Mack M359 User manual

Dear Mack® Owner
Congratulations on your new truck and thank you for your condence! We hope you
will derive great satisfaction and benet from your truck for many years to come.
This driver’s manual contains information tailored to your particular truck. It covers the
truck's equipment, care and maintenance, as well as tips for safe and fuel-efcient
driving. To help you get the most out of your truck, we recommend that you take
advantage of our advice and tips.
If you have any questions or want to know more about your truck, contact your
authorized Mack dealer.
©2015 Mack Trucks, Greensboro, NC USA
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form by any means, electronic, mechanical,
photocopying, recording or otherwise, without the prior written permission of Mack
Trucks.

Service and Assistance
Mack® OneCall™
The OneCall™ customer support system is a toll-free
nationwide hotline that operates 24 hours a day, seven days a
week, including holidays.
If you break down on the road, simply call 1-800-866-1177.
There is a staff of trained, experienced technicians ready to
help. They can help troubleshoot a problem, arrange roadside
assistance or towing to the nearest Mack dealership.
OneCall™ provides personalized service. Your personal
representative can resolve your situation quickly and to your
satisfaction and handle any additional follow-up calls.
OneCall™ technicians can also help you plan ahead to keep
your operation running efciently. They can schedule routine
maintenance and lubrication service or locate the nearest
Mack dealership.
Questions and Complaints
Your satisfaction is our most important concern.
If questions or complaints arise, rst discuss the matter with
the service manager at the Mack facility involved. If you are not
satised with the service managers response, contact the
branch manager, principal or general manager of the
distributorship. If assistance is required at a service dealer,
contact the owner of the establishment.
If for any reason you need further assistance after dealing with
the personnel at a Mack subsidiary or distributor, contact the
regional service manager. The regional service manager has
the responsibility and authority to recommend action and (with
the aid of relevant district service personnel) make every effort
to conduct a fair review of the situation.
Addresses
The address, telephone and fax numbers of the Mack Trucks
regional ofces are:
United States
Northeast Region – 2402 Lehigh Parkway South, Allentown, PA
18103
TEL: [phone],
FAX: [phone]
Southeast Region – 2077 Convention Center Concourse,
College Park, GA 30337
TEL: [phone],
FAX: [phone]
Central Region – 900 South Frontage Rd., Suite 100,
Woodridge, IL 60517,
TEL: [phone],
FAX: [phone]
Southwest Region – 7 Village Circle, Suite 340, Dallas, TX
76262
TEL: [phone]
West Region – 1263 West Maya Way, Peroia, AZ 85383
TEL: [phone],
FAX: [phone]
Canada
Executive Ofce – Mack Canada, Inc., 2100 Derry Road West,
Suite 410, Mississauga, ON L5N 0B3
TEL: [phone],
FAX: [phone]
Australia
Executive Ofce -20 Westgate St., Wacol 4076, Mail: P.O. Box
4047,
Mt Ommaney, QLD 4074, Australia,
TEL: [phone],

FAX: [phone]

Additional Assistance
When contacting the regional service ofces or Customer
Service Department, provide the following information:
• Vehicle Identication Number (VIN) — This 17-digit number is
typically located on the driver-side door latch post and behind
the front axle on the right, front frame rail.
• Model and year of the vehicle
• Date that the vehicle was purchased and put into service
• Date(s) and mileage of repair(s)
• Dealer that sold and/or serviced the vehicle
• Description of unresolved service complaint or inquiry
• Summary of action taken to date (by the dealer and the
regional service ofce)
• Names of individuals (if known) contacted at the dealer and
the Mack Trucks regional service ofce
Reporting Safety Defects
United States
If you believe that your vehicle has a defect which could cause
a crash, injury or death, immediately contact the National
Highway Trafc Safety Administration (NHTSA), in addition to
notifying Mack® Trucks.
If NHTSA receives similar complaints, it may open an
investigation. If NHTSA nds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your distributor, or Mack® Trucks.
To contact NHTSA, either call the U.S. Governments Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); Go to http://www.NHTSA.gov; Or write to:
Administrator, National Highway Trafc Safety Administration,
400 Seventh Street, S.W., Washington, DC 20590.You can also
obtain other information about motor vehicle safety from the
Vehicle Safety Hotline.
Canada
Canadian customers who wish to report a safety-related defect
to Transport Canada — Defect Investigations and Recalls,
telephone the toll free hotline at 1-800-333-0510, or contact
Transport Canada by mail at Transport Canada, ASFAD, Place
de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5. For
additional road safety information, please visit the Road Safety
website at http://www.tc.gc.ca/roadsafety/menu.htm.
Mexico
Volvo Trucks de Mexico, S.A. de C.V. should be informed
immediately if you believe the vehicle has a defect that could
cause a vehicle accident, injury or death. Contact Volvo Trucks
de Mexico by calling 011-52-55-50-81-68-50 or by writing to:
Volvo Trucks de Mexico, S.A. de C.V., Prol. Paseo de la
Reforma 600, 1er. Piso — 121, Col. Santa Fe Pena Blanca,
C.P. 01210, Mexico, D.F. Within Mexico, call 01 (800) 90 94
900.

