Lexmark Apps Service manual

Card Copy Premium
Administrator's Guide
November 2012 www.lexmark.com

Contents
Overview.....................................................................................................3
Configuring Card Copy Premium...................................................................4
Configuring the network and e‑mail function of the printer.....................................................................4
Configuring output options.......................................................................................................................4
Configuring scanning options....................................................................................................................5
Configuring confirmation options.............................................................................................................5
Customizing the display icon.....................................................................................................................6
Using Card Copy Premium............................................................................7
Loading cards on the scanner glass...........................................................................................................7
Copying and e‑mailing scanned cards.......................................................................................................8
Saving scanned cards to the network........................................................................................................9
Troubleshooting.........................................................................................10
A network destination stopped working or is invalid..............................................................................10
An application error has occurred...........................................................................................................11
Application does not scan cards properly...............................................................................................12
Application does not send the file...........................................................................................................12
License error............................................................................................................................................13
Printer cannot scan multiple cards..........................................................................................................13
Printer cannot scan to the selected destination.....................................................................................13
Appendix....................................................................................................15
Notices.......................................................................................................17
Index..........................................................................................................18
Contents 2

Overview
Card Copy Premium lets you quickly and easily copy insurance, identification, and other wallet‑sized cards. You can
scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more
convenient manner.
In addition, Card Copy Premium lets you send the scanned cards as e-mail attachments or save them on a shared folder
on the network. For printers with hard disks, the application allows you to copy multiple cards at one time.
The application includes the Skyshot feature. This lets you scan the cards while the scanner cover is open and still retain
a white background around the scanned cards.
Overview 3

Configuring Card Copy Premium
Configuring the network and e‑mail function of the printer
This application uses the network and e‑mail server setup and options of the printer. Before running the application,
you must first complete the network and e‑mail server setup.
For more information on configuring the network and e‑mail settings of the printer, see the User's Guide and other
networking information on the Software and Documentation CD that came with the printer.
Configuring output options
1Access the application configuration settings from the Embedded Web Server.
2Change the default output options if necessary:
Selecting output options
•Print output—Select this option to print the scanned card.
•Email output—Select this option to send the scanned card as an e‑mail attachment.
•Network Share Output—Select this option to save the scanned card to a shared folder on the network.
Note: You can select all or any of the three output options. These options can also be changed from the
application on the printer.
•Scan file format—Specify the output format (TIFF, JPEG, or PDF) of the scanned card.
Configuring e‑mail settings
•Default email address—Specify the destination e‑mail address for the scanned card. Use a comma to separate
multiple e‑mail addresses.
Configuring network destination settings
•Destination Server Address—Type the server name or IP address of the shared network folder, with the format
\\server\share.
•Domain (Optional)—Type the Windows domain for the destination if the destination resides within a different
Windows domain than the printer.
•Username—Type the default user name to connect to the destination.
•Password—Type the default password to connect to the destination.
•Authentication Type—Select how users are authenticated when connecting to the destination.
•Append Timestamp—Select the check box to add a time stamp to the file name.
3Save or discard your changes. Do one of the following:
•Click Restore Defaults to restore all fields to factory default settings.
•Click Reset to cancel changes to all fields and begin again.
•Click Apply to save changes to the profile.
Note: Reset and Apply are the only options available on certain devices.
Configuring Card Copy Premium 4

Configuring scanning options
1Access the application configuration settings from the Embedded Web Server.
2Change the default scanning options as necessary:
•Default tray—Select the default paper tray to be used for printing scanned images.
•Default number of copies—Specify the number of copies that should automatically print when the application
is used.
•Default contrast setting—Specify a setting to increase or decrease the level of contrast when a copy of the
scanned card is printed. Select Best for Content if you want the printer to adjust the contrast automatically.
•Default scale setting—Set the size of the scanned card when printed. The default is 100% (full size).
•Color Output—Select the check box to print the scanned card in color, or clear it to scan in black and white.
•Resolution setting—Adjust the quality of the scanned card.
Notes:
–When scanning a card, make sure the scan resolution is not more than 200 dpi for color, and 400 dpi for
black and white.
–When scanning multiple cards, make sure the scan resolution is not more than 150 dpi for color, and
300 dpi for black and white.
•Multi Card Scan—Select the check box option to enable the application to scan multiple cards at one time by
default.
Notes:
–Your printer must have a hard disk installed to be able to use this feature.
–For printers that support eSF 2.0, you can only scan up to three cards at one time.
•Print Borders—Select the check box to print the scanned image with a border around it.
•Open Lid Scan—Select the check box to scan cards with the scanner cover open and to remove any unnecessary
scan data around the cards.
3Do one of the following:
•Click Restore Defaults to restore all fields to factory default settings.
•Click Reset to cancel changes to all fields and begin again.
•Click Apply to save changes to the profile.
Note: Reset and Apply are the only options available on certain devices.
Configuring confirmation options
1Access the application configuration settings from the Embedded Web Server.
2In the Confirmation Page section, select the Display Confirmation Page check box to see a confirmation page on
the printer control panel after copying or scanning the card.
3Save or discard your changes. Do one of the following:
•Click Return to go back to the main configuration page without making any changes.
•Click Restore Defaults to return all fields to factory default settings.
Configuring Card Copy Premium 5

•Click Reset to cancel changes to all fields and begin again.
•Click Apply to save changes.
Note: Reset and Apply are the only options available on certain devices.
Customizing the display icon
1Access the application configuration settings from the Embedded Web Server.
2From the Configure, Profile, or Profiles page, add or edit a profile, and then change the settings if necessary:
•Button Text or Text—Type up to 20 characters that will appear above the profile button on the printer home
screen. This field is optional.
•Button Icon or Icon—Browse to a new image file that represents the profile on the printer home screen. This
field is optional.
•Button Icon when pressed or Icon when pressed—Browse to a new image file that will be displayed while the
profile icon is being pressed. This field is optional.
Notes:
–For printers running the Embedded Solutions Framework (eSF) version 3.0 or later, the image should be
a PNG file with a transparent background, and should measure 192 x 302 pixels. It should not exceed
11KB in size.
–For printers running eSF version 2.0, the image should be a GIF, PNG, or JPEG file, and should measure
120 x 75 pixels.
–For printers running eSF version 1.2, the image should be a GIF file and should measure 120 x 75 pixels.
–If you are unsure about which version of eSF your printer is running, then see “Checking which version of
the Embedded Solutions Framework is installed on a printer” on page 16.
3Save or discard your changes.
Configuring Card Copy Premium 6

Using Card Copy Premium
Loading cards on the scanner glass
Place the cards facedown on the scanner glass, and then flip them over when prompted by the application.
Notes:
•To prevent images from being clipped when scanning cards, make sure to place the cards at least 1 cm away
from the edges of the scanner glass.
•You can scan up to three cards at one time. For the multiple‑card scanning feature to work properly, make sure
to leave at least 3 cm space between the cards.
•For printers that support eSF 3.0, make sure cards are placed within the maximum scan area of 11.69 x 16.54
inches (A3‑size paper).
•For printers that support eSF 2.0, make sure cards are placed within the maximum scan area of 5.83 x 8.27
inches (A5‑size paper) when scanning a single card, and 8.5 x 11 inches (letter‑size paper) when scanning
multiple cards. You can scan up to three cards at one time.
For multifunction printers: For scanner options:
Using Card Copy Premium 7

For multifunction printers: For scanner options:
Copying and e‑mailing scanned cards
1From the printer home screen, touch the application icon.
2Load the cards on the scanner glass.
Note: For printers that support eSF 2.0, you can scan only up to three cards at one time.
3To scan multiple cards, touch .
4To scan with the scanner cover open, touch .
5To scan and print cards, touch .
6To scan and send cards as an e‑mail attachment, touch .
Note: You can choose all or any of the output options. For example, you can print a copy of the scanned cards
while also sending it as an e‑mail attachment.
7Adjust other settings if necessary.
8Touch Scan.
9If you are sending scanned cards as an e‑mail attachment, then configure the e‑mail settings:
aEnter the recipient e-mail address or verify the default e-mail address.
bTo add additional recipients, touch Next Address. You can also select an address from the list to edit it. For more
information about entering e-mail addresses, see the printer User's Guide.
cTouch E‑mail It.
10 When the first scan completes, turn the cards over and then select Scan.
11 If necessary, touch OK on the confirmation screen.
Remove the cards when you are done scanning.
Using Card Copy Premium 8

Saving scanned cards to the network
1From the printer home screen, touch the application icon.
2Load the cards on the scanner glass.
Note: For printers that support eSF 2.0, you can scan only up to three cards at one time.
3To scan multiple cards, touch .
4To scan with the scanner cover open, touch .
5To scan and save cards to the network, touch .
Note: You can choose all or any of the output options. For example, you can print a copy of the scanned cards
while also saving it to the network.
6Adjust other settings if necessary.
7Touch Scan.
8When the first scan completes, turn the cards over and then select Scan.
9If necessary, touch OK on the confirmation screen.
Remove the cards when you are done scanning.
Using Card Copy Premium 9

Troubleshooting
A network destination stopped working or is invalid
Try one or more of the following:
MAKE SURE DESTINATION IS SHARED AND HAS AVALID NETWORK ADDRESS
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the Networking Guide on the Software and
Documentation CD that came with the printer.
MAKE SURE THE USER NAME AND PASSWORD IS CORRECT
Make sure you typed the correct user name and password needed to connect to the destination folder.
IFTHE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE
DOMAIN INFORMATION IS SPECIFIED
If the source file exists within a different domain than the printer, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.
You can also add the domain name to the Domain Search Order list under the printer network setup.
CHECK THE SYSTEM LOG FOR RELEVANT DETAILS
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
Troubleshooting 10

3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4Click the System tab > Log.
5From the Filter menu, select an application status.
6From the Application menu, select an application, and then click Submit.
An application error has occurred
Try one or more of the following:
CHECK THE SYSTEM LOG
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4Click the System tab > Log.
5From the Filter menu, select an application status.
6From the application menu, select an application, and then click Submit.
ADJUST THE SCAN SETTINGS
Note: This applies only to applications that support scanning.
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from
the Scan Color menu.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
Troubleshooting 11

Application does not scan cards properly
If the application prints two or more cards on one page, saves them all as one file, or places card images incorrectly on
the output file, try one or more of the following:
LEAVE AT LEAST 3 CM SPACE BETWEEN THE CARDS WHEN PLACING THEM ON THE SCANNER
GLASS
When copying two or more cards, the image‑split function may not work properly if the cards are placed too close
together. Leave at least 3 cm space between each card on the scanner glass to avoid printing multiple cards on one
page or saving them as one image file.
For more information, see “Loading cards on the scanner glass” on page 7.
CLEAN THE SCANNER GLASS
For information on cleaning the scanner glass, see the printer User’s Guide.
INCREASE THE PRINTER SCREEN TIMEOUT
If you are scanning cards to a network, then make sure the printer screen timeout is set to 300 seconds. This lets the
application scan and save the cards to the network folder before the printer display returns to the Ready state. You
cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.
Application does not send the file
Try one or more of the following:
VERIFY THAT THE PRINTER E‑MAIL SERVER SETTINGS HAVE BEEN CORRECTLY CONFIGURED
For more information on configuring e-mail server settings, see the printer User's Guide or the Software and
Documentation CD that came with the printer.
MAKE SURE YOU SPECIFIED THE CORRECT DESTINATION E‑MAIL
Check the recipient's e‑mail address from the application configuration settings or the printer control panel.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the printer User's Guide or the Software and
Documentation CD that came with the printer.
Troubleshooting 12

License error
Try one or more of the following:
MAKE SURE THE APPLICATION IS LICENSED
Applications require a license to run.
For more information on purchasing a license, contact your Lexmark representative.
MAKE SURE THE LICENSE IS UP‑TO‑DATE
Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server.
Printer cannot scan multiple cards
Try one or more of the following:
MAKE SURE YOUR PRINTER HAS AHARD DISK INSTALLED
The multiple‑card scanning feature is available only on printers with hard disks. To check if your printer comes with
an internal or optional hard disk, see the printer User's Guide.
TURN ON THE MULTIPLE‑CARD SCANNING OPTION
Do one of the following:
•In the application configuration settings, make sure Multi Card Scan is selected.
•From the printer control panel, touch the application icon, and then touch Multi Card.
Printer cannot scan to the selected destination
Try one or more of the following:
MAKE SURE THE DESTINATION IS VALID
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
IFTHE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE
DOMAIN INFORMATION IS SPECIFIED
If the destination exists within a different Windows domain than the printer, then enter the appropriate Windows
domain information in the Domain field in the application configuration settings.
Troubleshooting 13

MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and Windows Firewall is enabled, then the printer may have difficulty sending information to the destination
if the destination and the printer reside on different subnets. Windows Firewall must be configured to allow
communication with the subnet the printer resides on, or the destination should be set up on the same subnet as
the printer. For more information, contact your system support person.
MAKE SURE THE NETWORK IS FUNCTIONING AND THE PRINTER CAN COMMUNICATE WITH THE
NETWORK
Verify that all network connections are working and that the network settings of the printer are configured
appropriately. For information on networking the printer, see the Networking Guide on the Software and
Documentation CD that came with the printer.
MAKE SURE USERS HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION
In the application configuration settings, make sure the correct authentication type is selected, and the correct user
name and password combination is entered.
Troubleshooting 14

Appendix
Accessing application configuration settings using the
Embedded Web Server
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server appears.
3From the navigation menu on the left, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
4From the list of installed applications, click the application you want to configure, and then click Configure.
Exporting and importing a configuration using the Embedded
Web Server
You can export configuration settings into a text file, and then import it to apply the settings to other printers.
1From the Embedded Web Server, click Settings or Configuration, and then do one of the following:
•Click Apps > Apps Management.
•Click Device Solutions > Solutions (eSF).
•Click Embedded Solutions.
2From the list of installed applications, click the name of the application you want to configure.
3Click Configure, and then do one of the following:
•To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save
the configuration file.
Note: If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
•To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:
–Before importing the configuration file, you can choose to preview it first.
–If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
Appendix 15

Licensing applications
Applications require a valid electronic license to run on select printers.
For more information on purchasing a license for an application, or for any other licensing information, contact your
Lexmark representative.
Checking which version of the Embedded Solutions Framework
is installed on a printer
1Obtain the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
3From the Embedded Web Server, click Reports > Device Settings.
4Scroll down until you see “Embedded Solutions” (usually found near the bottom).
5In the Embedded Solutions section, note the value next to “Framework =”. This signifies the installed version.
Note: To view the complete list of supported printers for each version of the Embedded Web Server, see the
Readme file.
Appendix 16

Notices
Edition notice
November 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
All other trademarks are the property of their respective owners.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.
Notices 17

Index
A
accessing application configuration
settings
using the Embedded Web
Server 15
application configuration settings
accessing 15
application does not scan cards
properly 12
application does not send my
file 12
application error
troubleshooting 11
applications
licensing 16
C
cannot scan multiple cards 13
Card Copy Premium
copying cards 8
e‑mailing scanned cards 8
overview 3
saving cards to network 9
cards
loading on scanner glass 7
configuring
e‑mail function 4
network settings 4
configuring confirmation options 5
configuring output options 4
configuring scanning options 5
confirmation
configuring options 5
confirmation options
configuring 5
copying cards 8
customizing the display icon 6
D
display icon
customizing 6
E
Embedded Solutions Framework
checking version number 16
Embedded Web Server
accessing application
configuration settings 15
exporting a configuration
using the Embedded Web
Server 15
exporting a configuration using the
Embedded Web Server 15
e‑mail function
configuring 4
e‑mailing scanned cards 8
I
importing a configuration
using the Embedded Web
Server 15
importing a configuration using the
Embedded Web Server 15
L
license error 13
licensing applications 16
loading cards on scanner glass 7
N
network settings
configuring 4
notices 17
O
output options
configuring 4
overview
Card Copy Premium 3
P
printer cannot scan to selected
destination 13
S
saving cards to network 9
scanning options
configuring 5
T
troubleshooting
a network destination stopped
working or is invalid 10
an application error has
occurred 11
application does not scan cards
properly 12
application does not send my
file 12
cannot scan multiple cards 13
license error 13
printer cannot scan to selected
destination 13
Scan to Network 10
Index 18