MacKay Guardian SOLO Instruction Manual

JJ12-001 v1.5 February, 2013

Copyright © (2013) J.J. MacKay Canada Limited.All rights reserved.
MacKay Guardian™ Solo Operation and Maintenance Guide
For meter application software version E80B.084x and higher
MacKay Document Number: JJ12-001 Version 1.5
J.J. MacKay Canada Limited reserves the right to modify this document without prior notice.
The information contained herein includes information which is confidential and proprietary to J.J.
MacKay Canada Limited.No part of this document may be reproduced or transmitted in any
form or by any means, electronic or mechanical, for any purpose, without the express written
consent of J.J. MacKay Canada Limited.If however, your only means of access is electronic,
permission to print one copy is hereby granted.
Instructions in this document do not purport to cover all details or variations in equipment or
software, nor to provide for every possible contingency to be met during installation, operation,
and maintenance. If further information is desired, or if particular problems arise that are not
covered sufficiently for the purchaser’s purpose, the matter should be referred to J.J. MacKay
Canada Limited.
J.J. MacKay Canada Limited may have patents, patent applications, trademarks, copyrights, or
other intellectual property rights covering subject matter in this document. Except as expressly
provided in any written license agreement from J.J. MacKay Canada Limited, the furnishing of
this document does not give you any license to these patents, trademarks, copyrights, or other
intellectual property.
MacKay Meters is a registered trade name of J.J. MacKay Canada Limited. The MacKay logo,
MacKay Guardian and SmartChute are either trademarks or registered trademarks of J.J.
MacKay Canada Limited in Canada and other countries. Windows and Windows NT are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries. PRESAT is a registered trademark of Preventative Maintenance Corp. LPS is a
registered trademark of Holt Lloyd Corporation. ProGold is a trademark of Caig Laboratories, Inc.
All other trademarks are the property of their respective owners.

FCC Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired
operation.
Any change or modification to the product not expressly approved by J.J. MacKay Canada Limited
could void the user's authority to operate the device.
This equipment complies with FCC radiation exposure limits set forth in an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the equipment and
the user’s body.
Industry Canada Statement:
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
1) this device may not cause interference, and
2) this device must accept any interference, including interference that may cause undesired operation of
the device
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes:
1) l'appareil ne doit pas produire de brouillage, et
2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
This device has been designed to comply with safety requirements for exposure to radio waves (SAR) in
accordance with RSS-102.
This device should be installed and operated with minimum distance 20cm between the equipment and your
body.
Cet artifice a été conçu pour se plier à la sécurité les exigences pour l'exposition aux ondes radioélectriques
(SAR) dans conformité avec RSS-102.
Cet artifice devrait être installé et fait marcher avec la distance minimale 20 centimètres entre l'équipement
et votre corps.

MacKay Guardian™ Solo
Operation and Maintenance Guide, v. 1.5
Revision History
Version Description of Changes Initials Date of Change
1.0 Initial Version (Draft) GEC June 2011
1.1 FCC & Industry Canada Statements added GEC Aug 15 2011
1.2 DRAFT – format and content changes RJP Feb 8, 2012
1.3 DRAFT – content changes-edits GEC/RJP Mar 2, 2012
1.4 content changes-edits GEC/RJP/AJS Jan 9, 2013
1.5 Updated pictures AJS Feb 8, 2013
Take Note
MacKay has attempted to update pictures/screen shots to the most current revision, where there
is a possibility that some confusion could result in describing a particular item/function/procedure.
To identify noteworthy changes/additions to the document, where possible/practical a yellow text
box, as shown below, will appear next to the section that has been changed.
NEW!
i

MacKay Guardian™ Solo
Operation and Maintenance Guide, v.1.5
Table of Contents
1. Introduction.....................................................................................................................................................1
1.1 List of Terms...............................................................................................................................................2
2. MacKay Guardian™ Solo: General Description..........................................................................................3
3. MacKay Guardian™ Solo: Detailed Description........................................................................................11
3.1 General Specifications.............................................................................................................................11
3.2 Field Serviceability...................................................................................................................................12
3.3 Power Supply...........................................................................................................................................12
3.4 Indication Front.........................................................................................................................................13
3.5 Indication Rear.........................................................................................................................................15
3.6 Credit Card and Coin Acceptance Indication .........................................................................................17
3.7 Identification Label...................................................................................................................................18
3.8 SmartChute™ Coin Discriminator Assembly: General..........................................................................19
3.8.1 Coin Acceptance and Discrimination............................................................................................20
3.9 Card Reader Assembly: General............................................................................................................22
3.9.1 Card Acceptance ...........................................................................................................................23
3.9.2 SAM Holders..................................................................................................................................23
3.10 Upgradeability and Peripheral Port.........................................................................................................24
3.11 Programmable Feature Options..............................................................................................................25
3.12 Internal Timekeeping ...............................................................................................................................25
3.13 Memory.....................................................................................................................................................26
3.14 Memory Retention at Power Failure.......................................................................................................26
3.15 Revenue Audit Capabilities .....................................................................................................................26
3.16 Transfer of Data.......................................................................................................................................27
3.17 Coin and Card Check during Maintenance............................................................................................27
3.18 Modular Components..............................................................................................................................28
4. Portable Data Terminal: Description...........................................................................................................29
5. Web Based Management Software: Sentinel™ MMS..............................................................................30
6. MacKay Guardian™ Solo: “How does it work?”........................................................................................31
6.1 Coin Operation.........................................................................................................................................31
6.2 Card Operation.........................................................................................................................................33
6.3 Maintenance/Data Collection Using the RF Probe Interface (RFI).......................................................36
6.4 Meter & LCD Display Activity During & Following Reset.......................................................................37
6.5 Requirement for Periodic Data Transfer.................................................................................................39
7. Meter Installation and Removal from Housing...........................................................................................40
7.1 MacKay Guardian™ Solo Installation.....................................................................................................40
7.2 MacKay Guardian™ Solo Removal........................................................................................................41
ii

