MetaLife STEP CHAIR Technical Document

Equipment Manual
STEP CHAIR
Review January 10, 2020

1
THIS MANUAL CONTAINS ESSENTIAL INFORMATION FOR THE USE OF YOUR EQUIPMENT.
PLEASE READ IT CAREFULLY BEFORE STARTING INSTALLATION AND OPERATION.
PRESERVE AND KEEP IT FOR FUTURE CONSULTATIONS.
Equipment Manual
STEP CHAIR
Throughout this manual, this symbol on the left will indicate extremely.
important information that must be read, understood and strictly followed.

3
TABLE OF CONTENTS
Product presentation........................................................ 4
Technical specifications .....................................................5
Packaging content..............................................................6
Installation manual ............................................................ 7
Components....................................................................... 8
Preparation for assembly..................................................9
Detailed assembly..............................................................10
User manual....................................................................... 12
Uses and settings ...............................................................12
Maintenance and Safety...................................................16
Warranty Term................................................................... 19

4
PRODUCT PRESENTATION
The Metalife Step Chair helps to rebalance the muscles, promoting the complete
work of the body. At the same time, it facilitates high-performance exercises for
athletes, physical activity enthusiasts and also for patients undergoing
rehabilitation.
Compact and easy to handle, the Step Chair is perfect for studios and gyms with
limited space.
Mainly applied in leg and trunk exercises, the Step Chair is also versatile for
training other muscle groups.
The Metalife Step Chair is built with Lyptus hardwood structure, from 100%
renewable sources, and upholstery covered in nautical eco leather. Its functional
components are made of steel and aluminum, treated with electrostatic epoxy paint,
giving resistance and durability to the product.
It's Metalife caring about the quality of its equipment and the future of the environment.

5
TECHNICAL SPECIFICATIONS
40 KG
Note: The weight of the
equipment may change due to
the density variation of the raw
material used in its manufacture.
140 KG
MAXIMUM
WEIGHT
SUPPORTED
DIMENSION
STEP CHAIR
A
0.62m
B
0.88m
C
0.67m
D
1.44m
D
A
B
C

6
PACKAGING CONTENT
CONTENT
1
STEP CHAIR SET
2
STEP CHAIR CANE SET (2X)
3
STEP CHAIR MANUAL KIT
4
FLAT WASHER ZB 1.9x7x17mm (1/4) (4x)
5
INT HEX SCREW CH ZP 1/4x1 (4x)
6
INT HEX SCREW CL ZP 1/4x1.1/2 (4X)
7
SHORT HEXAGONAL ALLEN KEY 5/32
8
SHORT HEXAGONAL ALLEN KEY 3/16
1
2
8
3
7
6
5
4

7
INSTALLATION MANUAL
For your convenience, Metalife has a Network of Authorized Technicians qualified to
install your equipment. An installation fee will be charged for this service, which does
not include site repair. Any type of modification to the environment is the sole
responsibility of the client.
If you prefer, you can assemble your equipment yourself, as long as you follow the
instructions in this manual step by step.

8
COMPONENTS
4
1
2
6 8
5 9 7
10
3
11
12
1
CONTENT
UPHOLSIVE SEAT SC / BC
2
PEDAL UPHOLSTERY 2 SC
3
PEDAL UPHOLSTERY 1 SC
4
SC 201 2 CANE SET
5
INT HEX SCREW CL ZP 1/4x1.1/2
6
FLAT WASHER ZB 1.9x7x17mm (1/4)
7
INT HEX SCREW CH ZP 1/4x1
8
RED SPRING 3.5x29.5x425mm
9
BLUE SPRING 2.7x29.5x400mm
10
SC SET
11
SHORT HEXAGONAL ALLEN KEY 3/16
12
SHORT HEXAGONAL ALLEN KEY 5/32

