LG PWFMDB200 User manual

www.lg.com
INSTALLATION MANUAL
CLOUD
GATEWAY
Please read this installation manual completely before installing
the product.
Installation work must be performed in accordance with the
national wiring standards by authorized personnel only.
Please retain this installation manual for future reference after
reading it thoroughly.
Cloud Gateway
PWFMDB200
Original instructions
MFL71720406
Rev.03_070622
Copyright © 2021 - 2022 LG Electronics Inc. All Rights Reserved.
ENGLISH
ภาษาไทย
TÜRKÇE

Installation Manual 3
ENGLISH
• Failure to carefully read and follow all instructions in
this manual can result in equipment malfunction,
property damage, personal injury and/or death.
Installation
•
When you re-install an already installed product,
please contact the store of purchase or service cen-
ter for the installation service. If a non-expert without
authorization installs the product, it may cause fire,
electric shock, or explosion and may cause injury of
the user, and it may cause failure of the product.
• Do not twist or damage the power lines. It may
cause a fire or electric shock.
• When performing an electric work, please contact
the store of the purchase or service center. If a non-
expert without authorization performs the disas-
sembly or repair, it may cause fire or electric shock.
• Install the product in the place that can avoid rain. If
water enters into the product, it may cause the
product failure.
• Do not install the product in the place with a lot of
moisture. If the moisture enters the product, it may
cause the product failure.
• Make sure to contact the store of the purchase or
service center for the product installation.
2Cloud Gateway
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
Always comply with the following precautions to
avoid dangerous situations and ensure peak per-
formance of your product.
WARNING
It can result in serious injury or death when the direc-
tions are ignored.
CAUTION
It can result in minor injury or product damage when
the directions are ignored.
WARNING
• Installation or repairs made by unqualified persons
can result in hazards to you and others.
• Installation work must be performed in accordance
with the National Electric Code by qualified and au-
thorized personnel only.
• The information contained in the manual is intended
for use by a qualified service technician familiar with
safety procedures and equipped with the proper
tools and test instruments.
!
!
!
Important Safety Instructions

Installation Manual 5
ENGLISH
• Do not connect the power line to a communication
terminal. It may cause a fire or electric shock or it
may cause the product failure.
• Do not install the product in the place with com-
bustible gas leakage. It may cause a fire, electric
shock, explosion, injury of the user, or product fail-
ure.
• Install without tension on power cable. Tension on
the power cords may cause the cords to break or a
fire due to heating from the pressure.
• Do not use when the power outlet that is damaged
or loose. It may cause electric shock or product fail-
ure.
※ If it is a model using a plug.
• Do not install the unit in potentially explosive at-
mospheres.
In-use
• Do not put a heavy object on the power lines. It
may cause a fire or electric shock.
• Do not arbitrarily change or extend the power lines.
It may cause a fire or electric shock.
• Use exclusive wire for the product. When using an
unauthorized non-standard line, it may cause fire or
electric shock.
4Cloud Gateway
If a non-expert without authorization installs the prod-
uct, it may cause fire, electric shock, explosion or injury
of the user, and it may cause failure of the product.
• Let an electricity installation specialist perform the
electric work based on the installation manual and
the designated circuit diagram. If an inappropriate
wire is used or a non-expert performs the electric
work, it may cause a fire or electric shock.
• Do not place the product near a firearm. It may
cause a fire.
• When installing the product in the place such as
hospital or communication station, etc., have suffi-
cient protection facility for the noise. It may cause
product failure or malfunction of other products.
• Install the product solidly. If the product is loosely
installed, the installed product may fall or it may
cause product failure.
•
Correctly install the product after fully informed with the
provided manual. It may cause a fire or electric shock.
• During the wiring, do not use non-standard cable
and do not extend by force to use. It may cause a
fire or electric shock.
• During the wiring of the power line and communica-
tion line, firmly fix the cable. If the cable is loosely
installed, it may cause fire or electric shock.

