
Contents
About this m nu l . . . . . . . . . . . . iii
Ch pter 1. S fety inform tion . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 1
Safety inspection guide . . . . . . . . . . . . . 2
Handling devices that are sensitive to electrostatic
discharge . . . . . . . . . . . . . . . . . . 3
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multilingual translations) . . . . . . 4
Ch pter 2. Import nt service
inform tion . . . . . . . . . . . . . . . 21
Strategy for replacing FRUs . . . . . . . . . . 21
Strategy for replacing a solid-state drive . . . 21
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 22
How to use error message . . . . . . . . . 22
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 22
Product definition . . . . . . . . . . . . 22
FRU identification . . . . . . . . . . . . 22
Ch pter 3. Gener l checkout . . . . . 25
What to do first . . . . . . . . . . . . . . . 25
Checkout guide . . . . . . . . . . . . . . . 26
Diagnosing problems . . . . . . . . . . . 26
Quick test programs . . . . . . . . . . . 27
UEFI diagnostic program . . . . . . . . . 27
Bootable diagnostic programs . . . . . . . 27
Power system checkout . . . . . . . . . . . 28
Checking the ac power adapter . . . . . . . 29
Checking the battery and operational
charging . . . . . . . . . . . . . . . . 29
Checking the coin-cell battery . . . . . . . 29
Ch pter 4. Rel ted service
inform tion . . . . . . . . . . . . . . . 31
Recovery information . . . . . . . . . . . . 31
Recovery information for the Windows 10
operating system . . . . . . . . . . . . 31
Passwords. . . . . . . . . . . . . . . . . 33
Power-on password . . . . . . . . . . . 33
Hard disk password . . . . . . . . . . . 33
Supervisor password . . . . . . . . . . . 33
System management password. . . . . . . 34
How to remove the power-on password . . . 34
How to remove the hard disk password. . . . 35
How to remove the system management
password . . . . . . . . . . . . . . . 35
Power management . . . . . . . . . . . . . 36
Sleep mode . . . . . . . . . . . . . . 36
Hibernation mode . . . . . . . . . . . . 36
Symptom-to-FRU inde . . . . . . . . . . . 37
Numeric error codes . . . . . . . . . . . 38
Error messages . . . . . . . . . . . . . 39
Beep symptoms . . . . . . . . . . . . . 40
No-beep symptoms . . . . . . . . . . . 41
LCD-related symptoms . . . . . . . . . . 41
Intermittent problems . . . . . . . . . . . 42
Undetermined problems . . . . . . . . . 42
Ch pter 5. Speci l keys . . . . . . . . 45
Ch pter 6. Loc tions . . . . . . . . . 47
Locating computer controls, connectors, and
indicators . . . . . . . . . . . . . . . . . 47
Front view . . . . . . . . . . . . . . . 47
Base view . . . . . . . . . . . . . . . 48
Left view . . . . . . . . . . . . . . . . 48
Right view . . . . . . . . . . . . . . . 49
Bottom view . . . . . . . . . . . . . . 49
Rear view . . . . . . . . . . . . . . . 50
Locating FRUs and CRUs . . . . . . . . . . . 50
Major FRUs and CRUs . . . . . . . . . . 51
LCD FRUs . . . . . . . . . . . . . . . 53
Miscellaneous parts . . . . . . . . . . . 55
Connector and cable guide . . . . . . . . 55
Looking up FRU information . . . . . . . . . . 58
Ch pter 7. FRU repl cement
notices . . . . . . . . . . . . . . . . . 59
Service tool kit . . . . . . . . . . . . . . . 59
Screw notices . . . . . . . . . . . . . . . 59
Retaining serial numbers . . . . . . . . . . . 60
Restoring the serial number of the system
unit . . . . . . . . . . . . . . . . . . 60
Retaining the UUID. . . . . . . . . . . . 61
Reading or writing the ECA information . . . . 62
Ch pter 8. Removing or repl cing
FRU. . . . . . . . . . . . . . . . . . . 63
General guidelines. . . . . . . . . . . . . . 63
Before servicing the computer . . . . . . . . . 64
Disabling the built-in battery . . . . . . . . 64
Removing a major FRU . . . . . . . . . . . . 64
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