Lenovo ThinkServer TD100 User manual

ThinkServer Warranty and Support Information

Warranty and Support
Information

Note:
Before using this information and the product it supports, be sure to read the general
information in Chapter 3, “Notices,” on page 25.
First Edition (September 2008)
©Copyright Lenovo 2005, 2008.
Portions ©Copyright International Business Machines Corporation 2005.
All rights reserved.
LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant aGeneral Services Administration ″GSA″contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
Chapter 1. Information resources...............1
www.lenovo.com .....................1
Help and service .....................1
Documentation and diagnostic programs ............1
Before you call.....................2
Calling for service ...................2
Lenovo product service information for Taiwan..........7
Chapter 2. Lenovo Limited Warranty .............9
Warranty Information ...................14
Suplemento de Garantía para México..............22
Chapter 3. Notices ...................25
Trademarks ......................26
©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources
This section contains information about where to go for additional information
about Lenovo products, what to do if you experience aproblem with your
system, and whom to call for service, if it is necessary.
www.lenovo.com
The Lenovo Web site (www.lenovo.com) provides information and services to
help you buy, upgrade, and maintain your server. You can access up-to-date
information for your server on the Lenovo Web site. From the
www.lenovo.com Web site, you can also:
vDownload the latest device drivers and software updates for your server
model
vAccess the online manuals
vAccess the Lenovo Statement of Limited Warranty
vAccess troubleshooting and support information for your server model and
other supported products
vFind the service and support phone number for your country or region
vFind aservice provider located near you
Help and service
This section contains information about obtaining help and service.
Documentation and diagnostic programs
The ThinkServer Documentation DVD that accompanies your server includes the
following publications:
Installation Guide
This publication contains safety information, setup instructions,
hardware and software requirements, option installation instructions,
and configuration instructions.
User Guide
This publication contains safety information, features and
specifications, server control description, optional device instruction,
and server configuration information.
Hardware Maintenance Manual
This publication contains safety information, features and
specifications, software configuration information, parts listing,
component replace and repair procedures, and diagnostics
information.
©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. 1

Safety Information
This multilingual publication contains safety and Regulatory
Emissions notices.
If you experience aproblem with your server, refer to the troubleshooting and
diagnostics information in the Hardware Maintenance Manual that is included on
the ThinkServer Documentation DVD.
If you suspect asoftware problem, see the documentation, including README
files and online help, that comes with the operating system or application
program.
Lenovo maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates. To access
these pages, go to http://www.lenovo.com/support and follow the
instructions.
Before you call
Before you call, take the following steps to try to solve the problem yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system and any optional
devices are turned on.
vUse the troubleshooting information in your system documentation available
on the ThinkServer Documentation DVD that comes with your system.
vGo to the Lenovo support Web site at http://www.lenovo.com/support to
check for updated information, new device drivers, and hints and tips.
vHave the following information available:
–Machine type and model
–Serial numbers of your hardware products
–Description of the problem
–Exact wording of any error messages
–Hardware and software configuration information
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
Problem determination
Trained personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the
problem.
2Warranty and Support Information

Hardware repair
If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.
Engineering Change management
Changes might be required after aproduct has been sold. Lenovo will
make selected Engineering Changes (ECs) available that apply to your
hardware.
These items are not covered by the warranty:
vReplacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to devices drivers
vInstallation and maintenance of network operating systems
vInstallation and maintenance of application programs
The most current list of telephone numbers for support is available on the
Lenovo Support Web site (www.lenovo.com/support).
Country or
Region Telephone Number
Africa Africa: [phone]
South Africa: [phone] and 0800110756
Central Africa: Contact the nearest Lenovo
Business Partner
Argentina 0810-999-4262 (Spanish)
Australia 131-426 (English)
Austria Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 (Spanish)
Brazil 0800 728 4831
(Brazilian Portuguese)
Canada Toronto: 416-383-3344
Outside Toronto: 1-800-565-3344
(English, French)
Chile 800-361-213
Toll Free: 800-442-488
(Spanish)
Chapter 1. Information resources 3

Country or
Region Telephone Number
China 86-10-58851110
800-990-8888
(Mandarin)
China
(Hong Kong
S.A.R.)
ThinkCentre®Commercial PC:
8205-0333
Multimedia Home PC: 800-938-228
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)
ThinkCentre (Technical enquiry hotline): 0800-336
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029 (Spanish)
Croatia 0800-0426
Cyprus [phone]
Czech Republic [phone]
Denmark Up and running support: 4520-8200
Warranty service and support: 7010-5150
(Danish)
Dominican
Republic
1-866-434-2080 (Spanish)
Ecuador 1-800-426911 (Spanish)
El Salvador 800-6264 (Spanish)
Estonia [phone]
[phone]
Finland Up and running support: 09-459-6960
Warranty service and support: [phone]
(Finnish)
France Up and running support: 0238-557-450
Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany Up and running support: 07032-15-49201
Warranty service and support: 01805-25-35-58
(German)
Greece [phone]
Guatemala 1800-624-0051 (Spanish)
Honduras Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary [phone]
4Warranty and Support Information