MGE UPS Systems PowerServices TelPac User manual

34003602EN/AB - Page 1
Installation manual
PowerServicesTM
TelPac
www.mgeups.com MGE UPS SYSTEMS
T H E U N I N T E R R U P T I B L E P O W E R P R O V I D E R
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
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34003602EN/AB - Page 3
Introduction
Thank you for selecting an GE UPS SYSTE S product to protect your electrical equipment.
PowerServices TelPac has been designed with the utmost care.
It comes in 2 versions: card (ref. 66096) or external (ref. 66097 or 66098).
The card version can be installed by the customer or by an GE UPS SYSTE S After Sales Service technician.
The external version can only be installed by a specialised GE UPS SYSTE S After Sales Service technician.
We recommend you take time to read this manual to take full advantage of the many features of this product.
To discover the entire range of GE UPS SYSTE S products, visit our Web site at www.mgeups.com or contact your
nearest GE UPS SYSTE S representative.
Environment
GE UPS SYSTE S pays great attention to the environmental impact of its products during the design and manufacture
stages and through to the end of its life cycle.
◗GE UPS SYSTE S products comply with the strictest regulations.
◗They do not contain CFCs or HCFCs.
Recycling of packaging
Packaging has been designed to be recycled. Please make sure it is correctly recycled (in compliance with applicable
regulations).
Recycling of products at the end of their life cycle
GE UPS SYSTE S undertakes to recycle all recovered products at the end of their life cycle in installations complying
with applicable regulations. Please contact our sales office.
See the environment section on our Web site at www.mgeups.com.
Special precautions
◗If the card or external unit must be stored prior to installation, always store in a dry location.
◗Storage temperature range: -10ºC to +70ºC.
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Foreword
EMC compatibilit
The PowerServices TelPac card and external versions comply with the following standards, on condition that they are
installed and used in compliance with their intended use and manufacturer’s instructions:
◗Safety standards for IT equipment: EN 60 50/A11 (1998).
◗E C: EN 61000-6-2 (1999), EN 61000-6-3 (2002).
The PowerServices TelPac card and external versions comply with the following European directives:
◗Low voltage: 73/23/EEC and 3/68/EEC.
◗E C: 8 /336/EEC and 3/68/EEC.
Radio and Telecommunications compatibilit
The PowerServices TelPac card and external versions comply with the European R&TTE directive, on condition that they
are installed and used in compliance with their intended use and manufacturer’s instructions.
Federal Communication Commission (FCC) statement
Part 15
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Part 68
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules.
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34003602EN/AB - Page 5
Foreword
Modem compatibilit and supported countries
The modem integrated in the PowerServices TelPac card is compatible with European standard CTR21 (01.98) in
accordance with Council Decision 98/482/EC.
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
China
Czechoslovakia
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
Korea
Luxembourg
alaysia
exico
New Zealand
Netherlands
Norway
Philippines
Poland
Portugal
Russia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States
List of countries supported by the modem
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Page 6 - 34003602EN/AB
Information and advice.
Visual indication.
Action.
Important instructions that must always be followed.
Pictogram s mbols
UPS : Uninterruptible Power System.
The conventions used to represent indicator lights in the illustrations are as follows:
Indicator off.
Indicator on.
Flashing Indicator.
Foreword
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34003602EN/AB - Page 7
1. Presentation
1.1 Unpacking and checking the contents .......................................................................................................... 9
1.2 Overview ......................................................................................................................................................... 10
1.3 Functions ...................................................................................................................................................... 11
1.4 Technical data sheet ....................................................................................................................................... 12
1.5 Indicator lights ................................................................................................................................................ 13
2. Installation
2.1 Procedure ........................................................................................................................................................ 14
2.2 Preliminary check ........................................................................................................................................... 14
2.3 The various installation types ....................................................................................................................... 15
2.4 Recommendations ......................................................................................................................................... 16
2.5 Fitting the warning label ................................................................................................................................16
2.6 Setting up the RS485 link .............................................................................................................................. 18
General ............................................................................................................................................................. 18
"Single-unit" type installation ............................................................................................................................ 18
Impedance matching and bias settings ............................................................................................................ 19
Configuring the shielding terminal .................................................................................................................... 20
Configuring the RS485 card for Comet ............................................................................................................ 21
Configuring the RAUZ card for Galaxy ............................................................................................................ 22
2.7 Installing the PowerServices TelPac card .................................................................................................... 23
2.8 Installation of the PowerServices TelPac external unit for Comet UPSs .................................................. 24
2. Installing the PowerServices TelPac external unit for Galaxy UPSs ......................................................... 26
2.10 Connecting contact type inputs .................................................................................................................... 28
Contents
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Page 8 - 34003602EN/AB
Contents
3. Maintenance
3.1 Cable diagrams ............................................................................................................................................... 30
Serial cable diagrams (ref. 34003618) ............................................................................................................. 30
odem cable (ref. 34003729) .......................................................................................................................... 30
Comet link cable (ref. 34003747) ..................................................................................................................... 30
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34003602EN/AB - Page 9
1. Presentation
1.1 Unpacking and checking the contents
Content of the card version
A: PowerServices TelPac communication
card.
