LEGRAND Aidcall Touchsafe Pro User manual

Doc No. FM5541 issue A Page 1
Touchsafe ® Pro
Wireless Nursecall System
_________________________________________________________________________________________________
Location Pendant
Installation Guide
Aidcall operates a policy of continual product improvement and
reserves the right to modify the specification of its products.
If any variation to the details in this document are suspected please
contact Aidcall’s Technical Support.
Aidcall, a business unit of Legrand Electric Ltd
Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
T: [phone] www.aidcall.co.uk
________________________________________________________________

Doc No. FM5541 issue A Page 2
CONTENTS
Section
Topic
Page
1
Product Overview
2
2
Important Safety Instructions
3
3
Regulatory Information
4
4
Maintenance & Care
4
5
Location Pendant Features
5
6
Setting the Location Pendant ID
6
7
Touchsafe Pro Panel Programming
7
8
Testing the Location Pendant
8
9
Replacing the Battery
9
10
Specification
10
CONTENTS
1. PRODUCT OVERVIEW
Touchsafe Pro Location Pendants are battery powered and communicate using a standard 169MHz
Telecare site-wide radio transmission and a short range infrared transmission. The Pendant will initiate a
call on the Nursecall system and display the users name along with its location to the nearest Touchsafe Pro
Call Point within infrared range. If the user is not within infrared range of a Call Point, then the Pendant call
along with the users name will still be displayed on the panel.
The call is cancelled by pressing the cancel button on the Touchsafe Pro Call Point that received the
Pendant Location call, or on the users bedside Call Point if no location was received.
The Location Pendant is designed to be worn around the neck; it includes a large orange call button and a
red reassurance LED which flashes when a call is made.
The Location Pendant is supplied with a 900mm long woven neck lanyard with an anti-ligature safety
closure. Should excessive force be applied the neck lanyard will part –it can be simply clipped back
together.
Touchsafe Pro Location Pendant keypads are embedded with an antimicrobial agent during manufacture.
This prevents the growth of harmful micro-organisms thereby preventing the spread of germs and disease.
Location Pendants can only be used with Touchsafe Pro panel software V4.00a and Touchsafe
Pro Call Point software V4.00a onwards.
NTENTS

Doc No. FM5541 issue A Page 3
2. IMPORTANT SAFETY INSTRUCTIONS
Read and understand these instructions before use. Keep these instructions for future reference.
Do not disassemble this product or attempt to repair it yourself.
No user serviceable parts inside. Refer all servicing to qualified service personnel.
This product should only be powered by 1 x 3.6V ½ AA size 1.2Ah Lithium Thionyl Chloride battery.
Under no circumstances should this product be powered from another power source.
Insert the battery in accordance with the polarity symbol inside the battery holder.
Only use manufacturer approved ½ AA size 3.6V battery as identified in this manual.
Do not expose to direct sunlight.
Do not submerge in water and do not use in damp or humid conditions.
Do not expose to dripping or splashing water. As with any electronic equipment take care not to spill
liquids into any part of the system. Liquids can cause a failure and/or a fire hazard.
Do not drop or expose to high vibration or shock.
Clean with a hard-surface disinfectant wipe or a damp cloth and a non-abrasive cleaning product.
Polish with a dry duster. DO NOT use a wet cloth.
Avoid using harsh, abrasive, or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches,
polishes, etc.) when cleaning this product.
At the end of its life this product should be disposed of and recycled in accordance with the
environmental regulations. See the Regulatory Information in section 3 below.
CONTENTS