TABLE OF CONTENTS
INTRODUCTION
Important Information......................... 2
Identication Labels............................ 5
General Safety Information................. 9
Warranty Information........................ 15
Warranty Certicates........................ 22
DRIVING TIPS
Driver Environment........................... 44
Starting............................................. 46
Driving in an Urban Area................... 48
Driving on a Highway........................ 50
Driving in Hilly Terrain....................... 52
Driving in the Rain............................. 54
Driving on a Slippery Road............... 56
Driving on a Wintry Road.................. 58
Driving in a Dusty and Smoky
Environment...................................... 60
Parking.............................................. 62
Refueling........................................... 64
Service and Maintenance................. 66
SAFETY
Safety Equipment............................. 70
Seat Belts.......................................... 71
Carbon Monoxide Detection............. 73

TABLE OF CONTENTS
LOCKS AND ALARM
Locks and Alarm............................... 78
DRIVING ENVIRONMENT
Overview of Instruments................... 82
Driver Information Display................ 91
Cab Climate Control....................... 110
Dash Switches................................ 111
Hood Operation.............................. 122
Lighting Control Panel.................... 124
Steering Wheel Adjustment............ 125
Steering Wheel Controls................. 126
Steering Column............................. 127
Seats............................................... 130
Storage Compartment.................... 132
Misc Cab Equipment...................... 133
STARTING AND DRIVING
Power Supply.................................. 138
Starting the Vehicle......................... 139
Cold-Weather Operation................. 144
Fuel Tank Cap................................. 146
Fueling............................................ 147
Use of Biodiesel.............................. 148
Fifth Wheel Instructions.................. 149
Fuel Economy Driving..................... 152
Allison Transmission....................... 155
PTO................................................. 170
Axles............................................... 173
Traction Control System (TCS)....... 176
Cruise Control................................. 177
Engine Brake................................... 180
Tire Temperature System................ 182
Vehicle Speed Retarding Devices... 183
Anti-Lock Braking System.............. 184

TABLE OF CONTENTS
INFOTAINMENT
Radio............................................... 188
Antennas......................................... 194
EMISSION SOLUTION AND
CONTROL
Aftertreatment, Mack...................... 198
MAINTENANCE, LUBRICATION
AND SERVICE
Pre-Trip Inspection and Daily
Maintenance................................... 220
Pre-Trip Inspection Quick List......... 225
Service Charts................................ 233
Engine ............................................ 240
Engine Oil........................................ 245
Engine Oil and Filter Intervals......... 248
Oil Capacity Table and Viscosity Charts
........................................................ 249
Engine Storage............................... 250
Electrical System............................ 251
Turbocharger / Charge Air Cooler... 264
Drive Belt Routing........................... 265
Drive Belt Replacement Intervals.... 267
Cooling System............................... 269
Fuel System.................................... 273
Tires, Wheels and Hub ................... 278
Driveshaft Lubrication..................... 283
Engine Air Filter............................... 284
Air Suspensions.............................. 286
Steering and Brakes Maintenance.. 287
Chassis Maintenance...................... 291

TABLE OF CONTENTS
Cab Maintenance............................ 292
Lubrication...................................... 294
Headlamp Bulb Replacement......... 299
Wiper Blades................................... 300
Vehicle Cleaning............................. 301
Seat Belt Maintenance.................... 303
Front Bumper / Plate Mounting...... 304
Metric Conversions......................... 305
EMERGENCY ACTION
Towing............................................. 310
Jump-Starting Engine..................... 316