B: cover plate specifically designed for
Galaxy PW UPSs.
C: 5m telephone cable equipped with RJ11
plugs.
D: 2.5m serial communication cable used for
configuration and maintenance operations.
E: 3 warning labels.
F: this manual.
G: information form needed to activate
Teleservice.
Content of the external version
A: PowerServices TelPac external
communication unit with its fixing kit.
C: 5m telephone cable equipped with RJ11
plugs.
D: 2.5m serial communication cable.
E: 3 warning labels.
F: this manual.
G: information form needed to activate
Teleservice.
H: UPS link cable and fixing accessories.
I: cleaning kit.
J: plug-in 5V DC power adapter.
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
PowerServices
Telpac
Installation and user
manual
Settings JBUS/RS485
PowerServicesTelPac
UPS
CD
Phone A5VB R+ R- T+ T-
Settings JBUS/RS485
PowerServicesTelPac
UPS
CD
Phone A5VB R+ R- T+ T-
MGE UPS SYSTEMSwww.mgeups.com
T H E U N I N T E R R U P T I B L E P O W E R P R O V I D E R
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
PowerServices
Telpac
Installation and user
manual
Settings JBUS/RS485
PowerServicesTelPac
UPS
CD
Phone A5VB R+ R- T+ T-
Settings JBUS/RS485
PowerServicesTelPac
UPS
CD
Phone A5VB R+ R- T+ T-
MGE UPS SYSTEMSwww.mgeups.com
T H E U N I N T E R R U P T I B L E P O W E R P R O V I D E R
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
arrêté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
A
B
C
D
E
FG
A
C
D
E
G
H
F
I
J
660 6
660 7, 660 8
H
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Page 10 - 34003602EN/AB
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
4 x Digital
inputs
DC 5V
1. Presentation
1.2 Overview
Power supply connector (external unit).
Dip-switch to configure the RS485 link.
Extension port to connect the 4 additional
contact inputs.
Shielding configuration jumper.
RS232 serial port for configuration or
maintenance.
Card name.
RS485 terminal block for connection of GE
UPS SYSTE S equipment.
Connection port for 2 contact inputs
(A and B).
odem connection status indicator.
Indicator for data flow with the UPS(s).
odem connection port.
odem.
Power input.
Cable entry to extension port.
Velcro system to attach the external unit.
1
3
2
12
4
7
8
6
5
10
11
14
15
13
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34003602EN/AB - Page 11
1. Presentation
1.3 Functions
PowerServices TelPac enables connection
of one or more products to the GE UPS
SYSTE S Teleservice centre via an
analogue telephone line.
Several GE UPS SYSTE S products can
be connected via a JBUS / RS485
connection.
Connection of other equipment not supplied
by GE UPS SYSTE S is possible via a
dry contact connection.
The card version is designed for insertion in
a UPS with a specific communication card
slot.
The external version is designed for
installation in a UPS without a specific
communication card slot.
