Lexmark MS911 User manual

Quick Reference
Learning about the printer
Using the control panel
Use the To
1Display •Show the status of the printer.
•Set up and operate the printer.
2Home button Go to the home screen.
3Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from
Sleep mode:
•Touching the control panel home screen
The following actions wake the printer from
Hibernate mode:
•Pressing the Sleep button until the printer
wakes
•Performing a power‑on reset using the
main power switch
Use the To
4Keypad Enter numbers, letters, or symbols on the
printer.
5Stop or Cancel
button
Stop all printer activity.
6Indicator light Check the status of the printer.
Understanding the colors of the Sleep
button and indicator lights
The colors of the Sleep button and indicator lights on the printer control
panel signify a certain printer status or condition.
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data,
or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from
Hibernate mode.
Blinking amber for 0.1
second, then goes
completely off for 1.9
seconds in a slow, pulsing
pattern
The printer is in Hibernate mode.
Loading paper and specialty
media
Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type >select a tray > select the paper
size or type >
Configuring Universal paper settings
The Universal paper size setting is a user‑defined setting that lets you
print on paper sizes that are not preset in the printer menus.
1From the home screen, navigate to:
> Paper Menu > Universal Setup
2Select a unit of measure, and then set the portrait width and height.
3Apply the changes.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each tray separately. Keep all other
trays closed until needed.
1Pull out the tray.
Note: Do not remove trays while a job prints or while Busy
appears on the printer display. Doing so may cause a jam.
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2Squeeze and slide the paper guides to the correct position for the
size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position
the guides.
3Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges on a level
surface.
4Load the paper stack with the printable side faceup.
Notes:
•Load printable side facedown for duplex printing.
•Load pre-punched paper with the holes toward the front or
the left side of the tray.
•Load letterhead with the header on the left side of the tray.
•Make sure that the paper is below the maximum fill line on
the edge of the paper tray. Overfilling may cause paper jams.
5Insert the tray.
6From the control panel, set the paper size and paper type in the
Paper menu to match the paper loaded in the tray.
Loading the multipurpose feeder
1Open the multipurpose feeder.
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2Adjust the guide to match the size of the paper you are loading.
3Flex the sheets of paper back and forth to loosen them, and then
fan them. Do not fold or crease the paper. Straighten the edges on
a level surface.
4Load the paper.
•Load only one size and type of paper.
Loading letterhead
Without an optional finisher With an optional finisher
One‑sided printing
Note: For long-edge
orientation, load letterhead
facedown with the header on
the left side of the feeder.
One‑sided printing
Note: For long-edge
orientation, load letterhead
facedown with the header on
the right side of the feeder.
Two‑sided printing
Note: For long-edge
orientation, load letterhead
faceup with the header on the
right side of the feeder.
Two‑sided printing
Note: For long-edge
orientation, load letterhead
faceup with the header on the
left side of the feeder.
Loading prepunched paper
One‑sided printing Two‑sided printing
•Load envelopes with the flap side down.
Warning—Potential Damage: Never use envelopes with
stamps, clasps, snaps, windows, coated linings, or self‑stick
adhesives. These envelopes may severely damage the
printer.
•Make sure that the paper is below the maximum fill line.
Overfilling may cause paper jams.
5From the control panel, set the paper size and paper type in the
Paper menu to match the paper loaded in the feeder.
Linking and unlinking trays
Linking and unlinking trays
1Open a Web browser, and then type the printer IP address in the
address field.
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Notes:
•View the printer IP address on the printer home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu.
3Change the paper size and type settings for the trays you are linking.
•To link trays, make sure the paper size and type for the tray
match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray
does not match that of the other tray.
4Click Submit.
Note: You can also change the paper size and type settings using the
printer control panel. For more information, see “Setting the paper
size and type” on page 1.
Warning—Potential Damage: Paper loaded in the tray should match
the paper type name assigned in the printer. The temperature of the
fuser varies according to the specified paper type. Printing issues
may occur if settings are not properly configured.
Creating a custom name for a paper type
1From the home screen, navigate to:
> Paper Menu > Custom Names
2Type a custom paper type name, and then apply the changes.
3Touch Custom Types, and then verify if the new custom paper type
name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking
trays.
1Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•View the printer IP address on the printer home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined
custom names.
4Click Submit.
Using the printer control panel
1From the home screen, navigate to:
> Paper Menu > Custom Types
2Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined
custom names.
3Touch .
Printing
Printing a document
1From the printer control panel, set the paper type and size to match
the paper loaded.
2Send the print job:
For Windows users
aWith a document open, click File > Print.
bClick Properties, Preferences, Options, or Setup.
cAdjust the settings, if necessary.
dClick OK > Print.
For Macintosh users
aCustomize the settings in the Page Setup dialog:
1With a document open, choose File > Page Setup.
2Choose a paper size or create a custom size to match the
paper loaded.
3Click OK.
bCustomize the settings in the Print dialog:
1With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more
options.
2From the print options pop‑up menus, adjust the settings,
if necessary.
Note: To print on a specific paper type, adjust the
paper type setting to match the paper loaded, or select
the appropriate tray or feeder.
3Click Print.
Adjusting toner darkness