INTRODUCTION

INTRODUCTION
IMPORTANT INFORMATION
Read the Driver's
Handbook
The contents of this driver’s manual are
determined by the equipment, the
systems and the functions that the truck
has. Due to the VIN specic nature of
this manual the information should be
stored in the truck to which it belongs.
Please read through the driver’s manual
before you drive the truck for the rst
time. This is a good way to learn more
about the functions and equipment the
truck has, and to be able to use them
properly.
The table of contents in the front of the
manual gives you an overview of the
chapter structure and contents. In the
alphabetical index at the back you can
search directly for specic
characteristics or functions.
Premium Tech Tool™ (PTT)
Premium Tech Tool™ (PTT) is a
Windows-based diagnostic application
specially designed to test, calibrate and
program engine parameters. This
software supports all Mack trucks.
You can nd more information about
purchasing PTT and other hardware &
software components at
www.premiumtechtool.com.
NOTE
Support for Mack trucks may be limited
with model years 1998 and older.
PTT Technical Support
For Technical Support (help with using
the software, problems encountered
while using the software, communication
issues, etc.), please call 877-978-6586.
Parts and Service Support
For Parts and Service information needs
please visit our eMedia center on the
web at www.macktrucks.com.
Special Texts
The driver’s manual uses the following
levels of observation and warning texts.
DANGER
Indicates a potentially dangerous situation
that, unless avoided, will lead to death or
serious personal injury.
WARNING
Indicates a potentially dangerous situation
that, unless avoided, may lead to fatal
injury, serious personal injury or damage
to the product.
CAUTION
Indicates a potentially dangerous situation
that unless avoided may lead to minor or
moderate personal injury or damage to the
product.
NOTE
Indicates a situation, use or circumstance
that should be emphasized.
Menu Text
When the text refers to any of the menus
the search path is shown in a table.
Driver Information Display
Main menu 1
Submenu 2
Submenu 3
Tell-Tales
A tell-tale is a display that indicates the
actuation of a device, a correct or
defective condition, or a failure to
function. The operator should become
familiar with these symbols in order to
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INTRODUCTION
IMPORTANT INFORMATION
recognize and react (if necessary) to the
indicated condition. Tell-tale symbols are
shown in the instrument cluster.
Colors
To promote visual recognition
internationally, specic colors for tell-
tales have been established. Unless
governmental regulations (in the area
where the vehicle is to be used) or
engineering directives specify otherwise,
the standard colors are:
•Steady Blue — high-beam
headlights
•Flashing Green — turn signals
•Flashing Red — hazard condition
involving the safety of personnel
•Steady Green — system in operation
•Steady Red — warning, immediate
action required
•Amber — early warning, such as low
fuel or Anti-Lock Brake System
(ABS) malfunction
Event Data Recording
Devices
This vehicle is equipped with a device
generally referred to as an "event data
recorder" or "EDR." While the term
"event data recorder" is typically used
throughout the motor vehicle industry,
not every EDR is the same; i.e., they do
not all record the same data elements.
The EDR on the vehicle records vehicle
speed, engine rpm, time and date, plus
a variety of pedal and switch positions,
both before and after an "event."
Sudden vehicle deceleration or the
occurrence of certain other vehicle
operational characteristics dene /
(trigger) an "event."
Optional equipment available for the
vehicle, such as the Eaton® VORAD®
Collision Warning System, may also
provide event data recording features.
For answers to any questions pertaining
to the EDR, please contact a certied
Mack dealer or regional service ofce.
GuardDog® Connect
NOTE
Do not run any electrical accessories or
inverter during remote software update
operation.
Your vehicle is equipped with one or
more recording devices (Telematics
Device), associated with Mack's
Connected Vehicle Services and
(Telematics Services).
These services, which are described in
greater detail at www.macktrucks.com,
allow you to manage vehicle
maintenance and repair in a cost-
effective manner by providing:
•proactive, diagnostic repair planning
assistance with detailed analysis of
diagnostic trouble codes
•streamlined service procedures with
parts-on-hand conrmation before a
truck arrives for service
•live dealer and customer
communication
•remote updates to vehicle software
and conguration
The service eliminates or reduces
diagnostics time, enhances repair
efciency, expedites decision process,
improves communications, and
maximizes uptime.
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INTRODUCTION
IMPORTANT INFORMATION
To access the Telematics Services, you
must enter into a Telematics
Subscription Agreement. This can be
done at the time of the vehicle delivery
or through the website.
The Telematics Device collects, stores
and/or transmits information about your
vehicle. Such information may include
direction and rate of speed, fuel
consumption, engine performance,
gearing, rpm, altitude, geo-location
(including a history of where the vehicle
travels), safety information related to the
