Yealink W52 User manual

Quick Start Guide
Intermedia Hosted PBX
Yealink W52 Wireless DECT Phone

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Welcome to your Hosted PBX Service.

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What’s in the box?
Yealink W52 Wireless DECT Phone
W52 Base Parts
W52 Handset Parts
A. 1 Base Station
B. 1 Power Adapter
C. 1 Ethernet Cable
D. 1 Quick Start Guide
A. 1 Handset
B. 1 Charge Cradle
C. 1 Power Adapter
D. 2 Rechargeable Batteries
E. 1 Belt Clip
AB C
ABCDE
D
Quick Start Guide

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Guided Setup
Connect Cables
Please follow the diagram to install your phones. Once plugged in, the phone will
automatically download its conguration and start to work after a few minutes.
Connecting the Cordless Base:
1. Open the box and remove
the Cordless Base, Power
Adapter and Ethernet cable.
2. Connect one end of the Ethernet
cable to the Internet port on
the rear of the Base Station.
3. Connect the other end of the
Ethernet cable to any free port on
your existing router or anywhere
on your existing data network.
4. Connect the Base Station Power
Adapter to the ”DC 5V” connector on
the Base Station, and then plug the
Power Adapter into a power outlet.
Setting up the Cordless Handsets:
1. Open the box and remove the
Handset, Power Adapter, Batteries,
Belt Clip and Charging Cradle.
2. On the Handset, open the
battery cover and insert the
batteries in the correct order,
then close the battery cover.
3. Connect the Power Adapter to the
“DC 5V” connector on the Charging
Cradle and then plug the Power
Adapter into a power outlet.
4. Connect the optional Belt Clip
to the Handset if desired.
5. Place the Handset into
the Charging Cradle.
For optimal battery performance, please
charge the phone for 6 hours before using.
Once the phone has been plugged in and
operational, the voicemail box is functional
with a default greeting.

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Handset Registration
If this is your initial order of Yealink W52 handsets and base:
• Your new Handsets have been pre-registered to your new Base.
Please continue to the next page to setup your voicemail box.
If this is an order for additional or replacement equipment:
• Please see the Yealink W52 Cordless Phone Owner’s Manual in the
Knowledge Base at https://kb.intermedia.net/main/ for instructions
on registering Handsets with the Base.

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Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press & hold 1 on your keypad.
-OR-
1. Dial your extension number and press the OK key.
-And Then-
2. Enter the default PIN of 0000.
3. Select option 8 for User Options.
4. Select option 1 to record the Unavailable greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Log in to your voicemail box.
2. Press 8 for User Options.
3. Press 3 to change your PIN.
4. Enter the new 6 to 10-digit PIN when prompted.
Your new PIN:
• Must be numeric digits and must not start with “0”.
• Must not contain sequential or repeating digits, such as
“123” or “111”.

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LOGGING INTO YOUR VOICEMAIL
BOX VIA THE WEB
1. Go to www.intermedia.net/
login/voice
2. Enter your Phone Number and
PIN/Password
3. Click LOGIN

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Features
1. Earpiece
Outputs audio during a phone call.
2. LCD Screen
Shows call information, handset
status icons, prompt messages, etc.
3. Soft Keys
Labeled automatically to identity
their context-sensitive features.
4. Speakerphone Key
Switches between the earpiece
and speakerphone modes.
Answers an incoming call.
5. Headset Connector
Connects a headset.
6. Off-hook Key
Answers an incoming call. Enters
the redial call list. Places a call.
7. Keypad
Provides digits, letters and
special characters in context-
sensitive applications.
8. Star Key
Enters the star symbol. Switches
the silent mode on or off.
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14
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9. Redirect Key
Transfers a call to another party.
10. Microphone
Picks up audio during earpiece
and hands-free calls.
11. Mute Key
Toggles Mute feature on or off.
12. Pound Key
Enters the pound symbol. Locks
or unlocks the handset keypad.
Switches the input method.
13. On-hook Key/Power key
Long presses in the menu screen
to return to the idle screen. Long
presses to turn the handset
on or off when the handset is
idle. Cancels actions or ends a
call. Rejects an incoming call.
14. Message Key
Indicates a new received voice
mail or a missed call. Accesses the
voice mail or the missed call list.
15.
Moves the cursor.
Acts as shortcuts.
Scrolls through the displayed
information.
Moves the cursor.
Acts as shortcuts.
Adjusts the ringer volume.
Switches the values.
Confirms actions or enters the
main menu.