1From the home screen, navigate to:
> Settings > Print Settings > Quality Menu
2Adjust the toner darkness setting, and then save the changes.
Printing from a flash drive
Notes:
•Before printing an encrypted PDF file, you are prompted to type
the file password from the control panel.
•You cannot print files for which you do not have printing
permissions.
1Insert a flash drive into the USB port.
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Notes:
•A flash drive icon appears on the printer home screen when
a flash drive is inserted.
•If you insert the flash drive when the printer requires
attention, such as when a jam has occurred, then the printer
ignores the flash drive.
•If you insert the flash drive while the printer is processing
other print jobs, then Busy appears on the printer display.
After these print jobs are processed, you may need to view
the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the
flash drive in the area shown while actively printing, reading, or
writing from the memory device. Loss of data or a malfunction
can occur.
2From the control panel, touch the document you want to print.
3Specify the number of copies to be printed, and then send the job
for printing.
Notes:
•Do not remove the flash drive from the USB port until the
document has finished printing.
•If you leave the flash drive in the printer after leaving the
initial USB menu screen, then touch Held Jobs on the home
screen to print files from the flash drive.
Supported flash drives and file types
Notes:
•High‑speed USB flash drives must support the full‑speed
standard. Low-speed USB devices are not supported.
•USB flash drives must support the File Allocation Table (FAT)
system. Devices formatted with New Technology File System
(NTFS) or any other file system are not supported.
Recommended flash drives File type
Many flash drives are tested and approved for use with
the printer. For more information, contact the place
where you purchased the printer.
Documents:
•.pdf
•.xps
Images:
•.dcx
•.gif
•.jpeg
or .jpg
•.bmp
•.pcx
•.tiff or .tif
•.png
Canceling a print job
Canceling a print job from the printer control
panel
1From the printer control panel, touch Cancel Job or press on
the keypad.
2Touch the print job you want to cancel, and then touch Delete
Selected Jobs.
Note: If you press on the keypad, then touch Resume to
return to the home screen.
Canceling a print job from the computer
For Windows users
1Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Run > type control printers > OK
In Windows 7 or earlier
aClick , or click Start and then click Run.
bType control printers.
cPress Enter, or click OK.
2Double‑click the printer icon.
3Select the print job you want to cancel.
4Click Delete.
For Macintosh users
1From System Preferences in the Apple menu, open the printers
folder.
2Open the print queue, select the print job you want to cancel, and
then delete it.
Clearing jams
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before
printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below
the maximum paper fill indicator.
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•Do not slide the paper into the tray. Load paper as shown in the
illustration.
•Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing tightly against the paper
or envelopes.
•Push the tray firmly into the printer after loading paper.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex, fan, and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure the paper size and type are set correctly on the computer
or printer control panel.
•Store paper according to manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
•When Jam Assist is set to On, the printer flushes blank pages or
pages with partial prints after a jammed page has been cleared.
Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting reprints jammed
pages only if adequate printer memory is available.
1Area G
2Door C
3Door D
4Door F
5Trays
6Door H
7Finisher bins
8Door J
Area name Control panel message What to do
Multipurpose
feeder
[x]‑page jam, clear
jammed paper from
multipurpose feeder.
[200.xx]
Remove the jammed
paper from the feeder.
Door C, trays [x]‑page jam, open door
C and clear all jammed
paper. [2yy.xx]
Open door C, and then
remove the jammed
paper.
Pull out the tray, and
then remove the
jammed paper.
[x]‑page jam, slide the
3000‑sheet tray and
open door C. [2yy.xx]
Door D, trays [x]‑page jam, open door
D and clear all jammed
paper. [24y.xx]
Open door D, and then
remove the jammed
paper.
Pull out the tray, and
then remove the
jammed paper.
[x]‑page jam, slide the
3000‑sheet tray and
open door D. [24y.xx]
Doors C and F [x]‑page jam, slide the
3000‑sheet tray and
open door F. [24y.xx]
Pull the 3000‑sheet tray,
and then remove the
jammed paper from the
side of the tray.
Open door F, and then
remove the jammed
paper.
Area G, doors C, J,
and H, finisher bin
[x]‑page jam, open
doors G, H, and J and
clear jammed paper.
[4yy.xx]
Open door G, and then
remove the jammed
paper.
Open door H, and then
remove the jammed
paper.
Doors C and G,
finisher bin
[x]‑page jam, press latch
to access area G. Leave
paper in bin. [40y.xx]
Slide the staple finisher
to the left, and then
remove the jammed
paper.
Area G, doors C, J,
and H, finisher bin
[x]‑page jam, open door
H and rotate knob H6
clockwise. Leave paper
in bin. [426.xx–428.xx]
Open door H, and then
remove the jammed
paper.
[x]‑page jam, clear jammed paper from
multipurpose feeder. [200.xx]
1Remove all paper from the multipurpose feeder.
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2Remove the jammed paper.
3Open door C to remove any paper fragments.
Note: Make sure that door C does not hit any cable attached to
the printer.
4Close door C.
5Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges on a level
surface.
6Reload the paper.
[x]‑page jam, open door C and clear all
jammed paper. [2yy.xx]
1Open door C. Make sure that it does not hit any cable attached to
the printer.
2Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
•Fuser area
•Below the fuser area
•Duplex area
•Above the duplex area
3Open the standard trays, and then locate the jammed paper.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
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5Close the trays and door C.
[x]‑page jam, slide the 3000‑sheet tray
and open door C. [2yy.xx]
1Slide the 3000‑sheet tray.
2Open door C. Make sure that it does not hit any cable attached to
the printer.
3Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
•Fuser area
•Below the fuser area
•Duplex area
•Above the duplex area
8