9
PREPARATION FOR ASSEMBLY
The Step Chair must be installed and used in an environment conducive to Pilates
practice. The following characteristics must be respected in the equipment
installation area:
• Proper leveling and floor stability;
• Low humidity;
• Protection against sunlight.
TOOLS AND FASTENERS FOR ASSEMBLY
For your comfort, Metalife provides all the
tools and fasteners needed to assemble your
equipment.
Keep them for future maintenance or
component replacement.
During assembly, the guidelines contained in this manual must be properly
followed. The Equipment is subject to damage during this process, so be
careful when dealing with components and tools.
Damage caused by failure to comply with the instructions in this
manual is the responsibility of the client.
If you have any questions or difficulties, please contact Metalife
Technical Assistance.
Following the instructions contained
in this manual, it is estimated that
the complete assembly of your Step
Chair will take 60 minutes.
01 person is needed to
assemble the equipment.
.
MAKE SURE YOU HAVE THEM AT HAND AND IDENTIFY THEM
ON THE SIDE AND IN THE TABLE ON PAGE 6 BEFORE STARTING
ASSEMBLY.

10
DETAILED ASSEMBLY
Repeat the procedure on the other
pedal. Position the upholstery with
the side slot facing the center of
the equipment. Secure it using the
INT HEX SCREW CH ZP 1/4x1 and
tighten up with the SHORT
HEXAGONAL ALLEN WRENCH
5/32.
ASSEMBLING THE UPHOLSTERY
Align the seat upholstery with the wooden
structure, so the holes match. Secure it
using the INT HEX SCREW CL ZP 1/4x1.1/2
and FLAT WASHER ZB 1.9x7x17mm (1/4).
Tighten up with the SHORT HEXAGONAL
ALLEN WRENCH 3/16.
Secure the pedal upholstery using
INT HEX SCREW CH ZP 1/4x1 and
tighten up with the SHORT
HEXAGONAL ALLEN KEY 5/32
DO NOT OVERTIGHTEN.
UPHOLSTERY HAS A LEFT AND RIGHT
SIDE. FIT THE UPHOLSTERY ONTO
THE PEDAL LOCK SO THAT THE SIDE
OPENING FACES THE CENTER OF THE
EQUIPMENT.

11
FITTING OF CANES
Before attaching the canes, unscrew
the threaded knob and pull the
retractable knob so that the cane can
freely enter the bracket. The canes
must be fitted to the cane holders
with the handles facing the pedals.
Release the retractable handle until
it snaps into one of the cane
adjustments. Reattach the threaded
knob and tighten up until the cane no
longer moves. Do the same
procedure on both canes.
THE MEETING OF THE RETRACTABLE KNOB WITH ONE OF THE HOLES WILL CAUSE IT TO
PARTIALLY FIT. MAKE SURE THE KNOB FULLY FITS INTO ONE OF THE HOLES IN THE CANE.
WATCH YOUR FINGERS WHEN HANDLING THE KNOBS.

12
USER MANUAL
UNLOCKING THE PEDALS
For independent use of the pedals,
loosen the knob and slide the lock until
it reaches its limit, tighten the knob to
prevent the lock from swinging. Do this
operation with the pedals properly
supported or with the springs engaged.
USES AND SETTINGS
LOCKING THE PEDALS
The Step Chair features pedals with
independent movements, which can be
locked to act as a single motion base. To
attach or detach the pedals, use the lock
on the bottom of the pedal upholstery.
Loosen the knob, align the pedals, and
slide the lock until it finds the groove
under the other pedal's upholstery,
tightening the knob to secure once the
lock reaches its limit.
CAUTION: THE PEDAL IS ONE OF THE MOVING PARTS OF THE EQUIPMENT, WHICH IS TENSIONED BY
SPRINGS. IMPROPER USE MAY CAUSE ACCIDENTS.

13
SPRINGS ON PEDALS
To use the springs, make sure they are
engaged with the hooks on the pedals and
the spring adjustment support. Note that,
when attaching the spring eyebolt in the
adjustment, the pedal goes up.
Different combinations of springs and
height placements increase or reduce
the intensity of strength exerted in the
equipment. If you do not use all the
springs, place them on the support on
the pedals.
ADJUSTING THE SPRING FASTENER
The height of the springs on the back of
the Step Chair can be adjusted using
the spring adjustment support. There
are four levels that can be adjusted to
get the proper tensioning for each
exercise.
LIKE ANY MECHANICAL ELEMENT, SPRINGS ARE
SUBJECT TO VARIATIONS IN STRENGTH AND
DIMENSIONS.
THE STEP CHAIR COMES EQUIPPED WITH A PAIR OF RED (VERY STRONG) AND BLUE (STRONG) SPRINGS. THE
SPRINGS CAN BE IDENTIFIED BY THE SEALS WITH COLORS. IN ADDITION TO IDENTIFYING IT, THE SEAL
CONTAINS THE SPRING'S SERIAL NUMBER, SO DO NOT REMOVE IT.

