
QUESTIONS & ANSWERS
Questions Reasons
Cannot be
switched on
The battery has ran out.The display screen
shows "00 00" or "E |00".
The display screen won't
light up after charging.
The display screen could
light up but the device
doesn't work.
Unable to charge
Touch the Power Switch button
accidentally.
The pressure force is over stall
force, the device turn off.
The device automatically turns
off as it is in the Stand-by status
for over 3 minutes.
The massage head is not
inserted in tightly.
Shake the device and hear there
are loose accessories inside.
Turn on the device again.
Turn on the device again.
Turn on the device again.
Make sure the massage head is
inserted in place.
Please contact us for replacement.
Stops working during massage
Abnormal noise
The adapter or charging cable
does not fit.
Cannot be switched off
The control panel is defective.
The device is in charging.
Power Switch button press
time is too short.
Battery malfunction.
Trouble shooting
Charge the device immediately.
Please make sure that you are
using the original charging cable
and a 5V/2A adapter.
The charging interface is
defective. Please use other 5V/2A output
type-C charging cable to charge
or contact us for replacement.
Power cord is not plugged
in tightly. Make sure the power cord is
plugged in place.
Please contact us for replacement.
The device cannot be turned
on/off or work during charging.
Keep pressing the Power Switch
button for at least 2 seconds.
The Power Switch button is
defective. Please contact us for replacement.
Please contact us for replacement.
8
DISCLAIMER
To reduce the risk of injury, please read the instruction manual provided with the Mebak
massage gun.
IMPORTANT SAFETY INSTRUCTIONS:
BEFORE USING THE DEVICE OR CHARGING THE LITHIUM-ION BATTERY, READ ALL
INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL, ON THE CHARGER,
ON THE BATTERY, AND ON THE MASSAGE GUN.