Matrix XR User manual

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XR/XER/XIR Console
Service Manual

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Contents
CHAPTER 1: CONSOLE INSTRUCTION
1.1 Serial Number Location……………………………………………………………………………………….4
1.2 XR/XER/XIR Console Overview………………………………………….………………...………….…….5
CHAPTER 2: XR CONSOLE INSTRUCTION
2.1 XR Console Description……………………………………………………………………………………….6
2.2 XR Display Description………………………………………………………………………………………..7
2.3 Set Up XID Account For Via Fit……………………………………………………………………………….8
2.4 Connect Wi-Fi…………………………………………………………………………………………………...8
2.5 XR Console Getting Started…………………………………………………………………………………...8
CHAPTER 3: XR CONSOLE ENGINEERING MODE
3.1 Initial Setup……………………………..……………………………………………………………………10
3.2 How To Enter Engineering Mode…………………………………………………………………………..10
3.3 Engineering Mode Functions Description…………………………………………………………………11
3.4 Other Information………………………………………………………………………………………….....12
3.5 Software Updating…………………………………………………………………………………………...12
CHAPTER 4: XER/XIR CONSOLE INSTRUCTION
4.1 XER/XIR Console Description……………………………………………………………………………...13
4.2 Initial Setup………………………………………………………………………………………………...…19
4.3 Model Type List………………………………………………………………………………………………20
CHAPTER 5: XER/XIR CONSOLE SETTINGS
5.1 General………………………………………………………………………………………………………..21
5.2 Update…………………………………………………………………………………………………...……22
5.3 Network Setup………………………………………………………………………………………………..23
5.4 Network Setup (WiFi Setup)………………………………………………………………………………..23
5.5 Weather……………………………………………………………………………………………………….24
5.6 Application…………………………………………………………………………………………………….24
5.7 Hardware……………………………………………………………………………………………………...25
5.8 Restore Factory Defaults……………………………………………………………………………………25
CHAPTER 6: XER/XIR CONSOLE ENGINEERING MODE
6.1 How To Enter Engineering Mode…………………………………………………………………………..26
6.2 Engineering Mode Instruction………………………………………………………………………………26
CHAPTER 7: XER/XIR CONSOLE SERVICE MODE
7.1 How To Enter Service Mode………………….…………………………………………………………….28
7.2 General………………………………………………….……………………………………………………29

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7.3 Workout………………………………………………………….…………………………………………...31
7.4 Setup Defaults………………………………………………………………….……………………………33
7.5 Update………………………………………………………………………………….…………………….34
7.6 Network Setup……………………………………………………………………………………….………36
7.7 Weather………………………………………………………………………………………………………37
7.8 Application……………………………………………………………………………………………………38
7.9 Calibration…………………………………………………………………………………………...….......39
7.10 Hardware……………………………..…………………………………………………………………….40
7.11 Service…………………………………………………………………………………………….............41
7.12 Errors……………………………………………………………………………………………………….42
7.13 Restore Factory Defaults……………………………………………………......................................43
CHAPTER 8: TROUBLESHOOTING
8.1 XR/XER/XIR Electrical Diagram…………………………………………………………………………….44
8.2 Console Doesn’t Light Up…………………………………………………………………………………...49
8.3 Speed Does Not Display(For BK/EP/AS)………………………………………………………………….49
8.4 All Or Some Function Keys Do Not Respond (For XR)…………………………………………………..50
8.5 Speaker andAudio Issue (For XER/XIR)…………………………………………………………………..50
CHAPTER 9: PARTS REPLACEMENT
9.1 Console Control Board replacement………………………………………………………………………..51
9.2 OverlayAnd Keypad Replacement………………………………………………………………………….51
9.3 Touch Panel Replacement……………………………………………………………………………………52
9.4 Speaker Replacement………………………………………………………………………………………...52

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CHAPTER 1: CONSOLE INSTRUCTION
1.1 SERIAL NUMBER LOCATION

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CHAPTER 1: CONSOLE INSTRUCTION
1.2 XR/XIR/XER CONSOLE OVERVIEW

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CHAPTER 2: XR CONSOLE INSTRUCTION
2.1 XR CONSOLE DESCRPITON
Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be
removed before use.
A) LCD DISPLAY WINDOW: Displays workout feedback, program profile and more.
B) GO/PAUSE : Press to start, pause or resume your workout.
C) STOP : Press to stop your workout. Press and hold for 3 seconds to reset console.
D) ENTER : Confirm each program setting. Press to change display feedback during workout.
Press and hold to scan.
E) ARROWS : used to adjust program settings.

