MetaLife Reformer Tower Technical Document

Equipment Manual
REFORMER TOWER
Review January 10, 2020

2
THIS MANUAL CONTAINS ESSENTIAL INFORMATION FOR THE USE OF YOUR EQUIPMENT.
PLEASE READ IT CAREFULLY BEFORE STARTING INSTALLATION AND OPERATION. PRESERVE
AND KEEP IT FOR FUTURE CONSULTATIONS.
Equipment manual
REFORMER TOWER
Throughout this manual, this symbol on the left will indicate extremely
important information that must be read, understood and strictly followed.

3
TABLE OF CONTENTS
Product presentation............................................................4
Technical specifications ........................................................ 5
Packaging content................................................................. 6
Installation manual ............................................................... 8
Components.......................................................................... 8
Preparation for assembly.................................................... 10
Detailed assembly...............................................................11
User manual........................................................................13
Preparing the Reformer for use with the Tower.................13
Uses and settings ................................................................14
Maintenance and safety .....................................................17
Warranty Term....................................................................20

4
PRODUCT PRESENTATION
The equipment has a structure built in carbon steel and eyebolts for fitting stainless
steel springs. It also has 21 eyes for adjusting the springs and three points for
height adjustment of the Support Bar.
The Reformer Tower comprises two pieces of equipment traditionally used in
Pilates classes: the classic Reformer and the Wall Unit. According to Letícia Toledo,
technical coordinator at Pilates StudioFit, the novelty focuses mainly on the body's
natural movements, obtaining significant benefits in a regular practice.

5
TECHNICAL SPECIFICATIONS
A
DIMENSION
REFORMER
TOWER
HIGH REFORMER
TOWER
A
1.96m
2.18m
B
0.82m
0.82m
25 KG
Note: The weight of the
equipment may change due to
the density variation of the raw
material used in its
manufacture.
B

6
1
2
3
5
4
CONTENT
TR STRUCTURE SET
TR / CD / WU GRAB BAR FRAME SET
TR RF PACKAGING
TR RF MANUAL KIT
ROLL-DOWN BAR
1
2
3
4
5
PACKAGING CONTENT

7
14
CONTENT
6
SHORT HEXAGONAL ALLEN KEY 7/32
7
INT HEX SCREW PN ZP 3/8X3/4 (8X)
8
THIGH-FOOT HANDLE (2x)
9
SAFETY STRAP (1X)
10
BLACK SPRING (2X)
11
YELLOW SPRING (2X)
12
WHITE SPRING (2X)
13
BLUE SPRING (2X)
14
SAFETY CLIP
15
SINGLE LOCK CARABINER 8X80MM (17X)
15
7
6
10
8
11
9
13
12

8
INSTALLATION MANUAL
For your convenience, Metalife has a network of authorized and qualified technicians
to install your equipment. An installation fee will be charged for this service, which
does not include site repair. Any type of modification to the environment is the sole
responsibility of the client.
If you prefer, you can assemble your equipment yourself, as long as you follow the
instructions in this manual step by step.
1
2
3
4

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COMPONENTS
1
CONTENT
TR STRUCTURE SET
2
TR / CD / WU GRAB BAR FRAME SET
3
INT HEX SCREW PN ZP 3/8X3/4
4
SHORT HEXAGONAL ALLEN KEY 7/32

10
PREPARATION FOR ASSEMBLY
The Reformer Tower must be installed and used in an environment conducive to
Pilates practice. The following characteristics must be respected in the equipment
installation area:
• Proper leveling and floor stability;
• Low humidity;
• Protection against sunlight.
TOOLS AND FASTENERS FOR ASSEMBLY
For your comfort, Metalife provides all the
tools and fasteners needed to assemble your
equipment.
Keep them for future maintenance or
component replacement.
During assembly, the guidelines contained in this manual must be
properly followed. The Equipment is subject to damage during this
process, so be careful when dealing with components and tools.
Damage caused by failure to comply with the instructions in this manual
is the responsibility of the client.
If you have any questions or difficulties, please contact Metalife
Technical Assistance.
Following the instructions contained
in this manual, it is estimated that
the complete assembly of your
Reformer Tower will take 60
minutes.
01 person is needed to assemble the
equipment.
.
MAKE SURE YOU HAVE THEM AT HAND AND IDENTIFY THEM
ON THE SIDE AND IN THE TABLE ON PAGE 6 BEFORE STARTING
ASSEMBLY.

