
9 Troubleshooting
Warranty
HPM Legrand warrants this product for a period of 3 years from the date of purchase.
These goods come with guarantees that cannot be excluded under the Australian
and New Zealand Consumer Laws. You are entitled to a replacement or a refund for
a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
See the Warranty card enclosed with this product for further details.
Customer Service
For all Customer Service and Technical Support
please call Monday to Friday during business hours.
LE09423AFA HPML1172
Disclaimers
1. This product must be installed and used as per these instructions.
2. The IP rating of this product is only valid when installed on a flat and non-porous surface. Additional sealing may be required for
irregular surfaces.
3. This product must be used with the loads specified only. Other load types should be used only when written confirmation is given by
HPM Legrand.
4. This product contains no serviceable parts and no attempt should be made to repair this product. If the product is faulty it should be
discarded.
5. This product is not suitable for installation in hazardous and/or corrosive areas.
6. Electrical installations periodically receive transient over voltages. This product has been designed to minimise the effect of such
voltages on connected equipment. It may not give full protection for extreme over-voltage transients such as those resulting from a
close lighting strike.
7. This product utilises intellectual property in the form of registered designs, trademarks, and/or patents. Such intellectual property
remains the property of HPM Legrand in all cases.
8. This product has been designed to operate in ambient temperatures -10°C to 40°C.
9. Extended exposure to UV rays (such as exposure to direct sunlight) may cause discolouration of this product.
10. The material in this product may vary in colour from batch to batch. Colour matching from one batch to another cannot be guaranteed.
11. HPM Legrand reserves the right to modify the specification of this product at any time.
Legrand Australia
1300 369 777
www.hpm.com.au
Legrand New Zealand
0800 476 009
www.hpm.co.nz
ABN: 31 000 102 661
Problem Possible cause Possible solution
Light does not switch on when there is
movement in the coverage area.
1.Power not available Check connections, switches and fuse.
2. Faulty light/globe. Replace light/globe.
3. Incorrect wiring. Recheck all wiring.
4. Controls set incorrectly. Change light adjustment (LUX knob).
5. Nearby lighting is too bright. Relocate the unit.
Light switches on for no apparent reason.
(False triggering)
1. Heat sources (such as air conditioner, heater,
dryer or barbecue) are activating the sensor. Relocate the unit.
2. Animals (birds, pets etc) Possibly unavoidable.
3. Interference on the same circuit from on/off
switching of other electrical devices.
a. Check/Replace faulty switches.
b. Replace noisy fluoro tubes/starters.
c. Connect the unit to a different circuit.
4. Reflective objects (such as swimming pool) in
the coverage area. Relocate the unit.
Light does not switch off after set time
has elapsed.
1. Time is set for too long. Reduce time (TIME knob).
2. Wiring is incorrect. Recheck all wiring.
3. Unit damaged due to maximum load exceeded
or incompatible load type or failure of the load
(such as short circuit).
Identify and fix the cause of the failure.
Replace the unit with a new one.
Light switches on during daylight. 1. LUX knob is set to daylight position. Turn the LUX knob anti-clockwise to suit desired
light setting.
When setting the controls in daylight the
detection distance becomes shorter. 1. Interference by sunlight. Re-set controls at night.