Lopi Heritage Bay Insert User manual

Owner's Manual
- August, 2001 -
WARNING: If the information in this manual is not followed exactly, a fire or explosion may
result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
¥ Do not try to light any appliance.
¥ Do not touch any electrical switch; do not use any phone in your building.
¥ Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
¥ If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Heritage Bay Insert
B-Vent Gas Fireplace Insert
10850 117th Place N.E. Kirkland, WA 98033
$10.00 93508060 Listed

INTRODUCTION & IMPORTANT INFORMATION PAGE 1
Introduction
We welcome you as a new owner of a Heritage Bay gas heater. In purchasing a Heritage Bay
you have joined the growing ranks of concerned individuals whose selection of an energy system
reflects both a concern for the environment and aesthetics. The Heritage Bay is one of the finest
home heaters the world over. This manual will explain the installation, operation, and
maintenance of this gas-burning heater. Please familiarize yourself with the Owner's Manual
before operating your heater and save the manual for future reference. Included are helpful hints
and suggestions which will make the installation and operation of your new heater an easier and
more enjoyable experience. We offer our continual support and guidance to help you achieve the
maximum benefit and enjoyment from your heater.
Important Information
No other Heritage Bay heater has the same serial
number as yours. It can be found behind the
control cover on a plate chained to the heater.
This serial number will be needed in case you
require service of any type.
Model: Heritage Bay Insert (B-Vent)
Serial Number:
Purchase Date:
Purchased From:
Mail your Warranty Card Today, and Save
Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill of
Sale to us.
We suggest that you attach your Bill of Sale to
this page so that you will have all the
information you need in one place should the
need for service or information occur.

PAGE 2SAFETY PRECAUTIONS
¥ IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
¥ This unit must be installed by a qualified installer to prevent the possibility of
an explosion. Your dealer will know the requirements in your area and can
inform you of those people considered qualified. The room heater should be
inspected before use and at least annually by a qualified service person. More
frequent cleaning may be required due to excessive lint from carpeting,
bedding material, etc.
¥ The instructions in this manual must be strictly adhered to. Do not use
makeshift methods or compromise in the installation. Improper installation
will void the warranty and safety listing.
THIS CONTROL
HAS BEEN
CONVERTED TO
LP
THIS CONTROL
HAS BEEN
CONVERTED FOR
NATURAL GAS
¥ This heater is either approved for natural gas
(NG) or for propane (LP). Burning the
incorrect fuel will void the warranty and safety
listing and may cause an extreme safety
hazard. Direct questions about the type of fuel
used to your dealer. Check the label and flame
adjust knob on the gas control valve.
Ok
¥ Contact your local
building officials to
obtain a permit and
information on any
installation restrictions or
inspection requirements in
your area. Notify your
insurance company of this
heater as well.
¥ If the flame becomes
sooty, dark orange in
color, or extremely tall,
do not operate the heater.
Call your dealer and
arrange for proper
servicing.
¥ It is imperative that
control compartments,
screens, or circulating air
passageways of the heater
be kept clean and free of
obstructions. These areas
provide the air necessary
for safe operation. ?
¥ Do not operate the heater
if it is not operating
properly in any fashion or
if you are uncertain. Call
your dealer for a full
explanation of your heater
and what to expect.
Gas
¥ Do not store or use
gasoline or other
flammable liquids in the
vicinity of this heater.
¥ Keep all furniture or other
combustible items at least
36" away from the front
of the heater.
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¥ Do not operate if any
portion of the heater was
submerged in water or if
any corrosion occurs.

