KVH Industries TracPhone V11IP User manual

This guide provides basic operation information for the TracPhone V11-IP. For complete
operation, setup, and diagnostics information, refer to the system’s comprehensive
Help, available on the Support tab of the TracPhone V11-IP web interface. If you need
any assistance, please contact KVH Technical Support.
TracPhone®V11IP Quick Start Guide
Technical Support
North/South America, Australia:Europe, Middle East, Asia, Africa:
Phone: [phone] (U.S. only) Phone: [phone]
Phone: [phone] Email: [email protected]
Email: [email protected]
Press the power button on the ICM then wait 5 minutes
for system startup. When the ICM indicates “Online,”
you can make a voice call or access the Internet using
any device connected to the network.
Turning On the System
The antenna requires a clear view of the sky. Objects such
as bridges and boat masts can block satellite signals.
The antenna transmits radio frequency (RF) energy
that is potentially harmful. When the system is in use,
make sure everyone stays more than 42 feet (13 m)
away from the antenna. The minimum safe distance
increases to 101 feet (31 m) if a person is more than
6.5 feet (2 m) above the plane of the antenna’s base.
Caution – RF Radiation Hazard
You can program up to two no-transmit zones to prevent
transmissions and protect people in accessible areas
around the antenna. Refer to the Help for details.
Making a Voice Call
TO the Vessel
People on shore call your vessel by dialing one of your
vessel’s phone numbers. If they call within the same
country code as the vessel’s phone number, they may
avoid international charges. If they call from within the
same area code, they may avoid long-distance fees.
For a fee, you can choose the country code and area
code of your vessel’s phone number(s). You can also add
“virtual numbers.” For details, call KVH’s Satellite Airtime
& Product Activation department (see www.kvh.com/
mvbcustomercenter for contact info).
FROM the Vessel
How you dial depends on your Line 1 phone number.
To call outside the country assigned to Line 1:
Dial <Int’l Prefix>+<Country>+<Area>+<Phone No.>
To call within the same country as Line 1:
Dial <Area>+<Phone No.>
To call within the same country & area code as Line 1:
Dial <Phone No.>
Int’l Prefix = International call prefix from Line 1 country
KVH, TracPhone, IP-MobileCast, and CommBox are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. iPhone, iPod touch, and iTunes are registered trademarks of Apple, Inc.
The information in this document is subject to change without notice. No company shall be liable for errors contained herein. ©2014-2015 KVH Industries, Inc., All rights reserved. 54-0906 Rev. C

TracPhone®V11IP Quick Start Guide
Online Resources
Service Activation Customer Support Coverage Map Data Management
www.kvh.com/mvbservice www.kvh.com/mvbcustomercenter www.kvh.com/minivsatmap www.mykvh.com
Accessing the myKVH Web Portal
Open a web browser on any device connected to the
Internet and enter www.mykvh.com. Then log in with the
password KVH provided to you at the time of activation.
At myKVH, you can check your vessel’s data usage and
set up automatic email and/or SMS text alerts to notify
you when usage reaches certain thresholds. You can also
change the ICM’s network settings and establish daily,
weekly, or monthly data allocations for each user onboard
the vessel.
Connect to the vessel’s network (the same network to
which the ICM is connected). Then start your web browser
and enter http://minivsat.kvh. If this doesn’t work, enter
the ICM’s IP address (default is 192.168.5.1). You can
find this address on the LCD: go to Settings > Network
Settings > IP Assignments.
At the web interface, you can check system status, update
software, and configure all aspects of the system.
You can also use the mini-VSAT iPhone®/iPod touch®app
to view system status information and update software.
Download the app for FREE from the Apple iTunes®store.
If you have a KVH Media Server installed, refer to the
IP-MobileCast Viewing Guide, which came with the
Media Server, for access details.
If you do not have a Media Server installed, connect to
the vessel’s network (the same network to which the ICM
is connected). Then start your web browser and enter
http://ipmobilecast.com. Even if you have not yet
subscribed to IP-MobileCast, you will see the user
interface and can learn more about the service.*
Accessing IP-MobileCast™
*If you see KVH’s IP-MobileCast microsite instead, you may have connected to the public Internet and not to your vessel’s local area network (LAN), or you are on a
network configured to use a DNS server not configured for IP-MobileCast. The microsite provides a comprehensive overview of the IP-MobileCast service for your viewing
pleasure when on land. If your vessel’s network is using a DNS server other than one configured by KVH, enter http://192.168.5.1/m to see the user interface.
Accessing the ICM’s Web Interface