Lexmark Apps Service manual

Multi Send
Administrator's Guide
November 2012 www.lexmark.com

Contents
Overview.....................................................................................................3
Configuring Multi Send.................................................................................4
Adding a profile.........................................................................................................................................4
Editing or deleting a profile.......................................................................................................................7
Using Multi Send..........................................................................................8
Scanning documents using Multi Send......................................................................................................8
Troubleshooting...........................................................................................9
Multi Send troubleshooting......................................................................................................................9
Appendix....................................................................................................14
Notices.......................................................................................................16
Index..........................................................................................................17
Contents 2

Overview
Multi Send is an application that lets you scan a document and then send the scanned document to multiple destinations.
The application requires available space on the printer hard disk.
Overview 3

Configuring Multi Send
Adding a profile
1Access the application configuration settings from the Embedded Web Server.
2From the Profiles section, click Add, and then customize the settings.
Home Screen
•Type a new icon text, which will appear above the icon on the home screen.
•Click Browse to browse to a new icon image file to represent the profile on the home screen.
•Click Browse to browse to a new image file which will appear while the profile icon is being pressed.
Delivery Options
Select To
Copy Print the scanned document.
FTP Send the scanned document to a configured FTP location.
E‑mail Send the scanned document to a valid e‑mail address.
Remote Copy Print the scanned document on a configured remote printer.
Share Folder Upload the scanned document to a configured network share folder.
Fax Send the scanned document to a fax number.
Note: The application supports faxing only in black and white.
Allow user to enter
filename
Let the user create a unique file name for the scanned documents.
Notes:
•In the “Default filename” field, you may also type a default file name for each of the
scanned document.
•If you allow the user to create a unique file name for the scanned document, then the
user-created file name overwrites the default file name.
Append Timestamp Include a time stamp in the file name of the scanned document.
Note: You may select one or more destinations.
Network Shared Folder Settings
Make sure you select Share Folder in the section “Delivery Options” on page 4.
aType the correct path to the network folder in the Share Path field.
An example is \\sharedserver\sharedfolder.
bIn the “Share Folder ‑Domain” field, type the domain to which the user belongs. This field is optional.
cIn the “Share Folder ‑Username” field, type a valid user name.
Configuring Multi Send 4

dIn the “Share Folder ‑Password” field, type the corresponding password.
eFrom the Authentication Type menu, select a security protocol for authenticating the user.
Note: This option is supported only in printers running version 2.0 or later of the Embedded Solutions
Framework (eSF). To view the complete list of supported printers for each version of the Embedded Web
Server, see the Readme file.
FTP Server Settings
Make sure you select FTP in the section “Delivery Options” on page 4.
aIn the “FTP Server Address” field, type the IP address or host name of the FTP location.
bIn the “FTP Server User Id” field, type a valid user name.
cIn the “FTP Server Password” field, type the corresponding password.
E‑mail Settings
Make sure you select E‑mail in the section “Delivery Options” on page 4.
aSelect Enable Device Shortcut to create a shortcut icon for e-mailing scanned documents.
bIn the Shortcut Number field, enter the number to assign as a shortcut to the e-mail addresses for the profile.
1You may use only the shortcut numbers specified in the Manage Shortcuts section. To view preconfigured
shortcut numbers, click Settings > Manage Shortcuts > E-mail Shortcut Setup.
Notes:
•Only the e-mail addresses specified in the preconfigured shortcut numbers are used. All other default
settings must be defined in the Scan Settings section when adding or editing the profile.
•Shortcut numbers not specified in the E-mail Shortcut Setup section are not valid.
2If you do not want to use the shortcut numbers from the E-mail Shortcut Setup section, then do the following:
aClear the Enable Device Shortcut check box.
bIn the “Shortcut Number” field, enter 0.
cIn the “To” field, type the e-mail addresses. Use a comma to separate multiple e-mail addresses.
3In the Subject field, type a default e-mail title for the profile.
Copy Settings
Make sure you select Copy in the section “Delivery Options” on page 4.
aIn the “Default number of copies” field, enter a value to specify the default number of copies to print for each
scanned document.
bIf you want to allow the user to specify the number of copies to print for each scanned document, then select
Prompt for number of copies.
Note: If you select Prompt for number of copies, then the user‑specified number of copies will override the
value in the “Default number of copies” field.
Configuring Multi Send 5

