Action Yes No
Step 2
From the printer control panel, set the paper type, texture, and weight in the
Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper type,
texture, and weight to
match the paper loaded
in the tray.
Step 3
aDepending on your operating system, specify the paper type, texture, and
weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer control
panel, change the
texture settings in the
Paper Texture menu to
match the paper you are
printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is solved.
Step 6
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct
light for more than 10 minutes. Extended exposure to light may cause
print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact customer
support.
The problem is solved.
Print quality Guide
Page 9 of 19