14
SPRINGS IN THE EYEBOLTS (NOT INCLUDED)
The side eyebolts of the Step Chair are
intended for use with Yellow springs
(Very Weak) and hand handles (item
not included).
It is necessary to remove the canes to
use the side eyebolts. To attach the
springs to the eyebolts, use a carabiner
(not included) on each eyebolt on the
end of the spring.
HANDLES (NOT INCLUDED)
They are accessories that allow the use individually
or in pairs. If two handles are used simultaneously,
be careful to use springs of the same color (tension).
Before each exercise, make sure the Velcro on the
handles (if fitted) is fully fixed.
If the component is worn out, replace it immediately.
MAKE SURE THE CARABINERS ARE FULLY CLOSED AND IN GOOD CONDITION. DO NOT USE THE PEDAL
SPRINGS IN THE EYEBOLT.
The carabiner is used to attach the spring to the
eyebolts of the appliance. The springs have no sides, so
don't worry about the position in which the spring will
be attached to the appliance.
Note: Like any mechanical element, springs are subject
to variations in strength and dimensions.
IF TWO HANDLES ARE USED SIMULTANEOUSLY, BE CAREFUL TO USE SPRINGS OF THE SAME COLOUR
(TENSION).

15
Once the cane is at the height, tighten
the threaded knob. This grip will
prevent any movement of the canes. Do
this procedure on both canes and be
careful to leave them at the same
height.
CANES
The canes have 6 (six) height
adjustments. There are two knobs that
adjust the canes. Loosen the threaded
knob, pull the retractable knob and slide
the cane until you find the hole of the
desired height.
THE MEETING OF THE RETRACTABLE
KNOB WITH ONE OF THE HOLES WILL
CAUSE IT TO PARTIALLY FIT. MAKE SURE
THE KNOB FULLY FITS INTO ONE OF THE
HOLES IN THE CANE.
REMEMBER TO LOOSEN THE THREADED
KNOB WHENEVER YOU CHANGE THE
HEIGHT OF THE CANES AGAIN.

