Lexmark Apps Service manual

Downtime Reporting
Administrator's Guide
November 2012 www.lexmark.com

Contents
Overview.....................................................................................................3
Configuring Downtime Reporting.................................................................4
Adding or editing a source report folder...................................................................................................4
Customizing the display icon.....................................................................................................................5
Configuring the device settings.................................................................................................................5
Configuring logging options.......................................................................................................................6
Configuring the printer driver to print to the application.........................................................................7
Using Downtime Reporting..........................................................................8
Retrieving forms and reports from the printer.........................................................................................8
Retrieving forms and reports from the Web.............................................................................................8
Troubleshooting.........................................................................................10
Appendix....................................................................................................12
Index..........................................................................................................16
Contents 2

Overview
Downtime Reporting gives healthcare providers instant access to critical forms and reports online even if their IT system
or network is down. As documents are updated throughout the day, the application continuously streams them from
an FTP site or a shared folder on the network to the printer, and then stores them on the secure printer hard disk.
During a downtime event, medical staff can easily access a form or report from the printer control panel or the
Embedded Web Server, and then print it.
Overview 3

Configuring Downtime Reporting
Adding or editing a source report folder
1Access the application configuration settings from the Embedded Web Server or MarkVision Professional.
2To add a new source report folder, click Add.
To edit or delete a source report folder, select a folder, and then click Edit or Delete.
3Customize the settings.
Source Report Folder Settings
•Name—Type the name of the report folder that will appear on the printer and on the Embedded Web Server.
•Source Type—Select how forms and reports are stored and retrieved by the application.
•Source Filenames—Type the file names of forms and reports that are retrieved by the application. You can
specify one or more file names, and separate them with a comma. For example,
*.txt,report1.pdf,report2.pdf.
Note: To retrieve all files, leave this field blank.
•Report Update Interval—Select how long the printer waits before retrieving forms and reports from the FTP
site or network share.
Note: If you are using secure FTP (SFTP), then set the minimum update interval to 30 minutes.
•Report Expiration (in Hours)—Enter the number of hours the application waits before deleting forms and
reports from the printer hard disk. Default expiration is 6 hours. You can enter up to 8736 hours, which is
equivalent to 1 year.
•Retrieve files from subfolders—Select the check box to retrieve files from nested folders of the source report
folder.
Note: The application can retrieve files from subfolders up to the fifth level.
•Maintain Folder Structure—Select the check box to also copy the structure of the source report folder and its
subfolders when storing the retrieved files on the printer hard disk.
Note: This setting applies only when the application is enabled to retrieve files from subfolders.
FTP Settings
If the forms and reports are stored on an FTP server, then configure the following settings. The application copies
the files from the FTP site and saves them on the printer hard disk.
•FTP Server—Type the IP address or host name of the FTP server where the forms and reports are located.
•Use SFTP?—Select the check box to use secure FTP.
•FTP Port—Enter the port number used to connect to the FTP server.
•User—Type the user name to use when connecting to the FTP site.
•Password—Type the password to use when connecting to the FTP site.
Configuring Downtime Reporting 4

Network Share Settings
If the forms and reports are stored on a shared folder on the network, then configure the following settings. The
application copies the files from the network share and saves them on the printer hard disk.
•Network Share Address—Type the IP address or host name of the network share where the forms and reports
are located.
•Domain—Type the domain where the network share resides.
•User—Type the user name to use when connecting to the network share.
•Password—Type the password to use when connecting to the network share.
4Save or discard your changes.
Customizing the display icon
1Access the application configuration settings from the Embedded Web Server or MarkVision Professional.
2From the Configure page, change the home screen settings if necessary:
•Icon Text—Type up to 20 characters that will appear above the profile button on the printer home screen. This
field is required.
•Welcome Screen Up Icon—Browse to a new image file that represents the profile on the printer home screen.
This field is optional.
•Welcome Screen Down Icon—Browse to a new image file that appears while the profile icon is being pressed.
This field is optional.
3Save or discard your changes.
Configuring the device settings
1Access the application configuration settings from the Embedded Web Server or MarkVision Professional.
2Configure the device settings.
•Device Access Control—Select a function access control to secure the application.
Note: This function is available only on select printer models.
•Display Report Date and Time—Select the check box to show the retrieval date and time on the retrieved form
or report.
•Timestamp Format—Select a format for the time stamp that appears on the retrieved form or report.
•Enable Direct Print Folder Creation—Select the check box to create nested folders inside the \Direct Print folder
for print jobs sent through the Direct Print function.
Note: The Direct Print function is enabled if the printer is configured to listen on Port 9444. This function
automatically saves all print jobs sent to the printer in the \Direct Print folder in the printer hard disk. The
files inside this folder can only be printed using the application.
Configuring Downtime Reporting 5

