Matrix SPARSH VP710 User manual

SPARSH VP710
The Smart Video IP Deskphone
User Guide

Documentation Disclaimer
Information in this documentation may change from time to time. Matrix ComSec reserves the right to revise
information in this publication for any reason without prior notice. Matrix ComSec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this document, Matrix ComSec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the
prior written consent of Matrix ComSec.
Version 1
Release date: August 22, 2018

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
About this User Guide ......................................................................................................................................... 1
How to Read this User Guide .............................................................................................................................. 3
Know Your SPARSH VP710............................................................................................................................ 5
Hardware Component Instructions ...................................................................................................................... 6
Icon Instructions .................................................................................................................................................. 8
LED Instructions ................................................................................................................................................ 14
Information for Your Safety and Comfort ................................................................................................... 15
General Requirements ...................................................................................................................................... 15
Environmental Requirements ............................................................................................................................ 15
Operating Requirements ................................................................................................................................... 16
Cleaning Requirements ..................................................................................................................................... 17
Getting Started.............................................................................................................................................. 19
Packaging Contents .......................................................................................................................................... 19
Optional Accessories ........................................................................................................................................ 21
Phone Installation .............................................................................................................................................. 22
Phone Initialization ............................................................................................................................................ 26
Configuration Methods ...................................................................................................................................... 30
Viewing the Phone Status ................................................................................................................................. 46
Registration ....................................................................................................................................................... 48
Using the Touch Screen ............................................................................................................................... 49
Idle Screen ........................................................................................................................................................ 49
Control Center/Notification Center .................................................................................................................... 53
Configuration Screen Display ............................................................................................................................ 55
Dialing Screen Display ...................................................................................................................................... 57
Video Call Screen Display ................................................................................................................................. 59
Video Call Full Screen Display .......................................................................................................................... 61
Basic Network Settings ..................................................................................................................................... 63
Wireless Network Settings ................................................................................................................................ 74
Configuring Transmission Methods of the Internet Port and the PC Port ......................................................... 83
Configuring PC Port Mode ................................................................................................................................ 85
Customizing Your Phone ............................................................................................................................. 87
General Settings ............................................................................................................................................... 87
Audio Settings ................................................................................................................................................. 145

ii Table of Contents
Contact Management ...................................................................................................................................... 159
Call History Management ................................................................................................................................ 189
System Customization .................................................................................................................................... 199
System Applications................................................................................................................................... 229
Managing Applications and Widgets ............................................................................................................... 229
Managing Running Applications ...................................................................................................................... 235
APP Accounts ................................................................................................................................................. 236
FileManager .................................................................................................................................................... 243
Gallery ............................................................................................................................................................. 257
Recorder ......................................................................................................................................................... 272
Camera ........................................................................................................................................................... 277
Email ............................................................................................................................................................... 281
Calendar .......................................................................................................................................................... 298
Account Management ................................................................................................................................ 315
Account Registration ....................................................................................................................................... 315
Configuration Proxy and Peer-to-Peer Calling ................................................................................................ 315
Mobile Account ................................................................................................................................................ 325
Accessing Basic Features ......................................................................................................................... 329
Placing Calls ................................................................................................................................................... 330
Answering Calls .............................................................................................................................................. 333
Audio/Video Selection ..................................................................................................................................... 336
Ending Calls .................................................................................................................................................... 337
Performing Operations during a Call ............................................................................................................... 337
Redialing Numbers .......................................................................................................................................... 344
Accept SIP Trust Server Only ......................................................................................................................... 345
Allow IP Call .................................................................................................................................................... 347
Anonymous Call .............................................................................................................................................. 349
Anonymous Call Rejection .............................................................................................................................. 353
Auto Answer .................................................................................................................................................... 356
Auto Redial ...................................................................................................................................................... 361
Call Completion ............................................................................................................................................... 364
Call Forward .................................................................................................................................................... 367
Call Hold/Resume ........................................................................................................................................... 384
Call Number Filter ........................................................................................................................................... 388
Call Park .......................................................................................................................................................... 390
Call Pickup ...................................................................................................................................................... 393
Call Recording ................................................................................................................................................. 405
Call Timeout .................................................................................................................................................... 415
Call Transfer .................................................................................................................................................... 416
Call Waiting ..................................................................................................................................................... 423
Calling Line Identification Presentation (CLIP) ................................................................................................ 426
Connected Line Identification Presentation (COLP) ....................................................................................... 428
Conference ...................................................................................................................................................... 429
Door Phone ..................................................................................................................................................... 438
Do Not Disturb (DND) ..................................................................................................................................... 440
Feature Key Synchronization .......................................................................................................................... 449
Hide Feature Access Codes ........................................................................................................................... 451
Intercom .......................................................................................................................................................... 453
IP Direct Auto Answer ..................................................................................................................................... 459
IPv6 Support ................................................................................................................................................... 461
Logon Wizard .................................................................................................................................................. 467
Message .......................................................................................................................................................... 469
Music on Hold ................................................................................................................................................. 481

