Mitel 300 Manual

Installation and Maintenance
Manual

Mitel 3000 Australia Installation and Maintenance Manual
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Mitel 3000 Installation Manual

Mitel 3000 Australia Installation and Maintenance Manual
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Contents
Safety Regulations..................................................................................................................... 4
Important Safety Instructions ................................................................................................. 4
Introduction ................................................................................................................................ 6
General overview ................................................................................................................... 6
Safety Precautions during installation and system upgrades.................................................... 7
Electrostatic precaution (ESP) ............................................................................................... 7
Lightning and surge voltage protection.................................................................................. 7
Installation checklist................................................................................................................... 8
Installing the Main Equipment ...................................................................................................9
Equipment Location ............................................................................................................... 9
Mounting the CCU.................................................................................................................. 9
CCU Mounting bracket clearances................................................................................... 10
Mounting the CCU............................................................................................................ 11
Modules located in the CCU.................................................................................................... 12
Module location.................................................................................................................... 12
System Expansion................................................................................................................... 13
Installing the Backplane wall bracket ................................................................................... 13
Mounting the CCU with two brackets................................................................................... 13
Mounting the Backplane ...................................................................................................... 13
Expansion Modules ................................................................................................................. 15
Installing an Expansion module ........................................................................................... 16
PSTN line module.................................................................................................................... 17
Installing the PSTN Module in the CCU............................................................................... 17
Basic Rate ISDN expansion module.................................................................................... 18
Basic Rate ISDN expansion module.................................................................................... 19
Installing the Basic Rate ISDN Module in the CCU ............................................................. 19
System ISDN settings .......................................................................................................... 20
System ISDN settings .......................................................................................................... 21
T0interface termination ........................................................................................................ 21
S0interface termination........................................................................................................ 21
Voicemail module................................................................................................................. 22
Back up Voice Module voice messages and Greetings....................................................... 22
Connecting the battery backup unit to the system............................................................... 23
Connecting the battery backup unit to the system............................................................... 24
Connecting the Battery ........................................................................................................ 25
Light Emitting Diode (LED) Indicators .............................................................................. 25
Extensions ............................................................................................................................... 26
Sixteen key Feature phone .................................................................................................. 26
Sixteen key Feature phone connections (underside of phone)........................................ 26
Eight key Feature phone...................................................................................................... 27
Eight key Feature phone connections (underside of phone) ........................................... 27
Attaching the Feature phone desk plinth (Eight key and Sixteen key)............................. 28
Direct Station Selection (DSS) unit ...................................................................................... 29
To connect the DSS Console to a Feature phone (Sixteen key only)........ 29
Clip, Plinth and installation of the DSS console................................................................... 30
Wall-mounting a Feature phone........................................................................................... 31
Door Intercom ...................................................................................................................... 32
Cabling the unit........................................................................................................................ 33
Connecting the Extensions .................................................................................................. 33
CCU connections .................................................................................................................34
Door Intercom ...................................................................................................................... 35
Doorstrike............................................................................................................................. 35
Connecting a MOH (Music On Hold Module) ...................................................................... 35
Connecting a PA (public Address) amplifier ........................................................................ 36
Connecting a PA (public Address) amplifier ........................................................................ 37
Connecting a PC or Printer to the Serial Port ...................................................................... 37
Central Bell........................................................................................................................... 37
Expansion Module MDF Connections.................................................................................. 38
Broadband Module connections .......................................................................................... 38
Expanding an Existing system................................................................................................. 40

