Matrix SPARSH VP210 User manual

SPARSH VP210
Entry Level IP Phone
User Guide

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this manual may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: February 1, 2021

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to read the User Guide ................................................................................................................................ 1
Know Your SPARSH VP210............................................................................................................................ 4
Compatibility Version of Servers ....................................................................................................................... 10
Getting Started with SPARSH VP210 .......................................................................................................... 11
Protecting the Phone and Yourself ................................................................................................................... 11
Connecting and Configuring SPARSH VP210............................................................................................ 14
Connecting the Phone ....................................................................................................................................... 14
Phone Home Screen..................................................................................................................................... 18
Customizing Your SPARSH VP210.............................................................................................................. 21
Change User Password ....................................................................................................................................21
Changing Advanced Settings ............................................................................................................................ 21
Changing Ringtone and Alerts ..........................................................................................................................22
Changing the Display ........................................................................................................................................ 26
Setting the Time Format .................................................................................................................................... 27
Changing Call Settings ...................................................................................................................................... 27
Accessories ....................................................................................................................................................... 28
Changing Language .......................................................................................................................................... 28
Making Calls.................................................................................................................................................. 30
Making Calls using Keypad ............................................................................................................................... 30
Making Calls using Dir Key ...............................................................................................................................30
Making Calls using Logs Key ............................................................................................................................ 31
Receiving Calls ............................................................................................................................................. 32
Call Screen Functionality............................................................................................................................. 33
Making a Second Call................................................................................................................................... 36
Receiving a Waiting Call .............................................................................................................................. 38
Call Features ................................................................................................................................................. 39
Call Hold ............................................................................................................................................................ 39

ii Table of Contents
Call Transfer ...................................................................................................................................................... 41
One Touch Transfer .......................................................................................................................................... 43
Call Toggle ........................................................................................................................................................ 44
Conference 3-Party ........................................................................................................................................... 45
Multiparty Conference ....................................................................................................................................... 47
Auto Callback (ACB) ......................................................................................................................................... 49
Auto Redial ........................................................................................................................................................ 50
Account Code .................................................................................................................................................... 51
Barge-In ............................................................................................................................................................ 52
Call Chaining ..................................................................................................................................................... 53
Call Park ............................................................................................................................................................ 54
Conversation Recording .................................................................................................................................... 56
Emergency Call ................................................................................................................................................. 57
Forced Answer .................................................................................................................................................. 58
Forced Disconnection (Forced Release) ........................................................................................................... 59
Flashing on Trunks ............................................................................................................................................ 60
Headset ............................................................................................................................................................. 61
Interrupt Request .............................................................................................................................................. 62
Message Wait ................................................................................................................................................... 63
Mute .................................................................................................................................................................. 65
Trunk Reservation ............................................................................................................................................. 66
Contacts ........................................................................................................................................................ 67
Viewing Contacts .............................................................................................................................................. 67
Adding Contacts ................................................................................................................................................ 68
Editing and Deleting Contacts ........................................................................................................................... 70
Call Logs........................................................................................................................................................ 72
Viewing Call Logs .............................................................................................................................................. 72
Missed Call Notification ..................................................................................................................................... 74
Editing an Entry before Placing a Call ............................................................................................................... 75
Deleting Call Logs ............................................................................................................................................. 76
Other Features .............................................................................................................................................. 78
Alarm and Reminder .........................................................................................................................................78
Call Forward ...................................................................................................................................................... 82
Do Not Disturb ................................................................................................................................................... 86
DND-Override ................................................................................................................................................... 88
Department Group Call Forward ....................................................................................................................... 89
PIN Dialing ........................................................................................................................................................ 91
Presence ........................................................................................................................................................... 92
Call Pickup ........................................................................................................................................................ 93
Dynamic Lock .................................................................................................................................................... 95
Keypad Lock ..................................................................................................................................................... 97
Dial-In Conference ............................................................................................................................................ 99
Hotline ............................................................................................................................................................. 102
Calling Line Identification Restriction .............................................................................................................. 104
Live Call Supervision ....................................................................................................................................... 105
Paging ............................................................................................................................................................. 106
Follow Me ........................................................................................................................................................ 108
Room Monitoring ............................................................................................................................................. 109
Meet Me Paging .............................................................................................................................................. 110
Open Cosec Door ........................................................................................................................................... 111
Voicemail ......................................................................................................................................................... 112
Walk In ............................................................................................................................................................ 113

