Lexmark CX310 series User manual

Quick Reference
Learning about the printer
Using the printer control panel
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Use the To
1Display •View printing, copying, e‑mailing, and
scanning options.
•View printer status and error messages.
2Select button •Select menu options.
•Save settings.
3Arrow buttons Scroll through menus or settings on the display.
4Keypad Enter numbers, letters, or symbols.
5Sleep button Enable Sleep mode or Hibernate mode.
6Cancel button Stop all printer activity.
7Start button Start a job, depending on which mode is
selected.
8Back button Return to the previous screen.
9Home button Go to the home screen.
10 Indicator light Check the status of the printer.
Understanding the colors of the indicator
and Sleep button lights
The colors of the indicator and Sleep button lightson the printer control
panel signify a certain printer status or condition.
Indicator light color and its corresponding printer status
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data,
or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light color and its corresponding printer status
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from
Hibernate mode.
Blinking amber for 0.1
second, then goes
completely off for 1.9
seconds in a slow, pulsing
pattern
The printer is in Hibernate mode.
Loading paper and specialty
media
Setting the paper size and type
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Paper
Size/Type >
2Press the up or down arrow button to select the tray or feeder, and
then press .
3Press the up or down arrow button to select the paper size, and
then press .
4Press the up or down arrow button to select the paper type, and
then press to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on
paper sizes that are not preset in the printer menus.
Notes:
•The smallest supported Universal size is 76 x 127 mm (3 x 5
inches) and is loaded only in the multipurpose feeder and
manual feeder.
•The largest supported Universal size is 215.9 x 359.9 mm
(8.5 x 14.17 inches) and is loaded only in the multipurpose
feeder and manual feeder.
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Universal Setup >
2Press the up or down arrow buttons to scroll to Units of
Measure, Portrait Height, or Portrait Width, and
then press .
3Enter the preferred settings using the keypad, and then press
.
4Press .
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Loading the 250‑sheet tray
The printer has a 250-sheet tray (Tray 1) with an integrated manual
feeder. The 250-sheet tray and the 650-sheet duo tray support the
same paper sizes and types and are loaded in the same way.
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each tray separately. Keep all other
trays closed until needed.
1Pull out the tray completely.
Note: Do not remove trays while a job is printing or while Busy
appears on the display. Doing so may cause a jam.
2If the paper is longer than letter‑size paper, then squeeze and then
slide the length guide at the back of the tray to extend it.
3Squeeze, and then slide the length guide tab to the correct position
for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of the tray to
help position the guide.
4Squeeze, and then slide the width guide tab to the correct position
for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of the tray to
help position the guides.
5Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges on a level
surface.
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6Load the paper stack with the recommended printable side faceup.
7Place the paper guides securely against the edges of the paper.
8Insert the tray.
9From the printer control panel, set the paper size and paper type
in the Paper menu to match the paper loaded in the tray.
Note: Mixing paper sizes or paper types in a tray may cause
jams.
Loading the manual feeder
The standard 250‑sheet tray has an integrated manual feeder that can
be used to print on different types of paper one sheet at a time.
1Load a sheet of paper into the manual feeder:
•Printable side facedown for one-sided printing
•Printable side faceup for two‑sided (duplex) printing
Note: There are different ways for loading letterhead depending
on the mode of printing.
One‑sided printing using a
letterhead
Two‑sided printing using a
letterhead
•Load envelope with the flap side up and against the right side
of the paper guide.
2Feed paper into the manual feeder only to the point where its
leading edge can contact the paper guides.
Note: To achieve the best possible print quality, use only
high‑quality media designed for laser printers.
3Adjust the paper guides to the width of the paper loaded.
Warning—Potential Damage: Do not force the paper into the
feeder. Forcing the paper may cause jams.
Loading the 650‑sheet duo tray
The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an
integrated 100‑sheet multipurpose feeder. The tray is loaded in the
same way as the 250‑sheet tray and supports the same paper types
and sizes. The only differences are the look of the guide tabs and the
location of the paper size indicators.
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each tray separately. Keep all other
trays closed until needed.
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1Length guide tab
2Paper size indicator
3Width guide tab
Loading the multipurpose feeder
1Push the multipurpose feeder latch to the left.
2Open the multipurpose feeder.
3Pull the multipurpose feeder extender.
Note: Guide the extender gently so that the multipurpose feeder
is fully extended and open.
4Prepare the paper for loading.