use and operation of the vehicle, vehicle
performance, diagnostic data,
conguration information, and error
codes.
The Telematics Device has the capacity
to store historical data about the use
and performance of your vehicle, and to
remotely update vehicle software and
conguration to improve performance.
The Telematics Device has the ability to
transmit information to a central
communications system. The
information contained in your Telematics
Device may be periodically transmitted
to or accessed by Mack and others
authorized by Mack, along with your
vehicle's VIN number or other identifying
information.
Mack does not collect any driver
information. Mack retains and uses this
information to understand the operation
use of your vehicle, to remotely tune
your vehicle and to help facilitate
maintenance and vehicle improvements.
To the extent allowed by law, Mack
reserves the right to access, use, and
control this information.
Declining to enter into a Telematics
Subscription Agreement with Mack or
canceling a Telematics Subscription
Agreement will not end the transmission
of data from your Telematics Device or
the collection of information by Mack.
Mack may access Telematics Data, to
the extent it is available, and use it in
connection with providing services and
vehicle improvements to you and your
vehicle.
Mack will regularly purge from its
systems all data collected from your
Telematics Device, at time intervals
determined by Mack at its sole
discretion.
Breaking In a New
Vehicle
To ensure many years of reliable,
trouble-free operation, the following
break-in procedures are recommended.
Refer to the preventive maintenance
schedules for recommended change
intervals for the following items:
•Gear oils (transmission, rear axle
carrier[s], front drive axle carrier,
transfer case, ywheel PTO)
•Engine oil
•Oil lters
•Fuel lters
•Coolant conditioner
During the First 5000 Kilometers
(3000 Miles)
•After the rst 200 km (125 miles),
retorque the wheel nuts using an
accurately calibrated torque wrench.
Recheck this torque again after 800
km (500 miles).
•Check oil and coolant levels
frequently.
•Check brake and clutch adjustments
per recommended maintenance
schedule, and adjust as needed.
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IDENTIFICATION LABELS
•Observe the instruments often, and
shut down the engine at the rst sign
of any abnormal readings.
•Report all leaks, loose fasteners,
unusual noises, etc., to the service
representative at the nearest Mack
dealership so they can be checked
and corrected.
Although this quality-built vehicle has
been inspected, lubricated and adjusted
at the Mack Trucks Assembly Plant,
occasional air, oil or coolant leaks
develop. Quick action to correct these
minor items prevents major repairs later.
Take the vehicle to the nearest Mack
service center if an abnormal condition
becomes evident.
Initial Valve Adjustment Intervals
Refer to the Maintenance and
Lubrication section for detailed
information concerning the Initial Valve
Adjustment Interval.
Temporary Loss of Power
Output
When driving in difcult driving
conditions e.g. high temperatures, high
engine speeds and high loads, the
temperature in the exhaust system may
become abnormally high. This could
activate the engine's protection system.
The engine's power output is reduced
temporarily. The power output is
restored to normal performance when
the temperature has dropped.
Contact an authorized Mack dealership
if the engine power output is not
restored.
VIN Locations
The Vehicle Identication Number (VIN)
is displayed in three locations (a frame
rail stamping and a label). The 17-digit
VIN must be identical in all locations.
The VIN frame stamping is located on
the right outside frame rail and the left
inside frame rail.
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IDENTIFICATION LABELS
1Vehicle Identication Number
1Vehicle Identication Number
1VIN Label
The VIN label is located on the inside
door frame below the driver seat.
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IDENTIFICATION LABELS
Engine Identification
On the Mack MP engines, the engine
serial number is stamped on the left side
of the engine block, below the inlet
manifold.
1Engine Identication Label
Engine Information Plate
In compliance with Federal and
California emission requirements, an
engine information label is afxed to all
Mack diesel engines. This label, which is
located on the cylinder head cover at
the front of the engine, gives basic
engine identication information (engine
model, serial number, etc.), advertised
horsepower at rated speed, emissions
regulations to which the engine
conforms and inlet and exhaust valve
lash settings. Examples of the 49 state
EPA approved, and 50 state EPA and
California approved engine identication
labels are given below.
Clean Idle Engines
The California Air Resources Board
(CARB) requires that 2008 and later
model year vehicles be equipped with
engines having tamper-resistant
software which limits the time at which
the engine can idle at speeds above low
idle (550–700 rpm). At speeds above low
idle, and without a PTO engaged, idle
time will be limited to ve minutes. The
engine then reverts to low idle. Vehicles
equipped with a Clean Idle engine have
a label afxed to the vehicle.
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IDENTIFICATION LABELS
Transmission Identification
Allison Identification Label