Table of Contents iii
Mute ................................................................................................................................................................ 483
Notification Popups ......................................................................................................................................... 487
Password Dial ................................................................................................................................................. 489
ReCall ............................................................................................................................................................. 491
Recent Call In Dialing ...................................................................................................................................... 494
Transfer Mode via Dsskey .............................................................................................................................. 496
Accessing Advanced Features.................................................................................................................. 497
Action URI ....................................................................................................................................................... 499
Action URL ...................................................................................................................................................... 507
Answer By Hand ............................................................................................................................................. 511
Application ....................................................................................................................................................... 512
Busy Lamp Field (BLF) ................................................................................................................................... 514
Busy Tone Delay ............................................................................................................................................. 520
CDP ................................................................................................................................................................. 522
Configuring the IP Phone for Use with a Firewall or NAT ............................................................................... 524
Distinctive Ring Tones .................................................................................................................................... 537
DTMF .............................................................................................................................................................. 543
Methods of Transmitting DTMF Digits on SIP Calls: ....................................................................................... 543
Suppress DTMF Display ................................................................................................................................. 546
Transfer via DTMF .......................................................................................................................................... 548
Play Local DTMF Tone ................................................................................................................................... 549
Early Media ..................................................................................................................................................... 551
Hot Desking ..................................................................................................................................................... 552
Lightweight Directory Access Protocol (LDAP) ............................................................................................... 556
Linker Layer Discovery Protocol (LLDP) ......................................................................................................... 561
Multicast Paging .............................................................................................................................................. 566
Quality of Service (QoS) ................................................................................................................................. 580
Reboot in Talking ............................................................................................................................................ 583
Redial Tone ..................................................................................................................................................... 585
Reserve # in User Name ................................................................................................................................. 586
Return Code When Refuse ............................................................................................................................. 588
Ringing Timeout .............................................................................................................................................. 590
Send User=phone ........................................................................................................................................... 591
Server Redundancy ........................................................................................................................................ 593
Session Timer ................................................................................................................................................. 604
Shared Call Appearance ................................................................................................................................. 606
SIP Send Line ................................................................................................................................................. 624
SIP Send MAC ................................................................................................................................................ 626
SIP Session Timer .......................................................................................................................................... 628
Softkey Layout ................................................................................................................................................ 630
Static DNS Cache ........................................................................................................................................... 634
Tones .............................................................................................................................................................. 635
Unregister When Reboot ................................................................................................................................. 638
Use Outbound Proxy in Dialog ........................................................................................................................ 640
Virtual Private Network (VPN) ......................................................................................................................... 642
VLAN ............................................................................................................................................................... 646
Web Server Type ............................................................................................................................................ 653
180 Ring Workaround ..................................................................................................................................... 656
802.1X Authentication ..................................................................................................................................... 658
100 Reliable Retransmission .......................................................................................................................... 665
Configuring Audio Features ...................................................................................................................... 667
Headset Use ................................................................................................................................................... 667
Audio Codecs .................................................................................................................................................. 673
Acoustic Clarity Technology ............................................................................................................................ 681