•Flex the sheets of paper back and forth to loosen them, and
then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
•Hold transparencies by the edges, and then fan them.
Straighten the edges on a level surface.
Note: Avoid touching the printable side of transparencies.
Be careful not to scratch them.
•Flex a stack of envelopes back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Warning—Potential Damage: Never use envelopes with
stamps, clasps, snaps, windows, coated linings, or self‑stick
adhesives. These envelopes may severely damage the
printer.
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5Locate the maximum paper fill indicator and tab.
Note: Make sure the paper or specialty media is below the
maximum paper fill indicator located on the paper guides.
1Width guide tab
2Maximum paper fill indicator
3Width guide
4Feeder extender
5Paper size indicator
6Load the paper, and then adjust the width guide to lightly touch
the edge of the paper stack.
•Load paper, card stock, and transparencies with the
recommended printable side facedown and the top edge
entering the printer first.
•Load envelopes with the flap side up and against the right side
of the paper guide.
Notes:
•Do not load or close the multipurpose feeder while a job is
printing.
•Load only one size and type of paper at a time.
•Paper should lie flat in the multipurpose feeder. Make sure
the paper fits loosely in the multipurpose feeder and is not
bent or wrinkled.
7From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Linking and unlinking trays
When the paper size and paper type for any trays are the same, the
printer will link those trays. When one linked tray becomes empty,
paper will feed from the next linked tray. We recommend giving all
unique paper, such as letterhead and different colored plain papers, a
different custom type name so that the trays they are in will not
automatically link.
Linking and unlinking trays
Note: This feature applies only in network printers.
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu.
3Change the tray settings to specify the paper size and type for the
tray.
•To link trays, make sure the paper size and type for the tray
match with that of the other tray.
•To unlink trays, make sure the paper size or type for the tray
does not match with that of the other tray.
4Click Submit.
Warning—Potential Damage: Paper loaded in the tray should match
the paper type name assigned in the printer. The temperature of the
fuser varies according to the specified paper type. Printing issues
may occur if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu > Custom Names.
3Select a custom name, and then type a new custom paper type
name.
4Click Submit.
5Click Custom Types, and then verify if the new custom paper type
name has replaced the custom name.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2Select a custom name, and then type a new custom paper type
name.
3Press .
4Press Custom Types, and then verify if the new custom paper type
name has replaced the custom name.
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Assigning a custom paper type name
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu > Custom Names.
3Type a name for the paper type, and then click Submit.
4Select a custom type, and then verify that the correct paper type
is associated with the custom name.
Note: Plain Paper is the factory default paper type for all
user‑defined custom names.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2Type a name for the paper type, and then press .
Assigning a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined
custom names.
4Click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Types
2Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined
custom names.
3Press .
Printing
Printing a document
Printing a document
1From the Paper menu on the printer control panel, set the paper
type and size to match the paper loaded.
2Send the print job:
For Windows users
aWith a document open, click File > Print.
bClick Properties, Preferences, Options, or Setup.
cAdjust the settings, if necessary.
dClick OK > Print.
For Macintosh users
aCustomize the settings in the Page Setup dialog:
1With a document open, choose File > Page Setup.
2Choose a paper size or create a custom size to match the
paper loaded.
3Click OK.
bCustomize the settings in the Print dialog:
1With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more
options.
2From the Print dialog and pop‑up menus, adjust the settings
if necessary.
Note: To print on a specific paper type, adjust the
paper type setting to match the paper loaded, or select
the appropriate tray or feeder.
3Click Print.
Printing in black and white
From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality
Menu > > Print Mode > > Black Only >
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the IP address of the printer
in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Print Settings > Quality Menu > Toner Darkness.
3Adjust the toner darkness, and then click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality Menu >
> Toner Darkness
2Adjust the toner darkness, and then press .
Using Max Speed and Max Yield
Max Speed and Max Yield let you choose between a faster print speed
and a higher toner yield. Max Yield is the factory default setting.
•Max Speed—This lets you print in either black or color depending
on the setting in the printer driver. The printer prints in colorunless
Black Only is selected in the printer driver.
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•Max Yield—This lets you switch from black to color based on the
color content found on each page.
Note: Frequent color mode switching can result to slower
printing if the content of the pages is mixed.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Print Settings > Setup Menu.
3From the Printer Usage list, select Max Speed or Max Yield.
4Click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > >
Setup Menu > > Printer Usage >
2Select Max Speed or Max Yield, and then press .