11
ASK SOMEONE ELSE FOR HELP IN THIS
PROCEDURE.
DETAILED ASSEMBLY
Tower Positioning
Position the TR Frame Set so that
its drilling is aligned with the
reformer's headboard foot hole.
Removal of the Support Bar Frame
It will be necessary that the Support Bar Set
is separate from the TR Structure Set for
installation. Therefore, tighten the Support
Bar Frame causing the pins to come out of
the tower, thus releasing the Support Bar
Frame Set.
!
!
ASK SOMEONE ELSE FOR HELP IN THIS
PROCEDURE.

12
Fixing the Tower
Fit the INT HEX SCREWS PN ZP 3/8X3/4 as
indicated, and use the 7/32 SHORT
HEXAGONAL ALLEN WRENCH to fasten them.
Installation of the Support Bar
Place the Support Bar back on the Tower,
inserting the movable Support Bar pin,
pushing at the desired height, place the
pin inside and push it to retract to the
point where you can align the fixed pin
with the hole equivalent to the opposite
column.
4

13
USER MANUAL
Preparing the Reformer for use with the Tower
Use in Reformer mode
The Tower together with the
Reformer allows you to combine the
Reformer and Wall Unit exercises. In
this case, make the adjustments in
the Reformer's carriage (springs and
stopper) and check if there is a need
to use the ropes. If they are not
used, remove them so as not to
hinder the movement of the
carriage.
Use with Mat Converter
Adding the Converter Mat creates
a stable surface to work with the
Tower.

!
14
DETAIL ON HOW TO PLACE THE
SAFETY CLIP LOCK THE FRAME.
Support Bar
The Support Bar has 3 (three) height
settings, which can be adjusted
according to the size of the person
or the type of exercise. To adjust,
just fasten in the direction indicated
in the figure, until the pins are
released from the metallic structure,
position the bar at the new desired
height and secure the Grab Bar with
the Safety Clip.
Make sure the Reformer hook block
supports are in the lowest position so
as not to prevent the bar from
moving. When not in use, the Support
Bar must be removed from the Tower
to facilitate and not hinder the use of
other accessories. When using the
Support Bar, the safety strap must
always be used. Make sure the
carabiner is fully closed and in good
condition.
BE CAREFUL WITH THE SUPPORT BAR, AS IT IS ONE OF
THE MOVING PARTS OF THE EQUIPMENT THAT WILL
BE TENSIONED BY SPRINGS. IMPROPER USE MAY
CAUSE ACCIDENTS. USE THE SAFETY STRAP. A
TRAINED PROFESSIONAL MUST KEEP ONE HAND ON
THE BAR AT ALL TIMES TO PREVENT ACCIDENTS.
!

15
Safety Strap
To use the safety strap, thread one ring
through the other around the top beam of
the tower, then pull to tighten up. The end of
the strap closest to the links must be on the
beam. At the end that is free, a carabiner
must be hooked and it must go through the
Grab Bar and fasten it to one of the
adjustment straps that the safety strap has,
according to the need stipulated by the
instructor.
Handles
To be used, each strap must be attached to
the spring through its half-ring and the
carabiner that is on the spring. They are
accessories that allow the use individually or
in pairs.
!
BEFORE EACH EXERCISE, MAKE SURE THE VELCRO ON THE HANDLES (IF FITTED)
IS FULLY FIXED. IF THE STRAPS ARE WORN OUT, REPLACE THEM IMMEDIATELY.
!
IF TWO HANDLES ARE USED SIMULTANEOUSLY, BE CAREFUL TO USE SPRINGS
OF THE SAME COLOUR (TENSION) AND PLACE THEM IN EYEBOLTS OF THE
SAME HEIGHT.