SAFETY PRECAUTIONS (CONTINUED)PAGE 3
¥ Do not place clothing or
other flammable items on
or near the heater.
Because this heater can be
controlled by a thermostat
there is a possibility of the
heater turning on and
igniting any items placed
on or near it.
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¥ Light the heater using the
built-in piezo igniter. Do
not use matches or any
other external device to
light your heater.
¥ Never remove, replace,
modify or substitute any
part of the heater unless
¥ The viewing glass should
be opened for service only
(see the maintenance
section of this manual).
¥ Any safety screen or
guard removed for
servicing must be
replaced prior to
operating the heater.
instructions are given in
this manual. All other
work must be done by a
trained technician. Don't
modify or replace orifices.
¥ Allow the heater to cool
before carrying out any
maintenance or cleaning.
¥ Operate the heater
according to the
instructions included in
this manual.
¥ If the main burners do not
start correctly turn the gas
off at the gas control
valve and call your dealer
for service.
¥ The pilot flame must
contact the thermopile
and thermocouple (see the
illustration to the left). If
it does not, turn the gas
control valve to "OFF"
and call your dealer.
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¥ This unit is not for use
with solid fuel
¥ Do not place anything
inside the firebox (except
the included fiber logs).
¥ If the fiber logs become
damaged, replace with
Travis Industries log set.
This
Manual
¥ Do not throw this manual
away. This manual has
important operating and
maintenance instructions
that you will need at a
later time. Always follow
the instructions in this
manual.
¥ Do not touch the hot
surfaces of the heater.
Educate all children of the
danger of a high-
temperature heater.
Young children should be
supervised when they are
in the same room as the
heater.
¥ Plug the heater into a
115V grounded electrical
outlet. Do not remove the
grounding plug.
¥ Don't route the electrical
cord in front of or over
the heater
¥ Instruct everyone in the
house how to shut gas off
to the appliance and at the
gas main shutoff valve.
The gas main shutoff
valve is usually next to
the gas meter or propane
tank and requires a
wrench to shut off.
¥Travis Industries, Inc.
grants no warranty,
implied or stated, for the
installation or
maintenance of your
heater, and assumes no
responsibility of any
consequential
damage(s).

PAGE 4TABLE OF CONTENTS
General Information
Introduction & Important Information ............. 1
Safety Precautions......................................... 2
Features & Specifications.............................. 5
Features & Specifications
Installation Options ........................................ 5
Features......................................................... 5
Heating Specifications ................................... 5
Dimensions.................................................... 5
Fuel................................................................ 5
Emissions....................................................... 5
Electrical Specifications ................................. 5
Insert Installation
Installation Preparation.................................. 6
Items Packed with the Heater........................ 6
Additional Items Required for Insert Install. ... 6
Order of Installation ....................................... 6
Insert Placement............................................ 6
Floor Protection ............................................. 7
Gas Line Installation ...................................... 7
Gas Inlet Pressure ......................................... 7
Vent Requirements ........................................ 8
Vent Termination Requirements.................... 8
Electrical Connection ..................................... 8
Finalizing the Installation
1 Opening the Door ....................................... 9
2 Installing the Logs and Coals ..................... 10
3 Close the Door............................................ 10
4 Leak Testing the Gas Line.......................... 11
5 Checking the Pilot Flame............................ 11
6 Checking the Draft...................................... 11
7 Adjusting the Air Shutter ............................. 11
8 Checking the Flame Height ........................ 11
9 Explaining Heater Operation to the Owner . 11
Operating Your Heater
Before You Begin.......................................... 12
Location of Controls....................................... 12
Starting The Pilot ........................................... 13
Starting the Heater for the First Time ............14
Turning the Heater On and Off ..................... 14
Adjusting the Flame Height............................14
Adjusting the Blower Speed.......................... 15
Normal Operating Sounds ............................. 15
Maintaining Your Heater
Yearly Service Procedure ..............................16
Troubleshooting
Troubleshooting Table .................................. 17
How this Heater Works ................................. 18
What Turns the Main Burners
On and Off ..............................................18
What Prevents Gas Buildup................... 18
Why Nothing Should Be Placed
Against the Heater ................................. 19
Wiring Diagram...................................... 19
Warranty
Warranty ........................................................20
Listing Information
Safety Label ................................................... 21
Optional Equipment
Surround Panel Installation............................ 22
Thermostat.................................................... 23
Remote Control Thermostat ..........................24
Telescoping Legs.......................................... 24
Propane Conversion Kit................................. 24
Index
Index ..............................................................28
Symbols Used in this Manual
The illustration below details what the symbols used along the left margin indicate.
Requirement
¥¥
¥¥ 11 11 !! !! ?? ?? ++ ++
Hint
NoteWarningStep

