KVH Industries TracPhone V7-IP User manual

TracPhone®V7IP
with Integrated CommBox Modem (ICM)
KVH Industries, Inc.
User’s Guide

TracPhone V7-IP User’s Guide
KVH Part # 54-0898 Rev. B
© 2013, KVH Industries, Inc., All rights reserved.
TracPhone V7-IP
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracPhone V7-IP
system. For detailed installation information, please refer to the
TracPhone V7-IP Installation Guide.
If you have any comments regarding this manual, please e-mail
them to [email protected]. Your input is greatly appreciated!
Technical Support
Within the Continental U.S.A.:
Phone: [phone]
E-mail: [email protected]
North/South America, Australia:
Phone: [phone]
E-mail: [email protected]
Europe, Middle East, Asia, Africa:
Phone: [phone]
E-mail: [email protected]

Trademark Information
TracPhone, KVH, CommBox, and the unique light-colored dome with dark contrasting baseplate
are trademarks of KVH Industries, Inc.
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

TracPhone V7-IP User’s Guide
i
Table of Contents
1 Introduction
About this Manual..............................................................................3
Who Should Use this Manual....................................................3
Icons Used in this Manual ........................................................3
Typographical Conventions ......................................................3
Related Documentation ............................................................4
Important Safety Information.............................................................5
RF Radiation Hazard Area.........................................................6
System Overview ...............................................................................7
System Components.................................................................8
Satellite Communications ..................................................................9
Seamless Satellite Switching.................................................11
2 Getting Started
Service Activation ............................................................................15
Contacting the Satellite Airtime and Product
Activation Department............................................................15
Turning On the System ....................................................................16
System Startup ................................................................................17
Accessing the Web Interface ...........................................................18
Understanding the Home Page ........................................................19
Viewing the Help (User Documentation) ..........................................20
Clearing the Cache of Your Web Browser...............................21
3 Interface Preferences
Changing the Administrator Password ............................................25
Entering the Vessel Name................................................................26

TracPhone V7-IP User’s Guide
ii
Assigning Phone Line Names ..........................................................27
Adjusting the LCD Brightness ..........................................................28
4 No-Transmit Zones
No-Transmit Zones Overview...........................................................31
Status of No-Transmit Zones ...........................................................32
Establishing No-Transmit Zones......................................................33
Disabling No-Transmit Zones...........................................................38
Clearing No-Transmit Zones ............................................................39
5 Voice Connections
Voice Service Overview....................................................................43
How the Voice Service Works.................................................43
Making a Ship-to-Shore Call............................................................44
Making a Shore-to-Ship Call............................................................46
Adding Phone Lines .........................................................................47
Additional MTA(s) ...................................................................48
Crew Calling Gateway.............................................................49
Virtual Numbers ...............................................................................50
VoiceMail .........................................................................................51
Recording a VoiceMail Personal Greeting...............................51
Listening to Your VoiceMail Messages...................................51
Faxing ..............................................................................................53
UCH-250 Fax Server ...............................................................54
Accessing Your Voice Account.........................................................55
6 Network Configuration
Wired DHCP Configuration ...............................................................59
Wireless DHCP Configuration...........................................................60
Wireless Settings on ICM........................................................61

TracPhone V7-IP User’s Guide
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Configuring Computers for DHCP.....................................................63
Windows 8 DHCP Settings......................................................63
Windows 7 or Windows Vista DHCP Settings .........................64
Windows XP DHCP Settings ...................................................65
Mac OS X DHCP Settings........................................................67
Static IP Configuration.....................................................................68
LAN Settings on ICM ........................................................................71
Cache Settings on ICM.....................................................................73
Physical Ethernet Port Configurations .............................................74
Static IP Port Configuration ....................................................75
Dual Dome Port Configuration................................................76
Legacy Port Configuration......................................................77
CommBox Settings on ICM ..............................................................78
Reset to Factory Configuration ........................................................79
7 Data Connections
Internet Access Overview ................................................................83
Connecting to the Internet......................................................83
Tips for Minimizing Data Usage.......................................................84
Preventing Automatic Updates...............................................85
Disabling Automatic File Backup and Synchronization..........85
Firewall Protection .................................................................86
Web Browser Settings............................................................86
Data-Intensive Applications ...................................................87
Mobile Websites.....................................................................87
Disabling Wi-Fi Access on Mobile Devices.............................87
E-mail Best Practices.............................................................88
CommBox Features .........................................................................89
Accessing the CommBox Web Interface ................................89

TracPhone V7-IP User’s Guide
iv
8 Troubleshooting
Initial Steps for Any Problem ...........................................................93
Troubleshooting a Voice Problem ....................................................95
Troubleshooting a Data Problem......................................................97
Error Messages................................................................................99
Status Information .........................................................................103
Status Information on the Web Interface..............................103
Status Information on the ICM Front Panel LCD ...................109
LED Indicators................................................................................113
System Logs ..................................................................................115
Operational Log ....................................................................115
Event Log..............................................................................116
Equipment ID Numbers ..................................................................117
Software Versions..........................................................................118
Technical Support..........................................................................119
Remote Diagnostics..............................................................120
9 Maintenance
Preventive Maintenance ................................................................123
Software Updates ..........................................................................124
Using the ICM to Update Software........................................125
Using Your Computer to Update Software............................126
Using an iPhone/iPod touch to Update Software..................127
Using a USB Flash Drive to Update Software .......................128
Modem Configuration Updates ......................................................129
Manually Updating the Modem Configuration Files..............130
Corrective Maintenance.................................................................134
Gyro Calibration .............................................................................135
Hardware Restart...........................................................................137

TracPhone V7-IP User’s Guide
v
A Wiring Diagram
Wiring Diagram..............................................................................141
B LCD Menus
LCD Menus Quick Reference Guide ...............................................145
CSpecifications
System Specifications ...................................................................149
D Glossary
Glossary.........................................................................................153
E Index
Index..............................................................................................167

TracPhone V7-IP User’s Guide
1
Introduction
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides a basic overview of the system
and satellite communications.
Contents
About this Manual.............................................................. 3
Important Safety Information ............................................ 5
System Overview............................................................... 7
Satellite Communications.................................................. 9

TracPhone V7-IP User’s Guide
3
Introduction
About this Manual
This manual provides complete operation, configuration, and
troubleshooting information for the TracPhone V7-IP system.
Who Should Use this Manual
The user should refer to this manual to learn how to operate the
system, configure all aspects of the system, and identify the cause of
any problem.
The installer should refer to this manual for information on setting up
the system for the user’s desired preferences.
The servicing technician should refer to this manual to help identify
the cause of a system problem.
Icons Used in this Manual
This manual uses the following icon:
Typographical Conventions
This manual uses the following typographical conventions:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Text Example Description
Press MENUS to view the
menu.
Name of ICM buttons
At the confirmation
message, click Save.
Element of a graphical user interface
SELECT SATELLITES Text as it appears on the ICM display
See “Using this Manual”
on page 3.
Cross-reference to another chapter in
the manual
Visit www.kvh.com/
mvbservice for details.
Cross-reference to a website