Doc No. FM5541 issue A Page 4
3. REGULATORY INFORMATION
We declare this product complies with the relevant UK legislation on condition that it is used in the
manner intended, and in accordance with the current installation standards and/or the manufacturer's
recommendations.
A copy of the full UKCA Declaration of Conformity is available on request.
We declare this product complies with the relevant European legislation on condition that it is used in
the manner intended, and in accordance with the current installation standards and/or the
manufacturer's recommendations.
A copy of the full CE Declaration of Conformity is available on request.
This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not
be disposed of with other commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place
to recycle products using the best available recovery and recycling techniques to minimise impact on
the environment, treat hazardous substances and avoid increasing landfill.
For product disposal please contact your supplier and check the terms and conditions of the purchase
contract and ensure this product is not mixed with other commercial waste for disposal.
This symbol on batteries indicates separate collection. Batteries contain chemicals that can be
hazardous to health and the environment and should not be disposed of in the waste bin.
The EU Directive (2006/6/EC) has been put in place to ensure the safe disposal and recycling of
batteries.
Return used batteries to your supplier or drop-off at your local municipal waste recycling depot.
NTENTS
4. MAINTENANCE & CARE
For peace of mind and to ensure your system is maintained to the highest standard Aidcall recommend an
annual maintenance contract. This will provide vital assistance in times of need from a nationwide team of
trained Service Engineers who specialise in wireless Nursecall systems.
A preventative maintenance visit (PMV) is also available from Aidcall, this covers the replacement of all
batteries, a full system test, software updates (where applicable) and a Service Certificate.
For more information on Maintenance Contract Packages and PMV’s please contact our customer services
team on 01670 357431 or visit our website; https://www.aidcall.co.uk/maintenance/
MONTHLY MAINTENANCE
Location Pendants should be regularly cleaned with anti-bacterial wipes, at the same time they should be
checked for signs of external physical damage. Broken or cracked plastic can trap dirt and contribute to the
spread of germs. Any Pendants found damaged should be replaced immediately. Pendants needing repair
can be returned via the website; https://www.aidcall.co.uk/returns-procedure/
BI-ANNUAL MAINTENANCE
Although the Location Pendant battery is monitored, and a poor state of charge is reported automatically,
it is best practice to replace the battery every 2 years. See section 9 for the correct type of battery to be
used. At the same time a test call should be made to confirm the battery has been fitted correctly and that
the Pendant is communicating correctly with the rest of the system.

Doc No. FM5541 issue A Page 5
5. LOCATION PENDANT FEATURES
The key features of the Location Pendant are identified below;
Aidcall Part No. ZNC663
Refer to the Touchsafe Pro Location Pendant User Guide (Aidcall Doc No. FM5546) for details on
how the unit operates
Neck Lanyard with Safety Closure
Red Call Reassurance LED
Orange Call Button

Doc No. FM5541 issue A Page 6
JP2
A B
LK1
BT-
BT+
ISS B LEVEL
(C) TYNETEC 2020
B00569
LABEL
6. SETTING THE LOCATION PENDANT ID
The Location Pendant can be programmed with an infrared ID in the range 1-99, however this range is also
used by Touchsafe Pro Buddies and Touchsafe Pro Pagers for Nurse Present mode. Care must be taken to
program the Location Pendant with an ID that is not currently being used by any other device.
The Location Pendant has a default ID of 1, it will also default back to ID 1 if a new ID is entered incorrectly.
PROGRAMMING THE ID
1. Un-screw and carefully remove the lid off the Pendant.
Note the lid will stay attached on the keypad tail.
2. Remove the battery and press the button on the keypad
for about 1 second.
3. Move the circuit board Jumper LK1 to position “A”and
replace the battery. Be ready to observe the LED on the keypad
within 6 seconds of replacing the battery.
4. The LED will flash RED 2 times and you’ve now got 6
seconds to enter the TENS digit of the ID.
e.g. for an ID of 25, press the button twice within 6 seconds.
5. The LED will then flash RED once and you’ve now got 6
seconds to enter the UNITS digit of the ID.
e.g. for an ID of 25, press the button five times within 6 seconds.
6. The LED will go steady RED to signal the ID programming is complete.
7. Remove the battery, press the button on the keypad for about 1 second,
move the circuit board Jumper LK1 to position “B”and replace the battery.
8. The Location Pendant is now setup for use, refit the lid and fixing screws.
Note: for single digit ID’s (1 to 9) let the 6 seconds time-out after the 2 RED flashes, then enter the UNITS ID
in the 6 second period after the single RED LED flash.
LK1

Doc No. FM5541 issue A Page 7
7. TOUCHSAFE PRO PANEL PROGRAMMING
From the Touchsafe Pro Master Panel; Logon as an Engineer or a Manager, then from the main menu page
touch the Telecare button to open the screen shown below…
1. Touch the Add Telecare Device box then use the on-screen keypad to enter the 8 digit radio ID taken
from the label on the back of the Location Pendant. Note: this ID will always start with 20xxxxxx.
2. Touch the Enable Location checkbox so it is set with a Tick ✓
3. Touch the Location ID box then use the on-screen keypad to enter the ID (1-99) previously programmed
into the Location Pendant.
4. Select the users Call Point ID from the Room pull-down list box then press Save.
Note: this is the room unit that will be used to cancel the call.
5. Press the Close button to exit Telecare mode and return back to normal operating mode.
TO DELETE A LOCATION PENDANT
1. Select the Location Pendant 8 digit radio ID to be deleted from the Delete Telecare Device pull-down list
box. Note: this will be prefixed with T20xxxxxx.
2. Details of the Location Pendant selected will be displayed in the Room, House Code, ID and Location ID
boxes below. A tick box will confirm if it’s a Location Pendant.
If the details shown are correct press the Delete button.
Press the Close button to exit.
Enter Location
Pendant 8 Digit ID
Select the relevant
Call Point ID
Save when done
Close to exit mode
On-screen keypad
Set the Enable
Location checkbox
Call Point ID here
Enter Location
Pendant ID 1-99
Call Point ID here