Installation Manual 7
ENGLISH
6Cloud Gateway
• Do not use a fire equipment near the power line. It
may cause a fire or electric shock.
• Be careful not to let water enter inside the product.
It may cause electric shock or product failure.
• Do not place a container with liquid on the product.
It may cause product malfunction.
• Do not touch the product with wet hands. It may
cause a fire or electric shock.
• Use the standard parts. If unauthorized parts are
used, it may cause fire, electric shock, explosion,
user injury, or product failure.
• When the product is flooded, make sure to contact
the service center. It may cause a fire or electric
shock.
• Do not impose shock on the product. Doing so will
cause the product failure.
• Do not store or use combustible gas or ignition ma-
terial near the product. It may cause a fire or prod-
uct failure.
• Do not disassemble, repair, or modify the product
without authorization. It may cause fire or electric
shock.
• For the children or elderly, use the product under
the supervision of guardian. The negligence may
cause safety accident or product failure.
• Use the product under the supervision of the
guardian so that a child may not hang on the prod-
uct. It may cause product damage or the product
may fall and cause injury of a child.
• Check the usage range of operation temperature
stated in the manual and use within the range. If
there is no usage range stated in the manual, use it
within the range of 0~40 ℃. If it is used in an envi-
ronment exceeding the operation temperature
range, it may seriously damage the product.
• Do not press the switch or button of the product
with a sharp object. It may cause electric shock or
product failure.
• During wiring, do not work while the power of the
product is connected. It may cause a fire or electric
shock.
• If there is an abnormal sound, smell, or smoke from
the product, stop using the product. It may cause a
fire or electric shock.
• Do not place a heavy object on the product. Doing
so will cause the product failure.
• Do not spray water directly on the product or wipe
the product with a wet towel, etc. It may cause a
fire or electric shock.

8Cloud Gateway Installation Manual 9
ENGLISH
• When transporting the product, be careful not to
drop or break the product. It may cause the product
failure or injury of the transporting person.
•
When wiring, do not let dew, water, insect, etc. enter the
joint part where the wire is extended. If a foreign object
enters, it may cause electric shock or product failure.
•
It must only be supplied at safety extra low voltage cor-
responding to the marking on the appliance.
In-use
•
When cleaning the product, do not use strong deter-
gent such as solvent type, and wipe with a soft cloth.
When strong detergent such as solvent type is used, it
may cause a fire or product deformation.
•
Do not press the touch panel with a pointy or sharp ob-
jects. It may cause an electric shock or product failure.
• Do not let the product in contact with a metal mate-
rial. Doing so may cause product failure.
•
When sterilizing or disinfecting, stop using the product. It
may cause malfunction of the product.
• Do not touch the inner part of the product. Doing so
may cause product failure.
•
After a long period usage of the product, make sure to in-
spect the product condition. When the product is used for
a long period of time, the product status may become
worse, and the user may be injured when using.
• Do not use the product for special usage such as
animal or plant, precision equipment, preservation
of art pieces, etc. and do not use the product in the
place unsuitable for the installation. It may cause
property damage.
• Dispose the packing materials safely. If it is not dis-
posed, the left alone packaging material may injure
the user.
•
When you pulling out the power plug, hold the head of
the plug to pull out, and do not touch the power plug with
wet hands. It may cause fire or product deformation.
• Make sure to cut off the power of the device when
cleaning or inspecting. It may cause fire or product
deformation.
CAUTION
Installation
• Install the product firmly on a place that can support
the weight of the product. The product may fall that
causes a damage.
• Do not use the product in the place with grease,
steam, or sulfuric acid gas. It may cause a product
performance degradation or a product damage.
• Check the rated capacity of the power. It may
cause a fire or product failure.
!