•Direct Print Folder Delimiter—Type the delimiter to use when creating subfolders inside the \Direct Print folder.
Nested folders inside the \Direct Print folder are created by specifying a file name that meets the naming
convention for Direct Print folder creation. For example, to save a document named Test.txt in
\Folder1\Subfolder1\, rename the document as Folder1_Subfolder1_Test.txt, where “_” is the
delimiter.
Note: A delimiter may be any alphanumeric or non‑alphanumeric character.
•Filename Conversion—Click Browse to import a text (.txt) file containing recognizable strings to overwrite the
default file names. The format should be “key=value,” where “key” is the original file name, including the file
extension (such as .gif, .jpg .pdf), and “value” is the text shown on the printer display in place of the file name.
For example: dlyflr4nursst=Daily 4th Floor Nurses Station or
admitform.pdf=Admission Form.
Note: You can have multiple “key=value” entries in one text file. Type each entry in a separate line on the
file.
3Save or discard your changes.
Configuring logging options
1Access the application configuration settings from the Embedded Web Server or MarkVision Professional.
2Configure the logging options.
Logging options
•Enable Logging—Select the check box for the application to log information on events such as configuration
changes, file transfers, report retrieval, and report expiration.
•Save Type—Select the location for saving log files.
FTP settings
If the log file is stored on an FTP server, then configure the following settings:
•FTP Server—Type the IP address or host name of the FTP server where the log file is saved.
•Use SFTP?—Select the check box to use secure FTP.
•FTP Port—Enter the port number used to connect to the FTP server.
•User—Type the user name to use when connecting to the FTP site.
•Password—Type the password to use when connecting to the FTP site.
Network share settings
If the log file is stored on a shared folder on the network, then configure the following settings:
•Network Share Address—Type the IP address or host name of the network share where the log file is saved.
•Domain—Type the domain where the network share resides.
•User—Type the user name to use when connecting to the network share.
•Password—Type the password to use when connecting to the network share.
3Save or discard your changes.
Configuring Downtime Reporting 6

Configuring the printer driver to print to the application
If you want the application to intercept regular print jobs and save them on the printer hard disk, then you must
configure the Universal Print Driver (UPD) to print to Port 9444. This activates the Direct Print function which
automatically saves all print jobs sent to the printer in the \Direct Print folder in the printer hard disk. The files inside
this folder can only be printed using the application.
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printers folder opens.
4Right‑click the printer with the application installed, and then select Printer Properties or Properties.
5Click the Ports tab.
6From the list of ports, make sure your printer is selected, and then click Configure Port.
7In the Port field, change the port number to 9444.
8Click OK > OK.
Configuring Downtime Reporting 7

Using Downtime Reporting
Retrieving forms and reports from the printer
1From the printer home screen, touch the application icon.
2If necessary, type the user name and password to access the application.
3Select the folder that contains the file you want to print.
To search for a file or folder, touch Search, and then type the file or folder name. You can also do a keyword search.
For example, if you type form in the Search field, the application shows all files and folders containing “form.”
4Select the file that you want to print, or touch Select All to print all files.
Note: The application can retrieve up to 2000 files, but may display only up to 300 files on select printers. To
view all files, retrieve forms and reports from the Web.
5Touch Print.
Notes:
•If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved
in the \Direct Print folder in the printer hard disk. The files inside this folder can only be retrieved for printing by
using the application.
•Files in the \Direct Print folder are automatically deleted according to the report expiration setting. By default,
the application waits 6 hours before removing the files from the printer hard disk. To change the expiration
settings, access the application configuration page on the Embedded Web Server or contact your system
support person.
Retrieving forms and reports from the Web
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
3From the navigation menu on the left, click Applications > Downtime Reports Web Retrieval.
4Select the folder that contains the file you want to print.
5To save the file to your computer, click the file name.
6To open the file on the Web browser, click view beside the file name.
7To print the file, click print beside the file name.
Using Downtime Reporting 8

Notes:
•If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved
in the \Direct Print folder in the printer hard disk. The files inside this folder can only be retrieved for printing
using the application, but cannot be viewed from the Web.
•Files in the \Direct Print folder are automatically deleted depending on the report expiration setting. By default,
the application waits 6 hours before removing the files from the printer hard disk. To change the expiration
settings, access the application configuration page on the Embedded Web Server or contact your system
support person.
Using Downtime Reporting 9