FEATURES AND SPECIFICATIONS PAGE 5
Installation Options:
¥ Masonry Fireplace Insert
¥ Factory Built (Metal)
Fireplace Insert
Features:
¥ Works During Power Outages
(millivolt system)
¥ High Efficiency; Up to 80% for Natural Gas,
82% for LP (Steady State)
¥ Optional Thermostat or Remote Control
¥ Realistic "Wood Fire" Look
¥ Convenient Operating Controls
¥ Variable-Rate Heat Output
¥ Quiet Blower for Effective Heat Distribution
¥ Low Maintenance
Heating Specifications:
Approximate Heating Capacity (in square feet)* 600 - 1600
AFUE (Annual Fuel Utilization Efficiency) 68 %
Natural Gas LP (Propane)
High Burn Input Rate (In BTU's) 40,000 38,000
Low Burn Input Rate (In BTU's) 23,000 20,000
Efficiency** 80% 82%
* Heating capacity will vary with the home's floor plan and insulation, natural gas or Propane BTU rating, and outside temperature.
** Efficiency rating is a product of thermal efficiency rating determined under continuous operation independent of installed system.
To measure the net BTU's, multiply the BTU input by the efficiency percentage (80% for natural gas, 82% for LP).
Dimensions
Weight: 200 Lbs.
Width of unit at
fireplace opening
4Ó Vent is angled 45¡ back
8-3/8"*
* Includes trim and the required 3/8Ó gap between the surround panels and fireplace.
17-5/8"
40-1/2Ó* for 8Ó Panels
44-1/2Ó* for10Ó Panels
48-1/2Ó* for12Ó Panels
24-1/8"
17-5/8"
12-5/8"
19-7/8"
27-3/4Ó* for 8Ó Panels
29-3/4Ó* for10Ó Panels
31-3/4Ó* for12Ó Panels
13-1/2"*
(up to 6Ó of additional space is
required for vent hook-up)
19Ó
Fuel: The heater is designed either for natural gas or for propane (but not
for both). Check the sticker on the top of the gas control valve.
Emissions: This unit has passed the ANSI emission standards for vented room
heaters as tested by OMNI Environmental Services, Inc.
Electrical Specifications: 115 Volts, 1.3 Amps, 60 Hz (150 watts on high)

PAGE 6INSERT INSTALLATION - For qualified installers only!
Installation Preparation
! This appliance must be installed in accordance with all local codes, if any; if not, follow ANSI
Z223.1 and the requirements listed in this manual. Failure to follow all of the requirements
may result in property damage, bodily injury, or even death.
! Notify your insurance company before hooking up this heater.
! The requirements listed below are divided into sections. All requirements must be met
simultaneously. The order of installation is not rigid Ð the qualified installer should follow the
procedure best suited for the installation.
Items Packed with the Heater
¥Heritage Bay Insert Gas Heater
¥Owner's Manual
¥Panel Hardware (4 screws, U-nuts, tape)
¥Log Set (2 Logs, 2 Twigs, Coals)
¥Propane Conversion Kit
¥Leveling Bolts
Additional Items Required for Insert Installation
¥Surround Panels (8", 10", or 12")
Order of Installation
1If the heater is to use propane, follow the
instructions on pages 25 - 29
2Install the side surround panels (see page 22)
4Position the heater
5Connect the gas line
6Connect the gas vent
7Attach the top surround panel and trim
8Follow the instructions under "Finalizing
the Installation" on pages 9 through 11
Insert Placement
The heater inserts 13-1/2" into
the fireplace (NOTE: the vent
protrudes up to 6" beyond the
rear edge of the heater).
Min. 30" WIde (includes approximately 6" for gas line installation)
Min. 21" Tall
(includes 2" for
vent installation)
See the section "Gas Line
Installation" for details on
the gas inlet location.
Facing must extend 8"
from the side of insert.
Measure from the side
convection channel.
Facing must extend 8" from the top of
the insert. The mantel must be 17-1/2"
above the top.
Run the power cord to the side
behind the surround panels.
When installed,
the surround
panels must be
3/8" off of the
fireplace facing.
Use the leveling bolts for
fireplaces with recessed
floors (included with the
insert).