iv Table of Contents
Configuring Video Features....................................................................................................................... 687
Voice Quality Monitoring (VQM) ................................................................................................................ 691
Configuring Security Features .................................................................................................................. 701
TLS .................................................................................................................................................................. 701
SRTP ............................................................................................................................................................... 709
Encrypting Configuration Files ........................................................................................................................ 713
Maintenance ................................................................................................................................................ 717
Upgrading Firmware ........................................................................................................................................ 717
TR-069 Device Management .......................................................................................................................... 721
Advanced Maintenance ................................................................................................................................... 724
Troubleshooting.......................................................................................................................................... 737
Appendix ..................................................................................................................................................... 747
Physical Features of the IP Phone .................................................................................................................. 747
Key Features of the IP Phone ......................................................................................................................... 747
Appendix A - Time Zone ................................................................................................................................. 749
Appendix B - Glossary .................................................................................................................................... 751
Appendix C - Trusted Certificates ................................................................................................................... 753
Appendix D - Configuration Parameters ......................................................................................................... 757
Appendix E - Acronyms ................................................................................................................................. 1029
Appendix F - Compatible Headsets .............................................................................................................. 1031
Disclaimer for Unauthorized Apps on MATRIX Android-based Phone ......................................................... 1032
Application Compatibility List ........................................................................................................................ 1033
Declaration of Conformity .............................................................................................................................. 1034
GNU GPL Information ................................................................................................................................... 1035
Warranty Statement ...................................................................................................................................... 1036

Matrix SPARSH VP710 User Guide 1
CHAPTER 1 Introduction
Welcome! Thank you for choosing the Matrix SPARSH VP710! You have now entered the exciting world of Internet
Telephony. We hope you will make optimum use of this intelligent, feature-packed SIP-based IP phone. Please
read this document carefully before installing and using the SPARSH VP710.
About this User Guide
This User Guide provides detailed information and instructions to install and operate Matrix SPARSH VP710.
Reference Documents
Refer to the Quick Start Guide in the package for:
• Basic setup of the phone
• Basic call features and phone customizations
The documentation can also be found at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html
Intended Audience
This document is aimed at,
•System Engineers and System Administrators, who will install, maintain and support SPARSH VP710.
It is assumed that they have some experience in installing SIP phones, they are familiar with the VoIP
technology and its functions, and they have basic knowledge of the various technical terms associated
with it. They must be capable of configuring all the parameters of SPARSH VP710 and troubleshoot in-
case it malfunctions.
•End Users, that is persons/organizations who will actually use SPARSH VP710. They include residential
consumers, personnel of small and medium businesses, large enterprises, other commercial and public
organizations/institutions.
It is assumed that the End Users have some previous experience in operating key phones or mobile
phones. End Users are not expected to configure the phone or program its features since they may not
have the required technical understanding, but they must be capable to operate the phone. However, it is
anticipated that some of them may have to or want to configure the elementary settings of the phone and/
or program the features. Therefore, this document provides instructions on installation and configuration of
the phone in a very simple and lucid manner.

2Matrix SPARSH VP710 User Guide
Organization of this Document
This document contains following chapters:
•Introduction - This chapter provides an overview of this document, its purpose, intended audience,
organization, terms and conventions used to present information and instructions.
•Know your SPARSH VP710 - It describes the phone hardware components and software (User
Interfaces) in details.
•Information for your Safety and Comfort - It describes some important measures for your personal
safety as well as protection of the product.
•Getting Started - It provides step-by-step instructions on assembling the phone-body and handset,
network and basic SIP configuration related information to connect the phone to the IP network.
• Using the Touch Screen - The IP phone supports three idle screens by default. You can swipe left or right
to switch among different idle screens.
•Customizing Your Phone - It describes instructions regarding customizing the phone as per your
requirement.
• System Applications - It provides basic operating instructions for using the system applications.The
system applications like Camera, Browser, Clock etc are pre-installed on your IP phone and cannot be
uninstalled,
• Account Management - It provides the information to configure the SIP account and Mobile Account of
the IP phone in detail.
•Accessing Basic Features - It provides step-by-step instructions on using the basic features including
making, receiving and managing calls once all necessary configurations are done.
•Accessing Advanced Features - It provides step-by-step instructions to access the advanced features of
the phone. It is basically aimed for the technically sound users having primary knowledge of the SIP
protocol and related features.
•Configuring Audio Features - It provides detailed information and instructions for configuring basic as
well as advanced audio settings.
• Configuring Video Features - It provides detailed information and instructions for configuring basic as
well as advanced video settings.
• Voice Quality Monitoring - Voice quality monitoring allows the IP phone to generate various quality
metrics for listening and conversational quality.
•Configuring Security Features - It provides detailed information and instructions on how to secure your
phone configuration and configure the security features.
•Maintenance - This chapter provides details regarding maintenance of your phone including firmware
upgrade instructions, SNMP, TR-069 and advanced maintenance instructions.
•Troubleshooting - This chapter provides details regarding troubleshooting instructions of your phone.
•Regulatory Notices - It provides detailed information about regulatory notices.
• Appendix - It describes the physical features of the IP phone, Time Zones list, Glossary, Trusted
Certificates, Configuration Parameters, Disclaimer.

Matrix SPARSH VP710 User Guide 3
How to Read this User Guide
This document is organized in a manner to help you get familiar with the phone, learn how to install it, connect it to
the network and start making and receiving calls, use basic features, and move on to more advanced configuration
and operation of the phone, all in the order of complexity. You are advised to read it in the sequence it is organized.
Instructions
The instructions in this document are written in bulleted lists, in a step-by-step format.
Cross references are provided in blue font, with hyperlinks to the headings. For example, you can refer to the
relevant topic easily by clicking the text in blue font in this document.
Symbols Used
The following symbols have been used for notices to draw your attention to important items.
Important: to indicate something that requires your special attention or to remind you of something you
might need to do when you are using the phone.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the phone or
your property.
Warning: to indicate a hazard or an action that will cause damage to the phone and/or cause bodily harm.
Tip: to indicate a helpful hint giving you an alternative way to operate the phone or carry out a procedure
more efficiently.
Terminology
The technical terms and Acronyms used in this document are standard terms, commonly used for the industries
involved in dealing with telecommunication and/or data communication devices. Considering the broad group of
intended users of this document, wherever possible, use of jargon is avoided.
Acronyms have been defined in the text and a complete list of Acronyms used in this document is provided in
“Appendix E - Acronyms”.
The words IP phone, phone, VoIP phone or SIP phone are used interchangeably and synonymously to mean
Matrix SPARSH VP710. Some of the terms specific to this document that you will encounter frequently are defined
below:
•ITSP: Abbreviated form of Internet Telephony Service Provider. You can register the SIP account of
SPARSH VP710 with the SIP servers supported by an ITSP.
•OFF-Hook: The phone goes in OFF-Hook state when you,
• Lift the Handset from the cradle.
Or

4Matrix SPARSH VP710 User Guide
• Press the Speaker key to activate the Speaker mode.
Or
• Press the Headset key to activate the Headset mode.
•ON-Hook: The phone goes in ON-Hook state when you,
• Replace the Handset on the cradle.
Or
• Press the Speaker key to deactivate the Speaker mode.
Or
• Press the Headset key to deactivate the Headset mode.
•Calling party/Caller: The person who makes the call.
•Called party/Callee: The person to whom the call is made.
•User: The person who is in possession of the SPARSH VP710 IP phone and uses it.
•Remote user/Remote party/Remote end/Far end: The person with whom the user interacts.
•Phone/IP Phone: Both of these terms have been used synonymously in this document and refer to Matrix
SPARSH VP710.
Using this document, we hope, you will be able to install, operate and make optimum use of SPARSH VP710. If you
encounter any technical problems, contact your dealer/reseller or the Matrix Customer Care.

Matrix SPARSH VP710 User Guide 5
CHAPTER 2 Know Your SPARSH VP710
SPARSH VP710 is a Smart Video IP Deskphone engineered to deliver Video Conferencing Solution and Business
Media Applications with a touch of Android experience. It is the next step towards collaboration offering flexibility
and convenience providing lifelike unified communication. Deskphone is the perfect client to extract the capability
of server and with a smarter deskphone it is optimizing the return over investment by utilizing the UC features to the
extent.
Matrix SPARSH VP710 offers innovative features and sophisticated looks combining the best of both worlds
targeted towards business-class professionals. The Smart Deskphone empower customers with latest
technologies such as Wi-Fi, HDMI port, Bluetooth and USB connectivity bringing the world to their desk. With smart
features as Internet Connectivity, Touch-screen functionality and Multimedia Apps, SPARSH VP710 is a new
generation deskphone in line with smartphones, tablets and laptops.
For a list of advanced technical information about the IP phone, refer “Appendix”.
This chapter provides the overview of the SPARSH VP710 IP phone. If you require additional information or
assistance with your new phone, contact your reseller/vendor.

6Matrix SPARSH VP710 User Guide
Hardware Component Instructions
The main hardware components of the SPARSH VP710 IP phone are the touch screen, the keypad and the USB
camera.

