Lexmark W820n User manual

www.lexmark.com
User’s Guide
April 2001
W820

i
Table of Contents
Chapter 1: Printer overview .............................................................. 7
Chapter 2: Sending a job to print ..................................................... 9
Chapter 3: Canceling a print job .................................................... 10
From the printer operator panel ......................................................................... 10
From a computer running Windows ................................................................... 10
From a Macintosh computer .............................................................................. 11
Chapter 4: Conserving supplies .................................................... 12
Chapter 5: Using the Print and Hold function ..............................13
Selecting a user name ....................................................................................... 13
Printing and deleting held jobs ........................................................................... 13
Repeat Print ....................................................................................................... 14
Reserve Print ..................................................................................................... 15
Verify Print .......................................................................................................... 15
Confidential jobs ................................................................................................. 15
Chapter 6: Printing a confidential job ........................................... 17
Chapter 7: Print media specifications ........................................... 18
Chapter 8: Loading the trays .......................................................... 23
Loading trays 1, 2, and 3 .................................................................................... 23
Loading trays 4 and 5 ......................................................................................... 27
Chapter 9: Linking trays ................................................................. 30
Chapter 10: Loading the multipurpose feeder .............................. 31
Chapter 11: Loading the envelope feeder ..................................... 34

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Chapter 12: Using the output bins ................................................. 37
Standard bin ....................................................................................................... 37
Mailbox bins ....................................................................................................... 38
Finisher bins ....................................................................................................... 38
Chapter 13: Linking bins ................................................................ 39
Chapter 14: Finishing capabilities ................................................. 40
Stapling .............................................................................................................. 40
Finishing and bin linking ..................................................................................... 41
Hole punching .................................................................................................... 41
Chapter 15: Tips for successful printing ......................................42
Storing print media ............................................................................................. 42
Avoiding jams ..................................................................................................... 42
Chapter 16: Checking an unresponsive printer ...........................44
Chapter 17: Solving print quality problems .................................. 45
Chapter 18: Solving paper feed problems .................................... 52
Chapter 19: Solving other printing problems ............................... 54
Chapter 20: Solving mailbox problems ......................................... 57
Chapter 21: Solving finisher problems ......................................... 58
Chapter 22: Solving other option problems ................................. 61
Chapter 23: Calling for service ...................................................... 62
Chapter 24: Clearing print media jams .......................................... 63
Understanding jam messages ............................................................................ 63
Locating jams with messages ............................................................................ 68
Clearing jams from the printer ............................................................................ 71
Clearing jams from the optional duplex unit ....................................................... 84
Clearing jams from the optional envelope feeder ............................................... 86
Clearing jams from the optional mailbox ............................................................ 87

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Clearing jams from the optional finisher ............................................................. 90
Chapter 25: Clearing staple jams ................................................... 99
Chapter 26: Ordering supplies and maintenance items ...........102
Chapter 27: Replacing the print cartridge ................................... 103
Removing the old print cartridge ...................................................................... 103
Installing the new print cartridge ...................................................................... 105
Chapter 28: Cleaning the printer .................................................. 109
Chapter 29: Replacing a staple cartridge ....................................110
Chapter 30: Emptying the hole punch box ................................. 113
Chapter 31: Replacing the items in the maintenance kit ........... 115
Chapter 32: Replacing the fuser .................................................. 116
Removing the old fuser .................................................................................... 116
Installing a new fuser ....................................................................................... 119
Chapter 33: Replacing the transfer roller ....................................122
Removing the old transfer roller ....................................................................... 122
Installing the new transfer roller ....................................................................... 124
Chapter 34: Replacing pick rollers ..............................................126
Removing old pick rollers ................................................................................. 126
Installing new pick rollers ................................................................................. 128
Closing up ........................................................................................................ 131
Chapter 35: Cleaning the wiper blade .........................................132
Chapter 36: Resetting the maintenance page counter ..............135
Chapter 37: Determining the status of supplies ......................... 136
Chapter 38: Storing supplies .......................................................137
Chapter 39: Recycling used supplies ..........................................138