Installation Manual 11
ENGLISH
Product composition
Product specifications
Controller Wall installation plate
Wall installation
screw
Controlled fixing
screw Installation / usage manual
NOTE :
Components or separately sold product may differ from the actual
product picture.
Product specifications are as follows.
120 mm
Cloud Gateway
29 mm
120 mm
6
45
2 1
3
10 Cloud Gateway
• Do not store the product near liquid such as vase or
water jar, etc. Fire or electric shock may occur.
•
When the product is not used for a long period of
time, lower the main power switch. Otherwise, it may
result in fire or malfunction.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities or lack of experience and
knowledge, unless they have been given supervi-
sion or instruction concerning use of the appliance
by a person responsible for their safety.
• Children should be supervised to ensure that they
do not play with the appliance.
•
This appliance can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or in-
struction concerning use of the appliance in a safe way
and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance
shall not be made by children without supervision.
• The appliance shall be disconnected from its power
source during service and when replacing parts.
Means for disconnection must be incorporated in
the fixed wiring in accordance with the wiring rules.

Installation Manual 13
ENGLISH
Installation instruction
Installation and setting
This page describes the installation and setting methods to set up
the controller.
To use the controller, an environment must be established in which
the controller and the device (Air conditioner/ ventilation, etc.) can
communicate with each other and the devices must be registered
through the controller.
You need to install in the following order.
12 Cloud Gateway
Number Classification Specifications Other types
①
Power 12 V Use of the output power of
the outdoor unit.
②
Communication
RS485 Maximum 1 km
③
Ethernet 10/100 Mbps
Wi-Fi 2.4 GHz
④
LED 2ea Left (Product mode, red) /
Right (Power, green)
⑤
Switch
Change product
mode
Registration (LED dim-
ming) ↔
Use (LED lighting)
⑥
Reset the power -
Temperature
Spec. 0 ℃ ~ 40 ℃ Use Temperature
Storage Tempera-
ture -20 ℃ ~ 60 ℃ Storage Temperature
NOTE :
USB port (C-Type) is a function not used in the corresponding
product.
STEP 1. Installation environment inspection and equipment
address setting
Before installing the controller, check the network configuration
with the device interlocked to the power supply to the controller,
and assign the connected device a nonoverlapping address.
STEP 2. Product installation
Install the controller and connect the power and communication
lines.
STEP 3. Search indoor unit device
Search for the indoor unit device you want to use and save it to the
product.
STEP 4. Install ThinQ app and register an account
See attached form ‘Connecting LG ThinQ and LG Electronics’.
STEP 5. Connect and use ThinQ app
Interlocking with the ThinQ app to control/monitor the searched in-
door unit.

Installation Manual 15
ENGLISH
Connection of RS485 communication line
One unit of controller can connect up to 16 indoor units.
When multiple devices are connected, they must be connected in a
BUS format.
Otherwise, the controller may cause malfunction.
c@g
c@g
<Correct example : RS485 BUS
format connection>
<Incorrect example : RS485
STAR format connection>
Indoor unit central control address setting
First, you need to grant address that does not overlap to each equip-
ment (indoor unit, ventilation equipment) considering the entire instal-
lation composition connected to one controller.
The address of the device must be set within the range of 00~0F.
Note : Granting outdoor unit and indoor unit number
If the outdoor unit product is Multi V, it is recommended to set the first
digit of the address as the outdoor unit number, and classify the sec-
ond digit as the indoor unit number, so that the system composition
and division can be easily identified during the address setting.
Outdoor unit(group) number Indoor unit number
14 Cloud Gateway
CAUTION
Installation work requires specialized skills.
Therefore, the installation contents mentioned in this page must be
carried out by a qualified installation technician.
* Refer to the latest technical information for BECON cloud interlock-
ing and install.
If you have questions or requests related to the installation, please
contact service center or installation specialty store acknowledged by
LG.
!
Cloud Gateway
Setting
address
00
Setting
address
01
Setting
address
0F
Outdoor
unit
Indoor
unit 1
Indoor
unit 2
Indoor
unit 3
NOTE :
• The maximum allowable communication length guaranteed by LG
Electronics is 1000 m. In other words, the controller and the farthest
installed device must be installed within the distance of 1000 m.
• It is recommended to use the communication cable which is more
than 0.75 mm2.
• Set the address that does not overlap within the same device type.
• When multiple different wireless LAN equipment are connected to
the router to which you are connecting the controller, the wireless
LAN malfunction may be caused (Such as delayed operation
speed, disconnected, etc.) In this case, it is recommended to use a
separate router to connect the controller.
Installation environment inspection and equip-
ment address setting

