Microsoft Xbox One Chatpad User manual

All about the Xbox One Chatpad
You can use the Xbox One Chatpad to easily send messages to friends, redeem codes, and search
apps and the web. Plus, when you attach a headset, you can chat while you play.
Xbox One Chatpad features
Backlit keyboard -The keyboard lights up whenever a key is pressed. It turns off after a few
seconds.
Audio controls -Use the +/-, mic mute, and game/chat balance to customize your experience.
3.5-mm audio jack -Mono headsets will send and receive chat audio. Stereo headsets will send
and receive both chat and game audio.
Compatibility -The chatpad works on both Xbox One and Windows 10, and it attaches to all
Xbox One controllers.
Connecting the Xbox One Chatpad for the first time
You must update both your Xbox One console and your Xbox One Controller for the Xbox One
Chatpad to work correctly. Follow these steps:

1. Update your console to the most recent Xbox One operating system. The chatpad requires
your console to have a November 2015 (or later) update. For more information, see Xbox
One operating system versions and system updates.
2. Turn on your Xbox One Controller.
3. Insert the chatpad into the controller.
4. Update your Xbox One Controller. The orange LED will blink to indicate that it's
connected and requires an update. See Update your Xbox One Controller for more
information.
5. Connect a 3.5-mm audio headset cable to the chatpad. For more information, see
Connecting a compatible headset to Xbox One.
Xbox One Chatpad special keys and modes
The following image illustrates the special keys and functions of the Xbox One Chatpad.

1. Orange mode or Green mode
Press the Orange or Green key, followed by any text key. The corresponding character
on the key pressed will be typed. The Orange or Green key will be lit while in this
mode. Pressing any text key or the Orange or Green key again will exit this mode. If
you are in Caps Lock mode, an uppercase character will be displayed.
2. X1 and X2 keys
These keys are customizable and allow you to choose from a variety of functions. To set
the X1 and X2 functions, follow these steps:
a. Plug your chatpad into the controller.
b. Press the Xbox button to open the guide.
c. Select Settings.
d. Select All Settings.
e. Select Kinect & devices.
f. Select Devices & accessories.
g. Select the controller the chatpad is connected to.
h. Select the desired function for the X1 and X2 keys from the Device options menus.

Notes
A Kinect sensor or an IR emitter cable is required for TV volume control, and you
need to configure settings to allow Xbox to control your TV. To do this, follow
these steps:
a. Press the Xbox button to open the guide.
b. Select Settings.
c. Select All Settings.
d. Select TV and OneGuide.
e. Select Device Control.
f. Under "Devices," select TV.
g. Select TV Setup.
h. Follow the instructions to set up your TV.
These keys do not function when using Windows 10.
3. Caps Lock
To enter Caps Lock mode, press the Orange key followed by the Shift key. The Caps
LED will be lit when in this mode. To turn off Caps Lock mode, press the Orange key
followed by the Shift key. The Caps LED will turn off.
4. Volume controls
Use the +/- keys to increase/decrease the volume. You’ll hear a beep when you reach the
maximum volume.
5. Mute key
To mute your microphone, press the Microphone icon. The LED on this button lights up
when muted to indicate that others can’t hear you.
6. Game/Chat balance
These two buttons adjust the mix of game audio versus chat audio. Pressing the controller
icon will increase game audio, and pressing the player icon will increase chat audio. A
tone will sound when you reach 100-percent chat or game audio.
Special Character key mode
This mode allows extra characters to be typed when you press any of the following keys: ^, ~, ¨,
`, ‘. When any of these keys are pressed, the chatpad enters Special Character key mode and
types the corresponding characters shown in the following table if you type a, e, i, o, u, or y
within two seconds.
`
^
¨
~
′

a
à
â
ä
ã
á
e
è
ê
ë
é
i
ì
î
ï
í
o
ò
ô
ö
õ
ó
u
ù
û
ü
ú
y
ÿ
ý
Troubleshoot the Xbox One Chatpad
If you’re having an issue with your Xbox One Chatpad, try the following solutions to resolve the
problem.
My Xbox One Chatpad will not insert into my controller
The chatpad and controller are designed to form a tight fit when properly connected. To connect
the devices, do the following:
1. Align the chatpad USB connector with the accessories port.
2. Press the chatpad into the controller.
3. If it doesn’t easily fit, try gently rocking it back and forth until it slips into place.
Chatpad keyboard is not working
Solution 1: Check that the controller is on
Check that the controller is turned on and functioning properly. See Xbox One Wireless
Controller functions improperly for help with your controller. If you turn on your controller and
the keyboard still doesn't work, try the next solution.
Solution 2: Disconnect and reconnect the chatpad to your controller
1. Disconnect the chatpad from the controller.
2. Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It
is connected if the green LED flashes once.
If the keyboard still doesn't work, try the next solution.