MacKay Guardian™ Solo
Operation and Maintenance Guide, v. 1.5
8. Troubleshooting ...........................................................................................................................................42
8.1 Repair Guide............................................................................................................................................42
8.2 Final Test..................................................................................................................................................43
8.3 Common Faults........................................................................................................................................43
8.3.1 TBD.................................................................................................................................................43
9. Maintenance and Repair.............................................................................................................................44
9.1 Testing a New Battery Pack....................................................................................................................44
9.2 Replacing Meter Battery Packs...............................................................................................................44
9.3 Meters Returned to Meter Repair Depot for Repair...............................................................................47
9.4 Disassembly.............................................................................................................................................48
9.5 Disassembly of Lower Coin Chute Assembly........................................................................................48
9.6 Replacing Coin Discriminator..................................................................................................................49
9.7 Removal of the Main Control Board (MCB) Assembly..........................................................................50
9.8 Removal of the wireless cellular expansion board (WCEB)..................................................................50
9.9 Replacing a Card Guide/MAG Head Assembly.....................................................................................52
9.10 Replacing a Chip Card Reader Board....................................................................................................53
9.11 Replacement/Removal of Lithium ion Battery........................................................................................54
9.12 Replacing the Rear Enforcement Display Assembly.............................................................................55
9.13 Replacing the Front Display....................................................................................................................56
9.14 Replacing the Solar Panel.......................................................................................................................57
9.15 Replacing the Antenna Cover Assembly................................................................................................57
9.16 Testing a Reassembled Meter................................................................................................................58
9.17 Annual Maintenance................................................................................................................................59
9.18 Monthly Maintenance...............................................................................................................................59
9.19 Weekly Maintenance ...............................................................................................................................60
9.20 Handling, Transportation and Storage of Meters...................................................................................60
9.21 MacKay Guardian™ Solo Meter Parts List ............................................................................................62
10. Returning a Meter to MacKay.....................................................................................................................66
iii

MacKay Guardian™ Solo
Operation and Maintenance Guide, v.1.5
List of Figures
•Figure 1 – MacKay Guardian™ Solo ...................................................................................................................1
•Figure 2 – Front of the MacKay Guardian™ Solo...............................................................................................4
•Figure 3 – Rear of the MacKay Guardian™ Solo................................................................................................5
•Figure 4 – Right View of the MacKay Guardian™ Solo......................................................................................6
•Figure 5 – Left View of the MacKay Guardian™ Solo ........................................................................................7
•Figure 6 – Internal View of MacKay Guardian™ Solo ........................................................................................8
•Figure 7 – Exploded Parts View of the MacKay Guardian™ Solo.....................................................................9
•Figure 8 – MacKay Guardian™ Solo Main Controller Board – (Connector Side)...........................................10
•Figure 9 – Front LCD...........................................................................................................................................13
•Figure 10 – Rear Red LCD (Various Displays)..................................................................................................15
•Figure 11 – Solo meter and housing with labels for coin and credit card acceptance and card insertion......17
•Figure 12 – Sample Identification Label.............................................................................................................18
•Figure 13 – SmartChute™ Coin Discriminator Assembly.................................................................................19
•Figure 14 – SmartChute™ Coin Discriminator Internal Diagram .....................................................................20
•Figure 15 – Top View, Close-Up Showing Anti-Pull Back Levers....................................................................21
•Figure 16 – Card Reader Assembly Top and Bottom View..............................................................................22
•Figure 17 – Solo Peripheral Port for Future Expansion ....................................................................................24
•Figure 18 – Front Cover opened to reveal inside components.........................................................................28
•Figure 19 – Portable Data Terminal (PDT)........................................................................................................29
•Figure 20 – MacKay Sentinel Meter Management System..............................................................................30
•Figure 21 – Opened MacKay Guardian™ Solo with battery packs..................................................................45
•Figure 22 – MacKay Guardian™ Solo Alkaline Battery Pack...........................................................................45
•Figure 23 – MacKay Guardian™ Solo Lithium-Ion Rechargeable Battery Pack.............................................46
•Figure 24 - Quick Release Pin............................................................................................................................48
•Figure 25 - Wireless Cellular Expansion Board.................................................................................................51
•Figure 26 - button flex cable connectors on MCB .............................................................................................51
•Figure 27 - 3-Pin solar panel connector.............................................................................................................51
•Figure 28 - Battery Pack Connectors (J11 and J12).........................................................................................52
•Figure 29 - card guide/mag head assembly......................................................................................................52
•Figure 30 – J5 - Magnetic Head Connector on MCB........................................................................................53
•Figure 31 - chip card reader board retaining screws.........................................................................................53
iv

MacKay Guardian™ Solo
Operation and Maintenance Guide, v. 1.5
•Figure 32 - Lithium-Ion battery pack, harness, and MCB connector................................................................54
•Figure 33 - Enforcement Display Assembly.......................................................................................................55
•Figure 34 - Two enforcement bracket retaining screws....................................................................................55
•Figure 35 - Front Display Board Ribbon Cable..................................................................................................56
•Figure 36 - Coax "UFL" type connection and removal tool...............................................................................58
•Figure 37 – MacKay Guardian™ Solo "Exploded View"...................................................................................62
List of Tables
•Table 1 – MacKay Guardian™ Solo Parts List..................................................................................................65
v