Miele WSI 863 User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-GB M.-Nr. 11 360 040

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Display................................................................................................................... 16
Examples on how to operate the machine............................................................ 16
Before using for the first time ............................................................................ 17
Protective foil and stickers removal ..................................................................... 17
Miele@home .......................................................................................................... 18
1. Set the language ............................................................................................... 19
2. Setting up Miele@home .................................................................................... 19
3. Remove the transit bars .................................................................................... 20
4. Commissioning TwinDos ................................................................................... 20
5. Starting the calibration programme................................................................... 23
Washing environmentally and economically .................................................... 24
1. Prepare the laundry......................................................................................... 25
2. Select a programme........................................................................................ 26
3. Load the washing machine............................................................................. 28
4. Select programme settings ............................................................................ 29
Selecting a temperature/spin speed ..................................................................... 29
Selecting an extra option....................................................................................... 29
 Level of soiling.................................................................................................. 29
 Delay start/SmartStart ..................................................................................... 30
5. Add detergent .................................................................................................. 32
Detergent dispenser drawer .................................................................................. 34
CapDosing............................................................................................................. 36
6.Starting the programme ................................................................................. 38
Adding laundry during a programme sequence.................................................... 38
7.End of programme .......................................................................................... 39
Spinning................................................................................................................ 40
Final spin speed in the programme....................................................................... 40
Interim spin............................................................................................................ 41

Contents
3
Programme chart ................................................................................................ 42
Extra options........................................................................................................ 49
SingleWash............................................................................................................ 49
Water+ ................................................................................................................... 49
Extra options can be selected using the Extrassensor control ............................ 50
Eco ................................................................................................................... 50
Quick ................................................................................................................ 50
Stains................................................................................................................ 50
Pre-wash .......................................................................................................... 50
Soak ................................................................................................................. 50
Intensive ........................................................................................................... 50
Extra quiet ........................................................................................................ 51
Extra gentle ...................................................................................................... 51
AllergoWash ..................................................................................................... 51
Wash programme chart - Extras........................................................................ 52
Programme sequence......................................................................................... 54
Changing the programme sequence ................................................................ 57
Changing a programme (safety lock) .................................................................... 57
Cancelling a programme ....................................................................................... 57
Interrupting a programme...................................................................................... 57
Garment care label symbols............................................................................... 58
Detergent ............................................................................................................. 59
The correct detergent............................................................................................ 59
Water softeners ..................................................................................................... 59
Dispensing aids ..................................................................................................... 59
Fabric conditioner and liquid starch...................................................................... 59
Recommended Miele detergents .......................................................................... 61
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010...... 62
Cleaning and care ............................................................................................... 63
Cleaning the external casing and the control panel .............................................. 63
Cleaning the detergent dispenser drawer ............................................................. 63
TwinDos maintenance ........................................................................................... 65
Hygiene info(Cleaning the drum) ........................................................................... 66
Cleaning the water inlet filter................................................................................. 66

Contents
4
Problem solving guide ........................................................................................ 67
The programme does not start.............................................................................. 67
Fault message after a programme has been interrupted. ..................................... 68
Fault message at the end of a programme ........................................................... 69
Messages or faults with the TwinDos system ....................................................... 71
General problems with the washing machine ....................................................... 72
An unsatisfactory wash result ............................................................................... 74
The door will not open........................................................................................... 75
Opening the door in the event of a blocked drain outlet and/or power cut .......... 76
Service.................................................................................................................. 78
Contact in case of malfunction ............................................................................. 78
Optional accessories............................................................................................. 78
Warranty ................................................................................................................ 78
Installation............................................................................................................ 79
Front view .............................................................................................................. 79
Rear view............................................................................................................... 80
Installation surface ................................................................................................ 81
Transporting the washing machine to its installation site...................................... 81
Removing the transit bars ..................................................................................... 81
Re-fitting the transit bars....................................................................................... 83
Levelling the machine............................................................................................ 84
Screwing out and adjusting the feet................................................................. 84
Installing under a continuous worktop ............................................................. 85
Washer-dryer stack .......................................................................................... 85
The water protection system................................................................................. 86
Connection to the water supply ............................................................................ 87
Water drainage ...................................................................................................... 88
Electrical connection ............................................................................................ 89
Technical data...................................................................................................... 90
Conformity declaration.......................................................................................... 91
Data sheet household washing machines............................................................. 92
Consumption data............................................................................................... 94
Note for test institutes ........................................................................................... 95