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Displaying Information on the LCD Screen
The idle screen may be shown as below:
The LCD screen is divided into three
parts: Status Line, Text Line and
Softkey Line.
THE INFORMATION SHOWN
IN THE STATUS LINE:
1. On hook (idle) — displays the
signal strength indicator,
internal handset number
and battery status.
2. O hook — displays line ID.
THE INFORMATION SHOWN
IN THE TEXT LINE:
1. On hook (idle) — displays handset
name, time and date, caller
information when receiving
an incoming call and prompt
messages.
2. O hook — displays the
dialed digits.
THE INFORMATION SHOWN
IN THE SOFTKEY LINE:
1. On hook (idle) — displays History
and Line.
2. O hook — displays various
options according to the context
of the specic feature.
Status
Line
Text
Line
SoftKey
Line

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SIGNAL STRENGTH
Weak to strong:
No reception:
ICON INSTRUCTIONS
Icons appearing on the LCD screen are
described in the following table:
BATTERY STATUS
The battery status displays on the top
right-hand corner of the LCD screen:
Icon Battery Level
Full
High
Medium
Low
Need Charging
Anonymous Call
Anonymous Call Rejection
Missed Call
Voice Mail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Normal Call

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Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick the Handset up from the Charging Cradle.
2. Dial an extension number or telephone number.
3. Press the green Call button.
When you are already on a call:
1. Press the Options softkey and use the down arrow to select Hold
and press Ok.
• This will place the rst call on hold AND allow you to place a second call
2. Press the Line softkey.
3. Press the Dial softkey.
4. Dial an extension number or telephone number and press the green
Call button.
5. To resume the original call, end your second call, and press the
Resume softkey.
ANSWERING AN INCOMING CALL
…On a Handset:
Pick up the Handset from the Base Station or press the Accept softkey.
…On a Headset:
Pick up the Handset from the Base Station or press the Accept softkey.
…On Speakerphone:
Pick up the Handset from the Base Station and press the Accept Softkey.
IGNORING AN INCOMING CALL
Press the “Silence” softkey to send the caller to voicemail.

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ENDING A CALL
Press the red End Call button.
HOLD
Placing a Call On Hold:
1. While on a call, press the Options softkey.
2. Use the down arrow to highlight Hold and press the Ok softkey. The call is
now on hold.
Retrieving Calls On Hold:
• Press the Resume softkey.
TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the Options softkey.
2. Select Transfer and press the Ok softkey.
3. Dial an extension number or telephone number and press the
Transfer Softkey.
4. The call is automatically transferred.
Attended (Consultative or Warm ) Transfers:
1. While on a call, press the Options softkey.
2. Select Transfer and press the Ok softkey.
3. Dial an extension number or telephone number and press the green Call
button.
4. When the party answers, announce the call.
5. Press the Transfer softkey.
6. The call is automatically transferred.

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MUTE
1. While on a call, press the Mute button on the Handset.
2. To un-mute the call, press the Mute button again.
VOICEMAIL
1. Press and hold the 1 key on the Handset keypad or dial your phone’s
extension or phone number.
2. Enter your PIN when prompted (default: 0000).
VOLUME ADJUSTMENT
In-Call Volume:
• While on a call, press the left or right arrows on the keypad to raise or lower
the volume.
Ringer Volume:
• While the phone is not in use, press the left or right arrows on the keypad to
raise or lower the ringer volume.
CALL WAITING
When an inbound call rings in, you will hear a beep tone emitted by your phone if
it is already in use.
To Answer the Second Call:
1. Press the “Accept” softkey. The original call goes onto Hold.
2. To switch back to the call on Hold, press the “Swap” softkey.
To Reject the Second Call:
• Press the “Reject” softkey. The caller goes to your voicemail box.

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FREE
Download CallScape for increased
desktop productivity:
www.intermedia.net/callscape
SPEAKERPHONE
While the phone is not in use:
• Press the Speakerphone button to activate the speakerphone and get dial
tone for an outbound call.
While on a call on the Handset / Headset
• Press the Speakerphone button to continue the current call on the
speakerphone.
FORWARDING CALLS
1. Press the OK button on the keypad.
2. Arrow down to “Call Features” and press the “Ok” softkey.
3. Highlight “Call Forward” and press the “Ok” softkey twice.
4. Choose the type of forwarding needed.
5. Use the left or right arrow to select “Enabled”.
6. Arrow down to the “Target” section and enter the forwarding destination num-
ber or extension, then press the “Save” softkey.
Always — Forwards all incoming calls.
Busy — Forwards incoming calls when the phone is busy.
No Answer — Forwards incoming calls when the phone is not answered.

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www.intermedia.net
www.intermedia.net/knowledgebase/voice
voic[email protected] 1.877.880.0055
We are here to help.
Yealink W52-QS-001
* YEALINK W52-QS-001*