Miele WEK 365 User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first
time.
en-GB M.-Nr. 12 393 610

Contents
2
Caring for the environment......................................................................................... 6
Warning and Safety instructions .............................................................................. 7
Operating the washing machine................................................................................ 14
Control panel................................................................................................................... 14
How the control field works.......................................................................................... 15
Before using for the first time..................................................................................... 16
Miele@home .................................................................................................................. 17
1. Remove the transit bars............................................................................................. 18
2. Setting up Miele@home........................................................................................... 18
3. Start the calibration programme ............................................................................. 19
Washing environmentally and economically .......................................................... 20
1. Prepare the laundry .................................................................................................. 21
2. Select a programme................................................................................................. 22
3. Load the washing machine..................................................................................... 23
4. Select programme settings.................................................................................... 24
5. Add detergent............................................................................................................ 25
Detergent dispenser drawer......................................................................................... 25
CapDosing....................................................................................................................... 27
6.Starting the programme.......................................................................................... 29
Adding laundry during a programme sequence (AddLoad)...................................... 29
7.End of programme .................................................................................................... 30
Spinning .......................................................................................................................... 31
 Delay start/SmartStart .......................................................................................... 32
Programme chart .......................................................................................................... 34
Extra options .................................................................................................................. 37
Short................................................................................................................................. 37
Water + ............................................................................................................................ 37
Pre-wash.......................................................................................................................... 37
Pre-ironing....................................................................................................................... 37
The following extras can be selected in addition to the programmes .................... 38

Contents
3
Garment care label symbols....................................................................................... 39
Programme sequence.................................................................................................. 40
Changing the programme sequence ........................................................................ 42
Changing a programme (safety lock)........................................................................... 42
Cancelling a programme................................................................................................ 42
Detergent........................................................................................................................ 43
The correct detergent .................................................................................................... 43
Water softeners.............................................................................................................. 43
Dispensing aids .............................................................................................................. 43
Fabric conditioner and liquid starch ............................................................................ 43
Recommended Miele detergents ................................................................................ 45
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 .... 46
Cleaning and care ......................................................................................................... 47
Cleaning the external casing and the control panel .................................................. 47
Cleaning the detergent dispenser drawer .................................................................. 47
Hygiene info(Cleaning the drum) ................................................................................. 49
Cleaning the water inlet filter........................................................................................ 49
Problem solving guide.................................................................................................. 50
The programme does not start..................................................................................... 50
The programme is cancelled and a fault indicator light lights up
in the control panel ........................................................................................................ 51
During the programme sequence, a symbol appears in the time display.............. 52
At the end of the programme, an indicator light lights up in the control panel..... 53
General problems with the washing machine............................................................ 54
An unsatisfactory wash result ...................................................................................... 56
The door will not open ................................................................................................... 57
Opening the door in the event of a blocked drain outlet and/or power cut........... 58
Service............................................................................................................................. 60
Contact in the event of a fault...................................................................................... 60
Optional accessories ..................................................................................................... 60
EPREL database ............................................................................................................. 60
Warranty .......................................................................................................................... 60

