Mobeye CM4410 User manual

USER MANUAL
Mobeye® CM4410
fire alarm communicator
Accessory for Ei Electronics fire detectors
SW version 1.n Incl. CM4400

CONTENTS
1. General description 2
2. Standard behaviour 3
2.1 Mobeye CM4410 with Mobeye SIM and Internet Portal 3
2.2 Mobeye CM4410 with own SIM card 4
3. Getting started 5
3.1 Insert the SIM card and the batteries 5
3.2 Network connection and program mode 6
4. Programming when using the Mobeye SIM and portal 7
4.1 Sign up in the Mobeye Internet Portal 7
4.2 Register the Mobeye SIM card 7
4.3 Configuration and synchronisation 8
4.4 Basics of the Mobeye Internet Portal 8
5. Possible settings 10
5.1 Alarm phone numbers 10
5.2 Test message 10
5.3 Call and/or SMS (own SIM cards) 11
6. Mount the CM4410 and perform a test 12
6.1 Mount the CM4410 housing to the ceiling 12
6.2 Connect the EI detector and close the cover 12
6.3 Perform a test 13
7. Programming when using own SIM card 14
7.1 Program mode 14
7.2 Programming the settings by SMS 14
7.3 Program at least one telephone number 15
7.4 List of SMS commands 16
7.5 SMS reports when using your own SIM card 17
7.6 Technical messages 18
8. Combination with other Ei detectors and a wireless network 19
8.1 Combinations of Ei Electronics detectors 19
8.2 Several detectors in a wireless network 19
9. System reset and system feedback 20
9.1 System reset 20
9.2 Status feedback 21

Attention!
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you
start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of
the device, software, internet or telecom connection. The manufacturer is in no way liable
for the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not
lower than 0 °C and not higher than 40 °C).
• The device is intended for use in dry and clean places with a residential function.
• Protect the device from moisture, heat and water splashing.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are
present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product, please take
it to a waste collection point for disposal or to your sales point. Bring empty batteries to a
recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye GSM fire alarm communicator CM4410 is a battery operated
monitoring device with integrated communication module used to send alarm
notifications after the input is triggered by a Ei Electronics smoke or heat detector.
The Mobeye 4G Smoke Detector CM4400 is a combination of the Ei605TYC (by Ei
Electronics) and the Mobeye CM4410. For other combinations see section 8.1.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the CM-
Guard uses the 4G LTE-M network. This network has a strong network coverage,
deep penetrability in buildings and also works in remote areas. The Mobeye SIM
card is a 'multi-provider' and can be used internationally; it may choose from
several providers per country. In case of a network problem it will switch to another
provider or fall back to 2G. In addition, the Mobeye SIM card offers access to the
Mobeye Internet Portal. This management environment gives the device essential
functions such as online programming, display of status and history, extensive
possibilities for reporting messages and will also monitor test messages (keep
alive).
Optionally, alarm messages are sent as a push message via an app. The relevant
contact person will receive instructions and an installation link on their phone.
It is also possible to place your own (2G) SIM card. The most important alarm
functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet portal
features will not work.
Where the installation steps differ for both modes of use, this is indicated. The use
of the Mobeye Internet Portal with Mobeye SIM card is also referred to as Mobeye
SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE CM4410 WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye fire alarm communicator CM4410, with Mobeye SIM card and registered
on the Mobeye Internet Portal, has the following behaviour as factory settings:
- In case the Ei Electronics fire detector activates the input of the Mobeye CM4410,
sends an alarm message to the Mobeye Internet Portal. The Portal forwards the
alarm as push notification, call (spoken message), text message and/or e-mail to
the ‘alarm contacts’.
- When the batteries need to be replaced, the Mobeye GSM communicator
(CM4410) sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
Communication between the Mobeye CM4410 and the Mobeye Internet Portal takes
place via data (and SMS as fallback). Messages can be sent to an app (via the portal)
as a push message. If the notification is confirmed in the app, it will not be forwarded
to subsequent contacts (alternatively a group message is possible). If the message is
not confirmed (or the app is not used), it can still be sent by call (with spoken text),
SMS or email. A credit system applies to calling and SMS texting, the other methods
are unlimited. At initialisation and contract renewal, a starting credit is loaded, which
is sufficient for most users. In the event of a low balance, the account holder will
receive an email with the advice to top up online. The credit balance has an unlimited
validity period and applies to all devices under one account.

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2.2 MOBEYE CM4410 WITH OWN SIM CARD
The Mobeye fire alarm communicator CM4410, equipped with your own SIM card,
has the following standard behavior as a factory setting:
- In case the Ei Electronics fire detector activates the input of the Mobeye
communicator (CM4410), the alarm module sends an alarm SMS text message
and calls the phone numbers as programmed in by the user.
- When the batteries need to be replaced, the Mobeye GSM communicator sends a
‘battery low’ SMS text message to the first telephone number.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye GSM fire alarm communicator CM4410, at least the
following steps need to be taken in the following order:
1. Insert the SIM card and the batteries
2. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Enter the program mode
d. Program the options and synchronise
e. User of the portal and the app
3. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
4. Mount the Mobeye CM4410 to the ceiling
5. Connect the Ei Electronics detector and close the cover
6. Perform a test
Step 3 is described in chapter 7.
3.1 INSERT THE SIM CARD AND THE BATTERIES
Follow the steps in the picture to insert the SIM card into the module.

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When using the Mobeye SIM card:
The supplied SIM card has a PIN code protection, which means that it can only be
used in the Mobeye device. Note: do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and can make
calls and send text messages. The PIN code is "0000", or the SIM is PIN code free.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: The settings are saved in the device memory.
Insert the batteries
Insert the two batteries (CR123) in the module. Use the +/- indication for the
correct placement.
3.2 NETWORK CONNECTION AND PROGRAM MODE
After placing the batteries the Mobeye CM4410 will search for the network. The
LED flashes green and red. This process normally takes 10-30 seconds, in a new
device this can take some minutes. When the network has been established the
LED will first blink green rapidly and next stay green (or flashes 1 sec. on/1 sec. off
in case the unit has not been configured yet).
After 3 minutes a time-out occurs, after which the communication module switches
off in order to save the batteries. In this low power mode the LED flashes once per
3 seconds. It will search for network connection once it needs to send notifications.
It can been forced to establish a network connection by re-inserting the batteries.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
The method of programming when using your own SIM card is described in
chapter 7.
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on
the portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]m).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
If the SIM card and batteries are already installed, a pop-up will appear, where you
assign a name and location to the device. You can change these later.
(If you have not installed the SIM card and batteries before, you will first be asked
to select the device type, in your case it will be “CM4410”.)
Add Device
Activate SIM card