Contents
5
Settings ................................................................................................................ 96
Accessing the Settings menu................................................................................ 96
Selecting settings.................................................................................................. 96
Changing a setting ................................................................................................ 96
Closing the settings menu..................................................................................... 96
Language ........................................................................................................... 97
TwinDos................................................................................................................. 97
Degree of soiling.................................................................................................... 98
Buzzer volume....................................................................................................... 98
Keypad tone .......................................................................................................... 98
Welcome tone ....................................................................................................... 98
Consumption......................................................................................................... 98
Code...................................................................................................................... 99
Units ...................................................................................................................... 99
Brightness ............................................................................................................. 99
Disp. switch-off stat. ........................................................................................... 100
Programme info................................................................................................... 100
Memory ............................................................................................................... 100
Long p-wash Cotton ........................................................................................... 100
Soak duration ...................................................................................................... 101
Gentle action ....................................................................................................... 101
Temp. reduction................................................................................................... 101
Water plus ........................................................................................................... 101
Water plus level ................................................................................................... 101
Maximum rinse level............................................................................................ 102
Suds cooling........................................................................................................ 102
Low water pressure ............................................................................................. 102
Anti-crease .......................................................................................................... 102
Miele@home ........................................................................................................ 103
Remote control.................................................................................................... 104
SmartGrid ............................................................................................................ 104
RemoteUpdate .................................................................................................... 105
Detergents and care products ......................................................................... 106
Detergent............................................................................................................. 106
Specialist detergents.................................................................................... 107
Caps UltraDark ............................................................................................... 107
Fabric care.................................................................................................... 108
Additives....................................................................................................... 108
Machine care....................................................................................................... 108

Caring for the environment
6
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible for deleting any personal data that
may be stored on the appliance being
disposed of. Please ensure that your
old appliance poses no risk to children
while being stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installa-
tion, use and maintenance. This prevents both personal injury and
damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.

Warning and Safety instructions
8
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the con-
sequences of incorrect operation.
Safety with children
 Children under 8 years of age must be kept away from the wash-
ing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.

Warning and Safety instructions
9
 Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.

Warning and Safety instructions
10
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The machine must only be connected to the on-site water supply
using a new hose kit. Old hose kits must not be re-used. Check the
condition of the hoses regularly so that you can replace them in
good time and avoid the risk of any water damage.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds con-
tainer, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has dis-
sipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the “Programme chart” for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele.co.uk or from Miele. Strictly observe the
instructions on the packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and ex-
plosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, warranty, performance and product li-
ability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aControl field
The control field consists of a dis-
play and various sensor controls.
The individual sensors are explained
in the following sections.
bDisplay
The following values are shown on
the display and/or selected from it:
1. The temperature, spin speed, and
time left for the selected wash
programme.
2. The individual values for selected
extras and settings.
c sensors
Values shown in the display can be
changed with the  sensors. The
 sensor increases the value or
moves up the list; the  sensor de-
creases the value or moves down
the list.
dOKsensor control
The OKsensor control is used for
confirming selected values.
eTwinDos sensor control with the
additional Whites and Colours
sensor controls
The TwinDos sensor control is used
for deactivating and activating auto-
matic detergent dispensing. De-
pending on the colour mix of your
load, you can control the detergent
combination by selecting the Whites
or Colours sensor control.
Further information can be found in
“TwinDos”.
fOptical interface
This is used by the Service depart-
ment as a transmission point.

Operating the washing machine
15
gSensors for extra options
You can supplement wash pro-
grammes with extra options.
If a wash programme has been se-
lected, the sensor controls for the
possible Extras light up dimly.
hsensor control
You can view information about the
energy and water consumption of
your washing machine with the 
sensor.
See “Washing environmentally and
economically, Eco Feedback” for
more information.
The following information will appear
in the display:
– An estimate of the energy and wa-
ter consumption before the pro-
gramme begins.
– The actual energy and water con-
sumption and the cost during the
programme or at the end of the
programme.
isensor
The  sensor starts the delay start
function. With Delay start you can
delay the start of the programme.
The start of the programme can be
delayed from 15minutes up to a
maximum of 24 hours. This allows
you to make use of night-time eco-
nomy electricity rates, for example.
Please see “Delay start” for more in-
formation.
jsensor
You can specify the level of soiling of
the load in three settings. This
sensor is only active with the
TwinDos option activated.
kStart/Add laundrysensor control
The programme can be started
as soon as the sensor control
is flashing on and off. Touching
theStart/Add laundry sensor
control starts the selected pro-
gramme. The sensor control
lights up constantly.
Once the programme has been
started, theStart/Add laundry
sensor control allows you to
add laundry.
lsensor
This sensor is used for activating
Cap dispensing.
mProgramme selector
This is used for selecting pro-
grammes and for switching off. The
washing machine is switched on
when you select a programme, and
switched off by turning the pro-
gramme selector to the  position.

