lancer TouchPoint User manual

TouchPoint
“Lancer” is the registered trademark of Lancer © 2015 by Lancer, all rights reserved.
4800T
Lancer Corporation
6655 Lancer Blvd.
San Antonio, Texas 78219
800-729-1500
Technical Support/Warranty
800-729-1550
custser[email protected]
lancercorp.com
PN: 28-2810/01
User Guide

Introduction:
This User Guide is meant to guide the manager through Lancer’s TouchPoint touch screen software.
This guide will inform and educate the manager on all of the features and functions associated with the
TouchPoint unit software. If a complete Operations Manual is required, please refer to the Lancer web
site (lancercorp.com) or for your convenience, scan this QR code with a mobile device (app required)
for immediate access. Contact Lancer Customer Service if any assistance is required.
ADA Keypad
For users that cannot reach the touch screen, an ADA
keypad is located on the splash plate. The user can cycle
through the selections using the arrows and make their
selection using the select button.
Modes of Operation
The key switch gives access to: Disable Dispense Mode,
Run Mode, and Service Mode.
Selection Screen
“Valve OFF” Position
Touch Screen
Disabled
“Service” Position
Service Mode
Main Menu Screen
“Run” Position
Normal Operation
Mode
1. To operate insert the key provided into the key switch
located on left side of the unit.
2. Turn the key switch to the position labeled above.
DO NOT leave the key in the key switch while not in
use.
Brands that have been tagged sold-out cannot be
selected.
NOTE
NOTE
The selection screen give the consumer the option to:
1. Swipe right-to-left to rotate the cup carrousel clock-
wise.
2. Swipe left-to-right to rotate the cup carrousel counter
clockwise.
3. Touch any cup in the carrousel to make it selectable.
4. Touch the selected cup to dispense.
5. Touch water icons to dispense Plain or Carbonated
water.
B B
A
A
D
B
C
A. Select - Performs the highlighted task
B. Navigation Arrows - Scrolls left and right A. Cup Carrousel - Displays available beverages
B. Sold-Out Cup - Beverage tagged sold-out
C. Water Selection - Plain/Carb water dispense
D. Selected Cup - Beverage to be dispensed
2

Service Mode Menu
Management Menu
Pour Screen
Blending and dosing can be disable in the
Management Menu.
NOTE
The pour screen gives the consumer the option to:
1. Blend: Select up to two bonus avors to blend into
their selected beverage.
2. Dose: Add a dose of a bonus avor to their selected
beverage.
3. Pour: Pour their selected beverage.
4. Select the question mark for a demo of how to
interact with the unit.
5. Select the up arrow to return to the selection screen.
A A C
A
F
C
E
B
B D
CDEFG
B
A. Drink Selection Bar - Displays available beverages
B. Cup - Beverage to be dispensed, Dispense beverage
C. Help - Demonstrates how to navigate screen
D. Bonus Flavor - Allows blending (when enabled)
E. Pour - Dispenses the selected beverage
F. Flavor Shot - Allws dosing (when enabled)
G. Home - Returns to the selection screen
A. Management Menu - Basic functions
B. Technicians Menu - Service related functions (limited)
C. Setting Menu - Hardware and Software functions
D. Tutorial Menu - Service related ho-to videos (limited)
E. Power Options - Shutdown and restart
F. Unit Information - Software version, time, date, serial #
A. Sold Out - Manually disable a product from being
dispensed
B. Diagram - Displays usage data
C. Enable/Disable - Dosing, avor shot in water, water
shortcut, and brand shortcut
3

Technician Menu
A
A. Passcode Keypad
Settings Menu
Hardware Settings
Software Settings
A
A
A
C
C
C
D
D
D
E
E
B
B
B
A. Software Settings
B. Hardware Settings
C. Access Settings (limited)
D. Media Settings
E. Video Settings A. Valve Board Reset
B. Proximity Sensor - Enable/Disable proximity sensor
C. Volume - toggle volume
D. Date/Time
E. Auto-Reboot (Default: 3:00 AM)
A. Replace background picture
B. Replace local video les
C. Update GUI les
D. Show Tech options (limited)
4

