Lexmark MS71x User manual

Lexmark
MS71x/MS81x and
MX71x/MX81x
Mono Product Study Guide

THIS PAGE INTENTIONALLY LEFT BLANK

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
Edition: November 2012
Revision: 1.3
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department 352X/008-4, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [e-mail]. Lexmark may use or
distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and
verification of operation in conjunction with other products, programs, or services, except those expressly designated
by the manufacturer, are the user’s responsibility.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2012 Lexmark International, Inc. All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
THIS PAGE INTENTIONALLY LEFT BLANK

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
Table of Contents
LASER PRINTER NAMING CONVENTION.................................................................10
PRODUCT LINEUP ......................................................................................................11
LEXMARK MS71X/MS81X.......................................................................................................................11
LEXMARK MX71X/MX81X.......................................................................................................................11
TLI, TYPE AND SERIAL NUMBER LOCATION ..........................................................12
TECHNICAL INFORMATION .......................................................................................13
PRINTER SPECIFICATIONS:MS71X/MS81X.............................................................................................13
DUTY CYCLE:MS71X/MS81X.................................................................................................................14
PRINT SPEED:MS71X/MS81X................................................................................................................14
TIME TO FIRST PRINT (TTFP): MS71X/MS81X........................................................................................14
MEDIA OPTIONS:MS71X/MS81X............................................................................................................15
Input Options: MS71x.....................................................................................................................16
Output Options: MS71x..................................................................................................................17
Furniture Options: MS71x..............................................................................................................18
Media Size Support: MS71x ..........................................................................................................19
Input Options: MS81x.....................................................................................................................20
Output Options: MS81x..................................................................................................................21
Furniture Options: MS81x..............................................................................................................22
Media Size Support: MS81x ..........................................................................................................23
TECHNICAL INFORMATION .......................................................................................24
SPECIFICATIONS:MX71X/MX81X...........................................................................................................24
DUTY CYCLE:MX71X/MX81X.................................................................................................................25
PRINT SPEED:MX71X/MX81X................................................................................................................25
TIME TO FIRST PRINT (TTFP): MX71X/MX81X........................................................................................25
SCANNER AND FAX SPECIFICATIONS:MX71X/MX81X..............................................................................26
ADF SCAN SPEED:MX71X/MX81X........................................................................................................26
TIME TO FIRST COPY (TTFC): MX71X/MX81X........................................................................................27
MEDIA OPTIONS:MX71X/MX81X............................................................................................................28
Input Options: MX71x.....................................................................................................................29
Output Options: MX71x..................................................................................................................30
Furniture Options: MX71x..............................................................................................................30

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
Media Size Support: MX71x ..........................................................................................................31
Input Options: MX81x.....................................................................................................................32
Output Options: MX81x..................................................................................................................33
Furniture Options: MX81x..............................................................................................................33
Media Size Support: MX81x ..........................................................................................................34
THEORY OF OPERATION...........................................................................................35
ELECTROPHOTOGRAPHIC (EP) PROCESS ................................................................................................35
EP Process Components Cross-Sectional ....................................................................................36
PAPER TRANSPORT SYSTEM ENHANCEMENTS AND CHANGES ..................................................................37
Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x ........................................37
Paper Transport System Key Components: Sensors....................................................................39
Paper Transport System Key Components: Paper Transport.......................................................40
Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x...........................................................41
Paper Jam Locations: MS71x/MS81x............................................................................................42
Paper Jam Locations: MX71x........................................................................................................43
Paper Jam Locations: MX81x........................................................................................................44
SCANNER SYSTEM:MX71X/MX81X........................................................................................................46
Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x.......................................................46
ADF Key Components: Sensors....................................................................................................48
ADF Key Components: Paper Feed and Transport.......................................................................50
ADF Paper Path: MX71x/MX81x ...................................................................................................51
Flatbed Key Components: MX71x/MX81x.....................................................................................52
CONTROL PANEL AND MENUS.................................................................................54
MS71X,MS810N/DN,MS811N/DN,MS812DN CONTROL PANEL.............................................................54
Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn ...........................................54
MS810DE CONTROL PANEL....................................................................................................................56
Buttons and Functions: MS810de Control Panel...........................................................................56
MS812DE CONTROL PANEL....................................................................................................................57
Buttons and Functions: MS812de Control Panel...........................................................................57
Administrative Menu: MS71x/MS81x.............................................................................................58
MX710 CONTROL PANEL........................................................................................................................59
Buttons and Functions: MX710......................................................................................................59
Home Screen: MX710....................................................................................................................60
Home Screen Buttons: MX710 ......................................................................................................60
Administrative Menu: MX710.........................................................................................................61