16
MAINTENANCE AND SAFETY
THIS MANUAL PROVIDES SOME SUGGESTIONS ON HOW
TO KEEP YOUR APPLIANCE IN GOOD CONDITION FOR
MUCH LONGER. CHECK THE CHARACTERISTICS OF YOUR
EQUIPMENT BY CORRECTLY OBSERVING THE
INSTRUCTIONS BELOW AND, IN CASE OF DOUBT,
CONTACT TECHNICAL ASSISTANCE ON 0800 056 2467,
OR BY EMAIL [e-mail]. WE
WILL BE AT YOUR DISPOSAL FOR ANY CLARIFICATIONS.
UPHOLSTERY
THE UPHOLSTERY IS COVERED WITH ECO LEATHER,
WHICH, DESPITE ITS RESISTANT COATING MATERIAL, IS
NOT INDESTRUCTIBLE AND WEARS OUT WITH USE AND
TIME. FOLLOW MAINTENANCE PRECAUTIONS TO
PROLONG THEIR SERVICE LIFE. DIRECT LIGHT IS
DAMAGING AS IT DRIES OUT AND WEAKENS THE WEAVE
AND CAN CAUSE CRACKING ON THE SURFACE. SO KEEP
YOUR EQUIPMENT PROTECTED FROM SUNLIGHT.
FREQUENT MAINTENANCE IS NECESSARY TO EXTEND
SERVICE LIFE.
KEEP YOUR UPHOLSTERY CLEAN BY REMOVING THE
DUST WITH A SOFT AND DRY CLOTH. FOR BEST
SANITATION, USE ONLY A CLOTH MOISTENED WITH
SOAP SOLUTION OR NEUTRAL DETERGENT. WE DO NOT
RECOMMEND THE USE OF REMOVERS, SOLVENTS SUCH
AS BENZINE, BLEACH, ALCOHOL, ABRASIVES,
AMMONIA, POLISH FURNITURE, POLISHES AND OILS, AS
THEY CAN ATTACK THE PROTECTION OF THE ECO
LEATHER, FORMING CRACKS AND STAINS.
WOOD
BECAUSE IT IS A NATURAL RAW MATERIAL, WOODEN
EQUIPMENT CAN PRESENT DIFFERENCES IN THE
TONALITY. WOOD VEINS AND DRAWINGS ARE
UNPREDICTABLE FOR THE SAME REASON. THE
NATURAL AGEING OF THE PARTS IS ACCELERATED BY
THE ACTION OF TEMPERATURE AND NATURAL
HUMIDITY OF THE AIR, AND SMALL CRACKS AND
FISSURES MAY APPEAR. WATER, HEAT, AND NATURAL
OR ARTIFICIAL UV RAYS CAN CAUSE DECOUPLING,
CRACKING, AND DISCOLOURATION OF WOOD AND
VENEER. THEREFORE, THE APPARATUS MUST BE
PROTECTED FROM THE AGENTS MENTIONED ABOVE.
THE MORE PROTECTED AND WELL MAINTAINED, THE
GREATER ITS DURABILITY. IN CASE OF LIQUID SPILLAGE,
CLEAN
IMMEDIATELY AS THE WOOD MAY ABSORB AND STAIN
IRREVERSIBLY. THE WOOD SURFACES ARE DELICATE;
THEY ACCEPT CLEANING WITH DRY FLANNEL OR CLOTH
MOISTENED IN SOLUTION OF NEUTRAL SOAP AND
WATER WITH SUBSEQUENT DRYING. IT IS IMPORTANT
TO DRY IMMEDIATELY TO PREVENT THE WOOD FROM
ABSORBING MOISTURE.
PLASTICS
(KNOBS, HANDLES AND TIPS)
TO CLEAN THE PLASTIC PARTS, MOISTEN A CLEAN,
SOFT CLOTH IN A SOLUTION OF WATER AND NEUTRAL
DETERGENT AND WIPE OVER THE ENTIRE SURFACE,
THEN DRY.
HANDLES (not included)
THE MAINTENANCE OF HANDLES IS ESSENTIAL TO
PROLONG THEIR SERVICE LIFE AND MAINTAIN
HYGIENE. DO NOT MACHINE WASH. METAL HALF-
RINGS CAN DAMAGE YOUR APPLIANCE. TO SANITIZE
THE HANDLES, MOISTEN A CLEAN, SOFT CLOTH WITH
MILD SOAP OR MILD DETERGENT SOLUTION AND RUN
THROUGH THE HANDLE. RINSE WITH A DAMP CLOTH,
THEN DRY.
DO NOT USE ALCOHOL OR BLEACH, THESE PRODUCTS
CAN DAMAGE AND STAIN THE HANDLES. ALSO AVOID
EXCESSIVE EXPOSURE TO SUNLIGHT, IT DAMAGES AND
DRIES THE WEAVE OF THE STRAPS. FOR VELCRO STRAPS,
IT IS RECOMMENDED TO BE CLOSED WHEN NOT IN USE
TO AVOID LINT BEING ATTACHED TO THE HOOKS.
METALS AND FINISHING
ACCUMULATED DUST, HUMIDITY, AND CORROSIVE SEA
AIR ARE THE MAIN FACTORS THAT ACCELERATE METAL
OXIDATION. OUR PRODUCTS ARE MADE FOR INDOOR
USE AND DIRECT EXPOSURE TO THE ELEMENTS IS NOT
RECOMMENDED. THE CLEANING OF METAL SURFACES,
WHETHER IN POLISHED STAINLESS STEEL, ALUMINUM,
NICKEL PLATED, ANODIZED, GALVANIZED, CHROMED
OR PAINTED, MUST BE DONE AT LEAST WEEKLY,
ALWAYS USING A DRY FLANNEL TO COMPLETELY
REMOVE THE DUST.
NEVER USE SOLVENTS SUCH AS BENZINE,
THINNER, ACETONE AND OTHERS, AS WELL
AS ABRASIVE PRODUCTS SUCH AS SOAP,
STEEL SPONGES AND THE LIKE, WHICH CAN
IRREVERSIBLY ATTACK PLASTIC MATERIALS.
IT IS IMPORTANT THAT THE
RECOMMENDATIONS IN THIS MANUAL BE
OBSERVED AND GIVEN TO THOSE WHO
CLEAN THE EQUIPMENT.
NEVER USE SHARP OR ABRASIVE
OBJECTS ON THE SURFACE OF YOUR
EQUIPMENT.