INSERT INSTALLATION (CONT.) - For qualified installers only! PAGE 7
Insert Placement (continued)
¥The insert may be placed inside a masonry fireplace or listed zero-
clearance (metal) fireplace
¥Insert must be placed so no combustibles are within, or can swing
within 36" of the front of the heater (e.g. drapes, doors)
¥The insert must be installed in a level, undamaged fireplace
(damage must be repaired prior to installation). Use the included
leveling bolts to level the insert in fireplaces with recessed floors.
¥The insert must maintain 10" clearance to sidewalls (measure
from the upper top)
¥Non-combustible facing (e.g. brick, tile) must extend 8" minimum
from the side and 8" to the top of the insert (measure from the
upper top)
¥Combustible mantles must be a minimum 17-1/2" above the top
of the insert (measure from the upper top)
+Clearances may be reduced by methods specified in NFPA 211,
listed wall shields or other means approved by local building or
fire officials.
¥This heater may be placed in a bedroom. Please be aware of the
large amount of heat this appliance produces when determining a
location.
Zero-Clearance (Metal) Fireplace
Requirements:
¥The damper ("A") and grate (with logset) ("B") must
be removed (see the illustration below)
¥The smoke shelf ("C"), internal baffles ("D"), screen
("E"), masonry lining or refractory ("G" & "I"), and
metal or glass doors ("F") may be removed (if
applicable)
¥The insulation ("H"), and any structured rigid frame
members (metal sides, floor, door frame, face of the
fireplace, etc.) may not be removed or altered.
A
A
A
A
A
A
C
B
F
I
D
E
A
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G
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H
Floor Protection
¥The heater must be installed on a non-combustible hearth and may not extend over combustible flooring
Gas Line Installation
!The gas line must be installed in accordance with all local codes, if any; if not, follow ANSI Z223.1 and the requirements
listed below.
!The heater and gas control valve must be disconnected from the gas supply piping during any pressure testing of that
system at test pressures in excess of 1/2 psig. For pressures under 1/2 psig, isolate the gas supply piping by closing the
manual shutoff valve.
¥Leak test all gas line joints and the gas control valve prior to and after starting the heater.
Gas Line Connection
¥The gas inlet accepts a 3/8" F.P.T. Fitting
¥The location of the gas inlet is shown below
¥A manual shutoff valve is required for installation (it
must be located within 3' of the heater)
Fuel
¥This heater is designed either for natural gas or for
propane (but not for both). Check the sticker on the
top of the gas control valve to make sure the correct
fuel is used.
Gas Inlet Pressure
¥With the heater off, the inlet pressure must meet the
requirements listed in the table below
Standard Input Pressure
Natural Gas .............................7" W.C.
Propane...................................11" W.C.
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Back of
Heater
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NOTE:
With the insert in
place, the gas line
center is located
4-3/4" back from the
fireplace opening,
1-5/8" above the
hearth, and 7-1/2"
from the center of
the insert.
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?If the pressure is not sufficient, make sure the piping used is large enough and the total gas load for the residence does
not exceed the amount supplied.
?The supply regulator (the regulator that attaches directly to the residence inlet or to the propane tank) should supply gas
at the suggested input pressure listed below. Contact the local gas supplier if the regulator is at an improper pressure.

PAGE 8INSERT INSTALLATION (CONT.) - For qualified installers only!
Vent Requirements
!Vent must maintain the required 1" clearance to combustible materials to prevent a fire hazard.
!The gas appliance and vent system must be vented directly to the outside of the building, and never
be attached to a chimney serving a separate solid fuel or gas-burning appliance.
¥The vent must reline the entire length of the chimney and have a minimum 5' vertical rise
¥Horizontal run may not exceed 50% of the vertical rise
¥Use 4" listed gas chimney liner or B vent from one manufacturer (don't mix brands)
?When using flexible gas vent, do not crimp or rupture the liner when bending it into chimney offsets
¥When installed, the vent must meet all of the vent manufacturer's requirements
?When installed, the vent must provide suitable draft for the appliance. Other factors, such as exhaust
fans, may create negative pressure inside the home and cause down drafts. Additional vent height
may be required in these circumstances.
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4" Listed gas chimney
liner or B Vent
Hearth and/or hearth
pad must extend
underneath insert
Z.C. (Metal) firebox
6"
Min.
A sealed cover plate
is recommended, but
not required.
The surround panels must be
3/8" off of the fireplace facing.
17-1/2"
Min.
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6"
Min.
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Leveling bolts for step-up hearths
Zero
Clearance
Fireplace Approved Cap
Masonry
Fireplace
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17-1/2"
Min.
We recommend sealing this
area to prevent heat loss.
Use the
telescoping
legs for
raised
fireplaces.
Drafting
Performance
This appliance relies upon natural draft to operate. External forces, such as wind,
barometric pressure, topography, or factors of the home (negative pressure from exhaust
fans, chimneys, air infiltration, etc.), may adversely affect draft. Travis Industries can
not be responsible for external forces leading to less than optimal performance.
Vent Termination Requirements
¥Vent termination must have an approved cap (to prevent water from entering)
¥Vent termination must not be located where it will become plugged by snow or other material
¥Vent termination must extend a minimum of 6" above the top of the chimney
Electrical Connection
¥Plug the power cord into a grounded 110 Volt outlet (do not remove the grounding plug).