Access Settings
A
A B CA
A. Passcode Keypad
A. Restart
B. Shutdown
C. Cancel
A. Passcode Keypad
Media Settings
Auto Reboot Feature
TouchPoint is capable of running overnight. The auto
reboot feature will ensure proper functionality. The default
setting is 3:00 am and will only require less than a minute
to complete. To change the time:
1. Access the Settings Menu.
2. Select the Hardware Settings Tab.
3. Select “+” or “-” to change the time at which rebooting
will take place.
4. Switch to service mode.
Shutting Down
To properly shutdown:
1. Switch to Service Mode.
2. Select the power icon in the lower right hand corner.
3. Select Shutdown.
4. Unplug the unit.
To power up, either unplug and plug in the power cord or
remove the merchandiser and press the red power button
located behind the touch screen on the left side of the
control box.
Tutorial Menu
Power Options
A
A. Video Input (Default: Local Video)
5

Sold-Out Feature
When no product is available that beverage can be
manually switched to sold-out to prevent the consumer
from dispensing. To switch a product to sold-out:
1. Access the Management Menu.
2. Select the beverage that is sold-out to change the
state to Off.
3. The cup on the selection screen will now be labeled
“Sold-Out” and cannot be selected.
4. Select Save.
Usage Diagram Feature
Displays the estimated volume (uid ounces) dispensed.
A new unit will not display any usage data until at least
ten dispenses have occurred. To display the usage dia-
grams:
1. Access the Management Menu.
2. Select Diagram.
3. Select one of the options below:
• 24 Hour Trafc: Finished drink dispensed per
hour over a seven day period.
• Daily Trafc: Finished drink dispensed per day
over a seven day period.
• Syrup Ranking: Syrup, plain water, and carbonat-
ed water dispensed over a 30 day period.
• Combo Ranking: Five most dispensed avor shot
combinations dispensed over a 30 day period.
 Ifnobonusavorsaretobeused,setthemtosold-
outtohidethebonusavorbuttonsinthepour
screen.
NOTE
Flavor Blending Feature
This allows the consumer to blend up to two bonus
avors with a selected brand (ex. Cola with vanilla,
Lemon-Lime with cherry and vanilla). The factory default
is set to enable avor blending. To disable avor blending:
1. Access the Management Menu
2. Set the bonus avors to sold-out to change the state
to Off.
3. The bonus avors will be hidden in the pour screen.
4. Select Save.
Customization
To access these features the supplied USB drive must be
used.
1. Remove Merchandiser.
2. Insert the USB drive into an unused USB port located
on the left side of the control box behind the touch
screen.
Flavored Water Feature
This allows the consumer to blend up to two bonus
avors with plain or carbonated water (ex. Plain water
with lemon, carbonated water with cherry). The factory
default is set to enable avored water. To disable avored
water:
1. Access the Management Menu
2. Select Flavored Water to change the state to Off.
3. The bonus avors will be hidden in the pour screen
for plain and carbonated water only.
4. Select Save.
Flavor Shot Feature
This allows the consumer to add an additional dose of
bonus avoring to any beverage (ex. Cherry, vanilla,
lemon, etc.) without dispensing more beverage syrup or
water (bonus syrup only). The dispense time is limited to
2.5 second but can be repeated. The factory default is set
to enable avor shots. To disable avor shot:
1. Access the Management Menu
2. Select Flavored Shot to change the state to Off.
3. The avor shot button will be hidden in the pour
screen for all beverages.
4. Select Save.
6

Background
Ensure the background image is formatted accordingly:
• File name: mainbg
• File format: PNG image
• Image size: 1920 x 2540 px
• Resolution: 72 ppi
• Other sizes/resolutions will be scaled to t and may
be distorted.
Upload the image onto the USB drive folder FileUpdate--
BGTexture.
Videos
Ensure the videos are formatted accordingly:
• Optimal resolution: 720p or 1080p
• Frame rate: 30 FPS
• Video codec: MPEG-4 or H.264
• Audio codec: AAC
• File format: .MP4 or .MOV
Upload the videos onto the USB drive folder FileUpdate--
Media.
To change the background image:
1. Access the Setting Menu.
2. Select Software Setting.
3. Select Upload/Replace Background Picture.
4. Allow a few seconds for the task to be complete.
5. Switch to user mode.
To upload new videos:
1. Access the Setting Menu.
2. Select Software Setting.
3. Select Upload/Replace Local Video Files.
4. Allow a few seconds for the task to be complete.
5. Switch to user mode.
7

LancerCorp.
800-729-1500
TechnicalSupport/Warranty:800-729-1550
[email protected]
lancercorp.com