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Chapter 40: Priming the stapler ................................................... 139
Chapter 41: Understanding the printer operator panel .............140
Chapter 42: Configuring printer alerts ........................................ 142
Chapter 43: Removing the multipurpose feeder ........................ 143
Chapter 44: Removing the optional envelope feeder ................ 144
Reinstalling the envelope feeder ...................................................................... 145
Chapter 45: Removing the optional duplex unit ......................... 146
Chapter 46: Removing the optional mailbox .............................. 149
Preparing for disassembly ................................................................................ 149
Disconnecting the power cords ........................................................................ 149
Using the handling tool ..................................................................................... 150
Removing the mailbox from the printer and stand ........................................... 153
Removing the mailbox stand ............................................................................ 155
Chapter 47: Removing the optional finisher ............................... 159
Preparing for disassembly ................................................................................ 159
Removing the bins ........................................................................................... 159
Disconnecting the finisher from the printer ....................................................... 160
Removing the finisher from the stand .............................................................. 163
Removing the divertor cover ............................................................................ 164
Removing the transport unit ............................................................................. 165
Disassembling the stand .................................................................................. 166
Removing the finisher plate .............................................................................. 167
Chapter 48: Reinstalling the stacking arm .................................. 168
Chapter 49: Removing the optional high capacity feeder ......... 170
Chapter 50: Removing the printer from the base cabinet .........172
Chapter 51: Removing memory and option cards ..................... 173
Accessing the printer system board ................................................................. 173
Removing memory cards ................................................................................. 173

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Removing option cards .................................................................................... 174
Removing an optional firmware card ................................................................ 176
Reinstalling the printer system board ............................................................... 177
Chapter 52: Disabling the operator panel menus ...................... 178
Enabling the menus ......................................................................................... 178
Chapter 53: Disabling Power Saver ............................................. 179
Chapter 54: Disabling Size Sensing ............................................ 180
Enabling auto size sensing .............................................................................. 180
Chapter 55: Sensing special print media sizes .......................... 181
Changing the size that is sensed ..................................................................... 182
Size sensing and tray linking ............................................................................ 182
Chapter 56: Printing a menu settings page ................................183
Chapter 57: Restoring factory default settings .......................... 184
Chapter 58: Changing menu settings ..........................................185
Chapter 59: Understanding fonts ................................................ 186
Bitmapped and scalable fonts .......................................................................... 187
Resident fonts .................................................................................................. 188
Symbol sets ...................................................................................................... 193
Downloadable fonts .......................................................................................... 194
Chapter 60: Printing sample fonts ............................................... 195
Chapter 61: Using printer menus ................................................. 196
Chapter 62: Paper Menu ............................................................... 199
Chapter 63: Finishing Menu ......................................................... 208
Chapter 64: Utilities Menu ............................................................215
Chapter 65: Job Menu ................................................................... 220

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Chapter 66: Quality Menu ............................................................. 224
Chapter 67: Setup Menu ............................................................... 226
Chapter 68: PCL Emul Menu ........................................................ 234
Chapter 69: PostScript Menu .......................................................240
Chapter 70: Parallel Menu ............................................................241
Chapter 71: Serial Menu ............................................................... 246
Chapter 72: Network Menu ........................................................... 252
Chapter 73: Infrared Menu ............................................................256
Chapter 74: LocalTalk Menu ......................................................... 261
Chapter 75: USB Menu .................................................................. 265
Chapter 76: Understanding printer messages ...........................268
Notices ............................................................................................ 314
Trademarks ...................................................................................................... 316
Licensing notice ............................................................................................... 317
Safety information ............................................................................................ 317
Cautions and warnings ..................................................................................... 318
Electronic emission notices .............................................................................. 318
German acoustics statement ........................................................................... 321
Energy Star ...................................................................................................... 321
Laser notice ...................................................................................................... 322
Index ................................................................................................ 323

