Escene SayHi ES280 User manual

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ES280 IP Innovative VoIP Phone User Manual
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Table of Contents
1. Getting Started 3
About 3
Feature Highlights 3
2. Set up the Phone 4
3. Phone User Interface 5
3.1 Hardware Component Instructions 5
3.2 Phone Screen Display Features7
3.3 Basic Network Settings 8
3.4 SIP Account Settings 9
3.5 Basic Features 10

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3.5.1 Making a Call 10
3.5.2 Anonymous Call 10
3.5.3 Redial 10
3.5.4 Call Log 11
3.5.5 Making Calls to Contact11
3.5.6 Multi-lines to Answer the Call 11
3.5.7 Auto-Answer 11
3.5.8 Ending a Call 11
3.5.9 Using Hold and Recover (Switch Calling Line) 12
3.5.10 Transferring Calls 12
3.5.11 Using Mute 13
3.5.12 Do Not Disturb 13
3.5.13 3-way Conference 13
3.5.14 Voice Mail 14
3.6 Advanced Settings 14
3.6.1 Using the phone book 14
3.6.2 Using Call Logs 16
3.6.3 Peer-to-Peer 16
3.7 Keypad Setting 16
3.7.1 Language Setting 16
3.7.2 Message16
3.7.3 Time & Date 17
3.7.4 Ring Tone and Volume Setting 17
3.7.5 Searching Phone Book 18
3.7.6 Cannot Set the Features with Keypad 18
4. WEB User Interface 18
Main Interface-Phone Status 18
4.1 Net Work 19
4.1.1 LAN Port19
4.1.2 PC Port 22
4.1.3 Advanced 22
5 SIP Account 23
5.1Basic 23
5.2 Call 25
5.3 Security 26
6 Phone Setting 26
6.1 Basic 26
6.1.1 Time Settings 27
6.1.2 Call 28
6.1.3 VoIP Call Forward 30
6.1.4 QoS30
6.2 Advanced 31
6.2 .0 Audio 31
6.3 Line Keys 33

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6.4 Function Keys 33
6.5 Soft Key 34
6.6 Dial Plan 34
6.7 IP Strategy35
7 Phone Book 36
7.1 Group 36
7.2 Contact 36
7.3 LDAP 37
7.4 Ban List 38
8 Phone Maintenance 39
8.1 Basic 39
8.1.1 HTTP Upgrade 39
8.1.2 FTP Upgrade 40
8.1.3 TFTP Upgrade41
8.1.4 Default Setting 41
8.1.5 Reboot 42
8.2 Advanced 42
8.2.1 Log 42
8.2.2 Auto Provision 42
9 Password44
10 WEB Other Settings or Information - Appendix 44
10.1 WEB User 44
10.2 Multi-Language 44
10.3 Note Tips44
1. Getting Started
About
Escene ES280 is a highly innovative based VoIP phone, it can perfectly satisfy all kinds of businessmen's communications. ES280 integrates with 128x64 pixel graphic
LCD, a large resolution display, elegant and intuitionist user interface, which you can perfectly experience.ES280 delivers HD audio quality with HD handset, HD speaker
and HD codec (G.722), it rich features can effectively improve the communications in working. ES280 quite meets the demands of SMEs, Home Office, and ISP
applications. This document updated and revised by Escene Turkey Distributor: Nolto Bilişim www.nolto.com at June 2020.
Feature Highlights
a) Multi-Language
The LCD display supports Multi-Language.
b) HD Voice
Special voice processing technology, high-fidelity voice quality, HD encoding, HD Handset, ensure clear, realistic smooth communication.
c)Senior Calling Ability
2 lines with double color (GREEN & RED) LEDs, synchronously control or manage 2 calls, Call queue, Switch between lines.
Multi-parties conference call transfer.
d) All kinds of Phone Book

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It supports XML Personal Phone Book\LDAP\Enterprise Phone Book etc. This feature satisfies customer's phone book
requirements.
e)Support HTTP\TFTP\FTP\Auto-Provision.
f) Support POE (Remark: ES280-PN) / Power Adapter.
g)2-angle adjustable bracket, wall-mountable
2. Set up the Phone
a)Packing List:
Check the packing list before installation, if you find anything missing, contact your system administrator.
⚫1*ES280 IP Phone
⚫1*Handset
⚫1* Handset Cord
⚫1*Ethernet Cable
⚫1*Phone Bracket
⚫1*Quick Setup Guide
⚫1*Manufacturer Certification
b) Phone Installation:
This section introduces how to install the phone with the components in the packing list:
⚫Attach the Bracket
⚫Connect the Handset and optional Headset
⚫Connect the Network and Power
Attach the Bracket
Pls follow the following step "①" to "②", firstly let the bracket join to the phone, and then gently push the bracket to the left.
Connect the Handset and optional Headset

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Connect the Network and Power
You have two options for power supply. Your system administrator will advise you which one to use.
⚫AC power adapter
⚫POE (Power over Ethernet) IEEE802.3af
NOTES：Pls make sure your phone support POE feature. You can check the label on the back of the phone, for example "Model:
ES280-PN", the P means it support POE feature.
Note: If POE works, the phone does not need to connect to the AC power adapter. Make sure the Ethernet cable and switch/hub
are POE compliant.
3. Phone User Interface
3.1 Hardware Component Instructions
The main hardware components of the ES280 IP Phone are the LCD screen and the keypad.

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Hardware component instructions of the ES280 IP Phone are:
ITEM
DESCRIPTION
1
LCD Screen
Displayed information about calls, messages, soft keys, time, date, and other relevant data:
• Call information — caller ID, call duration
• Icons (e.g. )
• Missed calls or second incoming caller's information
•Time and date
2
Light Status
Red-Flashing: There is an incoming call or be Hold.
Red-Steady: Hook-off. or be in a usual conversation
3
Line Key
Green-Steady: There is a conversation making on the line
Red-Flashing: There is call coming in
Green-Flashing: The line is on hold
Dark: Accounts are idle
4
Soft Key
Labels automatically to identity their context-sensitive features
5
Navigation Key
Scroll through the displayed information, and in the idle feature:

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UP: Open the "All CONTACT LOG"
DOWN: Open the "MISSED CALL"
RIGHT: Open the "RECEIVED CALL"
LEFT: Open the "DAIL CALL"
6
OK Key
Confirm the action
7
C Key
Cancels actions or rejects an incoming call, and the other feature:
In the idle: Open the "Phone Status".
Diagnosis: Press and hold 3 second to open "Hardware Diagnosis".
MUTE: "MUTE" feature is enabled if you press it while the conversation making on the phone.
8
Functions Key
Conference\Redial\Transfer\Hold
9
Speaker Key
Toggles the hands-free speaker phone mode.
1
0
Mc
Voice input
1
1
Volume Key
Adjusts the volume of the handset, headset, speaker, and ringer
1
2
Keypad
Provides the digits, letters, and special characters in context-sensitive applications.
1
3
Handset
Voice input and output
1
4
Speaker
Voice output
1
5
Headset Key
Toggles and indicates the headset mode.
1
6
Message Key
Indicates and accesses voice messages.
3.2 Phone Screen Display Features
If the phone has successfully started up and after using, the idle LCD display will show information as below:
ITEM
DESCRIPTION
1
TIME & DATE
TIME & DATE display in the middle of the screen.
2
Auto-Answer icon
Enable this feature, it will display "AA" at the top right corner.
3
Missed Call
Missed Call under the TIME in the middle of screen
4
Line Status
There are four status as below:

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a. :Disconnect the network
b. :Account failed to register
c. :Account successfully registered
d. :Account successfully registered and DND feature is enabled. The DND icon also will
display at the top right corner.
5
Soft Key Area
Labels automatically to identity their context-sensitive features
6
Screen Top Icon
The Screen Top Icon from left to right is:
: Handset Hand on status
: Speaker Hand on status
: Headset Hand on status
: Call MUTE
: Missed Call
: Call Forward
: Text Message
: Keypad Lock
: Network is unavailable
3.3 Basic Network Settings
The phone supports Three Modes of Network Setting. Include PPPoE\Static IP\DHCP.
DHCP Setting
Feature
Operating Steps
DHCP
Press OK or MENU> System Settings> Advanced Settings> Password (Default is Empty)> Network> LAN
Port
⚫Press LAN Port to login into the menu
⚫Select "DHCP" mode
⚫Press "Enter" key
⚫Set the DNS\web port\telnet port
⚫Press "Save" key to make it work
⚫Tips "Network is changed, press OK reboot "

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Static IP Setting
Feature
Operating Steps
Static IP
Press OK or MENU> System Settings> Advanced Settings> Password (Default is Empty)> Network> LAN
Port
⚫Press LAN Port to login into the menu
⚫Select "Static" mode
⚫Press "Enter" key
⚫Set the IP\Mask\GW\DNS\web port\telnet port
⚫Press "Save" key to make it work
⚫Tips "Network is changed, press OK reboot "
PPPoE Setting
Feature
Operating Steps
PPPoE
Press OK or MENU> System Settings> Advanced Settings> Password (Default is Empty)> Network> LAN
Port
⚫Press LAN Port to login into the menu
⚫Select "PPPoE" mode
⚫Press "Enter" key
⚫Set the Username\Password\web port\telnet port
⚫Press "Save" key to make it work
⚫Tips "Network is changed, press OK reboot "
3.4 SIP Account Settings
ES280 IP phone makes calls based on sip accounts, it can support Single account or Multi-account, each account can be
configured to the different SIP server.
If you want to…
Then...
Create a SIP account
--1) Select “System setting” > “Advanced setting”.
--2) Enter the password required（The default is empty).
--3) Select “SIP” > “Account sip”.
--4) Select one of the accounts you want to set, you can configure the following parameters
-Enable account*: Select Enable
-Number of lines: Default is 2
-Description: description of this account
-Display Name: The name displayed on the screen
-Authentication user: The Authenticated users are matched with the SIP server. (The default
with the same account)
-Account*: the account matches with the SIP server. (extension number)
-User password*: the user password matches with the SIP server
-SIP Server*: The primary SIP server, all calls through this server
-Out Bound Server: The out bound SIP server
-STUN Type: Enable/Disable STUN feature
-STUN: Input STUN URL

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-Auto Answer: Enable/Disable this account auto answer feature
* Note: When you finish the setting, you can press Save to make it work, and then you can see the
status icon in the LCD idle. The parameters with the * mark must be set.
Disable sip account
--1) Select “System setting” > “Advanced setting”.
--2) Enter the password required（The default is empty).
--3) Select “SIP” > “Account sip”.
--4) Select “Enable account” > “Disable”.
--5) Select “Save” to saves settings
3.5 Basic Features
3.5.1 Making a Call
Here are some easy ways to place a call on SayHi IP Phone:
If you want to...
Then…
Place a call using
the handset
Pick up the handset
--1) You can hear dial tone.
--2) Enter a number.
--3) Press #button (default)，
-or wait 5s (default), then it sends the number automatically.
Place a call using
a speakerphone
Press Speaker button
Place a call using
a headset
Put on your headset, active
Headset button so that the
status light is Red , and
then do as using
speakerphone
3.5.2 Anonymous Call
You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call
someone. E.g., you want to call to consult some of the services, but you do not want to be harassed.
Enable Anonymous Call
Press OK or MENU> Function Setting> Anonymous
--Press Enter or OK button,
-You can select which Account want to use, enable/disable this feature,
and enable/disable reject anonymous
3.5.3 Redial
To redial the last placed call from your phone
Redial
--Press REDIAL button to dial the last number
-or press Navigation Button-Left > “Dialed number”, select a number, and
press