17
FOR HEAVIER CLEANING, THE RAILS CAN BE CLEANED
WITH A CLOTH MOISTENED WITH ALCOHOL. NEVER
SPILL ALCOHOL DIRECTLY INTO THE EQUIPMENT. AVOID
KNOCKS, WHICH DAMAGE THE SURFACE FINISH,
LEAVING THE METAL APPARENT AND SUSCEPTIBLE TO
OXIDATION. NEVER USE ABRASIVE MATERIALS SUCH AS
STEEL SPONGES, SYNTHETIC SPONGES, CREAM
CLEANERS OR SOLVENTS. NEVER ALLOW ANY LIQUID TO
DRY ON THE PART. IF LIQUIDS ARE SPILLED, DRY
IMMEDIATELY AND REMOVE ANY RESIDUE WITH A
SPONGE MOISTENED IN CLEAN WATER, THEN DRY
THOROUGHLY. FOR THE REMOVAL OF STAINS ON
PAINTED, CHROMED AND NICKEL-PLATED PIECES, WE
RECOMMEND THE USE OF A CLEAN COTTON CLOTH OR
FLANNEL, USING NEUTRAL DETERGENT OR, IN MORE
DIFFICULT CASES, CAR WAX.
IN THE CASE OF CARABINERS, FOR THE REMOVAL OF
STAINS AND POSSIBLE SIGNS OF OXIDATION, THE
AFFECTED PART CAN BE CLEANED WITH A CLOTH
SOAKED IN VINEGAR (KITCHEN). LEAVE THE
CARABINERS IMMERSED IN WHITE VINEGAR FOR THREE
HOURS AND POLISH WITH A STEEL SPONGE. THIS
PROCEDURE DOES NOT RESTORE THE CARABINERS, IT
ONLY REMOVES THE OXIDIZED LAYER, LEAVING THEM
CLEANER, MORE BEAUTIFUL AND PROLONGING THEIR
SERVICE LIFE. CARABINERS THAT UNDERGO THIS
PROCESS WILL LOOK DARKER THAN THE ORIGINAL
CARABINER. SEE BELOW THE LIST SHOWING THE
MATERIAL AND FINISH OF EACH PART OF THE STEP
CHAIR:
- STAINLESS STEEL –EYEBOLTS;
- NICKEL-PLATED –SPRINGS;
- GALVANIZED –CARABINERS;
- PAINTED –CANE HOLDER, PEDALS, PEDAL SHAFT
SUPPORT, CANES, SPRING ADJUSTMENT SUPPORT.
SAFETY
LIKE ALL MECHANICAL EQUIPMENT, PILATES
EQUIPMENT IS SUBJECT TO WEAR AND STRESS.
PROPER MAINTENANCE AND PERIODIC REPLACEMENT
OF ITS COMPONENTS ARE YOUR RESPONSIBILITY,
HELPING PREVENT ACCIDENTS.
DO NOT USE PRODUCTS THAT ARE NOT PROVIDED BY
METALIFE DURING MAINTENANCE AND REPLACEMENT
OF ITS COMPONENTS.
METALIFE ASSUMES NO LIABILITY UNDER ANY FORM OF
IMPROPER USE OF THE EQUIPMENT. ENSURE THAT IT IS
INSTALLED IN A SUITABLE ENVIRONMENT FOR PILATES
PRACTICE (AS PREVIOUSLY DESCRIBED). DRESS
APPROPRIATELY. DO NOT WEAR VERY WIDE CLOTHES,
EARRINGS, WATCHES, RINGS, BRACELETS, CHAINS OR
ANY OTHER TYPE OF ACCESSORIES. KEEP YOUR HAIR
AND CLOTHING AWAY FROM MOVING PARTS. LOOSE-
FITTING CLOTHES, JEWELRY OR LONG HAIR CAN BE
TRAPPED BY THE MOVING PARTS.
USE THE EQUIPMENT ONLY FOR EXERCISES DEFINED BY
THE PILATES METHOD. SEE A DOCTOR BEFORE
STARTING ANY PHYSICAL EXERCISE PROGRAM. STOP
ANY EXERCISE IF YOU EXPERIENCE CHEST PAIN,
SHORTNESS OF BREATH, DIFFICULTY IN BREATHING,
FEELING FAINT OR ANY TYPE OF MUSCLE DISCOMFORT.
MAKE SURE YOU FIND PROFESSIONAL GUIDANCE
IMMEDIATELY.
THE APPLICATION OF THE PILATES METHOD, AS WELL
AS THE USE OF ITS EQUIPMENT, SHOULD ONLY BE
PERFORMED UNDER THE GUIDANCE OF
PROFESSIONALS WHO ARE PROPERLY TRAINED AND
QUALIFIED IN THE PILATES METHOD.
DO NOT ALLOW CHILDREN TO USE THE EQUIPMENT
WITHOUT THE CONSTANT SUPERVISION OF A PROPERLY
TRAINED AND QUALIFIED PILATES INSTRUCTOR.
DO NOT USE ANY PARTS, TOOLS OR SUBSTANCES
(LUBRICANTS) THAT ARE NOT SPECIFIED IN THE
EQUIPMENT MANUAL.
PRE-USE SAFETY
INSPECTION
SAFETY INSPECTION MUST BE PERFORMED BEFORE
EACH USER PERFORMS THEIR EXERCISES. FOR EACH
NEW EXERCISE, THE DEVICES AND ACCESSORIES TO BE
USED SHOULD BE PREVIOUSLY CHECKED FOR SAFETY,
CLEANLINESS AND SUITABILITY PURPOSES.
- MAKE SURE THAT ALL EQUIPMENT COMPONENTS
ARE PROPERLY SECURED AND POSITIONED BEFORE
PERFORMING THE EXERCISES;
- MAKE SURE THAT CARABINERS, HANDLES, STRAPS AND
SPRINGS (OPTIONAL) ARE INTACT AND PROPERLY
ADJUSTED.
FAILURE TO COMPLY WITH SAFETY
RECOMMENDATIONS MAY RESULT
IN SERIOUS BODILY INJURY.