Country Teleservice
Centre
MODEMS
Customer site Customer site
Customer site
Customer site
Customer site
PowerServices
Telpac
PowerServices
Telpac
JBUS/RS485
Local public phone
network
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1. Presentation
1.4 Technical data sheet
Functions
RS232 Port
RS485 Port
Modem
Contact inputs
Power supply
(external version)
Characteristics/Default values
◗ 9600
◗ 8
◗ 1
◗ None
◗ 1200, 8, 1
◗ None
◗ 2 wires
◗ aster
◗ With
◗ Without
◗ 0.08 - 0.6 mm2 (28/20 AWG)
◗ V.34/33.6 kbps
◗ Error correction: V.42 LAP and NP 2-4
◗ Data compression: V.42b and NP5
◗ Works with 39 country profiles
◗ European CTR21 compatibility
◗ Line protection included
◗ Normally open (NO)
0.08 - 0.6 mm2 (28/20 AWG)
◗ 2 (card version)
◗ 2+4 (external version) 0.08 - 0.5 mm2 (28/20 AWG)
◗ 10m maximum
◗ 5V DC
◗ 1A
Parameters
◗ Rate
◗ Data bits
◗ Stop bits
◗ Parity
◗ Rate, bits, stop
◗ Parity
◗ ode
◗ aster / slave
◗ Bias
◗ Impedance matching
◗ Cable cross-section
◗ Analogue
◗ Country
◗ Protection
◗ Dry contacts
◗ Number
◗ Distance
◗ Voltage
◗ Current
Possible values
◗ 9600
◗ 8
◗ 1
◗ Even, odd
◗ See technical support
documentation
◗ 2 wires / 4 wires
◗ aster
◗ With / without
◗ With / without
◗ NO / NC
◗ 0 to 2
◗ 0 to 6
Comment: only GE UPS SYSTE S can be connected to the RS485 link.
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34003602EN/AB - Page 13
1. Presentation
Green UPS indicator 10 Card version
1.5 Indicator lights
External version
Red CD indicator Card version External version
Self tests
Card fault
Waiting for UPS communication
Exchanging data with UPS
UPS communication fault
Card fault
Waiting for UPS communication
Exchanging data with UPS
odem connected
odem not connected.
Communication with all remotely
monitored UPSs OK
Communication with at least one of
the remotely monitored UPSs NOK
odem connected
odem not connected.
Communication with all remotely
monitored UPSs OK
Communication with at least one of
the remotely monitored UPSs NOK
odem connecting (1)
1 sec
Status
1
2
3
4
Status
1
2
3
4
(1): When status 3 and 4 are present at the same time, status 4 is indicated.
1 sec
odem connecting (1)
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Page 14 - 34003602EN/AB
2. Installation
2.1 Procedure
1 - Install the PowerServices TelPac kit using the present manual.
2 - Fill in the information form.
3 - Send the form to your Teleservice centre (by Fax or Internet).
4 - Your centre will activate this service.
5 - You receive an acknowledgement of receipt.
The information form must be sent back in order to trigger remote monitoring of your equipment.
2.2 Preliminar check
Before starting the installation:
◗ake sure that an analogue type telephone outlet with an RJ11 jack is available in the vicinity of the UPS.
◗If the telephone outlet is not RJ11 type, use an adapter. The telephone line must be authorised to call the Teleservice
centre 7 days a week.
◗If no electrical outlet is available on the UPS on which the PowerServices TelPac is to be installed, connect the power
cord to an outlet protected by the UPS.
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34003602EN/AB - Page 15
2. Installation
2.3 The various installation t pes
Remote
monitoring
One UPS
Several
UPSs or
products
Installation
type
Single-unit
ulti-unit
UPS connected
to the telephone line
Galaxy PW
Galaxy 3000
Pulsar/Comet EXtreme/EX RT
Galaxy
Comet S31
Others
Galaxy PW
Galaxy 3000
Pulsar/Comet EXtreme/EX RT
Galaxy
Comet S31
Others
Version to be
installed
Card
Card
Card
External unit
External unit
External unit
Card
Card
Card
External unit
External unit
External unit
Other acces-
sories required
No
No
No
Yes (1)
Yes (2)
Yes (4)
Yes (3)
Yes (3)
Yes (3)
Yes (3)
Yes (3)
Yes (4)
Authorised
installer
Customer/ GE after sales
Customer/ GE after sales
Customer/ GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
GE after sales
(1): Galaxy must be equipped with at least one JBUS / RS485 communication card with a free port (CO 2)
(2): Comet S31 must be equipped with one JBUS / RS485 communication card. A protected and UPS-secured outlet (1A)
must be available in the vicinity of the UPS.
(3): Each additional UPS must be equipped with a JBUS / RS485 communication card and a converter.
(4): The connection is made in this case via the contact type inputs.