4Open the standard trays, and then locate the jammed paper.
5Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6Close the trays and door C.
7Slide the 3000‑sheet tray back into place.
[x]‑page jam, open door D and clear all
jammed paper. [24y.xx]
1Open door D, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2Open the optional tray, and then locate the jammed paper.
3Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4Close the tray and door D.
[x]‑page jam, slide the 3000‑sheet tray
and open door D. [24y.xx]
1Slide the 3000‑sheet tray.
2Open door D, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
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3Open the optional tray, and then locate the jammed paper.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5Close the tray and door D.
6Slide the 3000‑sheet tray back into place.
[x]‑page jam, slide the 3000‑sheet tray
and open door F. [24y.xx]
1Slide the 3000‑sheet tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Open door F, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4Close door F.
5Open door C. Make sure that it does not hit any cable attached to
the printer.
6Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
10

•Fuser area
•Below the fuser area
•Duplex area
•Above the duplex area
7Close door C, and then slide the 3000‑sheet tray back into place.
[x]‑page jam, open doors G, H, and J and
clear jammed paper. Leave paper in
bin. [4yy.xx]
1Open door G, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2Open door J, and then lift handle J1 to its upright position.
3Open door H.
4Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
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•Door J
Note: If there is a jammed paper between the finisher bins,
then remove the paper.
•Areas H1 and H2
•Areas H3 and H4
•Area H6
5Close Door H.
6Open door C, and then remove the jammed paper.
Note: Make sure that door C does not hit any cable attached to
the printer.
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Notes:
•Make sure that all paper fragments are removed.
•If the 3000‑sheet tray is installed, then slide the tray to the
right to open the door.
7Close door C.
[x]‑page jam, press latch to access area
G. Leave paper in bin. [40y.xx]
1Remove all paper from the staple finisher bin.
2Press the latch and slide the staple finisher to the left, and then
remove the jammed paper.
Notes:
•Make sure that all paper fragments are removed.
•If necessary, turn spinner wheel G1 downward to feed
jammed paper into the finisher bin, and then remove the
paper.
3Slide the finisher back into place.
4Open door C, and then remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
Notes:
•Make sure that door C does not hit any cable attached to the
printer.
•Make sure that all paper fragments are removed.
•If the 3000‑sheet tray is installed, then slide the tray to the
right to open the door.
5Close door C.
13

[x]‑page jam, press latch to access area G
and clear jammed staples. Leave paper in
bin. [402.93]
1Remove all paper from the staple finisher bin.
2Press the latch on the staple finisher, and then slide the finisher to
the left.
3Remove the staple cartridge holder.
4Use the metal tab to lift the staple guard, and then remove any
loose staples.
5Press the staple guard down until it clicks into place.
6Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake
the cartridge downward to bring the staples near the metal
bracket.
14

7Push the cartridge holder into the finisher until the holder clicks
into place.
8Slide the finisher back into place.
[x]‑page jam, open door H and rotate
knob H6 clockwise. Leave paper in
bin. [426.xx–428.xx]
If the jammed paper is located under door G, then open the door and
remove the paper.
1Open door J, and then lift handle J1.
2Open door H.
3Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
•Door J
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Note: If there is a jammed paper between the finisher bins,
then remove the paper.
•Areas H1 and H2
•Areas H3 and H4
•Area H6
4Using handle H5, pull out the booklet maker.
5Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
•Area H8
•Area H9
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•Area H10
6Push the booklet maker back into place.
7Close door H.
8Open door C, and then remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might
be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.
Notes:
•Make sure that door C does not hit any cable attached to the
printer.
•Make sure that all paper fragments are removed.
•If the 3000‑sheet tray is installed, then slide the tray to the
right to open the door.
9Close door C.
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