18
- WHEN USING SYSTEMS THAT INCLUDE THE USE OF
CARABINERS, MAKE SURE THEY ARE PROPERLY
ADJUSTED, CLOSED, AND LOCKED. DO NOT USE THE
EQUIPMENT AND/OR ACCESSORIES IF THEY PRESENT
SIGNS OF WEAR, BREAKAGE OR DAMAGE IN ANY OF
THEIR COMPONENTS;
- MAKE SURE THAT THE EQUIPMENT IS PROPERLY
ADJUSTED TO SUIT THE USER’S SIZE AND SKILL LEVEL;
- IF THERE IS A NEED TO EXCHANGE COMPONENTS,
REPLACE THEM ONLY WITH PARTS SUPPLIED BY
METALIFE, ENSURING THEIR SAFETY AND DURABILITY.
WEEKLY PERIODIC REVIEW
THE WEEKLY PERIODIC REVIEW COMPLEMENTS THE
SAFETY INSPECTION AND MUST BE PERFORMED ON A
WEEKLY BASIS BY A SUITABLY QUALIFIED PROFESSIONAL
TRAINED IN THE PILATES METHOD.
- MAKE SURE THAT ALL COMPONENTS ARE PROPERLY
ADJUSTED AND FREE OF ANY DEFORMATION OR WEAR,
AND REPLACE THEM AS SOON AS ANY SIGNS OF CHANGE
ARE DETECTED;
- MAKE SURE ALL KNOBS ARE CORRECTLY POSITIONED
AND SECURED.
- MAKE SURE ALL EYE BOLTS ARE CORRECTLY
POSITIONED AND LOCKED;
- CHECK FOR ANY KIND OF DEFORMATION OR WEAR
ON THE SPRINGS AND CARABINERS, AND REPLACE
THEM AS SOON AS ANY SIGNS OF CHANGE ARE
DETECTED;
- CHECK THE EQUIPMENT PERIODICALLY FOR LOOSE
SCREWS AND TIGHTEN THEM WITH THE SUPPLIED
KEYS, IF APPLICABLE.
QUARTERLY PERIODIC REVIEW
THIS REVIEW SUPPLEMENTS THE WEEKLY PERIODIC
REVIEW AND SHOULD BE PERFORMED EVERY THREE
MONTHS, OR IN THE MAXIMUM PERIOD OF 1,000
(THOUSAND) HOURS OF USE, BY A SUITABLY QUALIFIED
PROFESSIONAL TRAINED IN THE PILATES METHOD. IT IS
EXTREMELY IMPORTANT TO CARRY OUT A CAREFUL
INSPECTION OF THE EQUIPMENT, AS WELL AS TESTS OF
ITS MECHANISMS TO ATTEST ITS FUNCTIONALITY.
- PERFORM A THOROUGH INSPECTION ON THE
EQUIPMENT, TRY TO IDENTIFY ANY POSSIBLE
CHANGES;
- MAKE ALL NECESSARY ADJUSTMENTS, ENSURING
THAT THE COMPONENTS ARE CORRECTLY POSITIONED,
ADJUSTED AND SECURED. USE THE SUPPLIED TOOLS
(SEE PAGE 10) WITH THE EQUIPMENT TO ENSURE
PROPER ATTACHMENT;
- INSPECT ALL COMPONENTS FOR DEFORMATIONS,
CUTS, CRACKS, OR ANY OTHER VARIATION THAT SEEMS
UNUSUAL IN THE EQUIPMENT. REPLACE THE DAMAGED
COMPONENT OR CONTACT METALIFE SERVICE
IMMEDIATELY. ANY FAULTY COMPONENT SHOULD NOT
BE USED UNTIL IT IS PROPERLY REPAIRED OR REPLACED
WITH A NEW ONE;
- MAKE SURE THAT SPRING TENSIONING STILL
CORRESPONDS TO ITS USE. IF VARIATIONS IN SPRINGS
ARE IDENTIFIED, THEY SHOULD BE REPLACED
IMMEDIATELY. SPRINGS HAVE A MAXIMUM LIFE SPAN
OF TWO YEARS OR EIGHT THOUSAND HOURS OF USE,
WHICHEVER COMES FIRST. AFTER THIS PERIOD,
REPLACE THEM;
- REPLACE ALL CARABINERS EVERY 24 MONTHS OR AS
NEEDED WITHIN THIS PERIOD;
- MAKE SURE THAT ALL STRAPS REMAIN FULLY
ATTACHED TO THE VELCRO (IF FITTED) IN ORDER TO
KEEP THE USER’S SAFETY. IN CASE OF WEAR, THE
COMPONENT MUST BE REPLACED IMMEDIATELY.
DO NOT LEAVE IT IN A HUMID ENVIRONMENT. DO
NOT DRY IN THE SUN. DO NOT USE CHEMICAL
PRODUCTS FOR WASHING, ESPECIALLY ALCOHOL AND
SOLVENT, AS SUCH PRODUCTS CAN ALTER THE
SURFACE FINISH OF THE EQUIPMENT. INADEQUATE
VERIFICATION OF THE ITEMS INCLUDED IN THIS
REVIEW, AS WELL AS THE USE OF EQUIPMENT WITH
INADEQUATE ADJUSTMENT, CAN RESULT IN DAMAGE
TO THE EQUIPMENT, IN ADDITION TO ALLOWING
SERIOUS ACCIDENTS TO ITS USERS.

