Medline MDS9950 User manual

MDS9950 Troubleshooting Guide - Optum
Note: Refer to Product Instructions for Use of full instructions, warning, and contraindications.
medline.com
Product Description
Oral Digital Stick Thermometer
MDS9950
Troubleshooting Topics
Top Issue # 1 –Will Not Turn On
Yes No
☐☐Has the battery been replaced?
☐☐If no, remove the battery compartment
lid. Note that you may need to use a
small tool to dislodge the lid. Slide out
the battery and insert a new battery
with the + sign facing up.
☐☐Issue Solved? If not, continue to
Complaint Form on Page 2
Top Issue # 2 –Inaccurate Readings
Yes No
☐☐After turning on the thermometer did the customer wait to see a <--->
and a flasking <°F or °C> on the screen before taking a measurement?
☐☐While taking a reading is the thermometer placed under the tongue, in
the pocket near the root, on either the right or left side of the mouth?
☐☐While taking a reading is the mouth closed for the duration of the
reading?
☐☐Are breaths being taken through the nose at an even pace?
☐☐Was the thermometer kept in the mouth until a beep was heard?
☐☐Is a < > displayed on the lower right of the screen?
☐☐If yes, replace the battery.
☐☐Issue Solved? If not, continue to
Complaint Form on Page 2

2 medline.com
Complaint Form
☒Troubleshooting was attempted and could not resolve the issue
Document the following information below. Do not leave blank fields.
Convey Representative Name
Customer Name
Customer Phone Number
Customer Address
Customer Email Address
Item Number
Age of Product (estimated)
Product Serial or Lot Number
Photo Available?
Defect Code
Check as many error codes are
applicable to the customer issue.
☐Will Not Turn On
☐Inaccurate Readings
☐Does Not Beep
☐Other: ______________________
Additional Information:
Lot Number Placement:
oThe lot number is located on the silver sticker on the back of the thermometer.
oLot number begins with L