FINALIZING THE INSTALLATION-For qualified installers only! PAGE 9
1Open the door.
Use the door latch tool (3/16Ó
allen wrench) to unscrew the door
bolt.
a
b
Door
Latch
Tool
Swing the
door open
NOTE: When closing
the door, lift up on it
gently to prevent
scratching the gold
trim on the ashlip.

PAGE 10 FINALIZING THE INSTALLATION (CONT.) - For qualified installers only!
2Install the log set and embers (see the illustration below).
Rear Log (largest)
Front Log
A
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A
Burner Pan
The rear log has a
flat portion that
rests on this ledge.
The front log rests on
these platforms.
These clips keep the rear log
from tilting backwards.
Log Installation
Twig
Installation
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A
Slide the front log all the way
back against the air deflector.
The rear log
protrudes over the
burner pan on both
sides.
The front edge of
the front log rests
on this ledge.
The rear log contacts
the air deflectors.
Align the holes
in the left twig
over the pegs
on the front and
back logs.
Ember
Installation
Place the embers on this ledge at the
front of the firebox . Do not place the
embers over the burner holes.
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Align the holes
in the right twig
over the pegs
on the left twig
and back log.
!We recommend you purge the gas line at this time (with the door open). This allows gas to be
detected once it enters the firebox, ensuring gas does not build up.
3Close and secure the door (see step 1 on the previous page).

FINALIZING THE INSTALLATION (CONT.) - For qualified installers only! PAGE 11
4Turn on gas to the
heater. Leak test all
gas joints prior to
starting the
appliance. Start the
pilot. Start the main
burner. Leak test all
gas joints again.
5Check the pilot flame
to make sure it looks
like the illustration to
the right. Adjust the
pilot flame if
necessary.
6Let the heater burn
for fifteen minutes.
Adjust the air shutter,
if necessary, to
achieve the correct
looking flame (see
the illustration to the
right).
¥The air shutter
adjusts the amount of
air that mixes with
the gas before it exits
the burner holes. It
is used to fine-tune
the flame for
differences in
altitude and vent
configuration.
The pilot flame should impinge the top 3/8Ó (10 mm)
of the thermopile. If it does not, you may need to
turn the pilot up.
3/8Ó (10 mm)
Thermopile
Pilot Hood
Thermocouple
To adjust the pilot flame, remove the cover screw (and
gasket) and turn the needle valve. Clockwise lowers
the flame while counter-clockwise raises it.
PILOT ADJ
T
O
L
P
I
ON
OFF
Standard
Screwdriver
Micro (1/16Ó)
Standard
Screwdriver
AA
The cover screw and
gasket must be
replaced to prevent gas
from leaking
Cover Screw
Cover Screw Gasket
Needle Valve
Gas Control Valve
PILOT ADJ
VENT
HI
LO
Correct
Flames should be blue at the
base, yellow-orange on the top.
If the flames are too tall or sooty on
the ends, push up on the lever.
If the flames are all blue and
short, pull down the lever.
Not Enough Air Too Much Air
Locate the air shutter adjustment
lever behind the gas control valve.
Move it up or down until the flame
looks correct. Pushing up gives the
flame more air (making it bluer).
Pulling it down cuts air down,
making it more orange.
NOTE: If the air control is all the
way up, yet the flames remain
sooty, shut off gas to the fireplace
and contact a qualified gas service
technician. NOTE: The logs must be installed correctly to
monitor the flame while adjusting the air shutter.
T
O
L
P
I
ON
OFF
!If the air shutter is in its fully open position, yet the flames remain sooty, shut off gas to the heater
and contact your dealer for a remedy.
7Ensure the heater establishes a draft. If the heater unexpectedly shuts off 5 to 25 minutes after
starting, the heater may not be drafting. The cause: negative pressure. Typically, re-starting the
heater five minutes after the shutoff will overcome the negative pressure and establish a draft.
However, if this does not work, you may wish to open a door or window near the heater. This will
allow in enough air in to overcome any negative pressure. Once drafting is initiated, the heater will
work properly without having to re-start the heater or allow in outside air. This is due to the heat
generated by the pilot.
Possible Causes of Negative Pressure:
¥ Exhaust fans (Jenn-Aire type fans in kitchens, bathroom fans)
¥ Vent termination located near a down draft or against prevailing winds
¥ Internal home pressure characteristics (multiple fireplaces, etc...)
8Turn the flame adjust knob to its highest position - the flames should be approximately 10" tall.
Check the flame on low position. The flames should burn off of each burner hole. If the heater does
not work correctly, contact your dealer for a remedy.
9Give this manual to the home owner and fully explain the operation of this heater.