19
WARRANTY TERM
Your Metalife Pilates product is warranted against manufacturing defects that have been duly verified by
Metalife Ind. e Com. de Móveis Ltda., or by its authorized technical assistance network, during the legal term
of 03 (three) months, counted from the date of the invoice, with Metalife granting 21 (twenty-one) months
free of charge as an additional warranty, totaling 24 (twenty-four) months as a longer term, following the
classification below:
03 (three) months –ropes, upholstery, fabrics, rubbers and in cases of displacement or corrosion in
surface finishes such as paints (including varnish), chrome plating, nickel plating and zinc plating; 06
(six) months –hardware, plastic parts and springs (only against the breaking of these pieces); 24
(twenty four) months –structural parts made of wood or metal that are subjected to structural stress;
The serial number, invoice number, type and model of the equipment must be provided in order to request
the warranty and facilitate its service.
Legal or extended warranties are automatically invalidated if:
- The use of the product is not exclusive to exercises defined by the Pilates Method;
- The use of parts, tools, or substances (lubricants, cleaners, etc.) not indicated in the equipment manual
and/or non-original is detected;
- The guidelines, recommendations, and specifications in the Equipment Manual for use, pre-use
inspections, product reviews and preventative maintenance are not followed, and these costs are not
covered by Metalife;
- In the installation of the product, the specifications and recommendations of the Equipment Manual are
not observed for the conditions of the installation site of the product, such as leveling and stability of the
floor, suitability of the site for installation, use of suitable tools and failure to comply with the assembly
steps;
- There has been an improper use, misuse or if the product has undergone changes or aesthetic and/or
functional modifications, as well as having been repaired by persons or entities not authorized by Metalife
Ind. e Com. de Móveis Ltda.;
- There are signs of product violation, removal and/or tampering with the serial number or product
identification label and springs, replacement of parts by other parts that are not original or not
authorized by Metalife Ind. e Com. de Móveis Ltda.
Legal and extended warranties do not cover:
- Expenses with the installation of the product performed by persons or entities not authorized by
Metalife Ind. e Com. de Móveis Ltda.;
- Expenses arising and resulting from the installation of parts and accessories that do not belong to the
product, even those sold by Metalife Ind. e Com. de Móveis Ltda., except for those specified for each
model in the Equipment Manual;
- Expenses with labor, materials, parts and adaptations necessary to prepare the place for
installation of the product;
- Failure to operate the product due to the user's lack of knowledge in the application of the Pilates
Method;
- Services and expenses for maintenance and cleaning of the product;
- Failures in the normal operation of the product due to lack of cleaning and excess residues, or due to
the existence of objects foreign to the operation and purpose of use;
- Transport of the product to the final location of the installation;
- Products or parts that have been damaged as a result of removal, handling, falls or acts and effects arising from
nature, such as oxidation, exposure to moisture or rain, flood, tornado, seismic events, etc.;