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Installing an additional Network (PSTN or ISDN) module ................................................... 40
Installing additional Extension modules or a Broadband Module ........................................ 40
Maintenance procedures ......................................................................................................... 41
Hot Swapping faulty modules .............................................................................................. 41
Replacing a faulty Module MDF........................................................................................... 42
Replacing Faulty PCBs............................................................................................................ 43
Replacing the 008 Extension board..................................................................................... 43
Replacing the CCU Control PCB ......................................................................................... 44
Power supply unit spare fuse............................................................................................... 45
Replacing the Power Supply Unit ........................................................................................ 45
Replacing the CCU MDF ..................................................................................................... 45
Replacing the CCU MDF ..................................................................................................... 46
Power fail ................................................................................................................................. 46
Power fail ................................................................................................................................. 47
PSTN.................................................................................................................................... 47
ISDN..................................................................................................................................... 47
Power up and test.................................................................................................................... 48
Switch on.............................................................................................................................. 48
Commissioning ........................................................................................................................ 48
Programming ........................................................................................................................... 49
Recommendations for customer training................................................................................. 50
Troubleshooting ....................................................................................................................... 51
Technical specification ............................................................................................................ 60
INDEX...................................................................................................................................... 62

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Safety Regulations
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating; these openings must not be blocked or covered. This prod-
uct should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the
manual. If you are not sure of the type of power source to your building, consult your
dealer or local power company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a
safety feature. If you are unable to insert the plug into the outlet, contact your electri-
cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding
type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
10. Do not use an extension cord with this product's AC power cord. The AC outlet for this
product should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified serviceman when some service or repair work is required. Opening or remov-
ing covers may expose you to dangerous voltages or other risks. Incorrect reassemble
can cause electric shock when the product is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service person-
nel under the following conditions:
 When the power supply cord or plug is damaged or frayed.
 If liquid has been spilled into the product.
 If the product has been exposed to rain or water.
 If the product does not operate normally by following the operating instructions.
 Adjust only those controls that are covered by the operating instructions because
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to normal operation.
 If the product has been dropped or the cabinet has been damaged.
 If the product exhibits a distinct change in performance.

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14. Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak if the telephone is in the vicinity of the
leak.
Save These Instructions

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Introduction
This document describes the practices to be adopted by field technicians during installation
and maintenance of the Mitel 3000. A more detailed description of the product, along with
customer programmable facilities and features, may be found in the Administrator’s Manual,
which should be read in conjunction with this document.
General overview
 The Mitel 3000 is a new converged PBX and Data product, which can be connected to
PSTN, ISDN and LAN networks.
 The Mitel 3000 is a hybrid PABX/key-system, which may be equipped with Feature
phones (Eight key or Sixteen key) or standard two wire DTMF telephones. Extensions
can also be equipped with Fax or Answering machines.
 The Mitel 3000 is modular in construction and can be upgraded by adding various system
expansion modules (Expansion Modules and Internet Module).
 The Mitel 3000 allows Voice connectivity to ISDN and PSTN exchange lines.
 The Mitel 3000 may be configured with up to four internal S-Bus interfaces for connection
to approved ISDN apparatus.
 The Mitel 3000 is a versatile, easy-to-use system, which is simple to install and maintain.
 The Mitel 3000 Broadband Module provides data connectivity to the Internet via DSL lines
or Cable Modems. It also provides an internal LAN. Up to 12 IP extensions and VoIP
trunks are also supported.

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Safety Precautions during installation and
system upgrades
Always unplug or isolate the mains supply when installing or upgrading the
system.
After installing the Main Equipment (CCU) and all required modules, ensure
that the following points are checked before switching the mains power on:
 The cabled Extensions have a DTMF telephone or a (Eight key/Sixteen
key) Feature phone connected.
 The CCU cover is in place and locked.
After switching on the main AC power source, allow at least thirty seconds for the CCU to go
through its power up routine.
Electrostatic precaution (ESP)
The Mitel 3000 contains electrostatic components. To ensure long-term reliability of the
system, electrostatic precautions should be taken when handling any of the system PCBs that
are not enclosed in plastic.
Lightning and surge voltage protection
Extension cabling should not be exposed to high voltage surges, (for
example, surges induced by lightning or neighbouring high current-carrying
cables). If this is a possibility, external protection of the Main Equipment and
Extensions using ‘earthed line surge protectors’ is essential.