Table of Contents iii
Settings........................................................................................................................................................ 114
User Password ................................................................................................................................................ 117
Phone Settings ................................................................................................................................................ 118
Network Settings ............................................................................................................................................. 119
Phone Info ....................................................................................................................................................... 124
PCAP .............................................................................................................................................................. 125
Appendix ..................................................................................................................................................... 126
Frequently Asked Questions (FAQs) .............................................................................................................. 126
Troubleshooting Tips ....................................................................................................................................... 129
Technical Specifications .................................................................................................................................. 130
Warranty Statement ........................................................................................................................................ 132
Regulatory Information .................................................................................................................................... 133
Disposal of Products/Components after End-Of-Life ......................................................................................135
E-Waste Management and Handling Rules .................................................................................................... 136
Index ............................................................................................................................................................ 140

Matrix SPARSH VP210 User Guide 1
CHAPTER 1 Introduction
This User Guide provides you all the necessary information about the SPARSH VP210 such as, installing and
connecting the phone, using the phone for making/receiving calls and accessing the features of the System1.
Intended Audience
This User Guide is intended for the end-users, who will use the phone. They may be executives, include personnel
of small and medium businesses, large enterprises, front desk and service staff of Hotels/Motels, hospitals, and
other commercial and public organizations/institutions.
Scope
This User Guide is meant to help you
• Understand the elements and functions that appear on the LCD of the phone.
• Handling calls and operating features of the System using the phone.
How to read the User Guide
This document is organized in such a way that you will find all the information you need quickly and easily.
You may use the Table of Contents and the Index to navigate through this document to the relevant topics or
information you want to look up.
Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.
Instructions
The instructions in this document are written in step-by-step format
1. System refers to the Matrix PBX or IP-PBX, that is SARVAM UCS, PRASAR UCS and ANANT UCS.
PRASAR UCS and ANANT UCS support SIPExtensions and SIP Trunks only.

Matrix SPARSH VP210 User Guide 2
Notices
The following symbols have been used to draw your attention to important items.
Note: To indicate something that requires your special attention or to remind you of something you might
need to do when you are using the phone.
Caution/Warning: It indicates an action or condition that is likely to result in malfunction/damage of the
phone or cause bodily harm to the user.
Terminology
Throughout this User Guide, the terms “Phone” are used synonymously to denote SPARSH VP210. Only for
phone specific features the respective phone name is mentioned.
Some specific terms used in this User Guide are defined below:
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.
•CO Network: the public telephone exchange. They are the providers of the CO lines.
•CO Lines: the lines subscribed from the CO Network. These may be Two-wire Trunk Lines.
•CO Trunks: refers to the Two-wired trunks, that is, analog trunk lines from the POTS network.
•Extended IP Phone: refers to SIP (Session Initiation Protocol) protocol based proprietary phones offered
by Matrix which can be used with specific Matrix PBXs only.
•Extension/Station: it is a telephone instrument, SLT, DKP, ISDN Terminal, IP-Phone connected to the
System.
•External Calls: calls made by users of the System to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number
string given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: calls made from and received by one extension to another extension of the System.
•Internal numbers: same as extension numbers.
•Port: the physical interfaces on the cards for trunk lines and extension lines.
•Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the System.
Feature functionality and configuration done is dependent on the Server. If the Server does not support a particular
station type or trunk type, feature related to the same will not be functional.