16
Springs
The Tower comes equipped with a pair of blue
(strong), white (medium), black (weak) and yellow
(very weak) springs. The springs can be identified by
the seals with colors. In addition to identifying it, the
seal contains the spring's serial number, so it must not
be removed, otherwise the warranty will be forfeited.
Use a carabiner on each eyebolt of the
spring end. The carabiner is used to attach
the spring to the eyebolts of the Tower,
Support Bar and handles. The springs have
no sides, so don't worry about the position
in which the spring be attached to the
appliance.
Roll-Down Bar
The Roll-Down Bar must be used with the aid of two
springs that must have the same color (tension) and
be positioned in eyebolts of the same height. Attach
the carabiner to the end of each spring, then to the
eyebolts of the Roll-Down Bar. Never expose your
head over the bar during activities or when
monitoring them.
!
MAKE SURE THE CARABINERS ARE FULLY CLOSED AND IN GOOD
CONDITION.
!
LIKE ANY MECHANICAL ELEMENT, SPRINGS ARE SUBJECT TO
VARIATIONS IN STRENGTH AND DIMENSIONS.
!
MAKE SURE THE CARABINERS ARE SECURELY CLOSED AND
LOCKED.

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MAINTENANCE AND SAFETY
THIS MANUAL PROVIDES SOME SUGGESTIONS ON HOW
TO KEEP YOUR APPLIANCE IN GOOD CONDITION FOR
MUCH LONGER. CHECK THE CHARACTERISTICS OF YOUR
EQUIPMENT BY CORRECTLY OBSERVING THE
INSTRUCTIONS BELOW AND, IN CASE OF DOUBT,
CONTACT TECHNICAL ASSISTANCE ON 0800 056 2467,
OR BY EMAIL [e-mail]. WE
WILL BE AT YOUR DISPOSAL FOR ANY CLARIFICATIONS.
UPHOLSTERY
THE UPHOLSTERY IS COVERED WITH ECO LEATHER,
WHICH, DESPITE ITS RESISTANT COATING MATERIAL, IS
NOT INDESTRUCTIBLE AND WEARS OUT WITH USE AND
TIME. FOLLOW MAINTENANCE PRECAUTIONS TO
PROLONG THEIR SERVICE LIFE. DIRECT LIGHT IS
DAMAGING AS IT DRIES OUT AND WEAKENS THE
WEAVE AND CAN CAUSE CRACKING ON THE SURFACE.
SO KEEP YOUR EQUIPMENT PROTECTED FROM
SUNLIGHT. FREQUENT MAINTENANCE IS NECESSARY TO
EXTEND SERVICE LIFE.
KEEP YOUR UPHOLSTERY CLEAN BY REMOVING THE
DUST WITH A SOFT AND DRY CLOTH. FOR BEST
SANITATION, USE ONLY A CLOTH MOISTENED WITH
SOAP SOLUTION OR NEUTRAL DETERGENT. WE DO NOT
RECOMMEND THE USE OF REMOVERS, SOLVENTS SUCH
AS BENZINE, BLEACH, ALCOHOL, ABRASIVES,
AMMONIA, POLISH FURNITURE, POLISHES AND OILS, AS
THEY CAN ATTACK THE PROTECTION OF THE ECO
LEATHER, FORMING CRACKS AND STAINS.
WOOD
BECAUSE IT IS A NATURAL RAW MATERIAL, WOODEN