There are two types of installation:
◗Single-unit: only one UPS is remotely monitored by PowerServices TelPac.
◗ulti-unit: several UPSs are remotely monitored by one single PowerServices TelPac.
ultiple unit installation is not dealt with in this manual. It requires a special study taking into account the configurations
existing on the site. SUBD9 / Terminal converters (Ref. 34003755) are available from the Logistics department (LDS) in
order to simplify network cabling. For more information, please refer to the GE UPS SYSTE S technical support
documentation.
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Page 16 - 34003602EN/AB
2. Installation
2.4 Recommendations
To ensure continuous remote monitoring of your equipment, the unit must remain permanently connected to the telephone
network once installed. Regular checks should be made to ensure that it is working properly via the indicator light on the
front of the card or external unit (see section 1.5 "Indicator lights").
When working on your installation, always disconnect the telephone line to avoid any unwanted alarms being sent to the
Teleservice centre.
2.5 Fitting the warning label
A set of yellow warning labels is provided in the PowerServices TelPac kit.
This label is designed to warn GE UPS SYSTE S field technicians that the equipment is being remotely monitored and
that work on equipment connected to PowerServices TelPac must only be performed once the telephone line has been
disconnected.
In the case of "Single-unit" remote monitoring (one product), the label is placed on this unit, near the control buttons (see
illustration).
In the case of " ulti-unit" remote monitoring (several products), the labels are placed near the control buttons on each
product .
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34003602EN/AB - Page 17
2. Installation
Galaxy PW Galaxy 3000
Galaxy
Pulsar / Comet EXtreme
Comet EX RT
Comet EXtreme
Comet S31
!!
fault
ATTENTION : Onduleur sous Teleservice
WARNING: UPS under Teleservice
MGE
UPS SYSTEMS
Ne pas mettre hors tension sans avoir au préalable
déconnecté la ligne téléphonique
Do not switch off without first disconnecting
the telephone line
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Page 18 - 34003602EN/AB
2. Installation
2.6 Setting up the RS485 link
General
For UPSs equipped with the PowerServices TelPac external version (see table section 2.3 "The various installation
types"), communication between the UPS and the external unit is achieved via a RS485 link in 2-wire mode.
The link works using the master-slave mode, with the PowerServices TelPac always being the master.
Standard practice is to add line bias at the network master and impedance matching at the end of the line on the slave
side.
The line must only be biased at one point.
The external unit is pre-configured to be directly operational. No special configuration is necessary for a "Single-unit" type
installation of the external unit with a Galaxy or Comet type UPS.
Configuration of communication parameters (mode, rate, etc.) is carried out on the RS485 cards on the respective UPSs
(see "Configuring the RS485 card for Comet" or "Configuring the RAUZ card for Galaxy").
"Single-unit" t pe installation
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
!!
fault
The RS485 shielded 2-wire link
◗Slave number x
◗Without bias
◗With impedance matching
◗1200,8,N,1
◗aster
◗With bias
◗Without impedance matching
◗1200,8,N,1
UPS with JBUS/
RS485 card
PowerServices
Telpac
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34003602EN/AB - Page 19
2. Installation
Impedance matching and bias settings
If a specific adjustment is required on the RS485 link, see the settings on DIP switch SA1:
Switch number
1
2
3
4
Function
T+ to R+ connection
T- to R- connection
T+ 0V bias
R+ R- impedance matching
Switch number
5
6
7
8
Function
R+ 0V bias
T- +5V bias
T+ T- impedance matching
R- +5V bias
Default position
◗aster (fixed)
◗Two-wire link
◗Bias
◗Without impedance
matching
Example: SA1.6 = ON, T- has a +5V bias,
SA1.6 = OFF, T- does not have a +5V bias .
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
SA1
OFF
ON
1
8
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Page 20 - 34003602EN/AB
Settings JBUS / RS485
PowerServices TelPac
UPS
CD
Phone A 5V B R+ R- T+ T-
2
13
2
13
2. Installation
Configuring the shielding terminal
When electrical measurements are to be made on the RS485 link, it is possible to configure the shielding terminal
of terminal block 7 as a "0V" terminal. The holes above each terminal allow a measurement probe to be inserted.
Default position,
= "SHIELDING"
= "0V"
7Terminal block for the RS485 serial link to
GE UPS SYSTE S equipment.
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