PAGE 12 OPERATING YOUR HEATER
Before You Begin
! Read this entire manual before you use your new heater (especially the section "Safety
Precautions" on pages 2 & 3). Failure to follow the instructions may result in property
damage, bodily injury, or even death.
Location of Controls - See explanation below
Swing the control to the right to
access the gas control valve,
igniter, and blower control.
Gas
Control
Valve
PILOT ADJ
VENT
T
O
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P
I
ON
OFF
HI
LO
Gas Control
Knob
Flame Adjust
Knob
Blower Knob
BLOWER
LO
OFF HI
PILOT
IGNITER
Pilot Igniter
ON/OFF
Switch
The on/off switch
is located on the
right side.
The Pilot Flame can be
found below the back log
on the left side.
O
F
O
N
F
Blower Knob This knob controls the speed of the internal convection blower that pushes the
heated air into the room.
On/Off Switch This control is used to turn the heater on and off.
Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly next
to the pilot, igniting the pilot flame.
Gas Control Knob This knob is used to control gas to the heater and for starting the pilot. There
are three positions, ON, OFF, & PILOT. The pointer directly below the knob
indicates the position this knob is in.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The
pointer to the upper left of the knob points to the position this knob is in.
?If using a remote control or thermostat, the On/Off Switch must be left "ON". Turning the On/Off
Switch "OFF" will keep the heater off always.

OPERATING YOUR HEATER (CONTINUED)PAGE 13
Starting The Pilot Flame
The pilot flame is required to ignite the main burners (it also plays a safety role). It should be
left on once lit. It will stay lit unless the gas control valve is turned to "OFF". However, the
pilot will go out if the gas is shut off or if the stove malfunctions. If the pilot turns off
frequently, call your dealer for information. To start the pilot follow the directions below:
NOTE: IF YOU'RE TRYING TO RE-LIGHT THE PILOT BECAUSE SERVICE WAS
PERFORMED ON THE UNIT (I.E. GAS LINE REMOVED THEN RE-INSTALLED OR
BECAUSE TANK RAN OUT OF GAS), FOLLOW THE INSTRUCTIONS FOR OPENING THE
DOOR ON PAGE 9. THEN BLEED THE GAS LINE.
APush the gas control knob in
slightly and turn it to the
"OFF" position. The knob
will not turn from "ON" to
"OFF" unless the knob is
depressed slightly.
BWait five minutes to let any
gas that may have
accumulated inside the
firebox escape. If you smell
gas, follow the directions on
the cover "IF YOU SMELL
GAS".
CTurn the gas control knob to
the "PILOT" position and
press the knob in, this will
allow gas to flow to the pilot
light. Press the red button
on the pilot igniter
repeatedly until you see the
pilot light. KEEP THE GAS
CONTROL KNOB
DEPRESSED FOR 30
SECONDS ONCE IT IS
LIT. NOTE: IF THE
PILOT DOES NOT
LIGHT AFTER 15
SECONDS, RELEASE
THE KNOB AND CALL
YOUR DEALER FOR
SERVICE.
DRelease the gas control
knob. If the pilot goes out,
repeat step C. If the pilot
refuses to stay lit, call your
dealer for service.
ETurn the gas control knob
counter-clockwise to "ON".
The pilot is now lit and the
stove can be turned on and
off.
PILOT ADJ
PILOT ADJ
PILOT
IGNITER
T
O
L
P
I
ON
OFF
PILOT ADJ
T
O
L
P
I
ON
OFF
AAA
AAA
A
A
A
A
A
30 seconds
AA
AA
AA
A
A
A
A
5 minutes
T
O
L
P
I
ON
OFF
PILOT ADJ
T
O
L
P
I
ON
OFF
?
AB
C
D
PILOT ADJ
E
T
O
L
P
I
ON
OFF
Do not press knob in for more than
15 seconds if pilot does not light.
Call Your Dealer For Service