EQUIPMENT CAN PRESENT DIFFERENCES IN THE
TONALITY. WOOD VEINS AND DRAWINGS ARE
UNPREDICTABLE FOR THE SAME REASON. THE
NATURAL AGEING OF THE PARTS IS ACCELERATED BY
THE ACTION OF TEMPERATURE AND NATURAL
HUMIDITY OF THE AIR, AND SMALL CRACKS AND
FISSURES MAY APPEAR. WATER, HEAT, AND NATURAL
OR ARTIFICIAL UV RAYS CAN CAUSE DECOUPLING,
CRACKING, AND DISCOLOURATION OF WOOD AND
VENEER. THEREFORE, THE APPARATUS MUST BE
PROTECTED FROM THE AGENTS MENTIONED ABOVE.
THE MORE PROTECTED AND WELL MAINTAINED, THE
GREATER ITS DURABILITY. IN CASE OF LIQUID SPILLAGE,
CLEAN
IMMEDIATELY AS THE WOOD MAY ABSORB AND STAIN
IRREVERSIBLY. THE WOOD SURFACES ARE DELICATE;
THEY ACCEPT CLEANING WITH DRY FLANNEL OR CLOTH
MOISTENED IN SOLUTION OF NEUTRAL SOAP AND
WATER WITH SUBSEQUENT DRYING. IT IS IMPORTANT
TO DRY IMMEDIATELY TO PREVENT THE WOOD FROM
ABSORBING MOISTURE.
PLASTICS
(KNOBS, HANDLES AND TIPS)
TO CLEAN THE PLASTIC PARTS, MOISTEN A CLEAN, SOFT
CLOTH IN A SOLUTION OF WATER AND NEUTRAL
DETERGENT AND WIPE OVER THE ENTIRE SURFACE,
THEN DRY.
HANDLES (not included)
THE MAINTENANCE OF HANDLES IS ESSENTIAL TO
PROLONG THEIR SERVICE LIFE AND MAINTAIN HYGIENE.
DO NOT MACHINE WASH. METAL HALF-RINGS CAN
DAMAGE YOUR APPLIANCE. TO SANITIZE THE HANDLES,
MOISTEN A CLEAN, SOFT CLOTH WITH MILD SOAP OR
MILD DETERGENT SOLUTION AND RUN THROUGH THE
HANDLE. RINSE WITH A DAMP CLOTH, THEN DRY.
DO NOT USE ALCOHOL OR BLEACH, THESE PRODUCTS
CAN DAMAGE AND STAIN THE HANDLES. ALSO AVOID
EXCESSIVE EXPOSURE TO SUNLIGHT, IT DAMAGES AND
DRIES THE WEAVE OF THE STRAPS. FOR VELCRO
STRAPS, IT IS RECOMMENDED TO BE CLOSED WHEN
NOT IN USE TO AVOID LINT BEING ATTACHED TO THE
HOOKS.
METALS AND FINISHING
ACCUMULATED DUST, HUMIDITY, AND CORROSIVE SEA
AIR ARE THE MAIN FACTORS THAT ACCELERATE METAL
OXIDATION. OUR PRODUCTS ARE MADE FOR INDOOR
USE AND DIRECT EXPOSURE TO THE ELEMENTS IS NOT
RECOMMENDED. THE CLEANING OF METAL SURFACES,
WHETHER IN POLISHED STAINLESS STEEL, ALUMINUM,
NICKEL PLATED, ANODIZED, GALVANIZED, CHROMED
OR PAINTED, MUST BE DONE AT LEAST WEEKLY,
ALWAYS USING A DRY FLANNEL TO COMPLETELY
REMOVE THE DUST.
IT IS IMPORTANT THAT THE
RECOMMENDATIONS IN THIS MANUAL BE
OBSERVED AND GIVEN TO THOSE WHO
CLEAN THE EQUIPMENT.
NEVER USE SHARP OR ABRASIVE
OBJECTS ON THE SURFACE OF YOUR
EQUIPMENT.
NEVER USE SOLVENTS SUCH AS BENZINE,
THINNER, ACETONE AND OTHERS, AS
WELL AS ABRASIVE PRODUCTS SUCH AS
SOAP, STEEL SPONGES AND THE LIKE,
WHICH CAN IRREVERSIBLY ATTACK
PLASTIC MATERIALS.