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F) NUMBER KEYPAD: Used to enter xID login, to enter program data during program setup and to
adjust speed / resistance level during workout. Press check mark to confirm setting.
G) BACK : Go to previous program setting.
H) WI-FI CONNECT: Press to connect your wireless internet connection. See BEFORE YOU
BEGIN section for more info.
I) PASSPORT CONNECT & SYNC: Press to connect your Passport box for Virtual Active
programming. Passport Player is sold at your Retailer or at www.passportplayer.com
J) ENERGY SAVER LIGHT: Indicates if machine is in energy saver mode. Press any key to wake
up the machine.
K) READING RACK: Holds reading material or electronic device.
2.2 XR DISPLAY DESCRIPTION
A) TIME: Is always shown in the larger central portion of the display. Shown as minutes: seconds.
View the time remaining or the time elapsed in your workout.
B) INCLINE: Shown as percent. Indicates the incline of your walking or running surface (Treadmills
and Ascents only).
C) DISTANCE: Shown as Miles or Kilometers based on your default setting.Indicates distance
traveled or distance remaining during your workout.
D) SPEED: Shown as MPH or KPH based on your default setting.Indicates how fast the user is
moving.
E) CALORIES: Total calories burned or calories remaining to burn during your workout.
F) HEART RATE: Shown as BPM (beats per minute). Used to monitor your heart rate (when
wearing a wireless heart rate strap or when contact is made with both pulse grips).
G) RESISTANCE (RES): Shows the current resistance level (Bikes, Ellipticals,Ascents only).
H) RPM: Revolutions Per Minute (Bikes, Ellipticals, Ascents only).
I) WATTS: Displays current user power output (Bikes, Ellipticals,Ascents only).
J) PACE: Indicates how many minutes it takes to complete a mile based on your current speed
(Treadmills only).
K) PROGRAM PROFILE: The dot matrix will show the program profile as you progress through
wour workout. Profile represents incline,resistance or speed (depending on model type and workout
type).
L) PASSPORT: Indicates Passport box connection is present.
M) WI-FI: Indicates wireless connection is present and the strength(low, medium, high). Flashes
when Wi-Fi is trying to connect.

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2.3 SET UP XID ACCOUNT FOR VIA FIT CONNECTIVITY
Creating an xID account will allow you to save and share workout data online at
www.ViaFitness.com.Up to four users can be saved on a machine. This process is the first step in
connecting your equipment. It must be done from a computer, tablet, or mobile device that is
connected to the internet.
1) Visit the web site: www.ViaFitness.com
2) Once at the web site, select the CONNECT YOUR EQUIPMENT option on the top menu bar.
3) The first step in connecting your equipment will to be creating your xID account. This will be
your login to Via Fit.
4) Enter your phone number or another easy-to-remember 10-14 digit number. This will be your
account number. Fill in your profile information to finish the xID account setup process. You will
be asked to provide an email address not associated with any other xID account. Check your
email after the set-up process for a link to validate your account.
2.4 CONNECT WI-FI
Once you have created your xID account, you will be able to move on to activating the Wi-Fi on your
equipment. Reminder, this requires you to use your computer, tablet, or mobile device that is
connected to the internet.
1) Press and hold for 3-5 seconds until you see the message ACTIVATED on your screen.
2) On your computer or other device, go to your Wi-Fi settings. You should select the network
with your model name. Doing this enables you to connect your equipment to your wireless
network.
3) A new window will pop up with the list of wireless networks your equipment can see. Select
your home Wi-Fi network and connect.
4) The remaining step is to reconnect your computer or other device back to your Wi-Fi network.
Go to your settings again and connect as you normally would.
2.5 XR CONSOLE GETTING STARTED
1) Check to make sure no objects are nearby that will hinder the movement of the equipment.
2) Plug in the power cord and turn the equipment ON (Some equipment does not have a power
switch).
TREADMILLS ONLY:
1) Stand on the side rails of the treadmill.
2) Attach the safety key clip to part of your clothing making sure that it is secure and will not
become detached during operation.
3) Insert the safety key into the safety keyhole in the console.

