MiVoice 6920 User manual

Contacts
Voicemail
Settings
Provides
services and
options that
allow you to
customize
your phone.
Volume
The headset port is for headset use only. Plugging
any other devices into this port may cause damage
to the phone and will void your warranty.
Softkeys
Four state-
sensitive softkeys.
Redial
Goodbye
Hold
Ends active
calls and used
Displays Call
Places an active
call on hold or
Displays
a list of your
contacts.
Adjusts the
volume for
the ringer,
handset,
speaker,
and headset.
Provides
service.
your voicemail
access to
Programmable Keys
Up to 18 programmable keys,
a maximum of six
programmable keys per page.
for exiting menus.
History with a list
of outgoing calls.
Mute
Mutes/unmutes
all outgoing audio
from headset,
handset or
speaker.
Speaker/Headset
Toggles the phone’s audio between speaker
and headset. If you are using a DHSG/EHS headset,
ensure that the headset jack adapter is removed
from the headset port. See the Mitel MiVoice 6920
IP Phone Installation Guide for more details.
Warning!
Call History
Displays a list
of missed,
outgoing and
received calls.
resumes a call
from hold.
Navigation/Select
Multi-directional navigation
keys are used to navigate
through the phone menu.
Press the center button
to select menu options and
perform various actions.
On the Home screen,
the left and right navigation
keys can be used to access
the additional pages of
programmable keys.
Basic call handling
Making a call
1. Lift the handset or press the key, and
dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
key for handsfree operation.
key twice to call the last dialed number
Lift the handset or press the
Redialing
Press the Redial softkey once or as
the displayed on the Home screen
or
Press the key once to access the Call History application that
displays a list of recently dialed numbers. Use the up and down navigation keys
to scroll through the entries and either press the Select button or Dial
softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your ,
key again to unmute the audio.
headset, or speaker. Press the
Holding and resuming
key. A (hold) icon flthat
1. To place an active call on hold, press the
displays on the the respective Line key.
2. To resume the call, press the key again or press the respective Line key.
Note: For details on all the available features and options, refer to the Mitel MiVoice
6920 IP Phone User Guide.
QUICK REFERENCE GUIDE
MiVoice 6920 IP Phone
Getting started
01
Copyright © 2019 Frontier Business. All rights reserved.

QUICK REFERENCE GUIDE
User Interface (UI overview
Home screen
The Home (default) screen is displayed when the phone is in the idle state. The
Home screen displays status indicators, your user directory number, avatar,
the last dialed number, time, date and list of programmable softkeys.
Call screen
When on an active call, the caller's avatar, name, number and call duration
timer is displayed. The context-sensitive softkeys are updated with applicable
call handling features.
Applications
Contacts
The Contacts application stores personal phone book and directory. The Mitel
MiVoice 6920 IP Phone supports a localized personal directory as well as
enhanced functionality, allowing for interoperability with LDAP (corporate)
directories.
Making a call using the Contacts application
1. Press the key to access the Contacts application.
2. Navigate to the respective contacts folder and scroll through the contacts
by using the navigation keys
or 
Enter characters using the keypad and press the Search softkey to use
the search feature.
3. When the applicable contact is highlighted, press the Select button or Dial
softkey to place a call to using the entry’s default phone number
or
To place a call to a different phone number defined for the entry (for
example, a mobile number), press the right navigation key, highlight the
phone number you want to call using the up or down navigation keys, and
press the Select button or Dial softkey.
Status Indicators
Date and time
Programmable
State-Sensitive
Keys
Softkeys
Programmable Key
Page Indicator
Dots indicate
the number of
programmable key
pages and the
relative position.
Call Timer
Caller ID
Transfer Softkey End Call Softkey
Prime Line Key
Prime Line Key
Busy
On Hold
Solid -
Available
Blinking -
R
Ringing d
Contact Details
Search Fiel
(Name and
Number)
Add New
Contact
Number of
Contacts
Delete Contact
Softkey
Dial Softkey
Folders
in Folder
.Your Directory Number Network Connected
Attempting
Disconnected
Call Forward
Always Missed Calls
Do Not Disturb
Headset Connected
Hotdesk User
Voicemail
Pending
Scrollbar
Last Number
Dialed
Avatar
Conference Softkey
Copyright © 2019 Frontier Business. All rights reserved. 02

Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry
details, press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920
flashes red and the (Voicemail) icon displays on the status bar, indicating
that voicemail messages are available. You can access your voicemail service by
pressing the Voicemail key.
Visual voicemail
Visual voicemail enables access to voicemail system and displays a count of all,
new and recorded voicemail messages.
All, New, and
Recorded
Voicemails
Dial Softkey
Send Voicemail
Play a Voicemail
Urgent Voicemail
to a Number
Delete Entry
Softkey
Note: Voicemail and visual voicemail functionality must be configured by your System
Administrator.
Enabling visual voicemail
1. Press the (Settings) key on the phone to access the Settings menu.
2. Navigate to Voicemail using the left navigation key and then press the Select
softkey.
3. Press the Select softkey to select the key opens Voicemail App checkbox.
4. Press the Save softkey.
Note: For security reasons, the password can be enabled only from the user login screen.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6920 IP Phone User Guide.
Advanced call handling
The Mitel MiVoice 6920 IP Phone provides a method for transferring calls
through the Transfer softkey.
Transferring a call
1. Ensure you are an active call with the party you wish to transfer.
2. Press the Transfer softkey.
3. The active call is placed on hold.
4. Enter the transfer recipient’s number and press the Transfer softkey.
Call History
Filters
Dial Softkey
Copy to
Contacts
Call Type Indicator
Missed Call
Received Call
Outgoing Call
Entry Details
(Name/Number,
Time, Date)
Delete Entry
Softkey
Scrollbar
QUICK REFERENCE GUIDE
Call History
The Call History application displays a list of your missed, outgoing and
received calls. You can view, delete and dial out to call history entries as well as
copy entries to your Contacts application.
Copyright © 2019 Frontier Business. All rights reserved. 03

Creating a multi-party conference call
1. Ensure you are an active call with one of the parties with whom you wish to
create a conference.
2. Press the Add User softkey. The active call is placed on hold.
3. Enter the conference target’s number.
4. Wait for an answer, consult, and then press the Join Calls softkey to create the
three-way conference call.
5. Repeat steps 2 to 4 to add an additional party (maximum of seven
participants) to the conference.
Speed Call programmable key configuration
A Speed Call
key allows you to dial a specified number with one key press. Speed Call
keys can be useful as they can be programmed to dial directly to an internal or
external number or quickly access features that use feature access codes. You can
also transfer calls to or create conference calls using your Speed Call keys in place of
dialing out manually.
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the
Label Name field is displayed.
2. In the Label Name field, enter a label to apply to the key.
Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the
number using the dialpad keys.
4. (Optional) Press the down navigation key to move to the Private checkbox and
press the Select button to make the key a Private Speed Call key. When a
Private Speed Call key is pressed, the call is considered private and caller ID
information is not displayed in the phone’s call history.
QUICK REFERENCE GUIDE
Copyright © 2019 Frontier Business. All rights reserved.
5-Press the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code keys
can be programmed using the press-and-hold method (if enabled by your System Administrator). For
more information, please refer to the Mitel MiVoice 6920 IP Phone User Guide.
04