3Matrix SPARSH VP210 User Guide
Additional Information
If you encounter any technical problems or have any issues regarding the System, please contact your Dealer/
reseller or the Matrix Customer Care.
You can also refer the respective Server System Manual for further clarifications. The documentation can be found
at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html

Matrix SPARSH VP210 User Guide 4
CHAPTER 2 Know Your SPARSH VP210
SPARSH VP210, the Entry Level IP Phone sets the benchmark for quality performance with elegant design and
crystal-clear voice. SPARSH VP210 features a 128 x 64 Graphical LCD Display, SIP Line Keys, High Quality
speaker-phone and high definition audio quality.
Engineered to deliver full feature access of the System, SPARSH VP210 acts as face of your communication
system covering wide array of business environments.
The State-of-the-art Deskphone is best suited for usage in lobbies, cafeterias, conference centers wherein the
basic level endpoint security is sufficient. It can also be used by Administrative Staff, Hospitality guest rooms,
knowledge workers etc.These phones offer flexibility to streamline communication and attain higher return over
investment.
Key Features
• 128 x 64 Graphical LCD
• LED for Call and Message Wait Indication
• HD Voice, HD Handset, HD Speaker
• 4 Context Sensitive Keys
• 3 feature keys: Headset, Mute, Hands-free speaker phone
• 2 Navigation Keys
• Tight integration with Server over Proprietary SIP Protocol
• HTTP Auto Provisioning
• Blue Color illuminated LED for line status
• One Touch Transfer
• Call logs
• Ringtone selection
• Wideband Codec: G722
• Narrowband Codec: G.711(A/µ), G.729, G.726, G.723
• VAD, CNG, AEC, AJB, AGC
• Full Duplex speaker phone with AEC
• IP Assignment: Static / DHCP
•TCP
• AEC encryption for config file
• IEEE802.1x
• RJ9 headset port
• Dual port 10/100 Mbps Ethernet
• Stand with 2 adjustable angles
• PoE (IEEE 802.3af) class2

5Matrix SPARSH VP210 User Guide
Front View
1 LCD Screen
2 Ringer LED
3 Navigation/Notification Keys
4 Context Sensitive Key
5 Dial Pad
6 Volume Increase Key
7 Volume Decrease Key
8 Speaker Key
9Mute
10 Headset Key
11 Handset

Matrix SPARSH VP210 User Guide 6
Bottom View
It is a PoE enabled phone and can be powered over Ethernet by connecting it to a PoE enabled LAN Switch (IEEE
802.3af Compliant). If you do not want to use PoE, plug in the connector of theAdapter into the power jack (DC Jack) at
the bottom of the phone. The IP phone should be used with Matrix original power adapter (5V/0.6A) only.
LCD Display
The LCD display of the phone is Dot Matrix Graphic LCD. The LCD backlight can be turned on and off as well as
adjusted for contrast and brightness from the “Customizing Your SPARSH VP210” of the Phone Menu.
Ringer LED
The Ringer LED will glow in Blue (1 sec ON – 500 msec OFF) to indicate incoming internal and external calls.
Feature Keys
There are 2 Feature Keys. Each Feature Key is accompanied by a feature icon that describes its function. Default
features assigned to these keys are as follows.
Feature icon Assigned
Feature LED Programmable
Headset No No
Mute No No