Remote Copy Settings
Make sure you select Remote Copy in the section “Delivery Options” on page 4.
aIn the “Remote Printer Address(es)” field, type the IP address of the remote printer where you want to send
the scanned document. Use a comma to separate multiple IP addresses.
bIn the “Default number of copies” field, enter a value to specify the default number of copies to print for each
scanned document.
cIf you want to allow the user to specify the number of copies to print for each scanned document, then select
Prompt for number of copies.
Note: If you select Prompt for number of copies, then the user‑specified number of copies will override the
value in the “Default number of copies” field.
Fax Settings
Notes:
•Make sure you select Fax in the section “Delivery Options” on page 4.
•When you scan a color document for faxing, the faxed document will be in black and white.
•To view the complete list of supported printers for each version of the Embedded Web Server, see the
Readme file.
aSelect Enable Device Shortcut to create a shortcut icon for faxing the scanned document.
bIn the “Shortcut Number” field, enter the number to assign as a shortcut to the fax numbers.
1You may use only the shortcut numbers specified in the Manage Shortcuts section. To view preconfigured
shortcut numbers, click Settings > Manage Shortcuts > Fax Shortcut Setup.
Notes:
•Only the fax numbers specified in the preconfigured shortcut numbers are used. All other settings
must be defined in the Scan Settings section when adding or editing the profile.
•Shortcut numbers not specified in the Fax Shortcut Setup section are not valid.
2If you do not want to use the shortcut numbers from the Fax Shortcut Setup section, then do the following:
aClear the Enable Device Shortcut check box.
bIn the “Shortcut Number” field, enter 0.
cIn the “Fax Number(s)” field, enter the default fax number for the profile.
Note: If you clear the Enable Device Shortcut check box but you do not enter a value in the Fax Number(s)
field, then the fax settings appear on the printer home screen.
Scan Settings
•Show Scan Settings—Select this option to allow manual adjustment of scan settings.
•Show Scan Preview—Select this option to let users preview the scanned document before scanning.
•Scan Sides (Duplex)—Select 1 sided to specify that the device will scan only one side of a document. If you want
the device to scan both sides of the document, then do either of the following:
–Select 2 sided (Short Edge) to scan two-sided documents that are bound along the short edge of the paper.
–Select 2 sided (Long Edge) to scan two-sided documents that are bound along the long edge of the paper.
•Scan Resolution—Adjust the quality of the scanned document.
•Scan Color—Select On to scan the document in color, or Off to scan it in black and white.
Configuring Multi Send 6

•Scan Contrast—Specify a setting to increase or decrease the level of contrast for the scanned document.
•Scan File Format—Specify the output format (TIF, JPG, or PDF) of the scanned document.
Notes:
–The JPG file format does not support saving multiple pages into one file. If you want to allow users to
save multiple scanned pages into one file, then use either TIFF or PDF as the scan file format.
–For printers running version 2.0 or later of the Embedded Solutions Framework, Secure PDF and XPS are
also available. However, the Secure PDF option does not work with Copy and Remote Copy destinations.
–For printers running version 1.2 of the Embedded Solutions Framework, the Fax destination works only
with the TIFF option.
–To view the complete list of supported printers for each version of the Embedded Web Server, see the
Readme file.
Confirmation Page
•Select Display Confirmation Page to view the confirmation page on the printer control panel.
•Select Print Confirmation Page to print the confirmation page.
•Select E-mail Confirmation Page to send the confirmation page to a valid e-mail address.
•In the “E-mail To” field, type the e-mail address where the confirmation page will be sent. Use a comma to
separate multiple e-mail addresses.
Notes:
•You can select one or more types of confirmation.
•A confirmation page displays the status of the Send tasks after each scan job.
3Save or discard your changes.
Editing or deleting a profile
1Access the application configuration settings from the Embedded Web Server.
2From the Profiles section, select a profile, and then do either of the following:
•To edit the profile, click Edit.
aMake the necessary changes to the profile.
bClick Apply to save your settings.
•To delete the profile, click Delete > Remove.
Configuring Multi Send 7

Using Multi Send
Scanning documents using Multi Send
1Load the document into the scanner.
Note: Documents may be loaded into the scanner in multiple ways. For more information, see the User's Guide
that came with the printer.
2From the printer home screen, touch the profile icon containing the destination or destinations where you want to
send the scanned document.
3Depending on how the profile has been configured, some additional job options may be available when scanning
a document. Follow the instructions on the printer home screen to customize the options or enter the necessary
information.
Note: These job options are configured when your system support person creates the profile. For more
information on the existing profiles, contact your system support person.
4Depending on how the profile has been configured, you may be prompted to adjust the scan options. Change the
settings if necessary, and then touch Scan It.
5To scan additional documents, load the next document into the scanner, and then touch Accept and Continue.
Otherwise, touch Finish the Job.
Using Multi Send 8

Troubleshooting
Multi Send troubleshooting
An application error has occurred
Try one or more of the following:
CHECK THE SYSTEM LOG
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4Click the System tab > Log.
5From the Filter menu, select an application status.
6From the application menu, select an application, and then click Submit.
ADJUST THE SCAN SETTINGS
Note: This applies only to applications that support scanning.
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from
the Scan Color menu.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
Troubleshooting 9