PAGE 14 OPERATING YOUR HEATER (CONTINUED)
Starting the Heater for the First Time
¥ Paint Curing insures a durable finish. Start the heater and burn on low for 20 minutes. Turn off
and let cool. Repeat twice to fully cure the paint.
+ Fumes and smoke from the paint curing and oil burning off the steel may occur the first time you
start your heater. This is normal. We recommend you open windows to vent the room.
+ Condensation may appear on the glass each time you start the heater - this is normal.
+ Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
?Certain installations use a remote "wall switch" to turn the heater on and off. If this is the case, leave
the ON/OFF switch "ON".
Turning the Heater On and Off
O
FF
O
N
Use this switch to
turn the main burner
on and off manually.
After the pilot has been started...
See the instructions included
with the remote for details on
operation.
For systems with thermostats,
use this switch to control the
temperature (right is hotter, left
cooler). Some systems
require the on/off switch to be
on.
See the instructions
included with the
remote for changing
the battery.
!Do not place any combustible items on top of or directly in front of the heater, even temporarily.
The optional thermostat may start the heater causing a combustible item to ignite.
?If the heater turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
+Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
Flam e Height
Adjustm ent Knob
Index Mark
Turn clockw ise to adjust the flam e higher,counter-clockw ise to low er.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
VENT
HI
LO

OPERATING YOUR HEATER (CONTINUED)PAGE 15
Adjusting the Blower Speed
+The blower helps transfer the heat from the heater into the room. It will not turn on until the heater
is up to temperature (approximately 10 minutes after starting). See the illustration below for
instructions on adjusting the blower speed.
BLOWER
LO
OFF HI
PILOT
IGNITER
Blower Knob
Turn the knob all the way counter-clockwise to turn
the blower off. One click clockwise turns the
blower to high speed. Turning the knob clockwise
from the high position decreases the speed of the
blower.
Normal Operating Sounds
Gas Control Valve
As the gas control
valve is turned on
and off you will hear
a dull clicking
sound. This is the
valve opening up
and shutting down.
Blower Snap Disk
This part can
produce a clicking
sound as it turns the
blower on and off.
The appliance will
creak with change of
temperature.
Pilot Flame
The pilot flame,
which remains on,
makes a very slight
"whisper" sound.
Blower
This heater uses a blower to push
heated air into the room. You will hear
the sound of air movement that
increases as the speed is increased.

PAGE 16 MAINTAINING YOUR HEATER
Yearly Service Procedure
!Failure to inspect and maintain the heater may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified technician.
1Check the pilot flame (see illustration below). If not correct, contact your dealer for service.
2Shut off gas to the heater by turning the gas control knob to "OFF" (see step A under "Starting the
Pilot" on page 13). Let the heater cool for 15 minutes. Open the door (see page 9)
3Remove the log set (see page 10). If any log is cracked or deteriorated, replace it when re-installing.
Check the logs for sooting. A small amount of soot along the bottom of the logs is normal. If
excessive sooting is found, the heater will require adjustment. Contact your dealer.
4Clean the burner pan (especially in the burner holes and slots) and inspect the following:
¥ Check for burner pan holes that are cracked, severely warped, or corroded.
¥ Make sure the burner pan assembly fits flat against the floor of the firebox.
¥ Check the firebox and area around the pilot to make sure there is no warping or damage.
If any problem is found, discontinue use and contact your dealer for service.
Check the burner
holes and slots.
Make sure the
burner pan seals
against the floor
of the firebox.
Check the walls and
ceiling of the firebox
for deterioration.
Burner Pan
Before Disassembly: Check the pilot flame. It should
impinge the top 3/8Ó of the thermopile and engulf the
thermocouple.
3/8Ó
Thermopile
Pilot Hood
Thermocouple
5Replace the log set. Inspect the glass and door gasket. If deteriorated, replace. It may be re-
attached using high-temperature gasket cement. If the glass is damaged, replace. Close and secure
the door.
6Inspect the area behind the control cover. Check the gas control valve and all of the gas lines. If any
damage is found, discontinue use and contact your dealer for service.
7Start the pilot and turn on the main burner. The flames should be orange/yellow and not touch the
top of the firebox. If the pilot or main burners do not burn correctly, contact your dealer for service.
Monitor the blower operation.
8Remove any debris or obstruction near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.