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Installation checklist
Carry out the following steps to install the system:
FIRST, read the safety and precaution information on page 7 carefully.
SECOND, mount the Main Equipment as detailed in the section on page 9
THIRD, install the Network and Expansion modules as required
At least one PSTN Line Module must be installed to access the PSTN network.
At least one ISDN Basic Rate Module must be installed to access the ISDN network.
An Expansion module must be installed if the following is required:
More than 8 Extensions
More than four PSTN Lines
More than two ISDN Basic Rate Accesses
More than one ISDN S-bus
A Broadband Module must be installed if an internal LAN or connection to a DSL Line or
Cable Modem is required. It must also be fitted if IP extensions are to be provided.
A Voice Module must be installed to provide Voice Mail, Customized Courtesy Service,
Directory Service or Auto-Attendant functionality.
The Battery Back Up Module and battery must be installed if battery back up is required.
 FOURTH, cable the Extensions to the Main Equipment and install the system Feature
phones and standard telephones as detailed in the Cabling Section Page 33. This section
also covers installation the following:
 Door Intercom
 Doorstrike
 External Music-on-Hold
 Public Address
 V24 Interface to provide Call Logging.
FIFTH, cable the PSTN and ISDN Line connections as detailed in the cabling section Page
33.
SIXTH, Power up the system and provide customer training as detailed on pages 48 and 49.

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Installing the Main Equipment
Equipment Location
The equipment is intended for installation in a residential or office-type environment. It needs
to be mounted at a convenient working height on a dry, flat wall. The normal height is 1.5 m
from the floor to the bottom of the CCU case.
Do not site the CCU where it will be subjected to excessive levels of heat, dust,
damp or high humidity. Locating the equipment near sources of electromagnetic
radiation, such as heavy electrical switchgear, lift machinery or electric arc
welders, should be avoided.
Allow at least 150 mm of free space all around the CCU for ventilation.
The CCU needs to be located within two metres of a dedicated mains power supply outlet.
The CCU must not share the same mains supply socket with any other electrical appliance.
Mounting the CCU
When a suitable location has been found, mark the screw locations on the mounting surface,
using the mounting bracket provided.
If the CCU is being mounted on masonry or plasterboard, suitable wall plugs must be used.
Drill and plug four holes in the wall at the marked locations. The holes should be deep enough
to accept a 2.5cm screw.
Wall mount bracket

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CCU Mounting bracket clearances
The main unit is mounted on a wall using the bracket supplied and should have top and side
clearance as shown below.
CCU Mounting Bracket
If the system is to be equipped with a Expansion or Internet module then two mounting
brackets need to be installed.
CCU Bracket + Backplane Bracket
300mm min
300mm min

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Mounting the CCU
The CCU is mounted on the bracket by sliding it on from the left hand side. When you slide it
fully to the right-hand side of the bracket the CCU is automatically locked in place.
To remove the CCU depress the lock located on the left-hand side of the wall bracket. Slide
the CCU to the left to remove it from the bracket.
300mm min

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Modules located in the CCU
There are a number of modules that can be installed in the CCU.
 PSTN Line Module (Coloured Black). This provides 2 PSTN exchange lines. Up to two of
these modules can be installed in the CCU to provide two or four PSTN lines.
 Digital Line Module (Coloured Red). This card provides one ISDN Basic Rate Interface.
The same module is used for the network T interface and the internal S-bus. Up to two of
these modules can be installed in the CCU providing one or two Basic Rate Interfaces.
There are two slots in the CCU for the Network modules. If required one slot can
be equipped with a PSTN module and the other with an ISDN Module.
 Voice module 2, 4 or 8 port (Coloured Blue). Only one of these modules can be inserted in
a unit.
 Primary Rate ISDN module (Coloured Yellow). This module provides for a Primary rate
ISDN interface. Up to 30 B-channels can be provided.
When a Primary Rate Interface is installed, the unit can be further equipped with
one or two PSTN modules or one or two ISDN Basic Rate modules to provide
backup in the event of the Primary Rate interface failing.
Module location
The Network, Voice and Primary Rate module locations in the CCU are indicated below.
N
etwork Module 2
PSTN lines 3 and 4 or the
second Basic Rate ISDN Line
or the Internal ISDN S0
Circuit
Voice Module
Primary Rate ISDN
N
etwork Module 1
PSTN lines 1 and 2 or the
First Basic Rate ISDN Line

