KVH Industries TracPhone V11 hts User manual

KVH Industries, Inc.
User’s Guide
TracPhone®V11HTS

TracPhone V11-HTS User’s Guide
KVH Part # 54-1293 Rev. C
© 2020, KVH Industries, Inc., All rights reserved.
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TracPhone V11-HTS
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracPhone V11-HTS
system. For detailed installation information, please refer to the
TracPhone V11-HTS Installation Guide.
If you have any comments regarding this manual, please email them to
[email protected]. Your input is greatly appreciated!
Technical Support
Within the Continental U.S.A.:
Phone: [phone]
Email: [email protected]
North/South America, Australia:
Phone: [phone]
Email: [email protected]
Europe, Middle East, Asia, Africa:
Phone: [phone]
Email: [email protected]

Trademark Information
TracPhone, KVH, CommBox, IP-MobileCast, and the unique light-colored dome with dark
contrasting baseplate (Reg. No. 2,864,752) are trademarks of KVH Industries, Inc. mini-VSAT
Broadband is a service mark of KVH Industries, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

TracPhone V11-HTS User’s Guide
i
Table of Contents
1 Introduction
About this Manual..............................................................................3
Who Should Use this Manual....................................................3
Icons Used in this Manual ........................................................3
Typographical Conventions ......................................................3
Related Documentation............................................................4
Important Safety Information.............................................................5
RF Radiation Hazard Area ........................................................6
System Overview...............................................................................7
System Components ................................................................8
Satellite Communications..................................................................9
Seamless Satellite Switching.................................................11
2 Getting Started
Service Activation............................................................................15
Contacting the Airtime Services Department.........................15
Turning On the System ....................................................................16
System Startup................................................................................17
Accessing the Web Interface ...........................................................18
Understanding the Home Page ........................................................19
Accessing the mini-VSAT Manager at myKVH .................................20
Viewing the Help (User Documentation) ..........................................21
Clearing the Cache of Your Web Browser ..............................22

TracPhone V11-HTS User’s Guide
ii
3 Interface Preferences
Changing the Administrator Password ............................................25
Entering the Vessel Name................................................................26
Assigning Phone Line Names ..........................................................27
Adjusting the LCD Brightness ..........................................................28
4 No-Transmit Zones
No-Transmit Zones Overview...........................................................31
Status of No-Transmit Zones ...........................................................32
Establishing No-Transmit Zones......................................................33
Disabling No-Transmit Zones...........................................................38
Clearing No-Transmit Zones ............................................................39
5 Tracking Avoidance Zones
Tracking Avoidance Zones Overview ...............................................43
Setting Up Tracking Avoidance Zones .............................................44
Disabling Tracking Avoidance Zones ...............................................50
Clearing Tracking Avoidance Zones.................................................51
6 Voice Connections
Voice Service Overview....................................................................55
How the Voice Service Works.................................................55
Making a Ship-to-Shore Call............................................................56
Making a Shore-to-Ship Call............................................................58
Adding Phone Lines .........................................................................59
Additional MTA(s) ...................................................................60
Crew Calling Gateway.............................................................61
Virtual Numbers ...............................................................................62

TracPhone V11-HTS User’s Guide
iii
VoiceMail .........................................................................................63
Recording a VoiceMail Personal Greeting ..............................63
Listening to Your VoiceMail Messages...................................63
Faxing ..............................................................................................65
UCH-250 Fax Server...............................................................66
Accessing Your Voice Account ........................................................67
7 Network Configuration
Selecting a Network Configuration..................................................71
Standard HTS Configuration ............................................................74
Static IP HTS Configuration..............................................................77
Open Access HTS Configuration ......................................................81
Compatible Configurations for Media Server...................................82
Wireless Settings.............................................................................83
Configuring Computers for DHCP.....................................................85
Windows 10 DHCP Settings....................................................85
Windows 8 DHCP Settings......................................................86
Windows 7 or Windows Vista DHCP Settings .........................87
Windows XP DHCP Settings ...................................................88
Mac OS X DHCP Settings........................................................90
LAN Settings ....................................................................................91
Cache Settings.................................................................................92
Setting Up Data Usage Alerts...........................................................93
CommBox Settings ..........................................................................94
Reset to Factory Configuration ........................................................95
8 Data Connections
Internet Access Overview ................................................................99
Connecting to the Internet....................................................100
Tips for Minimizing Data Usage.....................................................101