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FOR HEAVIER CLEANING, THE RAILS CAN BE CLEANED
WITH A CLOTH MOISTENED WITH ALCOHOL. NEVER
SPILL ALCOHOL DIRECTLY INTO THE EQUIPMENT. AVOID
KNOCKS, WHICH DAMAGE THE SURFACE FINISH,
LEAVING THE METAL APPARENT AND SUSCEPTIBLE TO
OXIDATION. NEVER USE ABRASIVE MATERIALS SUCH AS
STEEL SPONGES, SYNTHETIC SPONGES, CREAM
CLEANERS OR SOLVENTS. NEVER ALLOW ANY LIQUID TO
DRY ON THE PART. IF LIQUIDS ARE SPILLED, DRY
IMMEDIATELY AND REMOVE ANY RESIDUE WITH A
SPONGE MOISTENED IN CLEAN WATER, THEN DRY
THOROUGHLY. FOR THE REMOVAL OF STAINS ON
PAINTED, CHROMED AND NICKEL-PLATED PIECES, WE
RECOMMEND THE USE OF A CLEAN COTTON CLOTH OR
FLANNEL, USING NEUTRAL DETERGENT OR, IN MORE
DIFFICULT CASES, CAR WAX.
IN THE CASE OF CARABINERS, FOR THE REMOVAL OF
STAINS AND POSSIBLE SIGNS OF OXIDATION, THE
AFFECTED PART CAN BE CLEANED WITH A CLOTH
SOAKED IN VINEGAR (KITCHEN). LEAVE THE CARABINERS
IMMERSED IN WHITE VINEGAR FOR THREE HOURS AND
POLISH WITH A STEEL SPONGE. THIS PROCEDURE DOES
NOT RESTORE THE CARABINERS, IT ONLY REMOVES THE
OXIDIZED LAYER, LEAVING THEM CLEANER, MORE
BEAUTIFUL AND PROLONGING THEIR SERVICE LIFE.
CARABINERS THAT UNDERGO THIS PROCESS WILL LOOK
DARKER THAN THE ORIGINAL CARABINER. SEE BELOW
THE LIST SHOWING THE MATERIAL AND FINISH OF EACH
PART OF THE REFORMER TOWER:
- STAINLESS STEEL –EYEBOLTS;
- NICKEL-PLATED –SPRINGS;
- GALVANIZED –CARABINERS;
- PAINTED –TOWER STRUCTURE.
SAFETY
LIKE ALL MECHANICAL EQUIPMENT, PILATES
EQUIPMENT IS SUBJECT TO WEAR AND STRESS.
PROPER MAINTENANCE AND PERIODIC REPLACEMENT
OF ITS COMPONENTS ARE YOUR RESPONSIBILITY,
HELPING PREVENT ACCIDENTS.
DO NOT USE PRODUCTS THAT ARE NOT PROVIDED BY
METALIFE DURING MAINTENANCE AND REPLACEMENT
OF ITS COMPONENTS.
METALIFE ASSUMES NO LIABILITY UNDER ANY FORM
OF IMPROPER USE OF THE EQUIPMENT. ENSURE THAT
IT IS INSTALLED IN A SUITABLE ENVIRONMENT FOR
PILATES PRACTICE (AS PREVIOUSLY DESCRIBED). DRESS
APPROPRIATELY. DO NOT WEAR VERY WIDE CLOTHES,
EARRINGS, WATCHES, RINGS, BRACELETS, CHAINS OR
ANY OTHER TYPE OF ACCESSORIES. KEEP YOUR HAIR
AND CLOTHING AWAY FROM MOVING PARTS. LOOSE-
FITTING CLOTHES, JEWELRY OR LONG HAIR CAN BE
TRAPPED BY THE MOVING PARTS.
USE THE EQUIPMENT ONLY FOR EXERCISES DEFINED BY
THE PILATES METHOD. SEE A DOCTOR BEFORE
STARTING ANY PHYSICAL EXERCISE PROGRAM. STOP
ANY EXERCISE IF YOU EXPERIENCE CHEST PAIN,
SHORTNESS OF BREATH, DIFFICULTY IN BREATHING,
FEELING FAINT OR ANY TYPE OF MUSCLE DISCOMFORT.
MAKE SURE YOU FIND PROFESSIONAL GUIDANCE
IMMEDIATELY.
THE APPLICATION OF THE PILATES METHOD, AS WELL
AS THE USE OF ITS EQUIPMENT, SHOULD ONLY BE
PERFORMED UNDER THE GUIDANCE OF
PROFESSIONALS WHO ARE PROPERLY TRAINED AND
QUALIFIED IN THE PILATES METHOD.
DO NOT ALLOW CHILDREN TO USE THE EQUIPMENT
WITHOUT THE CONSTANT SUPERVISION OF A
PROPERLY TRAINED AND QUALIFIED PILATES
INSTRUCTOR.
DO NOT USE ANY PARTS, TOOLS OR SUBSTANCES
(LUBRICANTS) THAT ARE NOT SPECIFIED IN THE
EQUIPMENT MANUAL.
PRE-USE SAFETY
INSPECTION
SAFETY INSPECTION MUST BE PERFORMED BEFORE
EACH USER PERFORMS THEIR EXERCISES. FOR EACH
NEW EXERCISE, THE DEVICES AND ACCESSORIES TO BE
USED SHOULD BE PREVIOUSLY CHECKED FOR SAFETY,
CLEANLINESS AND SUITABILITY PURPOSES.
- MAKE SURE THAT ALL EQUIPMENT COMPONENTS
ARE PROPERLY SECURED AND POSITIONED BEFORE
PERFORMING THE EXERCISES;
- MAKE SURE THAT CARABINERS, HANDLES, STRAPS
AND SPRINGS (OPTIONAL) ARE INTACT AND PROPERLY
ADJUSTED.
FAILURE TO COMPLY WITH SAFETY
RECOMMENDATIONS MAY RESULT
IN SERIOUS BODILY INJURY.