7
1Printer overview
Standard printer
The following illustration shows the standard Lexmark W820. If you have attached paper handling
options to your printer, it may look more like one of the fully configured models shown on the following
pages.
Note: This illustration shows the stacking arm. It is also shown in the Reinstalling the
stacking arm topic, but it is not shown in other topics.
Stacking arm
Multipurpose feeder
Operator panel
Tray 1
Tray 2
Standard bin

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Fully configured printer with a mailbox
The following illustration shows the printer configured with an optional mailbox, duplex unit, and high
capacity feeder.
Fully configured printer with a finisher
The following illustration shows the printer configured with an optional finisher, duplex unit, envelope
feeder, and high capacity feeder.
Optional mailbox
Optional high
capacity feeder
(trays 3, 4, and 5)
Optional duplex unit
Bin 1
Finisher divertor
cover
Optional
duplex unit
Finisher stand
Optional envelope
feeder
Bin 2
Transport unit and
transport unit cover
Finisher door
Finisher top cover

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2Sending a job to print
A printer driver is software that lets your computer communicate with your printer. When you choose
Print from a software application, a window representing the printer driver opens. Select the
appropriate settings for the specific job you are sending to print. Print settings selected from the driver
override the default settings selected from the printer operator panel.
You may need to click Properties or Setup from the initial Print box to see all of the available printer
settings you can change. If you are not familiar with a feature in the printer driver window, open the
online Help for more information.
To support all the printer features, use the Lexmark custom printer drivers. Updated drivers, as well as
a complete description of the driver packages and Lexmark driver support, are available from the
Lexmark Web site. You can also use the system drivers built into your operating system. Refer to the
Setup Guide for more information about choosing and installing drivers.
To print a job from a typical Windows application:
1Open the file you want to print.
2From the File menu, select Print.
3Verify that the correct printer is selected in the dialog box. Modify the printer settings as
appropriate (such as the pages you want to print or the number of copies).
4Click Properties or Setup to adjust printer settings not available from the first screen, then click
OK.
5Click OK or Print to send the job to the selected printer.

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3Canceling a print job
From the printer operator panel
If the job you want to cancel is printing, and Busy appears on the display:
1Press Menu to open the Job Menu.
Cancel Job appears on the second line of the display.
2Press Select.
The message Canceling Job is displayed.
From a computer running Windows
Canceling a job from the taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1Double-click the printer icon.
A list of print jobs appears in the printer window.
2Selectthejobyouwanttocancel.
3Press the Delete key on the keyboard.
Canceling a job from the desktop
1Minimize all programs to reveal the desktop.
2Double-click the My Computer icon.
3Double-click the Printers icon.
A list of available printers appears.
4Double-click the printer you selected when you sent the job.
A list of print jobs appears in the printer window.
5Selectthejobyouwanttocancel.
6Press the Delete key on the keyboard.

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From a Macintosh computer
When you send a job to print, the printer icon for your selected printer appears on the desktop.
1Double-click the printer icon on your desktop.
A list of print jobs appears in the printer window.
2Press Control and click the print job you want to cancel.
3Select Stop Queue from the pop-up menu that appears.

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4Conserving supplies
Several settings in your application software or on the display let you conserve toner and paper:
Supply Setting What the setting does
For more information,
see ...
Toner Toner Darkness in
the Quality Menu
Lets you adjust the level of toner
released on a sheet of print media. The
values range from 1 (lightest setting) to
10 (darkest setting).
Toner Darkness
Print media Multipage Print in
the Finishing
Menu
Causes the printer to print the two or
more page images on one side of a
sheet. Values for Multipage Print are 2
Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and
16 Up. Combined with the duplex setting,
Multipage Print lets you print up to 32
pages on one sheet of paper (16 images
onthefrontand16ontheback).
Multipage Print
Duplex in the
Finishing Menu
Duplex printing is available when you
attach the optional duplex unit. It lets you
print on both sides of a sheet of paper.
Duplex
Print media Use your software
application or
printer driver to
send a Verify Print
job.
Use Held Jobs in
the Job Menu to
access your Verify
Print job.
Lets you examine the first copy of a
multiple-copy job to be sure it is
satisfactory before you print the other
copies. If the job is unsatisfactory, you
cancel the job.
Verify Print
Canceling a print job
Held Jobs

