Lenovo ThinkServer TD100 User manual

ThinkServer Warranty and Support Information

Warranty and Support
Information

Note:
Before using this information and the product it supports, be sure to read the general
information in Chapter 3, “Notices,” on page 25.
First Edition (September 2008)
©Copyright Lenovo 2005, 2008.
Portions ©Copyright International Business Machines Corporation 2005.
All rights reserved.
LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant aGeneral Services Administration ″GSA″contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
Chapter 1. Information resources...............1
www.lenovo.com .....................1
Help and service .....................1
Documentation and diagnostic programs ............1
Before you call.....................2
Calling for service ...................2
Lenovo product service information for Taiwan..........7
Chapter 2. Lenovo Limited Warranty .............9
Warranty Information ...................14
Suplemento de Garantía para México..............22
Chapter 3. Notices ...................25
Trademarks ......................26
©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources
This section contains information about where to go for additional information
about Lenovo products, what to do if you experience aproblem with your
system, and whom to call for service, if it is necessary.
www.lenovo.com
The Lenovo Web site (www.lenovo.com) provides information and services to
help you buy, upgrade, and maintain your server. You can access up-to-date
information for your server on the Lenovo Web site. From the
www.lenovo.com Web site, you can also:
vDownload the latest device drivers and software updates for your server
model
vAccess the online manuals
vAccess the Lenovo Statement of Limited Warranty
vAccess troubleshooting and support information for your server model and
other supported products
vFind the service and support phone number for your country or region
vFind aservice provider located near you
Help and service
This section contains information about obtaining help and service.
Documentation and diagnostic programs
The ThinkServer Documentation DVD that accompanies your server includes the
following publications:
Installation Guide
This publication contains safety information, setup instructions,
hardware and software requirements, option installation instructions,
and configuration instructions.
User Guide
This publication contains safety information, features and
specifications, server control description, optional device instruction,
and server configuration information.
Hardware Maintenance Manual
This publication contains safety information, features and
specifications, software configuration information, parts listing,
component replace and repair procedures, and diagnostics
information.
©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. 1

Safety Information
This multilingual publication contains safety and Regulatory
Emissions notices.
If you experience aproblem with your server, refer to the troubleshooting and
diagnostics information in the Hardware Maintenance Manual that is included on
the ThinkServer Documentation DVD.
If you suspect asoftware problem, see the documentation, including README
files and online help, that comes with the operating system or application
program.
Lenovo maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates. To access
these pages, go to http://www.lenovo.com/support and follow the
instructions.
Before you call
Before you call, take the following steps to try to solve the problem yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system and any optional
devices are turned on.
vUse the troubleshooting information in your system documentation available
on the ThinkServer Documentation DVD that comes with your system.
vGo to the Lenovo support Web site at http://www.lenovo.com/support to
check for updated information, new device drivers, and hints and tips.
vHave the following information available:
–Machine type and model
–Serial numbers of your hardware products
–Description of the problem
–Exact wording of any error messages
–Hardware and software configuration information
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
Problem determination
Trained personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the
problem.
2Warranty and Support Information

Hardware repair
If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.
Engineering Change management
Changes might be required after aproduct has been sold. Lenovo will
make selected Engineering Changes (ECs) available that apply to your
hardware.
These items are not covered by the warranty:
vReplacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to devices drivers
vInstallation and maintenance of network operating systems
vInstallation and maintenance of application programs
The most current list of telephone numbers for support is available on the
Lenovo Support Web site (www.lenovo.com/support).
Country or
Region Telephone Number
Africa Africa: [phone]
South Africa: [phone] and 0800110756
Central Africa: Contact the nearest Lenovo
Business Partner
Argentina 0810-999-4262 (Spanish)
Australia 131-426 (English)
Austria Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 (Spanish)
Brazil 0800 728 4831
(Brazilian Portuguese)
Canada Toronto: 416-383-3344
Outside Toronto: 1-800-565-3344
(English, French)
Chile 800-361-213
Toll Free: 800-442-488
(Spanish)
Chapter 1. Information resources 3

Country or
Region Telephone Number
China 86-10-58851110
800-990-8888
(Mandarin)
China
(Hong Kong
S.A.R.)
ThinkCentre®Commercial PC:
8205-0333
Multimedia Home PC: 800-938-228
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)
ThinkCentre (Technical enquiry hotline): 0800-336
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029 (Spanish)
Croatia 0800-0426
Cyprus [phone]
Czech Republic [phone]
Denmark Up and running support: 4520-8200
Warranty service and support: 7010-5150
(Danish)
Dominican
Republic
1-866-434-2080 (Spanish)
Ecuador 1-800-426911 (Spanish)
El Salvador 800-6264 (Spanish)
Estonia [phone]
[phone]
Finland Up and running support: 09-459-6960
Warranty service and support: [phone]
(Finnish)
France Up and running support: 0238-557-450
Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany Up and running support: 07032-15-49201
Warranty service and support: 01805-25-35-58
(German)
Greece [phone]
Guatemala 1800-624-0051 (Spanish)
Honduras Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary [phone]
4Warranty and Support Information

