Microsoft RM-1105 Original instructions

Product and safety information
2015-10-08 Issue 1.0 EN-US RM-1105

For your safety
Read these simple guidelines. Not following them may be dangerous or
against local laws and regulations. For further information, read the
complete user guide.
TURN OFF IN RESTRICTED AREAS
Turn the device off when mobile phone use is not allowed or when
it may cause interference or danger, for example, in aircraft, in
hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the
vehicle while driving. Your first consideration while driving should
be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which
could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by
Microsoft Mobile for use with this device. Third-party chargers
that comply with the applicable USB requirements, and that can connect
to your device USB connector, may be compatible. Do not connect
incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the
device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device or
attempt to remove the broken glass from the device. Stop using the
device until the glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the speakerphone is in use.
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SAR
This device meets RF exposure guidelines when used either in the
normal use position against the ear or when positioned at least
5/8 inch (1.5 centimeters) away from the body. The specific maximum
SAR values can be found in the Certification Information (SAR) section
of this user guide. For more information, go to www.sar-tick.com.
When a carry case, belt clip or other form of device holder is used for
body-worn operation, it should not contain metal and should provide at
least the above-stated separation distance from the body. Note that
mobile devices may be transmitting even if you are not making a voice
call.
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Antenna locations
Learn where the antennas are located on your
phone to get the best possible performance.
Avoid touching the antenna area while the antenna
is in use. Contact with antennas affects the
communication quality and may reduce battery life
due to higher power level during operation.
The antenna areas are highlighted.
Troubleshooting and support
When you want to learn more about your phone, or
if you're unsure how your phone should work, there
are several support channels for you to check.
To help you get the most out of your phone, you
can explore www.microsoft.com/mobile/support.
There you can find:
• Full-length user guides
• Troubleshooting info
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• Discussions
• News on apps and downloads
• Software update info
• Further details about features and technologies,
and the compatibility of devices and accessories
Troubleshooting and discussions may not be
available in all languages.
For support videos, go to www.youtube.com/
lumiasupport.
For questions regarding your plans, billing, or
network, please contact your operator. For
questions regarding your product and warranty,
please visit the support pages for your country at
www.microsoft.com/mobile/support.
AT&T provides detailed support info, including
device specifications, troubleshooting, and user
forums, at www.att.com/DeviceSupport.
If your phone doesn’t respond
Try the following:
• Press and hold the volume down key and power
key at the same time for about 10 seconds. The
phone restarts.
• Take the battery out for a few seconds. Put the
battery back in, and switch your phone on again.
If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your
personal content, including apps you've purchased
and downloaded. On the start screen, swipe down
from the top of the screen, and tap All settings >
System > About > Reset your phone.
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If your issue remains unsolved, contact your
network service provider or the manufacturer for
repair options. Before sending your phone for
repair, always back up your data, as all personal data
in your phone may be deleted.
Tip: If you need to identify your phone, to view
the unique IMEI number of the phone, dial
*#06#. You can also find the IMEI number in
the phone body. For details, see the product
and safety information section in the online
user guide.
Feature-specific information
Important: Your device uses a nano-SIM card, also known as a
nano-UICC SIM card. Use only original nano-SIM cards. Use of
incompatible SIM cards may damage the card or the device, and
may corrupt data stored on the card.
Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.
Do not connect to products that create an output signal, as this may
damage the device. Do not connect any voltage source to the audio
connector. If you connect an external device or headset, other than those
approved for use with this device, to the audio connector, pay special
attention to volume levels.
You can send text messages that are longer than the character limit for
a single message. Longer messages are sent as two or more messages.
Your service provider may charge accordingly. Characters with accents,
other marks, or some language options, take more space, and limit the
number of characters that can be sent in a single message.
Note: Using Wi-Fi may be restricted in some countries. For
example, in the EU, you are only allowed to use 5150–5350 MHz
Wi-Fi indoors, and in the USA and Canada, you are only allowed
to use 5.15–5.25 GHz Wi-Fi indoors. For more information,
contact your local authorities.
Airplane mode closes connections to the mobile network and turns your
device's wireless features off. If supported by your device, the NFC
payment and ticketing feature of the device may remain active. Comply
with the instructions and safety requirements given by, for example, an
airline, and any applicable laws and regulations. Where allowed, you can
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connect to a Wi-Fi network to, for example, browse the internet or turn
Bluetooth on in airplane mode.
Contents of digital maps may sometimes be inaccurate and incomplete.
Never rely solely on the content or the service for essential
communications, such as in emergencies.
Important: Before sharing your location, consider carefully with
whom you are sharing. Check the privacy settings of the social
networking service you are using, as you might share your
location with a large group of people.
The availability, accuracy and completeness of the location information
depend on, for example, your location, surroundings, and third party
sources, and may be limited. Location information may not be available,
for example, inside buildings or underground. For privacy information
related to positioning methods, see the Microsoft Privacy Statement.
Keep a safe distance when using the flash. Do not use the flash on people
or animals at close range. Do not cover the flash while taking a photo.
Find your model number and serial
number (IMEI)
If you need to contact your care point or your service provider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap Settings > System > About > More info.
You can also find the info on your phone label, which is located under
the back cover.
The IMEI is also visible on the original sales box.