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ALL MODELS:
When you log in for the first time as User 1-4, you will be prompted to enter your xID information.
1) Enter your xID account number using the keypad. After the final input, press “√”. You can
press← to delete a number.
2) Enter your Passcode using the keypad. After the final input, press”√”.
3) You are now logged into your xID.
A) QUICK START UP
Press ”Go/Pause”to begin working out. Time, distance, and calories will all count up from zero.
B) SELECT A PROGRAM
1) Select a PROGRAM using “up/down”and press √.
2) Set workout program information using “up/down”and press√ after each selection.
3) Press ”Go/Pause”to begin workout.
FINISHING YOUR WORKOUT
When your workout is complete, the display will flash “WORKOUT COMPLETE” and beep. Your
workout information will stay displayed on the console for 30 seconds and then reset.
TO CLEAR SELECTION/RESET THE CONSOLE
Hold “stop”for 3 seconds.

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CHAPTER 3: XR CONSOLE ENGINEER MODE
3.1 Initial setup
When the console is first powered on, it will start in setup wizard.
Step1:
Press UP/DOWN key to select language and press
ENTER to move on to the next setting for Machine type
Step2:
Press UP/DOWN key to select machine type and press
ENTER to save.
Step3:
Press UP/DOWN key to select machine unit (KM or Mile)
And press ENTER to complete setup wizard.
3.2 How to enter engineer mode
Press incline+ and speed- 3seconds to enter engineer mode (TM).
Press resistance+ and resistance- 3seconds to enter engineer
mode(BK&EP&AS)
Use “up”and “down”keys to scroll menu..
ENG0 DISPLAY TEST
ENG1 HARDWARE TEST
ENG2 SWITCH FUNCTION
ENG3 INFORMATION
ENG4 SET DAPI
To select, press “enter” to into next level of menu options.
Press “STOP”for 3 seconds to return to previous menu.

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3.3 Engineer function description
MODE
FUNCTION
DESCRIPTION
ENG 0
Display Test
Start Key –LCD/LED on including ERP
Stop Key –LCD/LED off including ERP
Any Other Key - Will show on the display window.
Hold the STOP key for 3 seconds to return to the
ENG 0 Menu.
ENG 1
Hardware
Test
Resistance or drive Motor Test.
Incline motor test
Heart rate grip test
ENG 2
Switch
Function
P1- Unit setting. (KM or Mile). Press Enter to save
P2. Language selection (Use ↑↓ button to select
language) Press Enter to save
P3. Machine selection (Use↑↓button to select a
machine type from Treadmill, Elliptical, Bike or
Ascent trainer.) Press Enter to save
P4. Model selection. (Use ↑↓ button to select a
model) Press Enter to save
P5. Energy mode selection. (Use ↑↓ button to switch
between ON/OFF) Press Enter to save
P6. First Boot selection (Switch “First Boot” Flag
using ↑↓ button)
Note:
Model default R30
ERP default(energy mode)ERP ON

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ENG 3
Information
Accumulated information(Distance &Time)
LCB software version
UCB software version
ENG 4
SET DAPI
There are “Production”, “QA”, “Staging”and “DEV”
servers.
Must to select “Production”
3.4 Other information
PASSPORT SYNC
In standby page to hold Passport icon 3 seconds console will showing “RF SYNC”once completed
console display “PASSPORT READY”
ROOT
In standby page to hold key 9 till console showing “REBOOTING”to reset setting including
Language, Model and Unit then back to standby page.
3.5 Software updating
1
Updating console software with USB Flash Driver, software releases
will be seen on web.
2
Fill U disk with the well-prepared and updated software.
Insert USB Flash Driver into USB port, you will see “software update
press enter”; press enter and then software will update automatically.
3
If software be updated successfully, console will return to user screen.
Remove USB flash disk.