TracPhone V11-HTS User’s Guide
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Preventing Automatic Updates .............................................102
Disabling Automatic File Backup and Synchronization ........102
Firewall Protection ...............................................................103
Web Browser Settings..........................................................103
Data-Intensive Applications..................................................104
Mobile Websites ...................................................................104
Disabling Wi-Fi Access on Mobile Devices...........................104
Email Best Practices.............................................................105
CommBox Features........................................................................106
Accessing the CommBox Web Interface...............................107
KVH Link Content Services.............................................................108
Accessing KVH Link Content.................................................109
Accessing KVH Link Documentation.....................................111
9 Troubleshooting
Initial Steps for Any Problem .........................................................115
Troubleshooting a Voice Problem ..................................................117
Troubleshooting a Data Problem....................................................119
Error and Warning Messages.........................................................121
Status Information .........................................................................129
Status Information on the Web Interface..............................129
Status Information on the ICM Front Panel LCD ...................135
LED Indicators................................................................................139
System Logs ..................................................................................141
Operational Log ....................................................................141
Event Log..............................................................................142
Equipment ID Numbers ..................................................................143
Software Versions..........................................................................144

TracPhone V11-HTS User’s Guide
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OneCare Customer Support ...........................................................145
Contacting KVH Technical Support.......................................146
Remote Diagnostics .............................................................147
10 Maintenance
Preventative Maintenance .............................................................151
Software Updates ..........................................................................153
Using the ICM to Update Software .......................................154
Using Your Computer to Update Software............................155
Using an iPhone/iPod touch to Update Software..................156
Using a USB Flash Drive to Update Software .......................157
Corrective Maintenance.................................................................158
Hardware Restart ..........................................................................159
A Wiring Diagram
Wiring Diagram..............................................................................163
B LCD Menus
LCD Menus Quick Reference Guide ...............................................167
CSpecifications
System Specifications ...................................................................171
D Glossary
Glossary.........................................................................................175
E Index
Index..............................................................................................189

TracPhone V11-HTS User’s Guide
1
Introduction
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides a basic overview of the system
and satellite communications.
Contents
About this Manual.............................................................. 3
Important Safety Information ............................................ 5
System Overview............................................................... 7
Satellite Communications.................................................. 9

TracPhone V11-HTS User’s Guide
3
Introduction
About this Manual
This manual provides complete operation, configuration, and
troubleshooting information for the TracPhone V11-HTS system.
Who Should Use this Manual
The user should refer to this manual to learn how to operate the
system, configure all aspects of the system, and identify the cause of
any problem.
The installer should refer to this manual for information on setting up
the system for the user’s desired preferences.
The servicing technician should refer to this manual to help identify
the cause of a system problem.
Icons Used in this Manual
This manual uses the following icon:
Typographical Conventions
This manual uses the following typographical conventions:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Text Example Description
Press MENUS to view the
menu.
Name of ICM buttons
At the confirmation
message, click Save.
Element of a graphical user interface
SELECT SATELLITES Text as it appears on the ICM display
See “Using this Manual”
on page 3.
Cross-reference to another chapter in
the manual
Visit www.kvh.com/
mvbservice for details.
Cross-reference to a website

TracPhone V11-HTS User’s Guide
4
Introduction
Related Documentation
In addition to this User’s Guide, the following documents are
provided with your TracPhone system:
Document Description
Installation Guide Complete installation instructions
Quick Start Guide Handy quick reference guide with
basic operating instructions
Activation Checklist Details on activating the system for
mini-VSAT Broadband service
Installation Checklist Form that the installer must return to
validate the quality of the installation
Modem Commissioning
Checklist
Form that the installer must complete
before calling KVH Technical
Support to commission the modem, if
necessary.
Antenna Mounting
Template
Template that the installer uses to lay
out the antenna mounting holes
Warranty Statement Warranty terms and conditions
Kitpack Contents List List of every part supplied in the kit

