0242). Screw-on, push-on,
twist-on, and other low-quality connectors
will degrade system performance.
IMPORTANT!
Figure 15: Grounding Block and Receiver Wiring
Secondary
Receiver
(Optional)
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
Primary
Receiver
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
RF2
(Optional)
RF1
Grounding
Block
Grounding
Block
RF2
(Optional)
RF1
(Five-foot Cable)
RF1 Label
RF2 Label
Antenna
Wire the Receiver(s)
8

11
To ensure proper operation, follow the steps
below to ground your TracVision system.
a. Attach the supplied ground wire to either
grounding screw on the grounding block (see
Figure 16). Connect the other end of the wire
to a suitable vehicle AC ground.
b. Using the two #6 screws supplied with the
grounding block, mount the grounding block
at the location you chose in “Plan the
Installation” on page 4.
Figure 16: Grounding Block Mounting and Grounding
From Antenna
Grounding
Block
Vehicle
AC Ground
Ground Wire
To Receivers
Grounding
Screw (x2)
#6 Mounting
Screw (x2)
Ground the System
9

12
Follow the steps below to wire the switchplate.
a. Connect the antenna’s power/data cable to
the switchplate’s power/data connector and
lock in place (see Figure 17).
b. Crimp the supplied terminal connectors onto
the 15 VDC power supply’s DC power wires.
c. Carefully push the connectors onto the
switchplate’s input power terminals
(see Figure 17).
NOTE: Strain-relieve the wires to ensure a reliable
connection.
d. Connect the AC power cord to the power
supply. Then plug the power cord into the
vehicle’s AC power.
CAUTION
For your own safety, shut down vehicle
power before you connect wires. Test the
circuit to ensure no power is present.
100-240 VAC
To Vehicle AC Power
Power Supply
+15 VDC
(Red)
Ground
(Black)
Gr
o
VD
C
AC Power Cord
Power/Data Cable
From Antenna
Figure 17: Switchplate Wiring
Wire the Switchplate
10

13
Find your satellite TV service below to determine
which service key(s), if any, you need to install.
Store any unused service keys in the TracVision
system’s Welcome Kit.
DIRECTV
The system is already set up from the factory for
DIRECTV service. No service keys are required
to track the DIRECTV 101 and 119 satellites.
DISH Network
Choose from among three DISH Network modes:
* Optional Master Receiver Selector (KVH part #72-0412)
required for automatic satellite switching while the vehicle
is in motion (R5SL).
Select a DISH 1000 mode for DISH Network’s
TurboHD service. Use the map in Figure 18 to
determine the best mode for your region. Check
with DISH Network regarding local channels.
DISH 1000/129
No service keys are required.
DISH 1000/61
Connect service key “A” to the front of the
switchplate (see Figure 20).
DISH 500
Connect both service keys to the switchplate (see
Figure 20 and Figure 21).
Bell TV(Formerly ExpressVu)
Connect service key “B” to the back of the
switchplate to set up the system to track the
Bell TV 91 and 82 satellites (see Figure 21).
NOTE: If you wish to set up the system to track
satellites not listed above, do not connect any service
keys. Refer to Appendix B on page 20.
Mode Satellites
DISH 1000/129* 110, 119, and 129
DISH 1000/61 110, 119, and 61
DISH 500 110 and 119
= DISH 61 Satellite Recommended
= DISH 129 Satellite Recommended
Figure 18: Recommended DISH 1000 Satellites
Figure 19: Service Keys Usage
Mode Key A Key B
DISH 1000/129 - -
DISH 1000/61 Connect -
DISH 500 Connect Connect
Bell TV - Connect
MAINTENANCE
A
A
MAINTENANCE
A
Figure 20: Connecting Service Key A (Front of Switchplate)
B
B
Figure 21: Connecting Service Key B (Back of Switchplate)
Install Service Key(s)
11 If Necessary - See Below