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
MX711/MX81X CONTROL PANEL ...........................................................................................................62
Buttons and Functions: MX711/MX81x..........................................................................................62
Home Screen: MX711/MX81x .......................................................................................................63
Home Screen Buttons: MX711/MX81x ..........................................................................................63
Administrative Menu: MX711/MX81x.............................................................................................65
SERVICE MENUS:MS71X/MS81X AND MX71X/MX81X...........................................................................66
SUPPLIES ....................................................................................................................69
SUPPLY CHANGES AND KEY UPDATES ....................................................................................................69
SUPPLY LIFE MESSAGING INFORMATION..................................................................................................70
Toner Cartridge Life Messaging.....................................................................................................70
Imaging Unit Life Messaging..........................................................................................................71
Fuser Maintenance Kit Life Messaging..........................................................................................72
How to Change Supply Life Messaging Settings...........................................................................73
Adjustable Supplies Alert Options..................................................................................................73
DETECTION OF NON-GENUINE SUPPLIES .................................................................................................74
TONER CARTRIDGES...............................................................................................................................75
MS71x and MS81x.........................................................................................................................75
MX71x and MX81x.........................................................................................................................75
Imaging Units: MX71x and MX81x.................................................................................................75
MAINTENANCE ITEMS..............................................................................................................................76
Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x...................................76
Fuser Maintenance Kit...................................................................................................................76
Roller Kit.........................................................................................................................................76
FUSER INFORMATION ..............................................................................................................................77
Fuser Technology ..........................................................................................................................77
Fuser Types ...................................................................................................................................78
How to Determine the Correct Fuser Part Number........................................................................80
How to Check the Fuser Type .......................................................................................................80
Checking the Fuser Type from the Front of the Printer...........................................................80
Checking the Fuser Type from the Rear of The Printer ..........................................................81
Checking the Fuser Type through the Menu Settings Page ...................................................82
Checking the Fuser Type through the Embedded Web Server (EWS)...................................83
HARDWARE SHIP AND STORE .................................................................................84
CARTRIDGE SHUTTER/PLUNGER..............................................................................................................84
BELT FUSER (MS810, MX710, MX810 SERIES)......................................................................................84
HOT ROLL FUSER (MS710 SERIES) ........................................................................................................84

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
FIRMWARE AND FUNCTIONALITY CHANGES.........................................................85
ERROR CODE FORMATTING.....................................................................................................................85
Decoding Paper Jam Sub-error Codes <.xx>................................................................................85
AUTO REBOOT –ERROR RECOVERY .......................................................................................................86
Sample Generic Control Panel Messages after Auto Reboot........................................................87
SAFE MODE............................................................................................................................................88
When Should Safe Mode be Enabled?..........................................................................................88
Configuration and Management.....................................................................................................89
Safe Mode Messaging ...................................................................................................................89
Safe Mode Print Behavior..............................................................................................................90
RESTORE POINT .....................................................................................................................................90
OTHER FUNCTION HIGHLIGHTS................................................................................................................91
EVENT LOG SUMMARY............................................................................................................................93
COMPLEX PARTS AND PROCEDURES ....................................................................94
CONTROL PANEL ..............................................................................................................................95
CONTROLLER BOARD ...................................................................................................................95
LASER PRINTHEAD ..................................................................................................................98
MEDIA ALIGNER ROLLER .........................................................................................................98
ZERO INSERTION FORCE (ZIF) CONNECTORS .....................................................................................99
Horizontal Top Contact Connector.................................................................................................99
How to Remove a Cable from the Horizontal Top Contact Connector....................................99
Horizontal Bottom Contact Connector .........................................................................................101
Vertical Mount Contact Connector...............................................................................................103
How to Insert a Cable into the Vertical Mount Contact Connector........................................103
Horizontal Sliding Contact Connector..........................................................................................104
LOW INSERTION FORCE (LIF) CONNECTOR ......................................................................................106
How to Insert a Cable into the LIF Connector .......................................................................106
MIRRORED NVRAM COMPONENTS .......................................................................................................107
Controller Board ................................................................................................................107
Control Panel .........................................................................................................................107
ADF SKEW ADJUSTMENT ..........................................................................................................107
PACKAGE CONTENTS..............................................................................................108
MS71X/MS81X....................................................................................................................................108
MX71X/MX81X....................................................................................................................................108

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
10
Laser Printer Naming Convention
Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit
identifier. The chart below outlines what each of these codes mean.
M
S
8
1
2
dn
“M” for monochrome and “C” for color laser
“S”for single-function and “X”for multifunction
Class: higher the number, greater level of performance and duty cycle
Gen: changes with each generation of product introduced in that class
Model: identifies the specific model within a class and generation
Suffix Convention
n
Network
d
Duplex
e
eTask
h
Hard Drive
x
High Capacity Input Tray
f
Finisher
m
Mailbox
t
Tray
p
Hole Punch