Installation Manual 17
ENGLISH
3. Connect RS485 cable located at the backside of the controller
main unit to RS485 terminal.
Remove the sheath using the guide as shown in the following fig-
ure during the T/B wiring, and then insert a short protecting
sleeve into the O-ring or U-terminal to wiring.
45±5 mm
GN/YL
20 mm
10±3 mm
<Sheath removal guide> <Application appearance of
O-Ring and sleeve>
Sleeve O-Ring
CAUTION
Since RS485 communication cable connection has polarity, be care-
ful not to reverse the connections of two lines.
When connecting the wire in reclamation structure, be careful of the
bending of RS485 communication cable.
Supply and communication cable of appliances shall not be lighter
than polychloroprene sheathed. (code designation 60245 IEC 57)
!
16 Cloud Gateway
Note : Setting method of indoor unit central control address
The central control address setting method may be different accord-
ing to the indoor unit product or remote controller type, so proceed
the address setting by referring to the indoor unit product or wired re-
mote controller manual.
Installation of the product and connection of
RS485 communication line
Installing the product
Method for installing and cabling the controller is as follows.
1. Decide where to install the controller.
- Before fixing the controller to the wall, check if it is a suitable lo-
cation to connect the controller, RS485 cable, power cable, and
ethernet cable.
NOTE :
When installing turn off the power of the product connecting with the
controller. Controller failure may occur when installing the controller
with the connected product powered on.
2. Fix the wall installation plate of the controller on the wall.

Installation Manual 19
ENGLISH
18 Cloud Gateway
4. Connect the Ethernet cable to the LAN port on the back of the con-
troller's main unit.
6. Match the groove of the product to the hook of the wall installation
plate installed on the wall.
7. Lower the product to lock the hook. Fix the installation plate and
product through the controller fixing screws after locking.
8. Turn on the power.
5. Connect the 12V power suppled through the outdoor unit to the
power terminal located at the back of the controller's main unit.
Outdoor unit connector
Outdoor
unit B
Outdoor
unit A
Indoor
unit B
Indoor
unit A
Central
control B
Central
control A Dry 1 Dry 2 GND 12 V

20 Cloud Gateway Installation Manual 21
ENGLISH
Search for the indoor unit device
Search for the indoor unit
Search for the installed indoor unit device and display the number of
indoor units searched with LED.
Refer to the ‘Connecting LG ThinQ and LG Electronics’ manual at-
tached in the page for the account registration method and ThinQ
app installation.
Registering the product
- Check the product registration method according to the smart
phone OS. Some screens may be different from the actual applica-
tion screen.
- App image may vary depending on the ThinQ app version,
- When log in, press the product registration menu (+) on the main
screen and select Cloud Gateway.
Connect the products to the network (Use wired)
- Verify that the Cloud Gateway is wired to the router.
- Press the register button on the side of the cloud gateway for at
least 3 seconds.
- Please select the network to which the cloud gateway is connected
in the smartphone's Wi-Fi settings.
- Click start search to display the connecting cloud gateway and se-
lect it to complete the network connection.
Connect the products to the network (Use wire-
less)
- Verify that the cloud gateway is wired to the router.
- Press the register button on the side of the cloud gateway for at
least 3 seconds. The product's front LED blinks to verify that Wi-Fi
connection is ready.
- Select the network to connect the cloud gateway to from the list of
networks displayed in the app.
- Enter the password for the selected network (Router) and click Con-
nect to complete the network connection.
1) When the controller is powered on, the controller automatically ini-
tiates an indoor unit device search.
2) After 30 seconds, the indoor unit search is completed, and turns
off after dimming LED as many as the number of indoor units
found.
ex. 3 units of installation indoor unit →Turns off after dimming
LED 3 times
NOTE :
Proceed with 'product registration' step after completing the search of
the indoor unit device.
When the indoor unit search step is not completed and the next step
is carried out, it will cause malfunction.
When the LED does not dim as much as the number of indoor unit
connections, check the installation status of the indoor unit.
The reset switch allows to restart searching of indoor units by reset-
ting the power.
c@g
Red LED
< Reset Switch >
Install the ThinQ app and register the account