Solution 3: Update your controller
1. Plug your chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select Settings.
4. Select All Settings.
5. Select Kinect & devices.
6. Select Devices & accessories.
7. Select your controller.
8. Under DEVICE OPTIONS, select Update.
9. Follow the instructions to complete the update.
For more information, see Update your Xbox One Controller.
If the keyboard still doesn't work, try the next solution.
Solution 4: Update your console
Your console must have a November 2015 (or later) update. For more information, see Xbox
One operating system versions and system updates.
If the keyboard still doesn't work, try the next solution.
Solution 5: Power cycle your console
Select Settings, Power & startup, and then the Restart Now button to shut down and restart
your Xbox One console.
Chatpad has no audio or poor audio
Solution 1: Check that the controller is on
Check that the controller is turned on and functioning properly.
See Xbox One Wireless Controller functions improperly for help with your controller. If the
controller is on and still has poor or no audio, try the next solution.
Solution 2: Disconnect and reconnect the headset and Chatpad
1. Disconnect the headset from the Chatpad.
2. Disconnect the Chatpad from the controller.
3. Reconnect the Chatpad to the controller. It's connected if the green LED flashes once.
4. Reconnect the headset to the Chatpad.

If you reconnect the headset to the Chatpad and the audio still isn't working, see Connecting a
compatible headset to Xbox One to make sure your headset is compatible. If your headset is
compatible, try the next solution.
Solution 3: Update your controller
1. Plug your Chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select Settings.
4. Select All Settings.
5. Select Kinect & devices.
6. Select Devices & accessories.
7. Select your controller.
8. Under DEVICE OPTIONS, select Update.
9. Following the instructions to complete the update.
For more information, see Update your Xbox One Controller.
Solution 4: Update your console
Your console must have a November 2015 (or later) update. For more information, see Xbox
One operating system versions and system updates.
If the keyboard still doesn't work, try the next solution.
Solution 5: Power cycle your console
Select Settings, Power & startup, and then the Restart Now button to shut down and restart
your Xbox One console.
Keyboard does not work but audio does work
Solution 1: Disconnect and reconnect the chatpad to your controller
1. Disconnect the chatpad from the controller.
2. Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It
is connected if the green LED flashes once.
If the keyboard still doesn't work, try the next solution.
Solution 2: Try another game

Try using the chatpad with another Xbox One game or app to see if the keyboard is functioning
properly.
Note The chatpad keyboard does not work with Xbox One backward-compatible games.
Wrong characters appear when keyboard is pressed
Solution 1: Check your language settings
Make sure that your console and chatpad language match and that you are in a supported country
(see Supported countries, below). Your chatpad serial number ends with the letter B, E, F, G, or
S to indicate which language it supports—British-English, US-English, French, German, or
Spanish.
To check your settings, follow these steps:
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Language & location to confirm or update your location and language to match
your chatpad.
If the wrong characters still appear, try the next solution.
Solution 2: Check to see if you are in Special Character key mode
You may be entering Special Character key mode if you are pressing one of the ^,~,¨,`,or ‘
keys followed by a, e, i, o, u, or y. See the Special Character key mode section to understand this
functionality.
If the wrong characters still appear, try the next solution.
Solution 3: Check the chatpad mode
Check to make sure you are not in or entering one of the special modes described earlier on this
page (such as Orange mode). If you see the Orange, Green, or Caps key lit, you are in the
corresponding mode. Exit the mode by pressing that lit key.
Solution 4: Update your controller
1. Plug your chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select Settings.

4. Select All Settings.
5. Select Kinect & devices.
6. Select Devices & accessories.
7. Select your controller.
8. Under DEVICE OPTIONS, select Update.
9. Following the instructions to complete the update.
For more information, see Update your Xbox One Controller.
Chatpad is not functioning properly
If the previous solutions didn't work, we recommend trying the Xbox Forums to see if a member
of our community can help you.
If none of the solutions on this page resolved the issue, you may have to go to the Xbox Online
Service Center to have your device replaced.
Supported countries
The Xbox One Chatpad is available in the following counties and regions: Argentina, Australia,
Austria, Canada, Chile, Colombia, Czech Republic, France, Germany, Greece, Hong Kong,
Hungary, India, Ireland, Israel, Mexico, Netherlands, New Zealand, Saudi Arabia, Singapore,
Slovakia, South Africa, Taiwan, the United Arab Emirates, the United Kingdom, and the United
States.