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
11
Product Lineup
The table below provides each model of the series.
Lexmark MS71x/MS81x
Model Name
Machine Type –
Model Number
Network
Duplex
Control Panel
Solutions
Enabled
MS710dn1
4063-832
Yes
Yes
2.4” Color LCD
No
MS711dn1
4063-835
Yes
Yes
No
MS810n
4063-210
Yes
No
No
MS810dn/dtn
4063-230
Yes
Yes
No
MS810de
4063-23E
Yes
Yes
4.3” Color Touch
Yes
MS811n
4063-410
Yes
No
2.4” Color LCD
No
MS811dn/dtn
4063-430
Yes
Yes
No
MS812dn/dtn
4063-630
Yes
Yes
No
MS812de
4063-63E
Yes
Yes
7.0” Color Touch
Yes
¹ This model is available by special order only or SPR.
Lexmark MX71x/MX81x
Model Name
Machine Type –
Model Number
Network
Duplex
Control Panel
Solutions
Enabled
MX710de 31
7463-032
Yes
Yes
7.0” Color Touch
Yes
MX710de 41
7463-036
Yes
Yes
Yes
MX710dhe 41
7463-037
Yes
Yes
Yes
MX711de 31
7463-232
Yes
Yes
10.2” Color Touch
Yes
MX711de 41
7463-236
Yes
Yes
Yes
MX711dhe 41
7463-237
Yes
Yes
Yes
MX810de
7463-436
Yes
Yes
Yes
MX811de
7463-636
Yes
Yes
Yes
MX812de
7463-836
Yes
Yes
Yes
¹ The number beside the model name indicates that the printer (4) has or (3) doesn’t have a Modem.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
12
TLI, Type and Serial Number Location
MS71x/MS81x
MX71x/MX81x

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
13
Technical Information
Printer Specifications: MS71x/MS81x
MS710
MS711
MS810
MS811
MS812
Performance
Fuser Technology
Hot Roll Fuser
Belt Fuser
Print Engine
High-end, A4, Mono, Hot
Roll Fuser, 2-pc supply
(Toner Cartridge & IU)
High-end, A4, Mono, Instant on Belt Fuser,
2-pc supply (Toner Cartridge & IU)
Processor
800 MHz, Dual core
Memory
Standard Memory
512 MB DDR3
Max Memory
2.56 GB DDR3
Memory Options
1 GB and 2 GB SO-DIMMs available
204 pin, DDR3x32, SO-DIMM format
Optional Flash Memory
256MB
Hard Drive
Optional 160GB+
Connectivity
Standard
10BASE-T / 100BASE-TX / 1000BASE-T
USB Host - Front
Front USB-A 2.0 Host (low, full, high)
USB Host - Rear
Rear USB-A Host (low, full, high) - Only for models with e-Task
Option Slots
ISP Slots
2-slots: 1-ISP, 1-hard drive
Paper Handling
Paper Input (Standard)
250-Sheet
Tray + 100
MPF
550-Sheet
Tray + 100
MPF
550-Sheet Tray + 100-Sheet MPF
Paper Output (Standard)
550-Sheet Bin
Duplex
Internal, except for the MS810n & MS811n printer models
Other
Paper Feed Orientation
Short Edge-A4/Letter, Long Edge Fed A5
Security Jumper
Yes

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
14
Duty Cycle: MS71x/MS81x
Printer Model
Recommended Monthly
Page Volume1
Max Monthly Duty Cycle2
MS710
4,000 Pages
250,000 Pages
MS711
6,000 Pages
275,000 Pages
MS810
3,000 - 20,000 Pages
250,000 Pages
MS811
5,000 - 30,000 Pages
275,000 Pages
MS812
5,000 - 50,000 Pages
300,000 Pages
¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s
product offerings based on the average number of pages customers plan to print on the device each
month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.
² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in
a month using a multi-shift operation. This metric provides a comparison of robustness in relation to
other Lexmark printers and MFPs.
Print Speed: MS71x/MS81x
Media Size
Printer Models
MS710
MS711
MS810
MS811
MS812
Letter, Tray 1 (PPM)
50
55
55
63
70
A4, Tray 1 (PPM)
48
52
52
60
66
Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM),
based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced
to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated
speeds above.
Time to First Print (TTFP): MS71x/MS81x
Printer Mode
Printer Models
MS710
MS711
MS810
MS811
MS812
Time from Ready Mode (sec)
8.0
8.0
4.8
4.4
4.0
Time from Sleep Mode (sec)
30 - 32
30 - 32
11.0
10.6
10.6
Duplex Time from Ready
Mode (sec)
TBD
TBD
10.3
9.4
8.7
Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing
edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage
text page.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
15
Media Options: MS71x/MS81x
Terminology Change: What used to be Drawers are now called Trays. What used to be
Trays are now Tray Inserts.
Tray Inserts are now offered as an option so that customers with space and/or budget
constraints can afford getting an additional paper tray (insert) to hold alternate media.
The MS71x and MS81x Paper Handling and Furniture Options are not downwards
compatible.
All media and furniture options for other current and legacy printers (T65x, T64x, etc.) are not
compatible with the MS710 and MS810 Series.
Most media sizes can be fed via the standard and optional input trays, so the following input
options are no longer offered: Envelope Feeder, Special Media Trays (SPMTs) and
Universally Adjustable Trays (UATs). For challenging media, a special separator roller may
be available by special request only.
The Duplex Unit is no longer offered as an external option.
The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available
at www.lexmark.com/multifunctionprinters.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
16
Input Options: MS71x
Input Options: MS71x
250-Sheet & 550-Sheet Tray Insert
250-Sheet & 550-Sheet Tray
250-Sheet & 550-Sheet Lockable Tray
*Includes a built-in lock to protect costly or
sensitive media.
2100-Sheet Tray
*Requires a Caster Base.
Key Updates:
A5 LEF from all input options
A6 support for 250-Sheet & 550-Sheet Tray
Zone sensing

