
©2020 LIONELL.L.C.
6301 Performance Dr., CONCORD, NC 28027
UNITEDSTATES OF AMERICA
PRINTEDIN CHINA
Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of LIGHT BULBS,
LED’s & TRACTION TIRESare warranted to theoriginal owner-purchaser fora period of one year from the original date of purchaseagainst
original defects in materialsorworkmanship when purchased through a Lionel Authorized Retailer*.
Thiswarrantydoes NOT cover thefollowing:
• Normal wearand tear
• Light bulbsorLED’s
• Defects appearing in the course of commercial use
• Damage resulting from abuse/misuse of theproduct
Transferof thisproduct bytheoriginal owner-purchaser to another person voidsthis warrantyin its entirety. Modification of thisproduct in any way; visually,
mechanicallyor electronically, voidsthewarrantyin its entirety.
Anywarranted product which isdefective in original materialsor workmanship and isdelivered bytheoriginal owner-purchaser(thiswarrantyisnon-
transferrable)to Lionel LLC oranyLionel Authorized Service Station MUST beaccompanied bytheoriginal receipt forpurchase (or copy)from an Authorized
Lionel Retailer*, will at thediscretion of Lionel LLC, be repaired or replaced, without charge forparts orlabor. In the event the defective product cannot be repaired,
and a suitable replacement isnot available, Lionel will offer to replacetheproduct with a comparablemodel (determined by LionelLLC), if available. In the
event a comparablemodel isnot availablethe customer will be refunded theoriginal purchase price (requires proof of purchasefrom theAuthorized Lionel
Retailer*it wasoriginallypurchased). Anyproducts on which warranty service is sought must be sent freight orpostage prepaid (Lionelwill refuse anypackagewhen
postageisdue). Transportation and shipping charges are not coveredas part of this warranty.
NOTE:Products that require service that do not have a receipt from an LIONEL AUTHORIZED RETAILER* will be required to pay for
all parts required to repair the product (labor will not incur a charge) providing the product is notolder than 3 years from date of
manufacture and is within 1 year from date of purchase. A copy of the original
sales receipt is required.
In no event shall Lionel LLC be held liable for incidental or consequential damages.
Instructions forObtaining Service
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f serviceforthisLionel LLC product is required; bring theitem, along with yourDATED sales receipt and completed warranty information (at the bottom of this page)
to thenearest Lionel Authorized Service Station. Yournearest Lionel Service Station can befound by calling 1-800-4-LIONEL orby accessing the websiteat www.
lionel.com.
If you prefer to send yourLionel product directlyto Lionel, for repair you must FIRST call 1-800-4LIONEL (1-800-454-6635)orwriteto Lionel Customer Service, 6301
Performance Drive, Concord, NC 28027. Please have the 6-digit Lionel product number, thedate of original purchase, thedealer where theitem was purchased and
what seemsto bethe problem. You will receive a return authorization (RA)number to ensure yourmerchandise will be properly tracked and handled upon receipt at
Lionel LLC.
Once you haveyourReturn Authorization (RA)number, make sure the item ispacked in itsoriginal Styrofoam innercontainerwhich isplaced inside the original
outer displaybox (thiswill help prevent damage during shipping and handling). This shipment MUST be prepaid and we recommendthat it beinsured with the
carrier of your choice.
Please make sure you have followed all of theabove instructions carefully before returning anymerchandise for service. You may choose to have your product repaired
by oneof Lionel LLC’s Authorized ServiceStationsafter its warrantyhas expired. A reasonable service fee should be expected once the product warranty hasexpired.
Warranty Information
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lease complete theinformation below and keep it, along with yourDATED ORIGINAL SALES RECEIPT. You MUSTpresent thisform AND your DATED
SALES RECEIPTwhen requesting warranty service.
*A complete listing of Lionel Authorized retailers can befound by calling 1-800-4-LIONEL orby visiting our websiteat www.lionel.com.
Products that are more than 3 years old, from date of manufacture, are not applicable for warranty coverage, even if they havenever been sold priorto thisdate. (Under
no circumstance shall any componentsorlaborbeprovided free of charge.)
Name _________________________________________________________________________
Address ________________________________________________________________________
Place of Purchase _________________________________________________________________
Date of Purchase __________________________________________________________________
Product Number __________________________________________________________________
S
ome states do not allow the exclusion orlimitation of incidental or consequential damages, so theabove exclusion may not apply to you. This warranty gives you
specificlegal rightsand you mayhave other rightswhich vary from stateto state.