made for movement Innowalk User manual

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
1 of 12 pages
How to use this troubleshooting guide
This troubleshooting guide is intended as tool in addition to the troubleshooting chapter in the user manual to identify and possibly correct issues related to the Innowalk.
Where the user or caretaker can execute actions to correct the issue, then this is explained in the “actions” column in the tables below.
In some cases, there is a need to contact service personnel to correct the issue. This is explained in the “Still not fixed” columns below.
Illustrations of the topics and affected parts are found on the following page after the troubleshooting tables in the pages below, where numbers on the illustrations are
reflected onto the numbering in the tables. This is done to ease the identification of the relevant parts.
If you are unsure about how to execute actions related to this troubleshooting guide, then please contact your Made for Movement representative for guidance.
WARNINGS
Under no circumstances shall troubleshooting be executed with the user or any person in the Innowalk.
If issues or errors are discovered and service is required, then the Innowalk cannot be used again before the Innowalk is repaired.
Please keep in mind that the Innowalk need to be controlled and maintained to ensure safe use. This is explained in the user manual.

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
2 of 12 pages
ELECTRONICS SIDE PANEL
Topic
No.
Parts to check
Actions
Still not fixed?
Product will not
power up
1
Check main power ON/OFF
switch
Turn the switch ON
Continue
troubleshooting
steps 2-5.
2
Check emergency stop button
Rotate the red mushroom button in the direction of the arrows to release
the emergency stop button.
Continue
troubleshooting
steps 3-5.
If faulty emergency
stop button.
Contact service
personnel to
replace button.
3
Check power cable
Visually inspect the power cable for damage. Unplug and insert the power
cable firmly into the machine and into the AC power socket.
Continue
troubleshooting
steps 4-5.
If broken or
damaged power
cable and/or
socket on machine.
Replace cable
and/or power
socket.
4
Check fuse
Unscrew the fuse holder and visually inspect the fuse. If broken, insert new
fuse according to specification printed on sticker on the switching panel.
(If the Innowalk works after changing the fuse, and there has been no
external power influences towards the Innowalk (eg.thunderstorms) please
contact your Made for Movement representative for a control of the
product)
Continue
troubleshooting
step 5.
5
Check power connection
Try different AC power outlet socket
Contact service
personnel

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
3 of 12 pages
1
2
3
AC Power outlet socket
4
5

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
4 of 12 pages
REMOTE CONTROLLER AND FRONT TILT
Topic
No.
Parts to check
Actions
Still not
fixed?
Remote-control does not
respond
6
Check remote-control connector and
cable
Unplug and plug the remote-control connector. Be aware of the
orientation of the plug. Visually inspect the cable.
If broken
connector
and/or cable
on the
remote-
control,
change
remote-
control. If
broken socket
on the
machine,
contact
service
personnel.
7
Check remote-control
Try all functions on the machine by pushing all buttons on the remote-
control, one by one. Each button shall respond with a “beep” when
pressed.
Shake the remote-control and listen for internal loose parts.
If faulty
remote-
control:
Replace
remote-
control.
8
Check front tilt button
Try raising and lowering the front tilt by using the front tilt button on
the front cover or side panel. Button responds with a “beep” when
pressed.
If the remote
or front tilt
buttons does
not work,
contact
service
personnel to
change wiring

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
5 of 12 pages
harness inside
covers.
Seat tilt actuator does not
respond
9
Homing / calibration of the actuator
Press and hold “standing up” and “sitting down” buttons on the remote-
control to execute the homing sequence. Important to hold 5 seconds
after the actuator stops moving to finalize the sequence
Contact
service
personnel to
replace
actuator or
electronic
box.
Seat height actuator does
not respond
10
Homing / calibration of the actuator
Press and hold “seat height lift” and “seat height lowering” buttons on
the remote-control to execute the homing sequence. Important to hold
5 seconds after the actuator stops moving to finalize the sequence
Contact
service
personnel to
replace
actuator or
electronic
box.

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
6 of 12 pages
6
7
8
9 and 10

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
7 of 12 pages
MACHINE FUNCTIONS
Topic
No.
Parts to check
Actions
Still not
fixed?
Sling swinger adjustment will
not stop at predefined
position
11
End stopper screw (knee strap
tightening position) is loose
Check if the end stopper screw is tightened. Tighten if necessary.
Contact
service
personnel
12
Transport hook mechanism
Push the transport hook mechanism all the way to the front by turning the
handle counter clock vice. The hook will distinctly click into locked position.
Check if the transport hook spring is functional. Screw the swinger away and
back. Grab the transport hook lock and pull it backwards. The hook shall be
spring loaded and flip automatically back into locked position.
Contact
service
personnel
Knee unfolding mechanism
13
Knee joint mechanism
If a user is applying extensive force into the calf bows, the knee opening
mechanism can be hard/impossible to open, then pull the index bolt all the
way out and then use two hands to pull the whole joint upwards.
Contact
service
personnel to
replace the
joint if the
mechanism is
jammed or
impossible to
operate.
Swing seat mechanism
14
Swing seat mechanism
Control that the index bolt function properly. Pull the knob downwards to
free the index bolt plunger. Let it go and check that the plunger
automatically slips back into locked position.
Control that the locking arm is opening freely. Pull the knob downwards and
to the right of the product. While pulled to the side, try turning the seat to
the left and right.
Control that the locking arm snaps into locket position when released. Pull
the knob downwards and to the right of the product. Let it go and check if
the plunger automatically slips back into locked position.
Contact
service
personnel

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
8 of 12 pages
Ski loose from drive unit arms
15
The ski should be tight relative
to the rear module.
Open the round side cover by unscrewing the screws. Tighten the nut
holding the skis with a 22mm wrench:
On the left side: It is a left-handed thread on the left side, turn counter-
clockwise to tighten.
On the right side: Normal threads on this side. Turn clockwise to tighten.
Contact
service
personnel
Walking function stops when
applying load
16
Spasm control
NEVER adjust the spasm control without the proper technical and
therapeutistic insight and NEVER without training. Only representatives
approved by Made for Movement are allowed to adjust the spasm control,
as errorous use/adjustment here can injure the user.
Contact
service
personnel.
The service
personnel will
assess if the
error is
caused by
hardware
error or
errorous
adjustment,
and initiate
proper
actions to
address the
issue. Do NOT
use the
Innowalk
again until it
has been
examined by
service
personnel.

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
9 of 12 pages
11
12
12
Swinger on top of motor cover, seen from above.
12

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
10 of 12
pages
13
14

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
11 of 12
pages
15
16

Troubleshooting Guide
Innowalk 2.gen
Document code:
T36
Made by:
FGB
Date:
25.03.21
Revision:
A
Approved by:
AL/KU
Date:
25.03.21
Page:
12 of 12
pages
CONTACT INFORMATION
Document history:
Revision
Description of change
Date/Initials
A
First edition
25.03.2021 FGB
B
Main office email:
[e-mail]
Support email:
[e-mail]
m
Made for Movement webpage:
https://www.madeformovement.com/