LG PuriCare CARESHIP User manual

CARESHIP

This is a routine maintenance
service to ensure your
LG PuriCare™Water and
Air Puri󲘏ers are performing
at its 󲘏nest.
Just like batteries that need to be replaced once it is consumed,
󲘏lters need to be replaced as well to ensure clean water & air.
• To ensure consistent pure & hygienic
drinking water
• Filters are consumable & periodic
replacement is required
• Skill is required to perform 󲘏lter
replacement & product sanitation
Technician visit
once every:
Filter delivery to
doorstep once every:
• To ensure consistent clean & fresh air
• Filters are consumable & periodic
replacement is required
• Skill is required to perform 󲘏lter
replacement & product sanitation
Water Puri󲘏er
SELF-SERVICE REGULAR VISIT
OR
Air Puri󲘏er
What is LG CARESHIP?
IMPORTANT?
Why product maintenance
is

1 Plan 0 Worries
In case of product relocation, product need to be carried by customer to the new location and LG PuriCare™will provide the product
reinstallation (applicable for water puri󲘏er only). Product reinstallation is provided once a year only.
Additional charges related to 󲘏lter replacement may be incurred in case of heavy usage.
Yearly change internal pipe entitled for selected models only.
*
**
***
1 Plan 0 Worries to ensure your LG PuriCare™
product is working in tip-top condition all year round.
Economical Rates
Complimentary Yearly
Internal Pipe Change***
Save More with Extended
LG CareShip Subscriptions
Free Reinstallation*
Routine Product
Maintenance with
Good Review
Why choose LG CARESHIP?
Easy Cashless
Transactions
Available
No Additional
Charges for Expired
Filter Replacements**
Professionally
Trained CareShip
Personnel
LG Genuine Filters
and Parts

1st Visit
• Product Sanitation
• Product Features &
Functions Inspection
• Product Sanitation
• Product Features &
Functions Inspection
• Change Filter
(Follow Schedule)
2nd Visit
• Product Sanitation
• Product Features &
Functions Inspection
3rd Visit
• Product Sanitation
• Product Features &
Functions Inspection
• Change Filter
(Follow Schedule)
• Change Internal Pipe
4th Visit
• Guide customer the cleaning step
of nozzle and brief on
product function
• Fill up service card
• Inform customer the next
maintenance service schedule
• Open the Filter Cover
• Remove the 󲘏lter by turning to
anti-clockwise
• Clean the 󲘏lter head with brush• Washing hand & wearing glove
• Clean the surroundings for
water puri󲘏er maintenance
• Assem the new 󲘏lter by turning
to clockwise
• Push the 󲘏lter back to position
• Ensure arrow mark on the 󲘏lter
joints is aligend
• Close the 󲘏lter cover
• Press & hold "cold" button
3-5sec for 󲘏lter rest.
Water Puri󲘏ers
WD518AN, WD516AN, WD216AN, WD517AN,
WD217AN, WD515AN, WD512AN, WD210AN,
WS410GN, WS510SN
4 Visits / Year (Every 3 Months)
LG CareShip
For the best care and to ensure your
LG PuriCare™ Water Puri󲘏er is functioning in
good order, we have designed the Total Care
Service. All to gurantee your device is working
at its best.
PLAN
*Yearly change internal pipe entitled for selected models only.
(Regular Visit)

4 Visits / Year (Every 3 Months)
LG CareShip PLAN
A quick and easy step-by-step
󲘏lter change guide. So simple,
anyone can do it!
Open the 󲘏lter cover.
Assemble the new 󲘏lter by
turning clockwise.
Close the 󲘏lter cover.
Remove the 󲘏lter by turning
to anti-clockwise.
Clean the 󲘏lter head with brush.
Ensure the arrow mark on
the 󲘏lter joint is aligned.
Press and hold "cold" button
3-5 seconds for 󲘏lter reset.
Push the 󲘏lter back to position.
Step 1
Step 4
Step 7
Step 2
Step 5
Step 8
Step 3
Step 6
(Self-Service)
Water Puri󲘏ers
WD518AN, WD516AN, WD216AN
Filter delivery / Year (Every 6 Months)

1st Visit 2nd Visit
360° Air Puri󲘏ers
AS10GDWB0, AS65GDWB0, AS10GDPB0,
AS65GDPB0, AS60GHWG0
2 Visits / Year (Every 6 months)
• Washing hand & wearing glove
• Prepare cleaning kit and tools
• Replace the required 󲘏lter(s)
& cleaning PM1.0 Sensor (Air
Pollution Sensor)
• Clean front and rear cover then
assemble all cover after cleaning
• Turn o󲘎 power, unplugged power
cord, ready drain sheet and start
cleaning
• Remove top cover and screws at
the sides then open up the grille
• Turn on the unit and check all
functions to ensure it works well
• Fill up service card
• Clean the fan blade, top &
bottom grille
• Set cover disassembly: clean up
body, surface and remove
HEPA 󲘏lter
• Explain the service process to
customer and get their signature
on service sheet
• Inform customer the next
maintenance service schedule
• Cleaning
• Checking
• Change Pre-Filter
• Cleaning
• Checking
• Change Pre-Filter
& HEPA Filter
We have established a speci󲘏c and specialised
periodic service plan that is made to ensure
your LG PuriCare™ 360° Air Puri󲘏er is
functioning without any complications.
LG CareShip PLAN (for Air Purifiers)

2 Visits / Year (Every 6 months)
*Filter replacement cycle may exceed 6 months and cause issues if service is received after 3 months from the contract start date.
Subscribe LG CareShip
on last visit date (On Time)
Subscribe LG CareShip after
3 months since last visit date
Subscribe LG CareShip within
3 months since last visit date
New LG CareShip Customers
(without 󲘏lter replacement / history)
a. New LG CareShip contract starts from the
month the existing contract ends.
b. Customer to get maintenance service 4 visits
per year every 3 months (water puri󲘏er) or 2
visits per year every 6 months (air puri󲘏er)
from the last visit date.
a. New LG CareShip contract starts on the date
the customer signs up.
b. 1st visit to be scheduled in the month of
contract start date, services include 󲘏lter
replacement OR whole replacement service*.
a. New LG CareShip contract starts on the date
the customer signs up.
b. Customer to get maintenance service 4 visits
per year every 3 months (water puri󲘏er) or
2 visits per year every 6 months (air puri󲘏er)
from the last visit date.
a. New LG CareShip contract starts on the date
the customer signs up.
b. Visits will be scheduled based on the date of
purchase of the product
LG CareShip CONDITION
To ensure your product maintenance runs smoothly,
we have prepared a clear and e󲘎ortless plan.

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LG CareShip PACKAGE
Value Rates, Excellent Service. Select from a variety of pricing plans that suit your needs.

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