TracPhone V11-HTS User’s Guide
5
Introduction
Important Safety Information
For your own safety, and for the safety of your passengers and/or
crew, be sure to read the following important notices.
WARNING
Risk of Electric Shock
Potentially lethal voltages are present within the ICM. To avoid
electric shock, do not open the chassis enclosure.
WARNING
Risk of Electric Shock
If any component of the TracPhone system becomes damaged and/
or no longer functions normally, disconnect it from vessel power,
secure it from unintended operation, and contact KVH Technical
Support (see “Contacting KVH Technical Support” on page 146).
All repairs or modifications must be performed by a trained, KVH-
certified technician.
WARNING
Risk of Explosion
Do not operate the ICM (or any other electrical device) in an
environment where flammable gases, vapors, or dusts are present.
WARNING
Risk of Electric Shock
Failure to ground the TracPhone system properly to ship’s ground
will cause an unsafe floating ground condition, risking potentially
lethal electric shock. Refer to the Installation Guide for details on
the proper grounding of the equipment.

TracPhone V11-HTS User’s Guide
6
Introduction
RF Radiation Hazard Area
Since a person above deck may not know which direction the antenna
is pointing, you should always observe the minimum safe distance to
prevent RF radiation exposure. If a person is on the same level as the
antenna, the minimum distance is 42 feet (13 m). If the person is more
than 6.5 feet (2 m) above the plane of the antenna’s base, the minimum
distance is 101 feet (31 m). No hazard exists directly below the
antenna.
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
NOTE: You can set up no-transmit zones to inhibit transmissions within
areas frequented by passengers and/or crew. See “Establishing No-Transmit
Zones” on page 33 for details.
CAUTION
RF Radiation Hazard
The antenna transmits up to 22 watts of radio frequency (RF)
energy that is potentially harmful. Whenever the system is powered
on, make sure everyone stays more than 42 feet (13 m) away from
the antenna. The minimum safe distance increases to 101 feet (31 m)
if a person is more than 6.5 feet (2 m) above the plane of the
antenna’s base. No hazard exists directly below the antenna.
42 ft (13 m)
-24°
6.5 ft (2 m)
101 ft (31 m)
Radiation
Hazard

TracPhone V11-HTS User’s Guide
7
Introduction
System Overview
Your TracPhone V11-HTS is a complete mini-VSAT Broadband
communications system for mariners on the move, delivering a
seamless and consistent Internet experience. And it all comes with an
antenna that is smaller and lighter than traditional VSAT antennas.
The system consists of an antenna and Integrated CommBox Modem
(ICM) that connect to a land-based hub via a Ku-band or C-band
satellite. The hub, managed by a Network Operations Center (NOC),
then provides the link to the Internet and the terrestrial telephone
network.
NOTE: A detailed wiring diagram is provided in “Wiring Diagram” on
page 161.
Figure 1-2 TracPhone V11-HTS mini-VSAT Broadband Network Diagram
Hub
TracPhone
Antenna
Satellite
mini-VSAT Broadband
Connection
Integrated CommBox
Modem (ICM)
VoIP ConnectionEthernet Connection
Internet Telephone
Network
Customer-Supplied
Analog Phone
Customer-Supplied
Computer(s)

TracPhone V11-HTS User’s Guide
8
Introduction
System Components
The TracPhone V11-HTS system includes the following components:
Antenna Unit
The antenna unit provides the satellite link to the land-based hub.
Using its integrated GPS, advanced reflector technology, and gyro
stabilization, the antenna automatically locates and tracks the correct
satellite, even while your vessel is on the move.
Figure 1-3 Antenna
Integrated CommBox Modem (ICM)
The ICM is the transceiver and “brain” of the system. Its built-in
modem processes all incoming and outgoing data traffic. Its built-in
router and wireless access point (WAP) provide the connection to your
onboard local area network (LAN). And its easy-to-use web interface
and front panel LCD allow you to operate and configure all aspects of
the system.
Figure 1-4 ICM