14
Follow the steps below to mount the switchplate.
a. Fit the switchplate flush into the panel cutout
you made in “Cut Out the Switchplate Hole”
on page 7.
b. Drill out four 5/32" (4 mm) mounting holes
in the switchplate’s screw cavities (see
Figure 22).
c. Mount the switchplate to the mounting
surface using four #6 screws.
d. Gently snap the switchplate cover onto the
front of the switchplate to conceal the
mounting screws.
Figure 22: Switchplate Mounting
5/32" ( 4 mm)
Mounting Hole (x4)
#6 Screw (x4)
Fron
t C
ov
e
r
S
wit
ch
plat
e
M
o
u
n
t
i
ng Surfa
c
e
Mount the Switchplate
12

15
Follow the steps below to set up the system for
your desired satellite TV service and test the
system for proper operation.
a. Park the vehicle in a blockage-free area. The
antenna requires an unobstructed view of the
southern sky to receive satellite signals.
b. DISH Network or Bell TV only:
Follow the step-by-step setup instructions
provided in the User’s Guide to configure
your DISH Network or Bell TV receiver(s) for
your selected TracVision mode.
c. Turn on the receiver(s) and TV(s). For details
on operating the receiver, refer to your
selected receiver’s user manual.
d. Set the switchplate’s POWER switch to the
ON (|) position (see Figure 23). Within a few
minutes, a picture should appear on the TV.
e. TracVision R5SL only - Take a road test to
verify the antenna tracks the satellite while
the vehicle is moving.
f. When you have finished testing, set the
switchplate’s POWER switch to the OFF (O)
position. Be sure to leave the Welcome Kit
inside the vehicle for the customer, and place
any unused service keys inside the kit.
Each DISH Network or Bell TV receiver must
be configured to work with the TracVision
system, as explained in the User’s Guide.
IMPORTANT!
Figure 23: Switchplate ON/OFF Switch
MAINTENANCE
OFF
ON
Set Up and Test the System
13

16
Give the Welcome Kit to the customer and
explain how to use the product. Also be sure the
customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals (see Figure 24).
• The antenna must have a clear view of the
southern sky to receive satellite TV. Common
causes of blockage include trees, buildings,
overpasses, and mountains (see Figure 25).
The system will not work inside a garage.
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• Heavy rain or snow might temporarily
interrupt satellite reception.
• Clean the antenna periodically. Dirt buildup
can affect satellite TV reception.
•(DISH 1000 modes) You may need to change
the operating mode when traveling between
regions (see “Install Service Key(s)” on
page 13).
•(DISH 1000/129 mode) If you don’t have a
Master Receiver Selector installed, DISH
1000/129 mode is limited to stationary use
only. Also, before you turn on the antenna,
you must first select satellite 119 and
transponder 17 at the receiver’s “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register or refer to the
Product Registration Form for details.
• The vehicle must be located within the
selected satellite’s footprint in order to
receive its signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• If you need to paint the radome, use only
non-metallic automotive paint without a
primer coat. Paint containing metal will block
satellite signals and impair reception.
• Refer to the User’s Guide for complete
operation and troubleshooting information.
Figure 24: Receiver Activation
Service: Call to Activate:
DIRECTV 1-866-551-8004
(24 hours, 7 days a week)
DISH Network 1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
Bell TV 1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
Figure 25: Blockage Example
BLOCKED!
Educate the Customer
14

17
Appendices
This section includes the switchplate mounting template and provides supplemental
instructions for special or advanced configurations.
Contents
A. Connecting 3 or More Receivers ............... 19
B. Choosing Alternate Satellites..................... 20
C. Switchplate Template ................................. 21

