KVH Industries TracPhone V7 User manual

TracPhone V7 User’s Guide
TracPhone V7

KVH Part # 54-0465 Rev. E
© 2008-2009, KVH Industries, Inc., All rights reserved.
U.S. Patent Pending
TracPhone V7 User’s Guide
TracPhone V7
mini-VSAT Broadbandsm System
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, and troubleshoot the TracPhone V7 system. For
detailed installation information, please refer to the TracPhone V7
Installation Guide.
Please direct questions, comments, or suggestions to:
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [email protected] E-mail: [email protected]
Internet: www.kvh.com Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail
them to [email protected]. Your input is greatly appreciated!
Antenna
Control Unit
Modem
Serial Numbers

Trademark Information
TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are
registered trademarks of KVH Industries, Inc.
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

CE Declaration of Conformity
KVH Industries, Inc. located at 50 Enterprise Center Middletown, RI 02842-5279 U.S.A.
declares under our sole responsibility that the following products are in conformity with
the essential requirements and other relevant requirements of the R&TTE Directive
(1999/5/EC):
• 02-1563 TracPhone V7 Antenna
• 02-1601 TracPhone V7 Antenna Control Unit
• 19-0487 TracPhone V7 Modem
Equipment Applicability
The TracPhone V7 is a system that provides broadband internet connectivity between a
ship and any destination in the world. The equipment is not intended for SOLAS
applications.
Declaration and Certification
The products are compliant with the following standards:
The conformity assessment procedure referred to in Article 10 and detailed in Annex IV
of Directive 1999/5/EC has been followed with the involvement of Notified Body
Identification Number: 1000
Rick Jones, Director of Corporate Quality Date
Essential Requirement Applied Standard(s)
Article 3.1(a) Health & Safety EN60950-1:2001
Article 3.1(b) EMC EN 301 843-1 v1.2.1:2004-06,
EN 301 843-6 V1.1.1:2006-01,
EN61000-3-2:2000,
EN61000-3-3:1995,
EN60945:2002
Article 3.2 Spectrum Efficiency EN302 340 V1.1.1:2006-04

TracPhone V7 User’s Guide
i
Table of Contents
Table of Contents
1Introduction
Using this Manual..............................................................................3
Important Safety Information.............................................................5
System Overview...............................................................................6
2Operation
Satellite Communication Basics......................................................11
Turning On the System....................................................................12
System Startup................................................................................13
Using the mini-VSAT Broadband Service.........................................14
Using KVH’s Enhanced VoIP Service................................................15
3 Configuration
Adjusting the Control Unit Display Brightness.................................21
Configuring RF Radiation Hazard Zones ..........................................23
Setting DVB-Assist Search Mode On/Off..........................................31
Resetting the System to Factory Conditions....................................33
Configuring Your Computer for mini-VSAT Broadband....................35
Requesting Static IP Addressing......................................................42
4 Troubleshooting
Six Simple Checks...........................................................................45
Control Unit Status Lights................................................................47
Modem Status Light.........................................................................49
Error Messages................................................................................50
Troubleshooting an Enhanced VoIP Service Problem......................54

TracPhone V7 User’s Guide
ii
Table of Contents
4 Troubleshooting (Continued)
Viewing Status Information on Your Web Browser..........................55
Viewing Status Information on the Control Unit...............................61
Calibrating the Antenna Gyros.........................................................67
Technical Support............................................................................69
A Wiring Diagram
Wiring Diagram................................................................................73
B Menus Quick Reference Guide
Menus Quick Reference Guide.........................................................77
CGlossary
Glossary...........................................................................................81

TracPhone V7 User’s Guide
1
Chapter 1 - Introduction
1. Introduction
This chapter provides a basic overview of this manual and your
TracPhone system. It also provides important safety information you
need to know before using the product.
Contents
Using this Manual..............................................................3
Important Safety Information ............................................5
System Overview...............................................................6

TracPhone V7 User’s Guide
3
Chapter 1 - Introduction
Using this Manual
This manual provides complete operation, configuration, and
troubleshooting information for your TracPhone V7 system.
Who Should Use this Manual
The user should refer to the “Operation” chapter to learn how to
operate the system.
The user or installer should refer to the “Configuration” chapter for
information on setting up the system for the desired preferences.
The user and/or servicing technician should refer to the
“Troubleshooting” chapter to help identify the cause of a system
problem.
Icons Used in this Manual
This manual uses the following icons:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Icon
Description
This is an illustration of the buttons on the control unit. Gray
shading indicates which button the user should press.

TracPhone V7 User’s Guide
4
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Related Documentation
In addition to this User’s Guide, the following documents are
provided with your TracPhone system:
Text Example Description
Press MENUS to view
the menu Both the icon and the name of the button are provided
SELECT SATELLITES Text as it appears on the control unit
display
The display shows
“BRIGHTNESS” Text in quotes is shown on the control unit display
See “Using this Manual”
on page 3.Cross-reference to another chapter in the manual or to a website
Document Description
Installation Guide Complete installation instructions
Service Activation Form Details on activating the system for
mini-VSAT Broadband service
Antenna Mounting
Template Template that the installer uses to lay out the antenna mounting holes
Warranty Statement Warranty terms and conditions
Contents List List of every part supplied in the kit

TracPhone V7 User’s Guide
5
Chapter 1 - Introduction
Important Safety Information
For your own safety, and for the safety of your passengers and/or
crew, be sure to read the following important notices.
Warning - Risk of Electric Shock
Potentially lethal voltages are present within the control unit and the
modem. To avoid electric shock, do not open the chassis enclosures of
the belowdecks equipment. They contain no user-serviceable parts,
and opening the enclosure(s) will void the product’s warranty.
Caution - RF Radiation Hazard
The antenna transmits radio frequency (RF) energy that is potentially
harmful. Whenever the system is powered on, make sure everyone
stays more than 36 feet (11 m) away from the antenna within its 5°-80°
elevation range. No hazard exists directly above the antenna and
anywhere below the antenna’s mounting plane.
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
• If a person is standing outside the antenna’s main transmission
beam, minimum safe distance is 1 foot (0.3 m). However, since a
person may not know which direction the antenna is pointing, it is
always best to observe the full 36 feet (11 m) minimum safe
distance.
• Using the control unit, you can set up RF radiation hazard zones to
inhibit transmissions within areas frequented by your passengers
and/or crew. See “Configuring RF Radiation Hazard Zones” on
page 23 for details.
Radiation
Hazard Radiation
Hazard
3
6
f
t
(11
m)
3
6
f
t (
1
1
m)
80
5
80
5Antenna