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- WHEN USING SYSTEMS THAT INCLUDE THE USE OF
CARABINERS, MAKE SURE THEY ARE PROPERLY
ADJUSTED, CLOSED, AND LOCKED. DO NOT USE THE
EQUIPMENT AND/OR ACCESSORIES IF THEY PRESENT
SIGNS OF WEAR, BREAKAGE OR DAMAGE IN ANY OF
THEIR COMPONENTS;
- MAKE SURE THAT THE EQUIPMENT IS PROPERLY
ADJUSTED TO SUIT THE USER’S SIZE AND SKILL LEVEL;
- IF THERE IS A NEED TO EXCHANGE COMPONENTS,
REPLACE THEM ONLY WITH PARTS SUPPLIED BY
METALIFE, ENSURING THEIR SAFETY AND DURABILITY.
WEEKLY PERIODIC REVIEW
THE WEEKLY PERIODIC REVIEW COMPLEMENTS THE
SAFETY INSPECTION AND MUST BE PERFORMED ON A
WEEKLY BASIS BY A SUITABLY QUALIFIED
PROFESSIONAL TRAINED IN THE PILATES METHOD.
- MAKE SURE THAT ALL COMPONENTS ARE PROPERLY
ADJUSTED AND FREE OF ANY DEFORMATION OR WEAR,
AND REPLACE THEM AS SOON AS ANY SIGNS OF
CHANGE ARE DETECTED;
- MAKE SURE ALL KNOBS ARE CORRECTLY POSITIONED
AND SECURED.
- MAKE SURE ALL EYE BOLTS ARE CORRECTLY
POSITIONED AND LOCKED;
- CHECK FOR ANY KIND OF DEFORMATION OR WEAR
ON THE SPRINGS AND CARABINERS, AND REPLACE
THEM AS SOON AS ANY SIGNS OF CHANGE ARE
DETECTED;
- CHECK THE EQUIPMENT PERIODICALLY FOR LOOSE
SCREWS AND TIGHTEN THEM WITH THE SUPPLIED
KEYS, IF APPLICABLE.
QUARTERLY PERIODIC REVIEW
THIS REVIEW SUPPLEMENTS THE WEEKLY PERIODIC
REVIEW AND SHOULD BE PERFORMED EVERY THREE
MONTHS, OR IN THE MAXIMUM PERIOD OF 1,000
(THOUSAND) HOURS OF USE, BY A SUITABLY QUALIFIED
PROFESSIONAL TRAINED IN THE PILATES METHOD. IT IS
EXTREMELY IMPORTANT TO CARRY OUT A CAREFUL
INSPECTION OF THE EQUIPMENT, AS WELL AS TESTS OF
ITS MECHANISMS TO ATTEST ITS FUNCTIONALITY.
- PERFORM A THOROUGH INSPECTION ON THE
EQUIPMENT, TRY TO IDENTIFY ANY POSSIBLE CHANGES;
- MAKE ALL NECESSARY ADJUSTMENTS, ENSURING
THAT THE COMPONENTS ARE CORRECTLY POSITIONED,
ADJUSTED AND SECURED. USE THE SUPPLIED TOOLS
(SEE PAGE 10) WITH THE EQUIPMENT TO ENSURE
PROPER ATTACHMENT;
- INSPECT ALL COMPONENTS FOR DEFORMATIONS,
CUTS, CRACKS, OR ANY OTHER VARIATION THAT SEEMS
UNUSUAL IN THE EQUIPMENT. REPLACE THE DAMAGED
COMPONENT OR CONTACT METALIFE SERVICE
IMMEDIATELY.
ANY FAULTY COMPONENT SHOULD NOT BE USED UNTIL
IT IS PROPERLY REPAIRED OR REPLACED WITH A NEW
ONE;
- MAKE SURE THAT SPRING TENSIONING STILL
CORRESPONDS TO ITS USE. IF VARIATIONS IN SPRINGS
ARE IDENTIFIED, THEY SHOULD BE REPLACED
IMMEDIATELY.
SPRINGS HAVE A MAXIMUM LIFE SPAN OF TWO YEARS
OR EIGHT THOUSAND HOURS OF USE, WHICHEVER
COMES FIRST. AFTER THIS PERIOD, REPLACE THEM;
- REPLACE ALL CARABINERS EVERY 24 MONTHS OR AS
NEEDED WITHIN THIS PERIOD;
- MAKE SURE THAT ALL STRAPS REMAIN FULLY
ATTACHED TO THE VELCRO (IF FITTED) IN ORDER TO
KEEP THE USER’S SAFETY. IN CASE OF WEAR, THE
COMPONENT MUST BE REPLACED IMMEDIATELY.
DO NOT LEAVE IT IN A HUMID ENVIRONMENT. DO NOT
DRY IN THE SUN. DO NOT USE CHEMICAL PRODUCTS
FOR WASHING, ESPECIALLY ALCOHOL AND SOLVENT, AS
SUCH PRODUCTS CAN ALTER THE SURFACE FINISH OF
THE EQUIPMENT. INADEQUATE VERIFICATION OF THE
ITEMS INCLUDED IN THIS REVIEW, AS WELL AS THE USE
OF EQUIPMENT WITH INADEQUATE ADJUSTMENT, CAN
RESULT IN DAMAGE TO THE EQUIPMENT, IN ADDITION
TO ALLOWING SERIOUS ACCIDENTS TO ITS USERS.