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5Using the Print and Hold function
When sending a job to the printer, you can specify in the driver that you want the printer to hold the job
in memory and not print it immediately. When you are ready to print the job, use the printer operator
panel menus to identify which
held job you want to print. (See Understanding the printer operator
panel for information on using the operator panel.) You can use this function to delay printing a job,
verify one copy before printing additional copies, request extra copies of a job at a later time, or print a
confidential job when you can be at the printer to retrieve it.
For more information about each of the four types of held jobs, click a topic:
•Repeat Print
•Reserve Print
•Verify Print
•Confidential jobs
Selecting a user name
All confidential and held Jobs have a user name associated with them. To access all Held Jobs or
Confidential Jobs, you must first select your user name from a list of user names for print jobs. When
the list is presented, press Menu to scroll through the list. Press Select once you find your user name
for your job.
Printing and deleting held jobs
Once held jobs are stored in printer memory, you can use the operator panel to specify what you want
to do with one or more of the jobs. From the Job Menu, you can select either Confidential Job or Held
Jobs (Repeat Print, Reserve Print, and Verify Print jobs). Then, you select your user name from a list.
If you select Confidential Job, you must then enter the personal identification number (PIN) you
specified in the driver when you sent the job. (See Confidential jobs for more information.)
From either the Confidential Job or the Held Jobs menu items, you have five choices:
•Print All Jobs
•Print A Job
•Delete All Jobs
•Delete A Job
•Print Copies

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To access held jobs from the operator panel:
1Press Menu until you see Job Menu:
–If the printer displays the Busy message, press Menu to open the Job Menu.
–If the printer displays the Ready message, press Menu once to find Confidential Job or
Held Jobs (depending on the type of job you sent) on the second line of the display. Press
Select.
Note: If you sent both types of jobs, press Menu to scroll forward to Held Jobs if you want
to access this type first. Then, press Select.
A list of user names and associated print jobs is presented.
2Press Menu until you see your user name in the list, and then press Select.
Note: If you are looking for a confidential job, you are prompted to enter your PIN. See
Confidential jobs for more information.
3Press Menu until you see the action you want to take (Print A Job, Delete A Job, and so on),
and then press Select.
4Press Menu until you see your print job, and then press Select. An asterisk (*) appears next to
the job name indicating you have chosen to print or delete that job.
If you are prompted to enter the number of copies you want to print, press Menu to increase or
decrease the number on the display. Press Select.
5Press Go to print or delete the jobs you have selected.
The printer briefly shows messages indicating what Print and Hold functions it is performing,
and then returns to the Ready message.
Recognizing when format errors occur
If the symbol appears on the operator panel display, it indicates that the printer had trouble
formatting one or more of the held jobs. These formatting problems are most commonly the result of
insufficient printer memory or invalid data that might cause the printer to flush the job.
When a symbol appears next to a held job, you can:
•Print the job. However, only part of the job may print.
•Delete the job. You may want to free up additional printer memory by scrolling through the list
of held jobs and deleting others you have sent to the printer.
Repeat Print
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in
memory so you can print additional copies later.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer
requires extra memory to process additional jobs.

