Matrix EON510 User manual

EON510/SPARSH VP510
User Guide

EON510
Premium Digital Key Phone
SPARSH VP510
Premium IP Phone
User Guide

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this manual may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: December 25, 2015

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to read the User Guide ................................................................................................................................ 1
Know Your EON510 ........................................................................................................................................ 5
Know Your SPARSH VP510.......................................................................................................................... 13
Getting Started with EON510....................................................................................................................... 21
Protecting the Phone and Yourself ................................................................................................................... 21
Getting Started with SPARSH VP510 .......................................................................................................... 23
Protecting the Phone and Yourself ................................................................................................................... 23
Connecting and Configuring EON510 ........................................................................................................ 27
Connecting the Phone ....................................................................................................................................... 27
Connecting and Configuring SPARSH VP510............................................................................................ 31
Connecting the Phone ....................................................................................................................................... 31
Phone Home Screen..................................................................................................................................... 45
Customizing Your Phone ............................................................................................................................. 47
Change User Password .................................................................................................................................... 47
Speech Controls ................................................................................................................................................ 47
DTMF Transmit Level ........................................................................................................................................ 48
DTMF Generation Control ................................................................................................................................. 48
Ringer Controls ................................................................................................................................................. 48
Call Answer Type .............................................................................................................................................. 50
Headset Connectivity ........................................................................................................................................ 51
Display Settings ................................................................................................................................................ 51
Language Selection .......................................................................................................................................... 52
Making Calls.................................................................................................................................................. 53
Making Calls using Keypad ............................................................................................................................... 53
Making Calls using Dir Key ............................................................................................................................... 53
Making Calls using Logs Key ............................................................................................................................ 54
Making Calls using DSS Key ............................................................................................................................ 55

ii Table of Contents
Receiving Calls ............................................................................................................................................. 57
Handling Multiple Calls ................................................................................................................................ 59
Making a New Call ............................................................................................................................................ 59
Making a Second Call................................................................................................................................... 61
Receiving a Waiting Call .............................................................................................................................. 63
Call Features ................................................................................................................................................. 65
Call Hold ............................................................................................................................................................ 65
Call Transfer ...................................................................................................................................................... 67
One Touch Transfer .......................................................................................................................................... 69
Call Toggle ........................................................................................................................................................ 70
Conference 3-Party ........................................................................................................................................... 71
Multiparty Conference ....................................................................................................................................... 73
Auto Callback (ACB) ......................................................................................................................................... 75
Auto Redial ........................................................................................................................................................ 76
Account Code .................................................................................................................................................... 77
Authority Code .................................................................................................................................................. 79
Barge-In ............................................................................................................................................................ 80
Background Music ............................................................................................................................................. 81
Call Chaining ..................................................................................................................................................... 82
Call Park ............................................................................................................................................................ 83
Conversation Recording .................................................................................................................................... 84
DSS Call Pick-Up .............................................................................................................................................. 85
Emergency Call ................................................................................................................................................. 86
Forced Answer .................................................................................................................................................. 87
Forced Disconnection ....................................................................................................................................... 88
Flashing on Trunks ............................................................................................................................................ 89
Headset ............................................................................................................................................................. 90
Interrupt Request .............................................................................................................................................. 91
Last Number Redial .......................................................................................................................................... 92
Last Caller Recall .............................................................................................................................................. 93
Message Wait ................................................................................................................................................... 94
Mute .................................................................................................................................................................. 96
Raid ................................................................................................................................................................... 97
Trunk Reservation ............................................................................................................................................. 98
Contacts......................................................................................................................................................... 99
Viewing Contacts .............................................................................................................................................. 99
Adding Contacts .............................................................................................................................................. 100
Editing and Deleting Contacts ......................................................................................................................... 101
Call Logs...................................................................................................................................................... 103
Viewing Call Logs ............................................................................................................................................ 103
Creating New Contacts from Call Logs ........................................................................................................... 105
Editing an Entry before Placing a Call ............................................................................................................. 107
Missed Call Notification ................................................................................................................................... 108
Other Features ............................................................................................................................................ 109
Alarm and Reminder ....................................................................................................................................... 109
Call Forward .................................................................................................................................................... 112
Do Not Disturb ................................................................................................................................................. 116
DND-Override ................................................................................................................................................. 118
Presence ......................................................................................................................................................... 119
Call Pickup ...................................................................................................................................................... 120