Contents
4
Installation...................................................................................................................... 61
Front view........................................................................................................................ 61
Rear view ......................................................................................................................... 62
Installation surface......................................................................................................... 63
Transporting the washing machine to its installation site ........................................ 63
Removing the transit bars............................................................................................. 64
Fitting the transit bars ................................................................................................... 66
Levelling the machine .................................................................................................... 67
Screwing out and adjusting the feet ...................................................................... 67
Installing under a continuous worktop .................................................................. 68
Washer-dryer stack .................................................................................................. 68
The water protection system........................................................................................ 69
Connection to the water supply................................................................................... 70
Connecting the water inlet hose ............................................................................ 70
Water drainage................................................................................................................ 71
Fitting the elbow ....................................................................................................... 71
Direct connection to a sink drain outlet ................................................................ 72
Electrical connection .................................................................................................... 73
Technical data................................................................................................................ 74
EU Conformity declaration............................................................................................ 75
UK Conformity declaration ........................................................................................... 75
Consumption data ........................................................................................................ 76
Programmable functions............................................................................................. 77
Opening the programming level................................................................................... 77
Choosing and selecting a programmable function.................................................... 77
Editing and saving a programmable function ............................................................. 78
Exit programming level .................................................................................................. 78
 Buzzer ........................................................................................................................ 78
 Sensor tone............................................................................................................... 78
 Lock code.................................................................................................................. 79
 Control panel switch-off status ............................................................................ 79
 Memory.................................................................................................................... 80
 Longer pre-wash Cottons...................................................................................... 80
 Gentle action........................................................................................................... 80
 Reduce temperature .............................................................................................. 80
 Water plus................................................................................................................ 81
 Water plus level........................................................................................................ 81
 Maximum rinse level............................................................................................... 81
 Suds cooling............................................................................................................. 82
 Low water pressure................................................................................................ 82
 Anti-crease............................................................................................................... 82
 Backlight brightness dimmed ............................................................................... 82

Contents
5
Networking...................................................................................................................... 83
 Remote control........................................................................................................ 83
 SmartGrid................................................................................................................ 83
 RemoteUpdate........................................................................................................ 84
Switching off WiFi .......................................................................................................... 85
Copyrights and licences for the communication module......................................... 85
Detergents and care products ................................................................................... 86
Detergent......................................................................................................................... 86
Specialist detergents............................................................................................. 87
Fabric care............................................................................................................... 88
Additives.................................................................................................................. 88
Machine care .................................................................................................................. 88

Caring for the environment
6
Disposing of the packaging ma-
terial
The packaging material is used for hand-
ling and protects the appliance from
transport damage. The packaging ma-
terial used is selected from materials
which are environmentally friendly for
disposal and can generally be recycled.
Recycling the packaging material re-
duces the use of raw materials. Use ma-
terial-specific collection points for valu-
able materials and take advantage of re-
turn options. Your Miele dealer will take
the packaging material away.
Disposing of your old appliance
Electrical and electronic appliances con-
tain many valuable materials. They also
contain certain materials, compounds
and components which were essential
for their correct functioning and safety.
These could be hazardous to human
health and to the environment if dis-
posed of with household waste or if
handled incorrectly. Please do not,
therefore, dispose of your old appliance
with household waste.
Instead, please make use of officially
designated collection and disposal
points to dispose of and recycle elec-
trical and electronic appliances in your
local community, with your dealer or
with Miele, free of charge. By law, you
are solely responsible for deleting any
personal data from the old appliance
prior to disposal. You are legally obliged
to remove any old batteries which are
not securely enclosed by the appliance
and to remove any lamps without des-
troying them, where this is possible.
These must be taken to a suitable col-
lection point where they can be handed
in free of charge. Please ensure that
your old appliance poses no risk to chil-
dren while being stored for disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installation,
use and maintenance. This prevents both personal injury and dam-
age to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them on
to any future owner.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the consequences
of incorrect operation.

Warning and Safety instructions
8
Safety with children
 Children under 8 years of age must be kept away from the washing
machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.
 Temporary or permanent operation on an autonomous power sup-
ply system or a power supply system that is not synchronised with
the mains power supply (e.g. island networks, back-up systems) is
possible. A prerequisite for operation is that the power supply system
complies with the specifications of EN50160 or an equivalent stand-
ard.
The function and operation of the protective measures provided in
the domestic electrical installation and in this Miele product must
also be maintained in isolated operation or in operation that is not
synchronised with the mains power supply, or these measures must
be replaced by equivalent measures in the installation. As described,
for example, in the current version of BS OHSAS 18001–2 ISO
45001.

Warning and Safety instructions
9
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a qual-
ified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
 While the washing machine is under warranty, repairs should only
be undertaken by a Miele authorised service technician. Otherwise
the warranty will be invalidated.