Country or
Region Telephone Number
India 1800-425-6666
[phone]
(English)
Indonesia 800-140-3555 (English)
62-21-251-2955 (Bahasa, Indonesian)
Ireland Up and running support: 01-815-9202
Warranty service and support: 01-881-1444
(English)
Israel Givat Shmuel Service Center: [phone]
(Hebrew, English)
Italy Up and running support: 02-7031-6101
Warranty service and support: [phone]
(Italian)
Japan Toll Free: 0120-20-5550
International: [phone]
The above numbers will be answered with aJapanese language
voice prompt. For telephone support in English, please wait for the
Japanese voice prompt to end, and an operator will answer. Please
say ″English support please,″and your call will be transferred to
an English speaking operator.
Korea 1588-5801 (Korean)
Latvia [phone]
Lithuania [phone]
Luxembourg [phone] (French)
Malaysia 1800-88-8558 (English, Bahasa, Melayu)
Malta [phone]
Mexico 001-866-434-2080 (Spanish)
Middle East [phone]
Netherlands [phone] (Dutch)
New Zealand 0800-733-222 (English)
Nicaragua 001-800-220-1830 (Spanish)
Norway Up and running support: 6681-1100
Warranty service and support: 8152-1550
(Norwegian)
Panama 001-866-434-2080 (Toll Free)
206-6047
(Spanish)
Peru 0-800-50-866 (Spanish)
Philippines 1800-1888-1426 (English)
63-2-995-8420 (Filipino)
Chapter 1. Information resources 5

Country or
Region Telephone Number
Poland [phone]
Portugal [phone] (Portuguese)
Romania [phone]
Russia [phone]
[phone]
(Russian)
Singapore 1800-3172-888 (English, Bahasa, Melayu)
Slovakia [phone]
Slovenia [phone]
Spain 91-714-7983
0901-100-000
(Spanish)
Sri Lanka [phone]
[phone]
(English)
Sweden Up and running support: 08-477-4420
Warranty service and support: 077-117-1040
(Swedish)
Switzerland Up and running support: 058-333-0900
Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan 886-2-8723-9799
0800-000-700
(Mandarin)
Thailand 1-800-299-229 (Thai)
Turkey 00800-4463-2041 (Turkish)
United Kingdom Up and running support: 01475-555-055
Warranty support: 08705-500-900
(English)
United States 1-800-426-7378 (English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For northern area and Hanoi: 84-4-843-6675
For southern area and Ho Chi Minh City: 84-8-829-5160
(English, Vietnamese)
Refer to the Chapter 2, “Lenovo Limited Warranty,” on page 9for acomplete
explanation of warranty terms. You must retain your proof of purchase to
obtain warranty service.
6Warranty and Support Information

Lenovo product service information for Taiwan
Chapter 1. Information resources 7

8Warranty and Support Information

Chapter 2. Lenovo Limited Warranty
L505-0010-01 04/2008
This Lenovo Limited Warranty applies only to Lenovo branded hardware
products you purchased for your own use and not for resale. This Lenovo
Limited Warranty is available in other languages at www.lenovo.com/
warranty.
What this Warranty Covers
Lenovo warrants that each hardware product that you purchase is free from
defects in materials and workmanship under normal use during the warranty
period. The warranty period for the product starts on the original date of
purchase specified on your sales receipt or invoice unless Lenovo informs you
otherwise in writing. The warranty period and type of warranty service that
apply to your product are designated below under the section titled ″Warranty
Information.″
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT,
SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW
AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON
DURATION MAY NOT APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or an approved service
provider. Each of them is referred to as a″Service Provider.″Alist of Service
Providers and their telephone numbers is available at www.lenovo.com/
support/phone.
Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside aService Provider’s normal
service area. Contact alocal Service Provider for location-specific information.
©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. 9

What Your Service Provider Will Do to Correct Problems
When you contact aService Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail, or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.
Some problems can be resolved with areplacement part that you can install
yourself called a″Customer Replaceable Unit″or ″CRU.″If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through
your application of software updates or the installation of aCRU by you, your
Service Provider will arrange for service under the type of warranty service
designated for the product under the section titled ″Warranty Information.″
If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
equivalent.
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo for arefund of your purchase price.
Replacement of aProduct or Part
When the warranty service involves the replacement of aproduct or part, the
replaced product or part becomes Lenovo’s property and the replacement
product or part becomes your property. Only unaltered Lenovo products and
parts are eligible for replacement. The replacement product or part provided
by Lenovo may not be new, but it will be in good working order and at least
functionally equivalent to the original product or part. The replacement
product or part shall be warranted for the balance of the period remaining on
the original product.
Before your Service Provider replaces aproduct or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
warranty service;
2. ensure that the product or part is free of any legal obligations or
restrictions that prevent its replacement; and
3. obtain authorization from the owner to have your Service Provider service
aproduct or part if you do not own it.
10 Warranty and Support Information

Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and
sufficient, free, and safe access to your facilities to perform service; and
4. ensure that all information about identified or identifiable individuals
(″Personal Data″)is deleted from the product or that, with respect to any
Personal Data that you did not delete, you are in compliance with all
applicable laws.
Use of Personal Information
If you obtain service under this warranty, Lenovo will store, use, and process
information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo will use
this information to perform service under this warranty and to improve our
business relationship with you. We may contact you to inquire about your
satisfaction regarding our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to
entities acting on our behalf. We may also disclose it where required by law.
What this Warranty Does not Cover
This warranty does not cover the following:
vuninterrupted or error-free operation of aproduct;
vloss of, or damage to, your data;
vany software programs, whether provided with the product or installed
subsequently;
vfailure or damage resulting from misuse, accident, modification, unsuitable
physical or operating environment, natural disasters, power surges, or
improper maintenance by you;
vdamage caused by anon-authorized service provider;
vfailure of, or damage caused by, any third party products, including those
that Lenovo may provide or integrate into the Lenovo product at your
request; and
vany technical or other support, such as assistance with ″how-to″questions
and those regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on the
product or its parts.
Chapter 2. Lenovo Limited Warranty 11

Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it is: 1) in
your Service Provider’s possession; or 2) in transit in those cases where the
Service Provider is responsible for the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data
including confidential, proprietary, or personal data contained in aproduct.
You should remove and/or backup all such information from the product prior
to its service or return.
Circumstances may arise where, because of adefault on Lenovo’s part or other
liability, you may be entitled to recover damages from Lenovo. In each such
instance, regardless of the basis of your claim against Lenovo (including
breach, negligence, misrepresentation, or other contract or tort claim), except
and to the extent that liability cannot be waived or limited by applicable laws,
Lenovo shall not be liable for more than the amount of actual direct damages
suffered by you, up to the amount you paid for the product. This limit does
not apply to damages for bodily injury (including death) and damage to real
property or tangible personal property for which Lenovo is liable under law.
This limit also applies to Lenovo’s suppliers, resellers, and your Service
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,
and your Service Provider are collectively responsible.
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE
TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Dispute Resolution
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or
Sri Lanka,disputes arising out of or in connection with this warranty shall be
finally settled by arbitration held in Singapore and this warranty shall be
governed, construed and enforced in accordance with the laws of Singapore,
without regard to conflict of laws. If you acquired the product in India,
disputes arising out of or in connection with this warranty shall be finally
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be
held in accordance with the Arbitration Rules of Singapore International
12 Warranty and Support Information

Arbitration Center (″SIAC Rules″)then in effect. Arbitration in India shall be
held in accordance with the laws of India then in effect. The arbitration award
shall be final and binding on the parties without appeal. Any award shall be in
writing and set forth the findings of fact and the conclusions of law. All
arbitration proceedings, including all documents presented in such
proceedings, shall be conducted in the English language, and the English
language version of this warranty prevails over any other language version in
such proceedings.
Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY HAVE OTHER RIGHTS WHICH VA RY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT
CANNOT BE WAIVED OR LIMITED BY CONTRACT.
European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware
products purchased in EEA countries may be obtained in any EEA country in
which the product has been announced and made available by Lenovo.
Chapter 2. Lenovo Limited Warranty 13

Warranty Information
Product Type
Country or Region
of Purchase Warranty Period
Type of Warranty
Service
4203 United States,
Canada, Latin
America, Argentina,
Mexico, Europe,
Middle East, Africa,
New Zealand,
Australia, India,
Singapore, Malaysia,
Indonesia,
Philippines,
Vietnam, Brunei, Sri
Lanka, Bangladesh,
Thailand, Japan,
Korea, China (Hong
Kong S.A.R.),
Taiwan
Parts and labor -1
year
1and 2
4204 United States,
Canada, Latin
America, Argentina,
Mexico, Europe,
Middle East, Africa,
New Zealand,
Australia, India,
Singapore, Malaysia,
Indonesia,
Philippines,
Vietnam, Brunei, Sri
Lanka, Bangladesh,
Thailand, Japan,
Korea, China (Hong
Kong S.A.R.),
Taiwan
Parts and labor -1
year
1and 2
14 Warranty and Support Information