Product and safety info
Network services and costs
You can only use your device on the LTE TDD 2500-2700 (41); LTE FDD
700 (12), 700 (13), 700 (29), 800 (20), 850 (5), 900 (8), 1700/2100 (4), 1800
(3), 1900 (2), 2100 (1), 2300 (30), 2600 (7); WCDMA 850, 900, 1700/2100,
1900, 2100; GSM 850, 900, 1800, 1900 MHz networks. You need a
subscription with a service provider.
Using some features and services, or downloading content, including
free items, require a network connection. This may cause the transfer of
large amounts of data, which may result in data costs. You may also need
to subscribe to some features.
At the request of your network service provider, your device may collect
and report Customer Proprietary Network Information, which may
include information such as: technical configuration, type, destination,
location, and amount of use of any telecommunications services to which
you are subscribed. Please see our Privacy Page at www.microsoft.com/
mobile/privacypolicy, or contact your network service provider for
more information.
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Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change the
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap Settings > Network & wireless >
Cellular & SIM. Select the SIM, and tap Properties. Switch
Highest connection speed to 3G.
For more information, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Turn the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Tap the start key , and tap > .
2. Enter the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap Call.
4. Give the necessary information as accurately as possible. Do not end
the call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone.
• If your phone asks for a PIN code, tap emergency call.
• Turn off the restrictions in your phone, such as call restriction, fixed
dialing, or closed user group.
• When you turn your phone on for the first time, you are asked to create
your Microsoft account and set up your phone. To make an emergency
call during the account and phone setup, tap emergency call.
• If the mobile network is not available, you may also try making an
internet call, if you can access the internet.
Take care of your device
Handle your device, battery, charger and accessories with care. The
following suggestions help you keep your device operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids or
moisture can contain minerals that corrode electronic circuits. If your
device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may
damage the device or battery.
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• Do not store the device in cold temperatures. When the device warms
to its normal temperature, moisture can form inside the device and
damage it.
• Do not open the device other than as instructed in the user guide.
• Unauthorized modifications may damage the device and violate
regulations governing radio devices.
• Do not drop, knock, or shake the device or the battery. Rough handling
can break it. If you believe the battery or charger is damaged, take it to
a service center for inspection before continuing to use it.
• Only use a soft, clean, dry cloth to clean the surface of the device.
• Do not paint the device. Paint can prevent proper operation.
• For optimal performance, turn the device off and remove the battery
from time to time.
• Keep the device away from magnets or magnetic fields.
• To keep your important data safe, store it in at least two separate places,
such as your device, memory card, or computer, or write down important
information.
• Handle hard drives with care. Shock, vibration, bumping, and dropping;
other mishandling of the device; extreme temperatures; humidity and
liquids may cause the hard drive to malfunction and data to be lost or
corrupted.
During extended operation, the device may feel warm. In most cases, this
is normal. To avoid getting too warm, the device may automatically slow
down, close apps, turn off charging, and if necessary, turn itself off. If the
device is not working properly, take it to the nearest authorized service
facility.
Recycle
Always return your used electronic products, batteries, and packaging
materials to dedicated collection points. This way you help prevent
uncontrolled garbage disposal and promote the recycling of materials.
All materials of the device can be recovered as materials and energy.
Check how to recycle your products at www.microsoft.com/mobile/
recycle.
Battery and charger information
Use your device only with an original BV-T5E rechargeable battery.
Charge your device with AC-100 charger. Charger plug type may vary.
Third-party chargers that comply with the applicable USB requirements,
and that can connect to your device USB connector, may also be
compatible.
Microsoft Mobile may make additional battery or charger models
available for this device.
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The battery can be charged and discharged hundreds of times, but it will
eventually wear out. When the talk and standby times are noticeably
shorter than normal, replace the battery.
Only replace the battery with a battery that is compliant with the IEEE-
std-1725 standard.
Only use the battery with a charging system that has been qualified with
the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725.
The phone shall only be connected to CTIA certified adapters, products
that bear the USB-IF logo, or products that have completed the USB-IF
compliance program.
Battery and charger safety
Always switch the device off and unplug the charger before removing
the battery. To unplug a charger or an accessory, hold and pull the plug,
not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged
battery will lose its charge over time.
Always keep the battery between 59°F and 77°F (15°C and 25°C) for
optimal performance. Extreme temperatures reduce the capacity and
lifetime of the battery. A device with a hot or cold battery may not work
temporarily.
Accidental short-circuiting can happen when a metallic object touches
the metal strips on the battery. This may damage the battery or the other
object.
Do not dispose of batteries in a fire as they may explode. Obey local
regulations. Recycle when possible. Do not dispose as household
garbage.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the
battery in any way. If a battery leaks, do not let liquid touch skin or eyes.
If this happens, immediately flush the affected areas with water, or seek
medical help. Do not modify, attempt to insert foreign objects into the
battery, or immerse or expose it to water or other liquids. Batteries may
explode if damaged.
Use the battery and charger for their intended purposes only. Improper
use, or use of unapproved or incompatible batteries or chargers may
present a risk of fire, explosion, or other hazard, and may invalidate any
approval or warranty. If you believe the battery or charger is damaged,
take it to a service center before continuing to use it. Never use a
damaged battery or charger. Only use the charger indoors. Do not
charge your device during a lightning storm.
Small children
Your device and its accessories are not toys. They may contain small parts.
Keep them out of the reach of small children.
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