Doc No. FM5541 issue A Page 8
8. TESTING THE LOCATION PENDANT
Activate the Location Pendant and check the call is displayed on the Nursecall panel.
If both the alarm radio transmission and the infrared location information is received, the panel will display
“Pendant Location”with details of where the Pendant is located and whose Pendant it is.
If the radio transmission only is received (i.e. the Pendant is not within infrared range of a Call Point), then
the panel will display “Pendant Call”and whose Pendant it is.
The screen banner is orange for a pendant call.
Press the Accept button on the banner to silence the alarm.
The screen banner changes to purple when a call is accepted.
TO CANCEL THE CALL
You must visit the Call Point which picked-up the Pendant Location (or the users bedside Call Point if no
location was displayed) and press the light grey button to cancel the call.
CALLING
CANCEL
HC 345 ID 001
Press the LIGHT GREY
button to cancel the call

Doc No. FM5541 issue A Page 9
JP2
A B
LK1
BT-
BT+
ISS B LEVEL
(C) TYNETEC 2020
B00569
LABEL
9. REPLACING THE BATTERY
When the Location Pendant battery is running low; a “Device Status” alarm will be displayed on the
Nursecall panel to indicate which Pendant is affected.
Always replace the battery within 72 hours of a low battery warning.
If the warning changes to CRITICAL replace the battery IMMEDIATELY.
To replace the battery, remove the 2 screws on the rear of the Pendant and carefully remove the top cover.
Note: the top cover will remain attached on the keypad tail. Remove the battery from the retaining clips on
the PCB inside the Pendant base.
Used batteries must not be disposed of in domestic waste. Do not incinerate or mutilate used
batteries, the chemicals released are corrosive and my cause injury to eyes or skin and may be
toxic if inhaled.
Only replace with Manufacturer Approved battery type: 3.6V ½ AA Size 1.2Ah Lithium Thionyl Chloride
Replacement batteries are available from Aidcall; order Part No. F00171
IMPORTANT: always record the date the battery is replaced for reference on future Service visits.
INSIDE PENDANT BASE
Always perform a test call to check operation after the battery has been removed/replaced.
Pendant programming is retained when the battery is removed/replaced.
3.6V ½ Size AA Battery
Observe the battery polarity marking on the PCB and label.
Take care not to damage the battery contacts when
removing or inserting the battery.
Undo
2 Screws
and
Remove
Pendant
Back Cover
Refit
Pendant
Back Cover
and
Replace
2 Screws



Doc No. FM5541 issue A Page 10
10. SPECIFICATION
Aidcall Part No.
ZNC663
Approvals
Safety
Compliance to EN 62368-1
EMC
Compliance to EMC 2014/30/EU
Radio
Compliance to RED 2014/53/EU
Materials
Compliance to RoHS 2011/65/EU
Transmission
Radio Frequency
169.48125MHz
Radio Range
80m to 100m Typical (indoor)
Radio ID Range
20000001 to 20999999 (factory programmed)
Infrared Peak Wavelength
940nm
Infrared Range
10m to 15m Typical (line of sight)
Infrared ID Range
1 to 99 (user programmable)
Features
Call Button
Rim Embossed Poly Dome: 280 grams operating force
Visual Indicator
Red LED
Neck Lanyard
900mm long x 15mm wide black Polypropylene with Safety Closure
PCB Jumper LK1
Position A = Program ID ~ Position B = Normal Operation
Mechanical
Keypad
Polyester F200 with antimicrobial top layer
Case Material
Infrared permeable PMMA (Black RAL 9005)
Intermediate Ring Material
TPE (Orange)
Flammability Rating
UL 94 HB
Ingress Protection Rating
IP41
Dimensions
78mm x 48mm x 24mm (HxWxD)
Weight
54 grams (including battery)
Power
Battery Type
3.6V ½ Size AA 1.2Ah Lithium Thionyl Chloride
Battery Manufacturers Part No.
SAFT LS14250
Battery Life
4 Years Typical (based on 5 calls per day)
Environmental
Relative Humidity
Non-condensing
Operating Humidity Range
10% to 90% RH
Operating Temperature Range
5oC to 40oC (indoor residential)
Storage Temperature Range
-20oC to 60oC
Compatibility
Touchsafe Pro Panel
Software V4.00a onwards
Touchsafe Pro Call Points
Software V4.00a onwards