Matrix SPARSH VP710 User Guide 7
Hardware component instructions of the IP phone are:
Key Label Item Description
1PowerIndicatorLED
Indicates call status, message status and phone’s system
status
• Receives an incoming call-Fast-flashing
• Receives a voice mail-Slow-flashing
2TouchScreen
7 inch (1024 x 600) capacitive (5 point) touch screen. Tap to
select and highlight screen items. The IP phone supports
three idle screens by default.
Shows information about calls, messages, time, date and
other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call list or second incoming caller
information
• Prompt text (for example, “Save successfully!”)
• Timeanddate
3 HEADSET Key Toggles and indicates the headset mode. The key LED
illuminates solid green when headset mode is activated.
4 MUTE Key Toggles and indicates mute feature. The key LED
illuminates solid red when the call is muted.
5REDIAL Key Redials a previously dialed number.
6 Speakerphone Key
Toggles and indicates the hands-free (speakerphone)
mode. The key LED illuminates solid green when the
hands-free (speakerphone) mode is activated.
7 TRANSFER Key Transfers a call to another party.
8 HOLD Key Places a call on hold or resumes a held call.
9 MESSAGE Key • Accesses voice mails.
• Captures screenshots during a video call.
10 Volume Key Adjusts the volume of the handset, headset, speaker,
ringer or media.
11 Keypad Provides the digits and special characters in context-
sensitive applications.
12 Speaker Provides hands-free (speakerphone) audio output.
13 Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on
how to adjust the hookswitch tab, refer to the Quick Start
Guide.

8Matrix SPARSH VP710 User Guide
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
14 Hookswitch
• Picking up the handset from the handset cradle,
the hookswitch bounces and the phone connects
to the line.
• Laying the handset down on the handset cradle,
the phone disconnects from the line.
15 Camera Lens
2 Mega-pixel camera. Provides near-site video. The
better distance between camera and images you want to
capture should be in the range of 0.35 meters (1 foot) to
2 meters (6 feet).
16 Camera Indicator LED
Indicates video call status and camera status.
• Receives a video call—Flashing green
• The camera is inserted and detected
successfully on the phone—Solid green
17 Shutter Switch Covers and uncovers the camera. When the camera is
switched off, the video image is black.
18 USB2.0 Port Allows you to connect the USB flash drive/USB headset to
your phone.
Icon Description
Wired network is unavailable
Hands-free (speakerphone) mode
Handset mode
Headset mode
Video/Voice Mail
Auto Answer
Do Not Disturb
Call Forward
Silent mode
Camera is not detected

Matrix SPARSH VP710 User Guide 9
Line Key Icons
Icon indicator (associated with line key features):
Keep Mute
Phone Lock
Missed Calls
Bluetooth mode is on
Bluetooth headset is both paired and connected
Bluetooth-Enabled mobile phone is both paired and
connected
Wi-Fi mode is on
Wi-Fi is connected successfully and the signal strength
is weak to strong
The USB flash drive is detected
Screenshot captured
Downloading file
Uploading file
Upcoming alarm
Unread email
Warning
Icon Description
Hold/Public Hold
Private Hold
DND
Voice Mail
Direct Pickup

10 Matrix SPARSH VP710 User Guide
Group Pickup
DTMF
Prefix
LDAP
Local Group
XML Group
Conference
Forward
Transfer
ReCall
Record
URL Record
Recording starts successfully (Record/URL Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon Description
The private line registers successfully
Register failed
Flashing
Registering

Matrix SPARSH VP710 User Guide 11
The shared line registers successfully
DND is enabled on this line
Call forward is enabled on this line
Mobile Account (Bluetooth-Enabled mobile phone is
both paired and connected)
Mobile Account (Bluetooth-Enabled mobile phone fails
to connect)
Flashing
Mobile Account (Bluetooth-Enabled mobile phone is
connecting)
Icon Description
BLF/BLF list idle state
(Flashing)
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF list failed state
Icon Description
Intercom idle state
Intercom ringing state
Callout
Intercom callout state

12 Matrix SPARSH VP710 User Guide
Other Icons
Icon indicator (associated with an active call)
Talking
Intercom talking state
Intercom failed state
Icon Description
The shared line is idle.
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on public
hold.
(for local SCA phone)
(for monitoring SCA phone)
The shared line conversation is placed on private
hold.
The shared line conversation is barged in by the
other shared line party.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Icon Description
Call Hold (video)
Call Hold (audio-only)
Call Mute