The Allison RDS and HS transmission
identication plate is located on the rear
right side of the main case, near the
lower end.
1Allison Identication Label
Carrier Identification Label
The Mack carrier assembly serial
number is located on the front right side
of the housing.
1Carrier Identication Label
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GENERAL SAFETY INFORMATION
Safety Statement and
Labels
Mack Trucks cannot anticipate every
possible occurrence which may involve
a potential hazard. An accident can be
avoided by recognizing potentially
hazardous situations before a dangerous
situation occurs. Correctly performed
service procedures are critical for
technician safety and safe, reliable
operation of the vehicle.
DANGER
Do not operate the engine in an enclosed
area. All internal combustion engines give
off various fumes and gases while
running. Inhalation of exhaust fumes can
cause death.
DANGER
Do not sit in a parked vehicle for any
extended amount of time with the engine
running if there are leaks in the exhaust
system. Exhaust fumes could leak into the
cab area and death can result. On a
regular basis inspect the exhaust system
for leaks and repair any leakage.
DANGER
Driver attitude is the most important part
of any effective vehicle safety system.
Mack Trucks encourage all drivers and
passengers to use their seat belts, drive
defensively, remain alert and respect the
speed limits. Many accidents can also be
avoided through regular vehicle
maintenance.
DANGER
Engine-driven components such as Power
Take-Off (PTO) units, fans and fan belts,
driveshafts and other related rotating
assemblies, can be very dangerous. Do
not service engine-driven components
unless the engine is shut down. Always
keep body parts and loose clothing out of
range of these powerful components to
prevent serious personal injury. Be aware
of PTO engagement or nonengagement
status. Always disengage the PTO when
not in use.
WARNING
Certain everyday procedures such as
washing the vehicle and cleaning the
windshield can also be hazardous
because of the vehicles height. Mack
Trucks does NOT recommend climbing up
on the vehicle to perform those
operations. Instead, stand on the ground
and use brushes and squeegees mounted
on an extension pole. When better access
is necessary (for instance, when washing
the cab roof), use sturdy ladders held in
place by someone on the ground.
WARNING
Secure loose objects. Loose objects in the
cab or sleeper can be dangerous in a
sudden stop or on bad roads. Secure any
appliance added to the vehicle, such as a
refrigerator or a radio.
WARNING
Keep clear of fan when engine is running.
Fan may start to rotate at high speed
without warning.
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GENERAL SAFETY INFORMATION
Labels
Safety Certification Label
National Highway Trafc Safety
Administration (NHTSA and Transport
Canada) regulations require afxing a
certication label to all vehicles.
The regulations also require that the
certication label be afxed to either the
hinge pillar, door latch post or the door
edge that meets the door latch post next
to the driver seat. If none of these
locations are practical, it may be
attached to the left side of the
instrument panel or to an inward facing
surface of the driver-side door.
Your vehicle has a safety certication
label afxed in one of the approved
locations listed above. This label may be
either an Incomplete Vehicle or
Completed Vehicle label. Both labels are
described below.
Incomplete Vehicles
A chassis-cab is an incomplete vehicle
with a completed occupant
compartment that requires the addition
of cargo-carrying, work-performing or
load-bearing components to perform its
intended functions.
When the vehicle is completed the
chassis-cab manufacturer must afx a
nal stage manufacturer certication
label to the complete vehicle in one of
the approved locations listed above.
This label indicates that the chassis cab
was completed and complies with the
applicable Motor Vehicle Safety
Standards (MVSS). This label is required
to contain the same information as
shown below for a completed vehicle.
Completed Vehicles
In addition to the label supplied by
MACK as the chassis-cab manufacturer,
a Completed Vehicle certication label,
supplied by the body manufacturer, is
afxed in the same general location. This
label provides information pertaining to
Gross Vehicle Weight Rating (GVWR),
Gross Axle Weight Rating (GAWR), tire
and rim information, etc.
On completed vehicles, this label
contains the date of manufacture, VIN,
GVWR, GAWR, and tire and rim data. It
is found in one of the approved locations
listed above.
Advisory Labels
Throughout this book you will nd
paragraphs labeled Danger, Warning,
Caution, Note and Service Hint. Danger,
Caution and Warning labels are also
found in various locations on the vehicle
to alert drivers, operators and service
technicians to situations which can
cause personal injury or equipment
damage. The labels shown are
applicable to the truck model chassis at
the time of publication and are
representative of what can be typically
found on your vehicle. Your vehicle may
not contain all of the labels illustrated in
this handbook. These labels are for your
benet. Please look through this section
and note the labels, their locations and
what they explain. Be sure to replace
any label that is damaged.
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