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CHAPTER 4: XER /XIR CONSOLE INSTRUCION
4.1 XER/XIR CONSOLE DESCRIPTION
4.1.1 XER/XIR CONSOLE
Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be
removed before use.The XER and XIR has a fully integrated touch screen display. All information
required for workouts is explained on screen. Exploration of the interface is highly encouraged.
A) GO: Press to begin a quick start program.
B) PROGRAM BUTTONS: Press to select from a number of preset programs.
C) USER MENU: Select an existing User, Guest or Add User.
D) USER SETUP: Allows you to edit User Information.
E) SETTINGS MENU: Access to Volume Controls, Bluetooth Pairing, Wi-Fi Setup, Sync Passport,
Machine defaults and more.
F) HEADPHONE JACK: Plug your headphones into the console to use them instead of the console
speakers.
G) AUDIO IN: Plug your media player into the console using the included audio adaptor cable.
H) ENERGY SAVER LIGHT: Indicates if machine is in energy saver mode. Press a
speed/incline/resistance button to wake up the machine.
I) USB PORT: Access media from compatible devices (XIR only), charging devices and for software
updates (Will not charge USB devices that draw more than 1 amp).
.

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J) SPEAKERS: Audio plays through the speakers.
K) READING RACK: Holds reading material or electronic device.
4.1.2 INITIAL SETUP
When you power on the console for the first time you will be prompted to perform initial setup.
1) Select your language and touch →to confirm.
4.1.3 WIFI SETUP
2) Choose from the available wireless networks detected and shown on screen. If you do not see
your network, you can add it manually via the OTHER option. If you do not want to set up Wi-Fi
at this time, touch →.
3) Use the keyboard to enter your Wi-Fi network password. Touch √ to confirm.
4) Wi-Fi connection status and signal strength will be indicated by the Wi-Fi symbol in the upper
right corner of the display.
4.1.4 MODEL SETUP
5) Select your model type and touch→ to confirm
6) Select your model number and touch to→ confirm.
7) Enter your console and frame serial numbers and touch→ to confirm.
4.1.5 DATE AND TIME SETUP
8) If the console has been connected to Wi-Fi, it will detect your location and fill in time and date
info automatically.
9) Change any time and date settings as desired and touch→ to confirm.
4.1.6 SET UP XID ACCOUNT FOR VIA FIT CONNECTIVITY
Creating an xID account will allow you to save and share workout data online at
ww.ViaFitness.com
1) Create and save up to four xID accounts directly from the console.
2) If you already have an xID, touch Log In. To continue without creating an xID touch Skip xID.
3) Enter your phone number or another easy-to-remember 10-14 digit number. This will be your
account number. Touch→ to confirm.
4) Create an easy to remember 4-digit passcode. Touch to confirm.
5) Enter your email address. This must be an email address not associated with any other xID
account. Touch → to confirm.
6) Continue entering the user information, Touch→ to confirm.
7) Confirm your information and select “I accept the terms and conditions”box to review the
terms and Conditions. Touch√ to complete xID setup.

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CHAPTER 4: XER /XIR CONSOLE INSTRUCTION
4.1.7 GETTING STARTED
Option 1: Touch GO to begin working out immediately. .
Option 2: Touch the WORKOUT CATEGORY button of your choice to customize your workout.

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CHAPTER 4: XER /XIR CONSOLE INSTRUCTION
PROGRAM SETUP
3) After selecting a WORKOUT CATEGORY button, select one of the PROGRAMS listed to the
left. For more information on a selected program and touch icon.
4) Use the SLIDER CONTROLS to adjust your program settings.
5) Touch above number to open a keypad to enter numbers manually.
6) Touch “↓”to return to the GO SCREEN.
7) Touch GO to begin your workout.

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CHAPTER 4: XER /XIR CONSOLE INSTRUCTION
4.1.8 BLUETOOTH (XIR ONLY)*
The XIR console can connect via Bluetooth to one device per category:
Media Players (Music only)
Speakers / Headphones
Heart Rate Monitors
4.1.9 TO CONNECT YOUR COMPATIBLE DEVICE:
1) BLUETOOTH PAIRING can be accessed from the SETTINGS MENU .
2) Turn on Bluetooth on your device and make sure it is discoverable.
3) Touch the appropriate category from the list above. The Bluetooth device should appear to the
right after a few seconds.
4) Touch the device name and follow the onscreen prompts to pair the device. Once paired, the
device name will be highlighted and Bluetooth icon will appear in the top right corner of the
menu bar.
5) Connected Media Players or phones can stream audio in the MY MEDIA APP.
6) You may also connect a Bluetooth Heart Rate Strap.

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CHAPTER 4: XER /XIR CONSOLE INSTRUCTION
4.1.10 USB AUDIO/VIDEO (XIR ONLY)
The XIR console can stream media in the MY MEDIA APP via USB. Supported devices include
USB flash drives, Windows phones/tablets, and Android phones/tablets.
The media types supported are:
Audio
• AAC (.3GP, .MP4, .M4A, .AAC)
• MP3 (.MP3)
• Wave (.WAV)
Video
• H.263 (.3GP, .MP4)
• H.264 (.MP4, .MOV)
TO PLAY MEDIA DURING YOUR WORKOUT:
1) Connect your device to the USB port located beneath the display and make sure it is unlocked.
2) Open the MY MEDIA APP and select the USB device name from the Media Source list.
3) Select the Audio or Video tab at the top to access your files and play your media.
4.1.11 PASSPORT™ MEDIA PLAYER
The Passport player, featuring Virtual Active™ technology, is a high definition experience that uses
real destination footage and matching ambient sounds from stunning destinations around the world.
The ultimate in workout entertainment, Passport lets you escape the confines of a regular workout
routine while enjoying a dynamic experience.A Passport player is available for purchase separately
from your Matrix Retailer. Additional courses are available from your Matrix Retailer. For more
information, go to: www.passportplayer.com
SYNCING CONSOLE WITH PASSPORT
1) Use the arrow keys on the Passport remote to scroll to the setup icon and press select.
2) Follow the on-screen prompts and when prompted, return to the console and open the
SETTINGS MENU and touch PASSPORT SYNC.
3) When the passport sync is complete, the passport icon will appear in the top right corner of the
menu bar. NOTE: See PASSPORT OWNER’S MANUAL for more information.
4.1.12 AUDIO IN/OUT
You can play audio through the console speakers by connecting a device to the audio in jack
located beneath the display. Plug your headphones into the audio out jack to use them instead of
the console speakers.

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CHAPTER 4: XIR/ XER CONSOLE INSTRUCTION
4.2 Initial setup
Please refer to sections 4.1.2-4.1.5.
Step 1
Select Language
Step 2
Network Setup:
Select SSID then enter Password if
necessary.
Step 3
Machine Selection:

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Step 4
Model Type Setup: refer below model
type list.
Step 5
Date & Time Setup
Complete setup and back to
G0/Welcome page
Notes: The console can store a maximum of four (4) users.
4.3 Model type list
Model
Console
Model ID
RECUMBENT ( R )
XER
R30XER/ R50XER
XIR
R30XER/ R30XIR
UPRIGHT ( U )
XER
U30XER/ U50XER
XIR
U50XER/ U50XIR
ELLIPTICAL ( E )
XER
SE30XER/ SE50XER
XIR
SE30XIR/ SE50XIR
ASCENT ( A )
XER
A30XER/ A50XIR
XIR
A30XIR/ A50XIR
Treadmill ( T )
XER
TF30XRE / TF50XER
T50XER/ T70XER
XIR
TF30XIE / TF50XIR
T50XIR/ T70XIR