Table of Contents iii
Cancel All Features ......................................................................................................................................... 121
Dynamic Lock .................................................................................................................................................. 122
Keypad Lock ................................................................................................................................................... 124
Dial-In Conference .......................................................................................................................................... 126
Hotline ............................................................................................................................................................. 128
Calling Line Identification Restriction .............................................................................................................. 130
Live Call Supervision ....................................................................................................................................... 131
Live Call Screening (LCS) ............................................................................................................................... 132
Paging ............................................................................................................................................................. 133
Follow Me ........................................................................................................................................................ 134
Room Monitoring ............................................................................................................................................. 135
Selective Port Access ..................................................................................................................................... 136
Software Version/Revision Display ................................................................................................................. 137
System Administrator (SA) Mode .................................................................................................................... 138
Meet Me Paging .............................................................................................................................................. 139
Voicemail ......................................................................................................................................................... 140
Voice Help ....................................................................................................................................................... 141
Walk In ............................................................................................................................................................ 142
Hospitality Features ................................................................................................................................... 143
Floor Service ................................................................................................................................................... 143
Mini Bar ........................................................................................................................................................... 144
Room Maid Status ........................................................................................................................................... 145
Housekeeping ................................................................................................................................................. 146
Alarm ............................................................................................................................................................... 147
Call Block ........................................................................................................................................................ 148
Call Budget ...................................................................................................................................................... 149
Call Privilege ................................................................................................................................................... 150
Check-In .......................................................................................................................................................... 152
Change Check-In Profile ................................................................................................................................. 153
Check-Out ....................................................................................................................................................... 154
Database Synchronization Request ................................................................................................................ 155
Do Not Disturb ................................................................................................................................................. 156
Greeting Message ........................................................................................................................................... 157
Guest Group .................................................................................................................................................... 159
Guest Name .................................................................................................................................................... 160
Guest In, Guest Out ........................................................................................................................................ 161
Hotel Motel Activity Log ................................................................................................................................... 162
Mailbox Assignment ........................................................................................................................................ 165
Phone Ringing Pattern .................................................................................................................................... 166
Print Check-Out Report ................................................................................................................................... 167
Reminder ......................................................................................................................................................... 168
Room Shift ...................................................................................................................................................... 170
Room Status Report ........................................................................................................................................ 171
Scheduled Alarm Report ................................................................................................................................. 172
Scheduled Change of Room Clean Status ..................................................................................................... 173
Scheduled Reminder Report ........................................................................................................................... 174
Scheduled Room Status Report ...................................................................................................................... 175
VIP Status ....................................................................................................................................................... 176
User Definable Fields ...................................................................................................................................... 177
Appendix ..................................................................................................................................................... 179
Frequently Asked Questions (FAQs) .............................................................................................................. 179
Troubleshooting Tips ....................................................................................................................................... 181
Technical Specifications .................................................................................................................................. 183
Regulatory Information .................................................................................................................................... 185

iv Table of Contents
Index ............................................................................................................................................................ 187

Matrix EON510 User Guide 1
CHAPTER 1
Introduction
This User Guide provides you all the necessary information about the EON510/SPARSH VP510 such as, installing
and connecting the phone, using the phone for making/receiving calls and accessing the features of ETERNITY1.
Intended Audience
This User Guide is intended for the end-users, who will use the phone. They may be executives, include personnel
of small and medium businesses, large enterprises, front desk and service staff of Hotels/Motels, hospitals, and
other commercial and public organizations/institutions.
Scope
This User Guide is meant to help you
• Understand the elements and functions that appear on the LCD of the phone.
• Handling calls and operating features of ETERNITY using the phone.
How to read the User Guide
This document is organized in such a way that you will find all the information you need quickly and easily.
You may use the Table of Contents and the Index to navigate through this document to the relevant topics or
information you want to look up.
Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.
Instructions
The instructions in this document are written in step-by-step format
Notices
The following symbols have been used to draw your attention to important items.
1. ETERNITY is the hybrid IP -PBX of Matrix which offers universal connectivity (as it works with all major telecom interfaces: PSTN,
ISDN BRI/PRI, VoIP, GSM, T1E1, E&M) and seamless mobility.

2Matrix EON510 User Guide
Note: To indicate something that requires your special attention or to remind you of something you might
need to do when you are using the phone.
Caution/Warning: It indicates an action or condition that is likely to result in malfunction/damage of the
phone or cause bodily harm to the user.
Terminology
Throughout this User Guide, the terms “Phone” are used synonymously to denote EON510/VP510. Only for phone
specific features the respective phone name is mentioned.
Some specific terms used in this User Guide are defined below:
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.
•CO Network: the public telephone exchange. They are the providers of the CO lines.
•CO Lines: the lines subscribed from the CO Network. These may be Two-wire Trunk Lines, ISDN BRI,
ISDN PRI, etc.
•CO Trunks: refers to the Two-wired trunks, that is, analog trunk lines from the POTS network.
•Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix supplied with the
ETERNITY. The term 'Digital Key Phone' refers to all models of EON.
•Extended IP Phone: refers to SPARSH VP510 or other proprietary IP Phones of Matrix that can be
connected to ETERNITY only.
•Enterprise Application/Features: pertaining to the general and special telephone and call management
features required by business establishments, public and private organizations.
•Extension/Station: it is a telephone instrument, SLT, DKP, ISDN Terminal, IP-Phone connected to
ETERNITY.
•External Calls: calls made by users of ETERNITY to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number
string given to subscribers of PSTN, PLMN, ITSP, etc.
•Hospitality Application/ Features: pertaining to the special telephone and guest/patient management
features required by accommodation establishments like hotels and hospitals.
•Internal Calls: calls made from and received by one extension to another extension of the ETERNITY.
•Internal numbers: same as extension numbers.
•Port: the physical interfaces on the cards for trunk lines and extension lines.
•Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the ETERNITY.

Matrix EON510 User Guide 3
•System Administrator Commands/SA Commands: number strings dialed from the System
Administrator access/mode to operate features or set/cancel features for other extensions.
•System Commands/SE Commands: number strings dialed from the System Engineer access/mode to
program the system features/functions.
• CO trunks: Two-wire trunks, that is, analog trunk lines from the POTS network.
Additional Information
If you encounter any technical problems or have any issues regarding the ETERNITY, please contact your Dealer/
reseller or the Matrix Support Team.
You can also refer to the ETERNITY System Manual for further clarifications. The documentation can be found at
http://www.matrixtelesol.com/technical-document.html