TracPhone V11-HTS User’s Guide
9
Introduction
Satellite Communications
Communications satellites are located in fixed positions above the
Earth’s equator and relay data to/from the earth within the regions
that they serve. Therefore, to communicate via a given satellite, you
must be located within that satellite’s unique coverage area, also
known as its “footprint.”
To view the latest mini-VSAT Broadband satellite coverage map, visit
KVH’s website at www.kvh.com/minivsatmap. The map is an
amalgamation of all of the individual satellites’ coverage areas in both
Ku-band and C-band.
Figure 1-5 Example of a Satellite Footprint
Equator

TracPhone V11-HTS User’s Guide
10
Introduction
In addition, since satellites are located 22,300 miles (35,900 km) above
the equator, the TracPhone antenna must have a clear view of the sky
to transmit and receive signals. Anything that stands between the
antenna and the satellite can block signals, resulting in lost data.
Common causes of blockage include the following:
• Trees, buildings, and bridges
• Other vessels docked alongside your vessel
• Onboard masts, antennas, or other structures
• Inclement weather conditions
Figure 1-6 Example of Satellite Blockage
Blocked!

TracPhone V11-HTS User’s Guide
11
Introduction
Seamless Satellite Switching
The high-traffic regions of the global mini-VSAT Broadband coverage
area are covered by more than one satellite. The ICM’s built-in modem
maintains a list of all satellites in the network and, with input from the
Hub, selects the highest priority satellite that provides coverage at the
vessel’s current GPS location. If the antenna is unable to track the
chosen satellite for any reason (due to a blockage condition, for
example), the modem selects the next available satellite on the list and
the antenna automatically switches to that satellite. All Ku-band
satellites are prioritized over C-band satellites.
In addition, whenever the vessel travels outside the boundary of the
current satellite’s coverage area, with input from the Hub, the modem
selects the highest priority satellite in the adjoining region and the
antenna automatically switches to that satellite to maintain the service
connection.
Figure 1-7 Example of Automatic Satellite Switching
mini-VSAT Broadband
Satellites
Antenna switches satellites
when vessel passes into
the next coverage area
NOTE: The coverage areas shown here are for illustration purposes only.
They do not represent boundaries of actual coverage areas.

TracPhone V11-HTS User’s Guide
13
Getting Started
2. Getting Started
This section provides you with the fundamental things you need to know
to start using the system. It explains how to activate the system for mini-
VSAT Broadband service, how to turn on the system for the first time,
and how to interpret the system’s startup screens. It also introduces the
TracPhone V11-HTS web interface and myKVH mini-VSAT Manager, and
details how to access the Help documentation.
Contents
Service Activation............................................................ 15
Turning On the System .................................................... 16
System Startup................................................................ 17
Accessing the Web Interface........................................... 18
Understanding the Home Page........................................ 19
Accessing the mini-VSAT Manager at myKVH................. 20
Viewing the Help (User Documentation).......................... 21

TracPhone V11-HTS User’s Guide
15
Getting Started
Service Activation
Before you can start using the TracPhone system, you need to activate
it for mini-VSAT Broadband service. To activate, fill out and submit
the appropriate form(s) available at www.kvh.com/mvbservice.
NOTE: You will need to enter the antenna and ICM serial numbers on the
form. You can find these numbers on the Support page of the TracPhone V11-
HTS web interface or in the System Info LCD menu on the ICM’s front panel.
See “Equipment ID Numbers” on page 143.
Fax or email the completed form(s) to KVH:
Fax: [phone]
Email: [email protected]
Once KVH processes the form(s), activates your account, and registers
your product, you will receive an email with the details of your new
service, including your vessel’s phone number(s).
Contacting the Airtime Services Department
If you have any questions, or would like to make a change to your
account, please contact KVH’s Airtime Services Department via email
at [email protected] or by phone at:
Region Phone Number
Europe, Middle East, Africa +45.45.160.197
North & South America +1 401.851.3862
Asia +65.31584084
U.S. & Canada +1.866.399.8509 (toll-free)