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System Expansion
To equip the switch with more than eight extensions, two network Modules or a Broadband
Module, backplane, mounted on a second wall bracket, is needed.
The power must be disconnected to install the backplane or expansion
modules.
Installing the Backplane wall bracket
The CCU and Backplane brackets are identical. However when both are installed the
backplane bracket is inverted so that it meshes closely with the CCU bracket.
Locate the second bracket and mark the screw holes. Drill and plug the holes in the wall at
the marked locations. The holes should be deep enough to accept a 2.5 cm screw.
Mount the second bracket ensuring the two brackets are correctly interlocked and that
sufficient clearance is provided on all sides.
Mounting the CCU with two brackets
Slide the CCU on to the brackets from the left-hand side.
Ensure that the locking mechanism is activated.
Mounting the Backplane
Slide the backplane on from the right hand side.
Ensure the connector is fully mated with the CCU.
300mm min

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Securing the backplane to the wall bracket
A mounting screw is used to securely locate the backplane on the wall bracket. This provides
additional rigidity to ensure the backplane and CCU connectors do not move.
Remove the fourth and fifth cover from the backplane.
Locate the backplane on the bracket and connect it to the CCU.
The backplane must be fully connected to the CCU to correctly locate the mounting screw
hole.
Insert the screw into the pillar on the bracket, which can be seen through the backplane
mounting screw hole.
Mounting screw
hole

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Expansion Modules
There are two types of expansion module that can be installed on the back plane. These are
the Expansion Module and the Broadband Module. These modules are installed in the same
way.
Modules are supplied in two parts. The MDF, which is connected to the backplane, and the
module part which is inserted into the MDF.
The Expansion module is also equipped with two connectors for the PSTN and /or the ISDN
Basic Rate modules.
The power must be disconnected when installing the Backplane or
expansion modules
Module with MDF
Module and MDF separated
Upper Locking Screw
Lower Locking Screw

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Installing an Expansion module
Install the Backplane as described on page 13.
Install the MDF in the first free left-hand slot on the backplane.
Lock the MDF in place by pushing the lock bar upward using a screwdriver.
Lift the MDF cover and install the module.
Push up to lock

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PSTN line module
The PSTN Line module contains circuitry for 2 PSTN Lines.
The module is coloured BLACK and it can be installed in the CCU and also on the Expansion
module.
Installing the PSTN Module in the CCU
Remove the cover of the CCU.
Insert the PSTN module in the Network slot or slots in the CCU.
The left -hand slot is the first module position
PSTN Module
Locate the Module
Remove the cover.
First network
module
p
osition

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To Locate the PSTN Module in the Expansion Module:
Remove the Expansion Module by firstly opening the Expansion MDF cover
Open the Expansion Module and remove it from the MDF
Insert the PSTN Module (or modules) on the MDF connectors
The upper slot is the first module position
First network
module

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Digital Line Module (ISDN)
Basic Rate ISDN expansion module
The ISDN Basic Rate Module provides one Basic Rate ISDN circuit (2B+D).
The module is coloured RED, and can be installed in the CCU and also in the Expansion
module.
Installing the Basic Rate ISDN Module in the CCU
Remove the cover of the CCU as shown.
Insert the Basic Rate ISDN module in the Network slot or slots in the CCU as shown:
First network module