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
17
Output Options: MS71x
Output Options: MS71x
Output Expander
*Holds approximately 500 sheets.
High Capacity Output Expander
*Holds approximately 1500 sheets.
4-Bin Mailbox
*Holds approximately 100 sheets per bin.
Staple Finisher
*Can staple a maximum of 50 sheets per set and
supports up to 500 sheets of unstapled paper.
Staple, Hole Punch Finisher

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
18
Furniture Options: MS71x
Furniture Options: MS71x
Caster Base
Spacer
*Adds 4.3” to the height of the printer
Swivel Cabinet
*For elevation and additional storage (holds up to
6 reams of Letter, Legal or A4 sized paper or one
toner cartridge carton plus up to 3 reams of
paper).

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
19
Media Size Support: MS71x
Media Size1
550-Sheet Tray,
Integrated4
250-Sheet Tray
550-Sheet Tray
Multipurpose Feeder
2100-Sheet Tray
Duplex
Standard Output Bin
Output Expander
4-Bin Mailbox
High Capacity
Output Expander
Staple Finisher –output
bin/jogger
Staple Finisher –stapler
Staple, Hole
Punch Finisher
Stack/ jogger
Stapler
punch
A4 210 x 297mm (8.27 x 11.7 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Letter 215.9 x 279.4mm (8.5 x 11 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Legal 215.9 x 355.6mm (8.5 x 14 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
A53long edge fed 210 x 148mm (8.27 x 5.83 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
A53short edge fed 148 x 210mm (5.83 x 8.27 in.)
*
*
*
*
*
*
*
*
*
*
*
A6 105 x 148mm (4.13 x 5.83 in.)
*
*
*
*
*
*
*
*
*
JIS B5 182 x 257mm (7.17 x 10.1 in.)
*
*
*
*
*
*
*
*
*
*
*
Executive 184.2 x 266.7mm (7.25 x 10.5 in.)
*
*
*
*
*
*
*
*
*
*
*
Oficio 216 x 340mm (8.5 x 13.39 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Folio 216 x 330mm (8.5 x 13 in.)
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Statement 139.7 x 215.9mm (5.5 x 8.5 in.)
*
*
*
*
*
*
*
*
*
*
*
Universal
105 x 148mm to 215.9 x 355.6mm
(4.13 x 5.83in to 8.5 x 14in)
*
*
*
*
*
*
*
*
*
70 x 127mm to 215.9 x 355.6mm
(2.8 x 5in to 8.5 x 14in)
*
*
*
*
7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)
NOT COMPATIBLE
9 Envelope 98.4x225.4mm (3.875x8.9 in.)
10 Envelope 104.8x241.3mm (4.12x9.5 in.)
DL Envelope 110x220mm (4.33x8.66 in.)
C5 Envelope 162x229mm (6.38x9.0 in.)
B5 Envelope 176x250mm (6.93x9.84 in.)
Other Envelope2
98.4 x 162mm to 176 x 250mm
(3.87 x 6.38in to 6.93 x 9.84in)
Note: This series of printers does not support Envelopes.
1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the
rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the
Configuration Menu if your paper size does not appear.
2 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3
For Training Purposes Only 11/19/2012
20
Input Options: MS81x
Input Options: MS81x
250-Sheet & 550-Sheet Tray Insert
250-Sheet & 550-Sheet Tray
250-Sheet & 550-Sheet Lockable Tray
*Includes a built-in lock to protect costly or
sensitive media.
2100-Sheet Tray
*Requires a Caster Base.
Key Updates:
A5 LEF from all input options
A6 support for 250-Sheet & 550-Sheet Tray
Zone sensing