19
Connecting 3 or More Receivers
A
If you need to connect three or more receivers,
install an active (powered) multiswitch or Master
Receiver Selector between the grounding block
and the receivers, as shown in Figure A-1.
NOTE: If you need to connect more than four
receivers, please contact KVH Technical Support.
Active Multiswitch
The optional Eagle Aspen multiswitch with AC/
DC power supply (KVH part #72-0310) allows
you to connect three or four receivers to the
TracVision system. However, since a multiswitch
interrupts satellite switching communications
between the receiver and the antenna, you will
need to manually switch between your selected
satellites.
With the TV/SAT Switch (KVH part #01-0245)
installed, you can manually switch between a
pair of satellites at the press of a single button.
For alternative manual switching options, such
as typing switch commands via a PC, please
contact KVH Technical Support.
Master Receiver Selector
The optional KVH Master Receiver Selector
(KVH part #72-0412) is an enhanced multiswitch
that provides the following capabilities:
• Automatic satellite switching in any
operating mode, including DISH 1000/129.
• (R5SL only) In-motion operation in any
mode, including DISH 1000/129.
• Support for three or more receivers.
• Capability for the user to select, at any time,
which receiver controls satellite selection.
Simply turn the knob!
Receiver #3
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
Receiver #2
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
Receiver #1
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
Receiver #4
SATELLITEIN
OUTTO TV
TV ANT/CABLE IN
AUDIO VIDEO S-VIDEO PHONE JACK
RL
SATELLITE
IN
RF1 RF2
Grounding Block
Vehicle
AC Ground
OR
IMPORTANT!
Multiswitch connections
for DISH 1000/129:
RF1=13V; RF2=18V
AC Power In
100-240 VAC
50-60 Hz
DC Power
Supply
Antenna
18V/RF1
Receiver 2 Receiver 3
13V/RF2
Receiver 4
Receiver 1
Master Receiver Selector
Power/DC
Active Multiswitch
Figure A-1: Wiring 3 or 4 Receivers
The TV/SAT Switch only supports dual-
satellite configurations, so it cannot be used
with three-satellite DISH 1000 modes. If you
need to connect three or more receivers in a
DISH 1000 mode, the best option is the
Master Receiver Selector (see below).
IMPORTANT!

20
Although most installations do not require
different satellites than those listed in “Install
Service Key(s)” on page 13, you may set up your
TracVision R5SL/R4SL to track a pair of alternate
satellites.
To do so, you need to connect a PC to the antenna
and use the KVH Flash Update Wizard to install
your alternate satellites. The TracVision R5SL/
R4SL system includes a satellite library that
contains the most commonly used satellites.
Follow the steps below to configure the system to
track satellites from this satellite library.
NOTE: The Flash Update Wizard is available to
KVH-authorized dealers through the KVH Partner
Portal.
a. Connect a PC to your TracVision system, as
described in the Flash Update Wizard’s Help
file. Then enter the commands below into the
Wizard’s “Antenna Comms” window.
NOTE: For details on entering antenna commands,
refer to the Flash Update Wizard’s Help file.
b. Type HALT then press Enter.
c. Choose your desired satellites from the
satellite library (see Figure B-1).
d. Type the following command then press
Enter. Be sure to use the proper install
name(s) for your selected satellite(s).
SATINSTALL,<SAT_A_NAME>,
<SAT_B_NAME>
NOTE: Select the satellite you want to track first as
“SAT_A”. Once the procedure is complete, the
TracVision R5SL/R4SL system will begin tracking
that satellite.
e. Type ZAP then press Enter to restart the
antenna. Wait two minutes for system
startup.
Figure B-1: TracVision Satellite Library
* KVH Master Receiver Selector (KVH part #72-0412)
required for DISH Network’s 129 satellite.
Service Satellite Install Name
DIRECTV 72°W DSS_72
101°W DSS_101
110°W DSS_110
119°W DSS_119
DISH Network 61°W ECHO_61
110°W ECHO_110
119°W ECHO_119
129°W* ECHO_129
Bell TV
(ExpressVu) 82°W EXPRESSVU
91°W EXPRESSTV
None - NONE
Figure B-2: Example of Choosing an Alternate Satellite
Installing DISH Network 119°W Only
HALT
SATINSTALL,ECHO_119,NONE
ZAP
Choosing Alternate Satellites
B

21
Switchplate Template
C
Panel Cutout
0.16"
(4 mm)
3/32" (2.25 mm) dia
0.32" (8 mm)
2.05"
(52 mm)
3.19"
(81 mm)
2.36"
(60 mm)
3.82"
(97 mm)