Canceling a print job
Canceling a print job from the printer control
panel
From the printer control panel, press . When a list of print jobs
appears, select the job to cancel, and then press .
Canceling a print job from the computer
For Windows users
1Open the printers folder.
aClick , or click Start and then click Run.
bIn the Start Search or Run dialog, type control printers.
cPress Enter, or click OK.
2Double‑click the printer icon.
3Select the print job you want to cancel.
4Click Delete.
For Macintosh users
1From the Apple Menu, navigate to either of the following:
•System Preferences > Print & Scan > select a printer > Open
Print Queue
•System Preferences > Print & Fax > select a printer > Open Print
Queue
2From the printer window, select the print job you want to cancel,
and then click Delete.
Copying
Making copies
Making a quick copy
1Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
•Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
•The ADF indicator light comes on when the paper is loaded
properly.
2If you are loading a document into the ADF tray, then adjust the
paper guides.
Note: To avoid a cropped image, make sure the size of the
original document and the size of the copy paper are the same.
3From the printer control panel, press .
Copying using the ADF
1Load an original document faceup, short edge first into the ADF
tray.
Notes:
•Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
•The ADF indicator light comes on when the paper is loaded
properly.
2Adjust the paper guides.
3From the printer control panel, use the keypad to enter the number
of copies, and then press .
Copying using the scanner glass
1Place an original document facedown on the scanner glass in the
upper left corner.
2From the printer control panel, use the keypad to enter the number
of copies, and then press .
Note: If you want to scan another document, then place the
next document on the scanner glass, press the left or right arrow
button to scroll to Scan the Next Page, and then press
.
3Press the left or right arrow button to scroll to Finish the
Job, and then press .
Copying photos
1Place a photo facedown on the scanner glass in the upper left
corner.
2From the printer control panel, navigate to:
> Copy > > Content Type > Photo
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3From the Content Source menu, choose a setting that best
describes the original photo your are copying, and then press
.
Note: If you want to copy another photo, then place it on the
scanner glass, press the left or right arrow button to scroll to
Scan the Next Page, and then press .
4Press the left or right arrow button to scroll to Finish the
Job, and then press .
Canceling a copy job from the printer
control panel
From the printer control panel, press .
E-mailing
Setting up the printer to e-mail
Setting up the e-mail function
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > E-mail/FTP Settings > E-mail Settings.
3Enter the appropriate information, and then click Submit.
Configuring e‑mail settings
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > E-mail/FTP Settings > E-mail Settings.
3Enter the appropriate information, and then click Submit.
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded
Web Server
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Manage Shortcuts > E-mail Shortcut Setup.
3Type a name for the shortcut, and then enter the e-mail address.
Note: If you are entering multiple addresses, then separate each
address with a comma (,).
4Adjust the scan settings, if necessary.
5Enter a shortcut number, and then click Add.
If you enter a number that is already in use, then you are prompted
to select another number.
Canceling an e-mail
From the printer control panel, press .
Scanning
Scanning to an FTP address
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
1Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
•Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
•The ADF indicator light comes on when the paper is loaded
properly.
2If you are loading a document into the ADF tray, then adjust the
paper guides.
3From the printer control panel, press #, and then enter the FTP
shortcut number.
4Press .
Scanning to an FTP address using the printer control
panel
1Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
•Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
•The ADF indicator light comes on when the paper is properly
loaded.
2If you are loading a document into the ADF tray, then adjust the
paper guides.
3From the printer control panel, press the up or down arrow button
to scroll to Shortcuts, and then press .
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4Press FTP Shortcuts > > select the name of the recipient >
or .
Note: Shortcuts can be created only from the Embedded Web
Server.
Scanning to a computer
Scanning to a computer
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Scan Profile > Create Scan Profile.
3Select your scan settings, and then click Next.
4Select a location on your computer where you want to save the
scanned output file.
5Type a scan name.
The scan name is the name that appears in the Scan Profile list on
the display.
6Click Submit.
7Review the instructions on the Scan Profile screen.
A shortcut number is automatically assigned when you click
Submit. You can use this shortcut number when you are ready to
scan your documents.
aLoad an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
•Do not load postcards, photos, small items,
transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items
on the scanner glass.
•The ADF indicator light turns on when the paper is
loaded properly.
bIf you are loading a document into the ADF tray, then adjust the
paper guides.
cFrom the printer control panel, press #, and then type the
shortcut number using the keypad, or press the up or down
arrow button to scroll to Held Jobs, and then press the up or
down arrow button to scroll to Profiles.