7Matrix SPARSH VP210 User Guide
Navigation/Notification Keys
There are 2 Navigation Keys, Up/Down Keys.
When the phone is in idle state these keys are used for accessing the Notifications - Call Back, Auto Redial, Trunk
Reservation, Contact Sync.
You can navigate sideways using the context keys, that is, Left Navigation < Key or Right Navigation > Key.
For more details, refer “Powering On”, “Network Settings” and “Call Logs”.
Dial Pad/Key Pad
The dial pad consists of 12 fixed keys for the digits 0, 1-9, and the characters Star (*), Hash (#), Lock ( ), Plus (+)
and Dot. The dial pad is used for dialing numbers of stations or external parties.
Speaker Key
The speaker key sets the phone in 'Speaker mode' for hands-free operation.
Volume Keys
•"+" (plus): This is the increase key, to raise the volume of speech while talking and to increase the Ringer
volume, when the phone is ringing.
•"-" (minus): This is the decrease key, to lower the volume of speech while talking and to decrease the
Ringer volume when the phone is ringing.
Headset Connectivity
The phone provides an RJ9 connector at the bottom of the phone body to connect a headset.
To use the Headset, a Headset Key is assigned on the phone. Make sure you have enabled the Use Headset
option, refer “Accessories”.
Phone Menu
You can access the following PBX and phone features from the Menu of the phone:
Menu option Description
Call Logs To view call history of internal and external Missed, Answered and Dialed calls.
Contacts To add, edit, delete names and numbers of contacts in the Global Directory Part 1.
Call Forward To set and cancel Call Forward - Unconditional, Call Forward - Busy, Call Forward - No
Reply, Call Forward - Busy/No Reply, Call Forward - Not Registered.
Dynamic Lock To change the Toll Control level of the phone.
User Status To set User Present or Absent.
Keypad Lock To lock the keypad of the phone.

Matrix SPARSH VP210 User Guide 8
Navigating the Phone Menu
To navigate the menu,
• Press the Menu Key when the phone is idle.
• Scroll by pressing the Up/Down Navigation Key to reach the desired Menu option.
• Press the Select Key to select the desired Menu option.
• Scroll by pressing the Up/Down Navigation Key to reach the desired sub-menu option.
• Press the Select Key to select the desired sub-menu option.
Do Not Disturb To set/cancel Do Not Disturb on the phone, that is, block incoming internal and external
calls.
Hotline To set/cancel Hotline and Delayed Hotline.
Alarm & Reminder To set/cancel Personalized and Automated Alarms/Reminders.
One Touch Transfer To set/clear the fixed destination number for One Touch Transfer.
Pickup To configure as well as access Group/Selective Call Pick-up
Voicemail To access your Mailbox.
Dial-In Conference To schedule as well as establish the Conference.
Call Retrieve To retrieve a call parked in the Personal or General Orbit.
CLIR To set/cancel CLIR.
Call Supervision To configure as well as access Call Supervision.
Message Wait To set/cancel Message Wait.
Paging To configure the Page Zone and make the announcement.
Meet Me Paging To access Meet be Paging.
Room Monitor To configure and access Room Monitor.
Intercom To configure and access Intercom.
Follow Me To set Follow Me.
Walk-in To set/cancel Walk-in.
PIN Dialing To make calls using PIN.
Department Group
Call Forward
To set/cancel Department Group Call Forward.
Open Cosec Door To open the Cosec Door Lock.
Settings To change the following settings:
• User Password: To change User Password.
• Phone Settings: To customize settings of the phone.
• Network Settings: To change Network Settings.
• PCAP: To Start/Stop PCAP
Phone Info Displays the phone information.
Menu option Description

9Matrix SPARSH VP210 User Guide
To exit menu,
• Press Back Key.
or
Go ON-Hook.
To scroll Up or Down you need to use the Up/Down Navigation Keys. To scroll sideways, you need to use
the Left Navigation < Context Key or Right Navigation > Key.

Matrix SPARSH VP210 User Guide 10
Compatibility Version of Servers
Compatibility is an essential element for interactions between the Server and the client.
The following table lists, version of the Servers compatible with SPARSH VP210.
Clients Version
SARVAM UCS ENT V1R6.7 and later
SARVAM UCS SME V1R6.7 and later
SARVAM UCS SMB V1R6.7 and later
SARVAM UCS SOHO V1R6.7 and later
PRASAR SME/ENT V2.5.0 and later
ANANT UCS V2.2.0 and later

Matrix SPARSH VP210 User Guide 11
CHAPTER 3 Getting Started with
SPARSH VP210
Package Contents
• SPARSH VP210 phone
• Handset with handset cord
• Ethernet cable
• Stand
When you unpack the SPARSH VP210 box, please verify whether the above items are present in the package.
Check the contents for damage. In case any of the above listed items is missing, damaged, or faulty, contact the
dealer/reseller. Do not discard any of the package contents or packing materials. For product registration and
warranty related details, please visit https://www.matrixcomsec.com/product-registration-form.html
Protecting the Phone and Yourself
Power Supply
• Before you connect the phone to its power source, please read the installation instructions, mentioned in
the Quick Installation Guide (QIG).
• The phone can be powered from an AC supply or from the LAN network (PoE).
• If you power the phone from an AC supply, purchase the power adapter from Matrix. The use of any third-
party power adapter may cause damage to the phone. Damages to the phone caused by using other
power adapters are not covered by Matrix warranty.
• Check the voltage of the AC supply. It must be between 100-240 VAC, 47-63Hz.
• The electric plug and socket must be easily accessible to you at all times so that you can disconnect power
from the device, quickly. Remember, the phone does not have a power switch. The only way to disconnect
it is to plug out the power supply.
• The power supply must be placed indoors.
• If you power the phone from the LAN network (Power over Ethernet), ensure that the Ethernet switch to
which the phone is connected supplies power complying with IEEE 802.3af.

Matrix SPARSH VP210 User Guide 12
• If both the power options, that is, PoE as well as Power Adapter are available to the phone, then the phone
will derive power from the PoE enabled LAN Switch.
Using External Devices
When using external devices like the headset, cables, connectors with the phone, always ensure that they are of
good quality, so that phone's performance is not affected.
Matrix does not guarantee the performance of external devices with the phone, as it has no control over the quality
of external devices, cables and connectors.
Cleaning the Product
Use a lightly moistened tissue paper or cloth towel to clean the phone surface.
Do not spray or pour cleaning solution directly on the phone as this may cause damage to the phone.
Preparing for Disruptions in Power Supply and Internet Connectivity
You will not be able to make calls during a power outage. All current calls will be disconnected, and any changes
you make in the configuration of any phone/feature/network settings will not be saved, if you have not already
saved the settings before the power outage.
Use an un-interruptible power supply (UPS) with your VoIP installation to be able to use the phone during power
outage.
Dialing Emergency Services
You will not be able to dial through the phone, whenever there is a disruption in power supply and Internet
connectivity. Ensure that you have another traditional phone line accessible to you always so that you have
immediate access to Emergency Services.
Disposing the Product
This product must be disposed according to the national laws and regulations prevailing in the country where it is
installed.
Avoiding Discomfort
To avoid strain or discomfort to your body:
• Place the phone where it is most convenient for you to reach it, without straining any part of your body.
• Do not cradle the handset between your ear and shoulder; use the headset instead.
• Do not expose yourself continuously to loud sounds; keep the volume of the handset receiver and headset
at a moderate level.

13 Matrix SPARSH VP210 User Guide
Protecting Against Security Threats/Risks
As VoIP is a form of communication over the internet, the security threats and risks associated with VoIP are very
similar to those inherent to any internet application. Like spam and phishing are common forms of email abuse,
Spam over Internet Telephony (unsolicited calls and voice mail), and Spoofing (attacker masquerading as a known
or trusted source to trick the receiver into disclosing important and confidential personal information) are common
threats in VoIP. Confidentiality of the conversation is another concern. VoIP data sometimes travels unencrypted
and it is possible that someone may collect the VoIP data and reconstruct a conversation. Though at present such
activity may be a rare occurrence, it may increase as the deployment of VoIP spreads wider. Educate yourself
further on the security risks involved in using VoIP and how to protect yourself.