Warning and Safety instructions
10
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The machine must only be connected to the on-site water supply
using a new hose kit. Old hose kits must not be re-used. Check the
condition of the hoses regularly so that you can replace them in good
time and avoid the risk of any water damage.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which may
be caused by cockroaches or other vermin will not be covered by the
warranty.
 The machine must not be used in a non-stationary location (e.g. on
a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds container,
drum), which in turn can result in damage to the laundry.
 Take care when opening the drum door after using the steam func-
tion. Danger of burning due to escaping steam and the high temper-
ature of the surface of the drum as well as the porthole glass. Stand
back away from the machine and wait until the steam has dissipated.
 The maximum load for this washing machine is 10,0 kg (dry
weight). See the “Programme chart” for the maximum recommended
loads for individual programmes.

Warning and Safety instructions
12
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele.co.uk or from Miele. Strictly observe the
instructions on the packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being washed
in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and explo-
sion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.

Warning and Safety instructions
13
Accessories and spare parts
 Only use original Miele accessories. If other parts are used, war-
ranty, performance and product liability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
 Miele will guarantee to supply functional spare parts for a min-
imum of 10years and up to 15years following the discontinuation of
your washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel

     
aControl field
The control field consists of a time
display and various sensor controls.
The individual sensor controls are ex-
plained in the following sections.
bSensor controls – temperature
for selecting the temperature.
cSensor controls – spin speeds
for selecting the spin speed.
dSensors for extra options
You can supplement wash pro-
grammes with extra options.
If a wash programme has been se-
lected, the sensor controls for the
possible Extras light up dimly.
eIndicator lights
lights up if there are faults af-
fecting the water inlet and
drainage
lights up if excess detergent
was used
lights up as a reminder about
hygiene information
The Add laundryfunction can-
not be selected.
fSensor controls – CapDosing
CapDosing of fabric care
products (e.g. fabric condi-
tioner, proofing agent)
CapDosing of additives (e.g.
detergent enhancer)
CapDosing of detergent (for the
main wash only)

Operating the washing machine
15
gTime display
After the programme has started, the
programme duration will appear in
the display in hours and minutes.
When Delay start is being used, the
programme duration will appear after
the Delay start time has elapsed.
hSensor controls  
The Delay start time selected will ap-
pear in the time display.
After the programme has started, the
Delay start time will begin to count
down.
Once the Delay start time has
elapsed, the programme begins and
the estimated programme duration
appears on the time display.
After touching the sensor
control, a later start time for the
programme (Delay start) can
be selected. Once selected, 
lights up brightly.
The duration of the Delay start
period is increased by touching
the sensor control.
The duration of the Delay start
period is reduced by touching
the sensor control.
iStart/Add laundrysensor control
The programme can be started
as soon as the sensor control is
flashing on and off. Touching
theStart/Add laundry sensor
control starts the selected pro-
gramme. The sensor control
lights up constantly.
Once the programme has been
started, theStart/Add laundry
sensor control allows you to
add laundry.
jOptical interface
This is used by the Service depart-
ment as a transmission point.
kProgramme selector
for selecting programmes and for
switching off the appliance. The
washing machine is switched on
when you select a programme, and
switched off by turning the pro-
gramme selector to the  position.
How the control field works
The , , , ,  and sensor con-
trols react to fingertip contact. If a
sensor control is illuminated, it can be
selected.
If a sensor is brightly lit, this means: cur-
rently selected
If a sensor is dimly lit, this means: it can
be selected

Before using for the first time
16
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
Removing the protective foil
and stickers
Remove:
- Any protective film from the door
- Any stickers from the front and the lid
Please do not remove any labels (e.g.
the data plate) which are visible
when you open the door.
Remove the drain hose elbow
from the drum
An elbow piece for the drain hose is
stored in the drum.
Reach under the door grip and pull
the door open.
Remove the elbow piece.
Shut the door with a gentle swing.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.

Before using for the first time
17
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
- a WiFi network
- the Miele@mobile App
- a Miele user account. The user ac-
count can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is connec-
ted to your WiFi network you can use
the App, for example, to carry the fol-
lowing activities:
- Operate your washing machine re-
motely
- Access information about the operat-
ing status of your washing machine
- Access information about a pro-
gramme sequence on your washing
machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing ma-
chine in its final location, ensure the
signal strength is sufficient for your
WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele app de-
pends on the availability of the
Miele@home service in your country.
The Miele@home service is not avail-
able in every country.
For information about availability, please
visit www.miele.com.
Miele App
The Miele App is available to download
free of charge from the Apple App
Store® or from the Google Play Store™.

Before using for the first time
18
1. Remove the transit bars
Damage resulting from failure to
remove the transit bars.
Failure to remove the transit bars can
result in damage to the washing ma-
chine and to adjacent cabinetry or
appliances.
Remove the transit bars as described
in “Installation and connection”.
2. Setting up Miele@home
There are 2 ways of connecting:
1. Via the Miele app (default)
2. Via WPS
To do so, you will need a WPS-com-
patible router.
Logging in via the Miele app
Turn the programme selector to the
MobileStart programme.
appears on the time display and the
timeout starts to count down from
10minutes. The Miele app will guide
you through the remaining steps.
When you have successfully connected,
 will appear on the time display.
Logging in via WPS
Turn the programme selector to the
MobileStart programme.
Touch the sensor control until 
appears on the time display and a
short keypad tone sounds.
The timeout then starts to count down
from 2minutes on the time display.
Activate the WPS function on your
router within 2minutes.
When you have successfully connected,
 will appear on the time display.
Tip: If the connection has not been set
up when the timeout has finished
counting down, repeat the process.

Before using for the first time
19
3. Start the calibration pro-
gramme
For optimum water and electricity con-
sumption and excellent wash results, it
is important to calibrate the washing
machine.
To do this, the Cottonsprogramme
must be run without laundry and
without detergent.
Open the stopcock.
Turn the programme selector to the
Cottonsposition.
The washing machine is now switched
on and the temperature 60 and spin
speed 1400 light up.
Touch theStart/Add laundrysensor
control.
The wash programme will start.
After 10minutes, the indicators dim.
Opening the door at the end of the
programme
The door remains locked during the anti-
crease phase. The control field lights up
for the first 10minutes. The control field
then goes out and theStart/Add laun-
dry sensor control flashes.
Turn the programme selector to the
position.
 appears on the timer display and
the indicator light goes out.
The door unlocks.
Tip: After the anti-crease phase, the
washing machine will have switched off
and the door unlocked automatically.
The control field will be completely dark.
Reach under the door grip and pull
the door open.
Tip: Leave the door slightly open to al-
low the drum to dry.
Initial commissioning is now complete.

Washing environmentally and economically
20
Energy and water consumption
- To get the most out of your machine,
load the maximum dry load size for
the wash programme you are using.
This will keep the energy and water
consumption to a minimum in relation
to the size of the load.
- Programmes that are more efficient
with regard to energy and water con-
sumption generally have a longer run-
ning time. By extending the pro-
gramme running time, the wash tem-
perature that is actually reached can
be reduced while still providing the
same wash results.
For example, the
ECO 40-60programme has a longer
running time than the Cottons40°C
or 60°C programme. The
ECO 40-60programme is more effi-
cient in terms of energy and water
consumption but has a longer running
time.
- Use the Express 20programme for
small, lightly soiled loads.
- Modern detergents make it possible
to wash at lower temperatures (e.g.
20°C). Using lower temperature set-
tings will save energy.
Hygiene in the washing ma-
chine
Washing at low temperatures and/or us-
ing liquid detergents can cause bacteria
and odours to build up in the washing
machine. Miele therefore recommends
cleaning the washing machine once
every month.
When the indicator light lights up and
 appears on the time display, the wash-
ing machine must be cleaned.
Information about subsequent
tumble drying
The spin speed selected affects the re-
sidual moisture in the laundry and the
sound emissions of the washing ma-
chine.
The higher the spin speed, the lower the
residual moisture in the laundry. How-
ever, the sound emissions of the wash-
ing machine will increase.
Select the highest possible spin speed
for the wash programme to save energy
in the subsequent tumble dryer cycle.