After entering the shortcut number, the scanner scans and
sends the document to the directory or program you specified.
If you selected Profiles on the printer control panel, then locate
your shortcut on the list.
8View the file from the computer.
The output file is saved in the location or launched in the program
you specified.
Clearing jams
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before
printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below
the maximum paper fill indicator.
•Do not slide the paper into the tray. Load paper as shown in the
illustration.
•Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing tightly against the paper
or envelopes.
•Push the tray firmly into the printer after loading paper.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex, fan, and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
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•Make sure the paper size and type are set correctly on the computer
or printer control panel.
•Store paper according to manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Note: When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, Auto does not guarantee that the page will
print.
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3
4
5
6
7
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Jam location Message on the
display
What to do
1Automatic
document
feeder (ADF)
[x]‑page jam, open
automatic feeder top
cover [28y.xx]
Remove all paper
from the ADF tray,
and then remove the
jammed paper.
2Standard bin [x]‑page jam, clear
standard bin [203.xx]
Remove the jammed
paper.
3Fuser [x]‑page jam, open
front door to clear
fuser [202.xx]
Open the front door,
then pull the tab and
hold the fuser cover
down, and then
remove the jammed
paper.
Jam location Message on the
display
What to do
4Front door [x]‑page jam, open
front door [20y.xx]
Open the front door,
and then remove the
jammed paper.
5Duplex area [x]‑page jam, open
front door to clear
duplex [23y.xx]
Open the front door,
and then remove the
jammed paper.
6Tray [x] [x]‑page jam, open
tray [x] [24y.xx]
Pull out the indicated
tray, and then
remove the jammed
paper.
7Multipurpose
feeder
[x]‑page jam, clear
multipurpose
feeder [250.xx]
Push the paper
release lever to lift
the paper rollers, and
then remove the
jammed paper.
8Manual feeder [x]‑page jam, clear
manual
feeder [251.xx]
Remove the jammed
paper.
[x]‑page jam, clear standard bin [203.xx]
1Open the top door.
2Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
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3Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
aIf there is a jammed paper under the fuser, then firmly grasp
the paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
bPull the green lever to open the fuser cover.
cIf there is a jammed paper in the fuser, then hold down the
fuser cover, and then remove the paper.
Note: Make sure all paper fragments are removed.
4Slide and hold the release latch on the right side of the printer, and
then slowly close the top door.
1
2
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5Close the front door.
6From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
[x]-page jam, open front door to clear
fuser [202.xx]
1Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2Open the top door. 3Pull the green lever to open the fuser cover.
4Hold down the fuser cover, and then remove the jammed paper.
Note: Make sure all paper fragments are removed.
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5Slide and hold the release latch on the right side of the printer, and
then slowly close the top door.
1
2
6Close the front door.
7From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
[x]-page jam, open front door [20y.xx]
1Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
2Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3Close the front door.
4From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
[x]‑page jam, open front door to clear
duplex [23y.xx]
1Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
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2Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3Close the front door.
4From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
[x]‑page jam, open tray [x] [24y.xx]
1Pull out the tray completely.
Note: The message on the printer display indicates the tray
where the jammed paper is located.
2Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3Insert the tray.
4From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
[x]‑page jam, clear manual feeder [251.xx]
1Pull out the standard 250-sheet tray (Tray 1) and manual feeder.
2Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3Insert the tray.
4From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > Clear the jam, press OK, and then press to confirm.
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[x]‑page jam, clear multipurpose
feeder [250.xx]
1Push the paper release lever in the multipurpose feeder to access
the jammed paper, and then gently pull out the paper.
Note: Make sure all paper fragments are removed.
2Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges on a level
surface.
3Reload paper into the multipurpose feeder. 4Slide the paper guide until it rests lightly against the edge of the
paper stack.
1
2
5From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > > Clear the jam, press OK > .
[x]‑page jam, open automatic feeder top
cover. [28y.xx]
1Remove all original documents from the ADF tray.
Note: The message is cleared when the pages are removed from
the ADF tray.
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2Open the ADF cover.
3Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
4Close the ADF cover.
5Straighten the edges of the original documents, then load the
documents into the ADF, and then adjust the paper guide.
6From the printer control panel, touch to clear the message
and continue printing. For non‑touch‑screen printer models, select
Next > > Clear the jam, press OK > .
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