Operating the washing machine
16
Display
The standard display shows the follow-
ing from left to right:
2:59 OK




1600
– The selected wash temperature
– The selected spin speed
– Programme duration
Examples on how to operate
the machine
Scrolling through a list
The scroll bar in the display indicates
that a list of choices is available.
Language  OK




Scroll down the list with the sensor
control. Scroll up the list with the
sensor control. The OKsensor con-
trol is used to activate the option shown
in the display.
Identifying the selected option
Cap  OK





An activated option in a list will have a
tick next to it.
Setting numerical values
Start in OK




h:0000
The numerical value is highlighted in
white. Touching the sensor control
decreases the value. Touching the
sensor control increases the value.
The OKsensor control is used to activ-
ate the value shown in the display.
Exiting a sub-menu
Select Back  to exit a sub-menu.

Before using for the first time
17
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
Protective foil and stickers re-
moval
Remove:
– The protective foil from the door
– Any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.
Remove the drain hose elbow
from the drum
An elbow piece for the drain hose is
stored in the drum.
Pull open the door.
Remove the elbow piece.
Shut the door with a gentle swing.

Before using for the first time
18
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
– a WiFi network
– the Miele@mobile App
– a Miele user account. The user ac-
count can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is connec-
ted to your WiFi network you can use
the App, for example, to carry the fol-
lowing activities:
– Operate your washing machine re-
motely
– Access information about the operat-
ing status of your washing machine
– Access information about a pro-
gramme sequence on your washing
machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing ma-
chine in its final location, ensure the
signal strength is sufficient for your
WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele@mobile app
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not avail-
able in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
The Miele@mobile App is available to
download free of charge from the Apple
App Store® or from the Google Play
Store™.

Before using for the first time
19
Switching on the washing ma-
chine
Turn the programme selector to the
Cottons programme.
The welcome tone will sound and the
welcome screen will light up.
The display will guide you through the
5steps of the initial commissioning
process.
1. Set the language
You will be prompted to set the display
language. It is possible to change the
language at any time by setting the pro-
gramme selector to Further pro-
grammesin the Settings sub-menu.
  
english (GB) OK




Touch the sensor controls until
the language you want appears in the
display.
Confirm your choice of language by
touching the OKsensor control.
2. Setting up Miele@home
The following message appears in the
display:
Miele@home
Confirm with OK.
The following message appears in the
display:
Set up now
To set up Miele@home now: touch
the OK sensor control.
To postpone setup until later: touch
the sensor control until the follow-
ing appears in the display: Set up later
and pressOK to confirm.
The following selection options appear
in the display:
1. Connect via WPS
2. Connect via App
Select the required connection type.
You will then be guided by the display
and the Miele@mobile app.

Before using for the first time
20
3. Remove the transit bars
Damage resulting from failure to
remove the transit bars.
Failure to remove the transit bars can
result in damage to the washing ma-
chine and to adjacent cabinetry or
appliances.
Remove the transit bars as described
in “Installation and connection”.
The following message appears in the
display:
 Remove transit bars
Confirm with the OKsensor control.
4. Commissioning TwinDos
The UltraPhase1 and UltraPhase2 val-
ues are preset in the standard settings
and only need to be confirmed.
The following message appears in the
display:
TwinDos
Confirm with the OKsensor control.
The following message appears in the
display:
Set now
To set up TwinDos now, touch the OK
sensor control.
To postpone setup until later: touch
the sensor control until the follow-
ing appears in the display: Set later
and pressOK to confirm.
Settings for compartment
The UltraPhase1 values are preset in
the standard settings.
Agent for  OK





Confirm with the OKsensor control.
Miele UltraPhase 1 OK





Confirm with the OKsensor control.
The following appears in the display:
Set the dosage. Observe water hardness
levels
Confirm with the OKsensor control.
The dispensing quantity for
UltraPhase1 is preset for (hardness
level II).
Per load OK




ml58
Confirm the preset value with the
OKsensor control. If you want to
change this value, use the
sensor controls and confirm with
the OK sensor control.
UltraPhase1
Hardness level I 46ml
Hardness level II 58ml
Hardness level III 70ml