TROUBLESHOOTING PAGE 17
Problem: Possible Cause: Don't Call for Service
Until You:
Pilot Will Not Light A gas shut off valve is turned off
The valve control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
Check all gas shut off valves
See "Starting the Pilot" Step C
See "Starting the Pilot" Step C
See "Starting the Pilot" Step C
Main Burners Will Not
Start
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
See "Starting the Pilot"
Turn the ON/OFF switch to "ON"
See the instructions included with remote
See "Turning the Heater On and Off"
Remote Control Does
Not Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote is too far away from the heater
The remote control receiver is turned "Off" or "On"
One of the two remote control batteries is dead
See "Starting the Pilot"
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the instructions included with remote
See the instructions included with remote
Thermostat Does Not
Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
See "Starting the Pilot"
Turn the ON/OFF switch to "ON"
See "Turning the Heater On and Off"
Blower Will Not
Distribute Heat
The heater is unplugged
The heater is not up to temperature
Plug the heater in.
See "Operating Your Heater"
Pilot Goes Out Once A
Month Or More
The gas supply has been shut off
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
Keep the gas supply turned on
This is a necessary safety feature that
disables the heater if a down draft occurs.
If this problem is persistent the vent may
need to be improved or changes may need
to be done to remove the negative pressure
inside the home - see your dealer for
details
Flame (and Pilot) Goes
Out 10 to 25
Minutes After
Starting
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
This is a necessary safety feature. First try
restarting the heater. If it works correctly,
a cold air blockage occurred and the vent
just needed to be heated sufficiently. If
this problem is persistent the vent may
need to be improved or changes may need
to be done to remove the negative pressure
inside the home - see your dealer for
details
Flames Are Too Blue The heater has just been started
Improper air shutter adjustment
Normal - see "Operating Your Heater"
Adjust Air Shutter - contact your dealer
Flames Are Orange
With Dirty Smoke
Something may be placed against the heater
Improper air shutter adjustment
See "How this Heater Works"
Adjust Air Shutter - contact your dealer
Flames Are Too Short
(Under 6")
The flame height may be turned too low
Something may be placed against the heater
Turn the flame height to "HI" -
See "Operating Your Heater"
See "How this Heater Works"
Thin Layer of Soot
Covers the Glass
The logs are placed incorrectly
Improper air shutter adjustment
See "Installing the Logs and Embers"
Adjust Air Shutter - contact your dealer

PAGE 18 TROUBLESHOOTING (CONTINUED)
How this Heater Works
!This heater was designed with safety as the primary concern. Many of the components inside this
heater are for safety purposes. Therefore, only certified gas service technicians should service this
heater.
What Turns the Main Burners On and Off
This heater uses a millivolt system to control its operation (a millivolt is a very small amount of
electricity). The thermopile and thermocouple generate electricity when heated by the pilot flame.
This electricity is used to operate the gas valve. Without enough electricity, the gas valve will not
turn on. That is why when starting the pilot the gas control knob has to be pressed in long enough
for the thermocouple to heat up and generate enough electricity. The thermopile provides power for
the ON/OFF switch, remote control, or thermostat (see the illustration below). Because the
thermopile generates the electricity needed to turn the heater on and off, this heater can be operated
when the power is out (although the blower will not run).
When heated, the thermopile
generates electricity (a very small
amount, measured in "Millivolts").
This electricity is
used to operate the
main burners. The main burners
are switched on and
off using the
electricity generated
by the thermopile.
The ON/OFF switch,
remote control, or
thermostat control
the circuit to the main
burner. ON
OFF
MAIN BURNER
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
What Prevents Gas Buildup
+This appliance utilizes a high-technology gas valve in conjunction with a pilot flame to ensure no
gas builds up inside the firebox.
+The thermocouple (next to the pilot) senses when the pilot flame is lit. If the pilot flame goes out,
this thermocouple no longer generates electricity, causing the gas valve to automatically shut off all
gas to the heater, preventing the pilot from spilling gas into the firebox.
Ceramic Glass
The glass in your heater is the most
durable glass available. It has been
tested to be extremely resistant to
breakage and temperature changes.
Gas Valve
This high-technology valve automatically
shuts off all gas if it does not receive a signal
from the thermocouple. If any component is
damged or sensing a malfunction, or if the
wiring is damaged, it will shut off all gas.
Pilot Flame
The pilot flame is a time-proven
component that eliminates the possibility
of gas buildup inside the firebox.
Thermocouple
The thermocouple generates a small
amount of electricity. If the pilot flame
goes out, the gas valve automatically
shuts off all gas.
External Shut Off Valve
This valve is placed on the gas line
to shut off gas to the appliance
during maintenance procedures.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO