LUXE BIDET Neo 185 User manual

OWNER’S MANUAL
®
Thank you for choosing Luxe Bidet . This manual contains important
information regarding your unit. Before operating the unit, please read
this manual thoroughly, and retain it for future reference.
®
Model: Neo 185

PRODUCT INFORMATION
Product Features
Why Luxe Bidet?
Specifications
Product Dimensions
Parts List
PRODUCT INSTALLATION
Before Installation
Installation
PRODUCT OPERATION
Troubleshooting
FAQs
WARRANTY
CONTACT
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page 6
page 9
page 12
page 14
page 15
TABLE OF CONTENTS
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PRODUCT INFORMATION
PRODUCT FEATURES
PRODUCT INFORMATION
PRODUCT FEATURES
Retractable Nozzle Always Stays Clean
When not in use, the nozzles retract for
hygienic storage allowing for double
protection behind the nozzle guard gate.
Convenient Nozzle Cleaning Feature
While the bidet is designed to keep the
retractable nozzles clean, this model also
features an innovative self-cleaning
sanitary nozzle that streams fresh water
directly over the nozzles for rinsing
before or after use.
Dual Nozzle Design
The Luxe Bidet Neo 185 is equipped
with dual nozzles for rear and frontal
wash. The frontal or feminine wash is
gentler than the rear spray. It can be
useful for monthly cycles and is highly
recommended by new or expecting
mothers. The dual nozzles are used as
different modes, but can be used by
both sexes.
Nozzle Guard Gate
The bidet features a convenient, hygienic
nozzle guard gate for added protection and
easy maintenance. The hygienic nozzle guard
gate ensures that the bidet is always ready
for clean operation and can open for easy
access to the nozzles.
Activate and Adjust Water Pressure Easily
The unobtrusive control panel features a
chrome-plated knob that allows the user
to activate and adjust water pressure.
With clearly defined settings, the bidet
can easily be operated by children and
the elderly. A second knob switches from
the stronger rear wash, the gentler frontal
feminine wash, and nozzle cleaning.
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PRODUCT INFORMATION
SPECIFICATIONS
UPC: 850625005160 (blue), 850625005153 (white)
Retail Box Size: 17.6 x 7.1 x 4”
Retail Package Weight: 2.00 lbs
Connection Type: Cold water
Water Control: Chrome-plated dial
Mode Selection Control: Chrome-plated dial
Nozzles: Dual-nozzle
Bidet Body Material: ABS resin, plastic bidet inlet
Parts Material: 7/8” x 1/2” metal t-adapter, 1/2” x 1/4” metal braided hose
Valve Construction: Metal-ceramic
Working Pressure: 50 ± 20 psi
Features: Nozzle guard gate
Certifications: ASME A11218.1-2012/CSA, ASME A112.4.2-2009
Manufactured In: China
Bidet Dimensions:
3

PRODUCT INFORMATION
PARTS LIST
Neo 185 Bidet Attachment
15” Cold Water Bidet Hose
(1/4” x 1/2”)
Wrench
(1/4” x 1/2”) Teflon Tape
1/4”
1/4” 1/2”
1/2”
Circular Adjustment Plates (2)
with Rubber Gaskets (2)
Cold Water T-adapter
(7/8” x 7/8” x 1/2”)
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PRODUCT INSTALLATION
BEFORE INSTALLATION
Locate your Bidet ID and write it down below.
Bidet ID: __________________________________________
The Bidet ID can be located on the sticker attached to the arm of the bidet AND on the
bottom of the bidet’s control panel.
Check that you have access to the fill valve under the toilet tank.
The provided cold water t-adapter should be installed at the fill valve under the toilet
tank (as pictured below), NOT at the cold water supply valve coming from the wall.
If you do not have access to the fill valve under the toilet tank, contact Luxe Bidet
Customer Support at 858-360-7780 and we may be able to provide alternative
installation options.
Check that your toilet tank water supply line is flexible.
Check the toilet tank water supply line that connects the toilet tank fill valve to the
water supply valve on the wall. If it is a rigid pipe, you will need to replace this pipe with
a flexible water supply hose before installing the bidet.
The length of the hose you purchase may vary, but the top connection size should be
7/8” Ballcock (to connect to the provided t-adapter) and the bottom connection size
should be 3/8” or 1/2” (to connect to your water supply valve).
The Bidet ID is on the bottom
of the bidet’s control panel
AND
INCORRECT CORRECT
The Bidet ID is required for registering your
bidet for a 2-year extended warranty.
and on the
bidet arm
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PRODUCT INSTALLATION
INSTALLATION
Step 1 - Turn Off the Toilet Tank Water Supply
Turn off the toilet tank water supply at the wall to stop the
flow of water (most valves will need to be turned clock-
wise). Flush the toilet and hold down the handle to
completely empty the toilet tank.
Step 2 - Remove the Toilet Seat
To remove the toilet seat, lift the hinge tabs and use a
flathead screwdriver to unscrew the toilet seat bolts while
holding the nuts on the underside of the bolts in place.
Remove the toilet seat and toilet seat bolts and nuts and
set them aside.
Step 3 - Mount Your Luxe Bidet on the Toilet
Place the bidet attachment on the toilet. The adjustment
plates will need to line up with the holes on the toilet bowl.
You may need to rotate the adjustment plates accordingly to
line up properly with the holes.
Step 4 - Reattach Your Toilet Seat
Reattach the toilet seat on top of the bidet attachment and
secure it using the original toilet seat hardware. Make sure
to tighten the bolts to ensure that the bidet attachment and
toilet seat do not move.
Step 1
Step 2
Step 3
Step 4
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PRODUCT INSTALLATION
INSTALLATION (cont.)
Step 5 - Disconnect the Water Supply Hose
Make sure you have turned off the toilet tank water supply
and flushed the toilet to empty the toilet tank if you have
not done so already. Place a towel or bucket underneath the
toilet tank connection to catch any residual water, then
disconnect the water supply hose from the toilet tank.
Step 6 - Check the T-adapter
Make sure that there is a black rubber washer inserted at
the top of the t-adapter. If it is not already there, insert the
black rubber washer so it is securely in place, as shown in
the picture.
Step 7 - Install the T-adapter to the Toilet Tank
Connect the top of the t-adapter to the toilet tank and the
bottom of the t-adapter to the water supply hose.
Step 8 - Connect the Bidet Hose to the T-adapter and Inlet
Connect the 1/2” end of the cold water metal braided bidet
hose to the t-adapter. Connect the 1/4” end of the hose to
the bidet inlet.
Step 5
Step 6
Step 7
Step 8
1/2”
1/4”
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PRODUCT INSTALLATION
INSTALLATION (cont.)
Step 9 - Turn on the Toilet Tank Water Supply
Turn on the toilet tank water supply.
Congratulations! You are ready to use the Luxe Bidet for the first time. Gently turn the
water pressure control knob to reach your desired spray pressure.
ASSEMBLED UNIT
Step 9
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PRODUCT OPERATION
TROUBLESHOOTING
After installing the bidet,
the toilet seat does not
rest flat on the toilet bowl.
The self-cleaning nozzle
feature is not running any
water.
The nozzle gets stuck or
does not extend / retract
properly.
The water flow from the
bidet is too strong.
The toilet or hose(s) make
a loud banging sound
after flushing the toilet.
1. The toilet seat has outer
hinge tabs.
2. There is a curve under-
neath the toilet seat.
The water flow may not be
activated, so water cannot
flow through the bidet to
clean the nozzles.
1. There may be hard
water deposit(s) in or
around the nozzle.
2. The nozzle is too close
to the toilet tank.
1. The water supply valve
is opened too much.
2. The household water
pressure or flow is very
high.
Some air bubbles may
have bcome trapped in the
pipes during installation.
1. If the extra space is 1/2”
or less, install toilet seat
bumpers (available on
luxebidet.com).
2. Find a toilet seat that is
flat at the bottom and
does not come with outer
hinge tabs.
First, turn the lower knob
to ‘Nozzle Cleaning’ then
lift or turn the water flow
lever or knob, respectively,
to allow water to flow over
the nozzles.
1. Gently pull the nozzle
up and down a few times
to loosen it, or you can
also try cleaning it with
paper towels soaked in
vinegar to safely dissolve
any hard water build up.
2. Move the bidet forward
to make clearance for the
nozzle to extend.
1. Turn the water supply
valve counter-clockwise to
decrease the water flow.
2. Install a Luxe Metal
T-adapter with Shut-off
Valve to reduce the water
flow going into the bidet.
Turn off the water supply,
uninstall all parts of the
bidet, reattach the water
supply hose, flush the
toilet to empty it, then,
reinstall the bidet.
Problem Possible Causes Possible Solutions
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PRODUCT OPERATION
TROUBLESHOOTING (cont.)
The toilet tank is filling up
slower than normal after
installing the bidet.
Water sprays straight
down into the toilet tank
instead of upwards during
use.
When the bidet is turned
on, no water comes out of
the nozzle.
The nozzle(s) are spraying
off-center or to the side.
The water supply valve
may not be fully opened.
The nozzle cap(s) that
screw onto the bottom of
the nozzle(s) is missing.
1. There may be hard
water deposit(s) in or
around the nozzle.
2. The water flow knob /
lever is not turned on.
3. The t-adapter is not
connected properly.
4. The toilet seat or bowl
is blocking the nozzle(s)
from extending.
1. The nozzle(s) holes are
not facing foward properly.
2. The bidet is not
installed completely
straight.
Turn the water supply
valve clockwise to allow
more water to flow to the
toilet.
A replacement nozzle cap
can be purchased on the
Accessories page on
luxebidet.com.
1. Gently pull the nozzle
up and down a few times
to loosen it, or you can
also try cleaning it with
paper towels soaked in
vinegar to safely dissolve
any hard water build up.
2. Turn the nozzle mode
knob to ‘Wash’ and turn /
lift the water flow knob /
lever to activate the bidet.
3. Check that the t-adapter
is tightened all the way so
water can flow through it.
4. Reposition the bidet on
the toilet bowl to create
clearance for the nozzle(s).
1. Open the guard gate to
allow access to the
nozzle(s), then fully retract
the nozzle(s) into the bidet
and turn the nozzle(s)
counter-clockwise until
the holes face forward.
2. Adjust the positioning of
the bidet on the toilet by a
few degrees.
Problem Possible Causes Possible Solutions
10

PRODUCT OPERATION
TROUBLESHOOTING (cont.)
The toilet seat bolts do
not properly affix to the
toilet after installing the
bidet.
The cold water t-adapter
is leaking.
There is leaking from the
bidet body or hose
connections.
The water supply hose
cannot be unscrewed from
the toilet tank and/or the
water supply valve.
There is no room to fit the
t-adapter between the
water supply hose and
toilet tank.
The nozzle sprays too far
forward.
Some toilet seat bolts are
shorter than required to
accomodate the bidet.
1. The black rubber washer
is not properly installed.
2. The t-adapter threads
were cross-threaded or
stripped during installa-
tion.
3. There is a mismatch in
the threading.
1. The black rubber
washer(s) are not properly
installed on the hose.
2. The bidet inlet threads
were cross-threaded or
stripped during installa-
tion.
3. The bidet or hose may
be defective (very rare).
The water supply hose is
permanently attached to
the plumbing.
The water supply hose is
rigid or a solid pipe.
The bidet is positioned too
closely to the front of the
toilet.
Install longer toilet seat
bolts that will accomodate
the extra space of the
bidet.
1. Make sure that the black
washer is seated flat side
down on the top connec-
tion of the t-adapter.
2. Contact us via
luxebidet.com to request a
replacement t-adapter.
1. Make sure that the black
washer(s) are properly
installed on both ends of
the hose.
2. Contact us via
luxebidet.com to request a
replacement.
Please contact us via
luxebidet.com to request
alternative installation
parts.
Replace the rigid water
supply hose with a flexible
hose (available on
luxebidet.com).
Reposition the bidet by
pushing it back, towards
the toilet tank.
Problem Possible Causes Possible Solutions
11

PRODUCT OPERATION
FAQ
Do the nozzle(s) always stay out when not in use?
The nozzle is retractable and only comes out when the water is turned on.
What kind of material is the bidet body made from?
Luxe Bidets are made from very strong (yet light and flexible) plastic. The smooth, high
quality plastic is easy to clean and looks great on any toilet.
How do I clean or maintain the bidet?
You may wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with
a mild household cleaning solution.
What are the metal valves in the picture on the front of the bidet box?
These metal valves are pre-installed inside the control panel of your bidet. They are not
separate parts that you need to install.
How often should I use the nozzle cleaning feature?
You may use the nozzle cleaning feature as often as you'd like. This could be after every
use of the bidet or just periodically during routine bathroom cleaning.
Does the bidet come with a warranty?
Yes, all Luxe Bidets come with an 18 month warranty which starts from the day of
purchase. You can extend this warranty to 24 months (2 years) by registering your bidet
on luxebidet.com. Please contact us via luxebidet.com if you would like to make a
warranty claim.
How do I install the bidet if my toilet seat comes with twist-hinges?
First, unlock the hinge caps by turning them to the left and lift the toilet seat off the
bowl. Remove the screws / bolts that the hinges attach to on the toilet bowl, by unscrew-
ing the nuts on the underside of the bowl. Place the bidet on top of the toilet bowl,
position the adjustment plates to fit the screw holes, place the screws / bolts on top of
the bidet and reattach the nuts under the bowl to secure the screws. Once the bolts are
secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating
the hinge caps to the right.
Do you carry any toilet seat attachment bidets with left-sided controls?
We currently do not carry any models that have left-sided or left-handed controls.
How can I install the bidet if my toilet has a rigid or inflexible pipe, or if I have no access
to my toilet tank connection?
You will need to replace the inflexible pipe with a flexible hose. If you are unable to
remove the hard water pipe or have no access to your toilet tank connection, we have an
alternative installation method that may work better for you. Please contact us on
luxebidet.com for more information.
12

PRODUCT OPERATION
FAQ (cont.)
What is the purpose of the guard gate? Is it supposed to open automatically?
The guard gate shields the nozzle(s) from debris and should remain closed at all times.
During use, the nozzle(s) will drop down below the gate and spray water. When you turn
off the bidet, the nozzle(s) will automatically retract behind the gate. You may open it
manually to access the nozzle(s) for cleaning.
Some bidets come with two nozzles. What is the difference between the two nozzles?
Our dual nozzle bidets (Neo 180, 185, 320) feature a regular wash nozzle and a feminine
wash nozzle. The wash nozzle is the standard nozzle that comes with all Luxe Bidets in
the Neo Series, and cleanses the back. The feminine nozzle has a slightly lower angle
and softer spray and cleanses the front. The nozzles can be operated separately or at the
same time. To activate the nozzles at the same time, you can point the nozzle mode knob
between ‘Women’ and ‘Wash’.
For additional troubleshooting tips or FAQ, please visit our FAQ page on luxebidet.com.
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