Troubleshooting
Downtime Reporting troubleshooting
An application error has occurred
Try one or more of the following:
CHECK THE SYSTEM LOG
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration.
4Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
5Click System tab > Log.
6From the Filter menu, select an application status.
7From the application menu, select an application, and then click Submit.
ADJUST THE SCAN SETTINGS
Note: This applies only to applications that support scanning.
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from
the Scan Color drop‑down menu.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
Application cannot retrieve forms and reports
Try one or more of the following:
MAKE SURE THE SOURCE FOLDER SETTINGS ARE CONFIGURED CORRECTLY
Verify that the settings for the FTP site or network share on the Embedded Web Server are correct.
Troubleshooting 10

MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the printer are correctly
configured. Except during downtime, verify that all network connections are working so that the application can
retrieve files from the source folder. For information on networking the printer, see the printer User’s Guide or
Networking Guide.
Cannot print or view forms and reports
Try one or more of the following:
MAKE SURE THE FILE TYPE IS SUPPORTED BY THE PRINTER
To print forms and reports directly from the printer, make sure the file type is supported by the printer. Supported
file types are .jpg, .gif, .png, and .pdf files, as well as the PostScript and PCL files in the \Direct Print folder. This folder
in the printer hard disk captures print jobs if the printer is configured to listen on Port 9444. All the files inside this
folder can be printed directly from the printer using the application, but they cannot be viewed from the Web.
MAKE SURE THE FILE TYPE IS SUPPORTED BY YOUR WEB BROWSER
To view forms and reports from the Embedded Web Server, make sure the file type is supported by your browser.
Different Web browsers support different file types. Supported file types include .jpg, .gif, .bmp., .txt., and .pdf. For
more information, see the documentation for your browser.
Files stored in the \Direct Print folder cannot be viewed from the Web browser, but can be printed using the
application.
SAVE THE FILE TO YOUR COMPUTER
If the file type is not supported by the printer and your Web browser, then download the file to your computer. Open
and print the file using applications designed to work with it.
License error
Try one or more of the following:
MAKE SURE THE APPLICATION IS LICENSED
Applications require a license to run.
For more information on purchasing a license, contact your Lexmark representative.
MAKE SURE THE LICENSE IS UP‑TO‑DATE
Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server or MarkVision Professional.
Troubleshooting 11

Appendix
Configuring applications using the Embedded Web Server
Accessing application configuration settings using the Embedded Web Server
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4From the list of installed applications, click the application you want to configure, and then click Configure.
Licensing applications
Applications require a valid electronic license to run on select printers.
For more information on purchasing a license for an application, or for any other licensing information, contact your
Lexmark representative.
Exporting and importing configuration files
After configuring an application, you can export your current settings into a file that can then be imported and used to
configure that application on one or more additional printers.
Exporting and importing a configuration using the Embedded Web Server
You can export configuration settings into a text file, and then import it to apply the settings to other printers.
1From the Embedded Web Server, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
2From the list of installed applications, click the name of the application you want to configure.
Appendix 12

3Click Configure, and then do one of the following:
•To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save
the configuration file.
Note: If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
•To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:
–Before importing the configuration file, you can choose to preview it first.
–If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
Appendix 13

Notices
Edition notice
November 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
If you don't have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA
© 2012 Lexmark International, Inc.
All rights reserved.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
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All other trademarks are the property of their respective owners.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
Notices 14

as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.
Notices 15

Index
A
accessing application configuration
settings
using the Embedded Web
Server 12
adding source report folder 4
application configuration settings
accessing 12
application error
troubleshooting 10
applications
licensing 12
C
cannot print or view reports 11
cannot retrieve forms and
reports 10
configuring device settings 5
configuring logging options 6
customizing the display icon 5
D
device settings
configuring 5
display icon
customizing 5
Downtime Reporting
overview 3
E
editing source report folder 4
Embedded Web Server
accessing application
configuration settings 12
retrieving files 8
exporting a configuration
using the Embedded Web
Server 12
exporting a configuration using the
Embedded Web Server 12
F
forms
cannot print or view 11
cannot retrieve 10
retrieving from printer 8
retrieving from Web 8
I
importing a configuration
using the Embedded Web
Server 12
importing a configuration using the
Embedded Web Server 12
L
license error 11
licensing applications 12
logging
configuring options 6
logging options
configuring 6
N
notices 14
O
overview 3
P
Port 9444
configuring printer driver 7
print to application
configuring printer driver 7
printer
retrieving files 8
R
reports
cannot print or view 11
cannot retrieve 10
retrieving from printer 8
retrieving from Web 8
retrieving files
from printer 8
from Web 8
S
source report folder
adding 4
editing 4
T
troubleshooting
an application error has
occurred 10
cannot print or view reports 11
cannot retrieve forms and
reports 10
license error 11
W
Web
retrieving files 8
Index 16