20
WARRANTY TERM
Your Metalife Pilates product is warranted against manufacturing defects that have been duly verified
by Metalife Ind. e Com. de Móveis Ltda., or by its authorized technical assistance network, during the
legal term of 03 (three) months, counted from the date of the invoice, with Metalife granting 21
(twenty-one) months free of charge as an additional warranty, totaling 24 (twenty-four) months as a
longer term, following the classification below:
03 (three) months –ropes, upholstery, fabrics, rubbers and in cases of displacement or corrosion in
surface finishes such as paints (including varnish), chrome plating, nickel plating and zinc plating; 06 (six)
months –hardware, plastic parts and springs (only against the breaking of these pieces);
24 (twenty four) months –structural parts made of wood or metal that are subjected to structural stress;
The serial number, invoice number, type and model of the equipment must be provided in order to
request the warranty and facilitate its service.
Legal or extended warranties are automatically invalidated if:
- The use of the product is not exclusive to exercises defined by the Pilates Method;
- The use of parts, tools, or substances (lubricants, cleaners, etc.) not indicated in the equipment manual
and/or non-original is detected;
- The guidelines, recommendations, and specifications in the Equipment Manual for use, pre-use
inspections, product reviews and preventative maintenance are not followed, and these costs are not
covered by Metalife;
- In the installation of the product, the specifications and recommendations of the Equipment Manual
are not observed for the conditions of the installation site of the product, such as leveling and stability of
the floor, suitability of the site for installation, use of suitable tools and failure to comply with the
assembly steps;
- There has been an improper use, misuse or if the product has undergone changes or aesthetic and/or
functional modifications, as well as having been repaired by persons or entities not authorized by
Metalife Ind. e Com. de Móveis Ltda.;
- There are signs of product violation, removal and/or tampering with the serial number or product
identification label and springs, replacement of parts by other parts that are not original or not
authorized by Metalife Ind. e Com. de Móveis Ltda.
Legal and extended warranties do not cover:
- Expenses with the installation of the product performed by persons or entities not authorized by
Metalife Ind. e Com. de Móveis Ltda.;
- Expenses arising and resulting from the installation of parts and accessories that do not belong to the
product, even those sold by Metalife Ind. e Com. de Móveis Ltda., except for those specified for each
model in the Equipment Manual;
- Expenses with labor, materials, parts and adaptations necessary to prepare the place for installation
of the product;
- Failure to operate the product due to the user's lack of knowledge in the application of the Pilates
Method;
- Services and expenses for maintenance and cleaning of the product;
- Failures in the normal operation of the product due to lack of cleaning and excess residue, or due to the
existence of objects foreign to the operation and purpose of use;
- Transport of the product to the final location of the installation;
- Products or parts that have been damaged as a result of removal, handling, falls or acts and effects arising from
nature, such as oxidation, exposure to moisture or rain, flood, tornado, seismic events, etc.;