22 Cloud Gateway Installation Manual 23
ENGLISH
Connecting LG ThinQ and LG Electronics NOTE :
• The Wi-Fi name and password are on the wireless router. Wi-Fi
should only select 2.4 GHz.
The modem mounted on the home appliance does not support 5
GHz and cannot connect the home appliance to the wireless router.
• WPA2 is recommended for the type of authentication and encryp-
tion of the wireless router.
• Wireless network connection quality can be affected by the sur-
rounding wireless environment. If a failure occurs, contact internet
service provider.
• When you can't connect home appliance's modem to wireless
router, use the following methods to solve.
- When a firewall is set on the wireless router, proceed after regis-
tering or releasing exceptions.
- When the Wi-Fi name is in Korean or special characters, set it as
English or numeric, or combination of English and numeric char-
acters. When the name contains Korean or special characters,
you cannot connect.
• When the distance between the product and the wireless router is
too far, the signal strength is weakened. A weak signal can take a
lot of time or fail to register the product.
• When changing the wireless router, internet service provider, or
password, delete the registered product in LG ThinQ and re-register
it.
• The content of this manual may vary depending on the version of
the LG ThinQ application and may change without notifying the
user.
1. Turn off the data function of the smartphone
• Android phone users should turn off the mobile
data.
• iOS phone users should turn off the cellular data.
2. Connect the smartphone to the home Wi-Fi.
• Wi-Fi names with 5G characters should not be
selected. Models fitted to home appliances do
not support 5 GHz.
3. Search for ‘LG ThinQ’ app and install.
• Android phone users should search for the 'LG
ThinQ' app in Google Play Store and install.
• iOS phone users should search 'LG ThinQ' app
in the Apple App Store and install.
4. Run the LG ThinQ app installed in the background
of smartphone.
5. Log in to the LG ThinQ app.
• Log in with the existing account or create an LG
account.
6. Click the product registration menu (+) and select
Cloud Gateway
• Follow the instructions in the LG ThinQ app to
proceed with the product registration.

24 Cloud Gateway Installation Manual 25
ENGLISH
Synchronize product connection information
- It is able to check the number of air conditioners available to con-
nect to the cloud gateway.
- By clicking next the app will send and receive information with the
cloud gateway.
- The app sends and receives product information and registers prod-
uct information on the server.
- Once the product information is registered on the server, you can
check the registered cloud gateway and connected air conditioner
information on the main page of the app.
- The status display LED (red) of the cloud gateway is lighted and re-
mains lighted while the server is connected.
Add product and check setting
- Click on the cloud gateway on the main page to check the con-
nected air conditioner information.
- Addition of air conditioner and cloud gateway settings can be
checked/changed via the top right screen, addition of products and
Cloud Gateway Settings menu.
Controlling Air Conditioner via ThinQ
Control/ monitoring functions
The air conditioner control and information can be monitored via
ThinQ app.
Click Cloud Gateway on the main page to check the connected air
conditioner information.
The controllable items and condition information can be checked by
selecting the air conditioner that you want to check the control and
details.
Refer to the [Instructions] of ThinQ app for air conditioner control/
monitoring functions and instructions via ThinQ app.
Depending on the air conditioner model, some functions may not
work, and depending on the version of the ThinQ app, the image may
vary.
When interlocking BECON cloud
To interlock the BECON cloud, you need to set it up through a sepa-
rate PC program. Refer to the latest technical information for installa-
tion. For the cloud gateway, address 00~0F is set as default setting.
When interlocking BECON cloud, you must delete the uninstalled in-
door unit and install.
CAUTION
The address must be set via separate PC program in order to use an
address outside the default setting.
The FF address cannot be used as an indoor unit address since in
the cloud gateway, its own address is set to FF.
!
Open source software guide
To obtain a developer source code for this product with on-board
GPL, LGPL, MPL or other open source license,
visit http://opensource.lge.com.
You can download the source code, content of all relevant licenses,
copyright notice, and a mark indicating that we bear no responsibility
for the code.
If you request the open source codes for the software installed in this
after the purchase of the product, the code will be provided in CD-
ROM for a minimum fee used to cover the costs of the media and
shipping.
Wireless Product Specifications
Frequency range 2412 MHz - 2472 MHz
Output Power(Max) 18.12 dBm
Wireless function S/W version: V 1.0
For consideration of the user, this device should be installed and op-
erated with a minimum distance of 20 cm between the device and the
body.
RF Radiation Exposure Statement
This equipment shall be installed and used at a minimum distance of
20 cm from the human body.

Installation Manual 27
ENGLISH
26 Cloud Gateway
When there is a problem with the product
When there is a problem with the product, please check the following
cases before requesting to the service center.
Symptom OK Actions
“Product regis-
tration failed or
product failed”
message is dis-
played during
product regis-
tration proce-
dure in ThinQ
app.
* Check the router
setting
1) 5 GHz setting
2) Signal strength
(Less than -60 dB)
3) Security method
(OPEN, WEP)
4) Incorrect password
entry
Setting the IP router
1) 2.4 GHz setting
2) Wireless signal strength
is at least more than
-60 dB
3) Security method
change : WPA
4) Password check (Eng-
lish, number, some spe-
cial characters)
Disconnection
frequently oc-
curs when
using.
1) Check whether the
red LED of the
controller is
lighted.
2) Check Wi-Fi signal
strength
3) Internet communi-
cation inspection
When the controller LED is
off, there may be a problem
with internet connection.
1) Try resetting the con-
troller using the reset
button.
2) Try resetting the power
of the router.
3) When continuous con-
nection is not available
Check that the Smart-
phone has an internet
connection through the
router.
When there is no con-
nection, request a router
and internet inspection.
Things to Check before Reporting Problems
Disposal of your old appliance
1. This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be dis-
posed of separately from the municipal waste stream.
2. Old electrical products can contain hazardous substances
so correct disposal of your old appliance will help prevent
potential negative consequences for the environment and
human health. Your old appliance may contain reusable
parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve
limited resources.
3. You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country please see www.lg.com/global/recycling
Disposal of Waste Batteries
1. All batteries should be disposed separately from the mu-
nicipal waste stream via designated collection facilities ap-
pointed by the government or the local authorities.
2. The correct disposal of your old batteries will help to pre-
vent potential negative consequences for the environment,
animal and human health.
3. For more detail information about disposal of your old bat-
teries, please contact your city office, waste disposal serv-
ice or the shop where you purchased the product.
Also You can contact our LG Support Representative Call
center from below Link
https://www.lg.com/sa_en/support/contact/telephone
hThe above information applies only to Saudi Arabia.
Declaration of Conformity EN
Hereby, LG Electronics declares that the radio equipment type Cloud
Gateway is in compliance with Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
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