Documents are not scanning in color
CONFIGURE THE APPLICATION TO SCAN DOCUMENTS IN COLOR
1Access the application configuration settings from the Embedded Web Server.
2From the Scan Color menu, select On.
3Click Apply or OK to save the changes.
Cannot print PDF files
IFYOU CANNOT PRINT APDF FILE, THEN MAKE SURE IT IS NOT ENCRYPTED
Secure PDF files or PDF files with passwords cannot be printed using the application. These are not supported on
devices running the Embedded Solutions Framework.
To print PDF files using the application, make sure the files can be opened without the need for passwords.
A network destination stopped working or is invalid
Try one or more of the following:
MAKE SURE DESTINATION IS SHARED AND HAS AVALID NETWORK ADDRESS
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the Networking Guide on the Software and
Documentation CD that came with the printer.
MAKE SURE THE USER NAME AND PASSWORD IS CORRECT
Make sure you typed the correct user name and password needed to connect to the destination folder.
IFTHE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN
INFORMATION IS SPECIFIED
If the source file exists within a different domain than the printer, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.
You can also add the domain name to the Domain Search Order list under the printer network setup.
Troubleshooting 10

CHECK THE SYSTEM LOG FOR RELEVANT DETAILS
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4Click the System tab > Log.
5From the Filter menu, select an application status.
6From the Application menu, select an application, and then click Submit.
Printer cannot scan to the selected destination
MAKE SURE THE DESTINATION IS VALID
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
IFTHE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN
INFORMATION IS SPECIFIED
If the destination exists within a different Windows domain than the printer, then you can edit the destination from
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.
MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.
Troubleshooting 11

MAKE SURE AFILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION
If the three configuration settings for the File Name section of the application configuration page are not selected
(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name
already exists within the destination, then there will be no method in place to distinguish the newly scanned file from
the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive
a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.
In this case, the old file must either be removed from the destination, or one of the previously mentioned settings
must be turned on.
MAKE SURE THE NETWORK IS FUNCTIONING AND THE PRINTER CAN COMMUNICATE
Verify all network connections and that the network settings of the printer are configured appropriately. For
information on networking the printer, see the Networking Guide on the Software and Documentation CD that came
with the printer.
FOR NETWORKS USING LDAP AUTHENTICATION, MAKE SURE LDAP SETTINGS HAVE BEEN CONFIGURED
CORRECTLY
Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more
information on LDAP settings, contact your system support person.
MAKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION
On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server,
change the user home folder to match the contents of the Path Suffix field.
Cannot communicate with the remote printer
Try one or more of the following:
MAKE SURE THE REMOTE PRINTER IS TURNED ON AND READY
MAKE SURE THE REMOTE PRINTER AND THE ORIGINATING PRINTER ARE CONNECTED TO THE NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the printer are correctly
configured. For information on networking the printer, see the printer User's Guide or the Software and
Documentation CD that came with the printer.
SELECT ANOTHER REMOTE PRINTER
If multiple remote printers have been configured, then select another remote printer where you want to send the
copy job.
Troubleshooting 12

License error
Try one or more of the following:
MAKE SURE THE APPLICATION IS LICENSED
Applications require a license to run.
For more information on purchasing a license, contact your Lexmark representative.
MAKE SURE THE LICENSE IS UP‑TO‑DATE
Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server.
Troubleshooting 13

Appendix
Accessing application configuration settings using the
Embedded Web Server
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4From the list of installed applications, click the application you want to configure, and then click Configure.
Exporting and importing a configuration using the Embedded
Web Server
You can export configuration settings into a text file, and then import it to apply the settings to other printers.
1From the Embedded Web Server, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
2From the list of installed applications, click the name of the application you want to configure.
3Click Configure, and then do one of the following:
•To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save
the configuration file.
Note: If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
•To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:
–Before importing the configuration file, you can choose to preview it first.
–If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
Appendix 14

Licensing applications
Applications require a valid electronic license to run on select printers.
For more information on purchasing a license for an application, or for any other licensing information, contact your
Lexmark representative.
Appendix 15

Notices
Edition notice
November 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.
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Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
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All other trademarks are the property of their respective owners.
Notices 16

Index
A
accessing application configuration
settings
using the Embedded Web
Server 14
adding a profile 4
application configuration settings
accessing 14
application error
troubleshooting 9
applications
licensing 15
C
cannot communicate with the
remote printer 12
cannot print PDF files 10
D
deleting a profile 7
documents
troubleshooting, scanning in
color 10
documents are not scanning in
color 10
E
editing a profile 7
Embedded Web Server
accessing application
configuration settings 14
exporting a configuration
using the Embedded Web
Server 14
exporting a configuration using the
Embedded Web Server 14
I
importing a configuration
using the Embedded Web
Server 14
importing a configuration using the
Embedded Web Server 14
L
license error 13
licensing applications 15
M
Multi Send
overview 3
N
notices 16
O
overview
Multi Send 3
P
profile
adding 4
deleting 7
editing 7
S
scanning documents
using Multi Send 8
T
troubleshooting
a network destination stopped
working or is invalid 10
an application error has
occurred 9
cannot communicate with the
remote printer 12
cannot print PDF files 10
documents are not scanning in
color 10
license error 13
printer cannot scan to selected
destination 11
Scan to Network 10
Index 17