20
- Costs of inspection and diagnostic processes (including technical visit fee) determining that the failure
was caused by reason not covered by this warranty;
- Expenses arising from sending and returning the product for maintenance;
- Travel to service products that are installed outside the headquarters of the Metalife technical
assistance center, which may charge a technician’s travel fee, previously approved by the client,
according to the mileage table used by Metalife Ind. e Com. de Móveis Ltda. and disclosed through the
authorized Metalife Technical Assistance service;
- Parts worn by natural use such as handles, upholstery, rubber trim, springs, ropes, carabiners, knobs,
as well as the workmanship used to replace these parts and the consequences of such occurrences.
General considerations:
- Metalife does not authorize any person or entity to assume, on its behalf, any other liability
related to the warranty of its products, other than those set forth herein;
- Metalife reserves the right to alter general, technical and aesthetic characteristics of its products,
without prior notice, and this warranty term is valid for products sold and installed in the Brazilian
territory;
- For your peace of mind, preserve and keep the warranty term, the equipment manual and the product
purchase invoice always at hand;
- To prevent the equipment from being sent to the Metalife factory, where it would be analyzed, we
suggest sending photos and videos related to your request to facilitate the issuance of the report, which
will make your service even faster;
- The owner of the equipment is fully responsible for any and all occurrences that may cause physical
and material damage to third parties, due to misuse, incorrect installation, lack of monitoring by a
professional accredited in the Pilates Method or also due to lack of inspections (before each use),
revisions and preventive maintenance of all Metalife equipment, according to the owner's manuals
accompanying the products.
Refer to the Equipment Manual or contact Metalife Service Department on 0800 056 2467 or by email:
[email protected].