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Reserve Print
If you send a Reserve Print job, the printer stores the job in memory so you can print the job later. The
job is held in memory until you delete it from the Held Jobs menu. Unlike Repeat Print jobs, Reserve
Print jobs are not automatically deleted if the printer requires extra memory to process additional jobs.
See Printing and deleting held jobs for more information on Reserve Print jobs.
Verify Print
If you send a Verify Print job, the printer prints one copy and holds the remaining copies in printer
memory. Use Verify Print to examine the first copy to see if it is satisfactory before printing the
remaining copies.
See Printing and deleting held jobs if you need help printing the additional copies stored in memory.
Note: Once all copies are printed, the Verify Print job is deleted from printer memory.
Confidential jobs
When you send a job to the printer, you can enter a personal identification number (PIN) from the
driver. The PIN must be four digits using the numbers 1–6. The job is held in printer memory until you
enter the same four-digit PIN from the operator panel and choose to print or delete the job. This
ensures that the job does not print until you are there to retrieve it, and no one else using the printer
can print the job.
Entering a personal identification number (PIN)
When you select Confidential Job from the Job Menu, the following prompt appears on the display
after you select your user name:
Enter PIN:
=____
Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job.
The numbers next to the button names identify which button to press for each digit (1–6). As you enter
the PIN, asterisks appear on the display to ensure confidentiality
1Menu 2Select 3Return4
Go5Stop 6
Enter PIN
=****

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If you enter an invalid PIN, the message No Jobs Found. Retry? appears. Press Go to reenter the
PIN, or press Stop to exit the Confidential Job menu.
Once you enter a valid PIN, you can choose to print or delete jobs matching the PIN you entered. (See
Printinganddeletingheldjobsfor more information.) After printing all requested copies of the job,
the printer deletes the confidential job from memory.

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6Printing a confidential job
If you print a job that is personal or confidential, and you do not want anyone else to see it, the printer
can hold your job in memory until you arrive at the printer.
Note: This will only work with the Lexmark custom drivers that came on the drivers CD
which shipped with your printer.
To print a confidential job:
1In your word processor, spreadsheet, browser, or other application, select File, Print.
2Click Properties.(IfthereisnoProperties button, click Setup, and then click Properties.)
3Click Help and refer to the topic confidential print or print and hold. Follow instructions for
printing a confidential job.
4Go to the printer when you are ready to retrieve your confidential print job, and follow these
steps:
aPress Menu until you see Confidential Job, and then press Select..
bPress Menu until you see your user name, and then press Select.
cUse the numbered buttons on the operator panel to enter your four-digit personal
identification number (PIN). As you enter your PIN, asterisks appear on the display.
Note: If you enter an invalid PIN, the message No Jobs Found, Retry appears. Press
Go to reenter the PIN, or press Stop to exit the Confidential Job menu item.
dPress Select to print your confidential jobs.
eYour jobs print and are deleted from printer memory.
1Menu 2Select 3Return4
Go5Stop 6
Enter PIN
=****

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7Print media specifications
The following table details print media sizes and types supported by each input and output device. For
details about the types of print media your printer supports, refer to the
Card Stock & Label Guide
availableonLexmark’sWebsiteatwww.lexmark.com.Werecommendthatyoutryalimitedsampleof
any print media you are considering using with the printer before purchasing large quantities.
Supported print media sizes
Print media
sizes Dimensions
Tray 1 (standard) Tray 2 (standard) Tray 3 (optional) Tray 4 (optional) Tray 5 (optional) Multipurpose feeder (standard)
†
Envelope feeder (optional) Duplex unit (optional) Standard bin (standard) 10 bins in the mailbox (optional) 2binsinthefinisher (optional)
Paper
A3 297 x 420 mm
(11.69 x 16.54 in.)
  
A4 210x297mm(8.27
x 11.7 in.)
 
A5 148x210mm(5.83
x8.27in.)
 
Folio 215.9 x 330 mm (8.5
x13in.)
  
JIS B4* 257 x 364 mm
(10.12 x 14.33 in.)
  
JIS B5* 182 x 257 mm (7.17
x 10.12 in.)
 
Executive* 184.2 x 266.7 mm
(7.25 x 10.5 in.)
 
*Executive and Legal are supported under factory default conditions. For JIS B4 or JIS B5, see Sensing special
print media sizes.
†The multipurpose feeder does not support auto size sensing. Print media sizes must be selected from the
printer operator panel.
‡The dimensions for Universal must be set in the printer driver.