Mobeye CM4410 User manual

USER MANUAL
Mobeye® CM4410
fire alarm communicator
Accessory for Ei Electronics fire detectors
SW version 1.n Incl. CM4400

CONTENTS
1. General description 2
2. Standard behaviour 3
2.1 Mobeye CM4410 with Mobeye SIM and Internet Portal 3
2.2 Mobeye CM4410 with own SIM card 4
3. Getting started 5
3.1 Insert the SIM card and the batteries 5
3.2 Network connection and program mode 6
4. Programming when using the Mobeye SIM and portal 7
4.1 Sign up in the Mobeye Internet Portal 7
4.2 Register the Mobeye SIM card 7
4.3 Configuration and synchronisation 8
4.4 Basics of the Mobeye Internet Portal 8
5. Possible settings 10
5.1 Alarm phone numbers 10
5.2 Test message 10
5.3 Call and/or SMS (own SIM cards) 11
6. Mount the CM4410 and perform a test 12
6.1 Mount the CM4410 housing to the ceiling 12
6.2 Connect the EI detector and close the cover 12
6.3 Perform a test 13
7. Programming when using own SIM card 14
7.1 Program mode 14
7.2 Programming the settings by SMS 14
7.3 Program at least one telephone number 15
7.4 List of SMS commands 16
7.5 SMS reports when using your own SIM card 17
7.6 Technical messages 18
8. Combination with other Ei detectors and a wireless network 19
8.1 Combinations of Ei Electronics detectors 19
8.2 Several detectors in a wireless network 19
9. System reset and system feedback 20
9.1 System reset 20
9.2 Status feedback 21

Attention!
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you
start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of
the device, software, internet or telecom connection. The manufacturer is in no way liable
for the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not
lower than 0 °C and not higher than 40 °C).
• The device is intended for use in dry and clean places with a residential function.
• Protect the device from moisture, heat and water splashing.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are
present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product, please take
it to a waste collection point for disposal or to your sales point. Bring empty batteries to a
recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye GSM fire alarm communicator CM4410 is a battery operated
monitoring device with integrated communication module used to send alarm
notifications after the input is triggered by a Ei Electronics smoke or heat detector.
The Mobeye 4G Smoke Detector CM4400 is a combination of the Ei605TYC (by Ei
Electronics) and the Mobeye CM4410. For other combinations see section 8.1.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the CM-
Guard uses the 4G LTE-M network. This network has a strong network coverage,
deep penetrability in buildings and also works in remote areas. The Mobeye SIM
card is a 'multi-provider' and can be used internationally; it may choose from
several providers per country. In case of a network problem it will switch to another
provider or fall back to 2G. In addition, the Mobeye SIM card offers access to the
Mobeye Internet Portal. This management environment gives the device essential
functions such as online programming, display of status and history, extensive
possibilities for reporting messages and will also monitor test messages (keep
alive).
Optionally, alarm messages are sent as a push message via an app. The relevant
contact person will receive instructions and an installation link on their phone.
It is also possible to place your own (2G) SIM card. The most important alarm
functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet portal
features will not work.
Where the installation steps differ for both modes of use, this is indicated. The use
of the Mobeye Internet Portal with Mobeye SIM card is also referred to as Mobeye
SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE CM4410 WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye fire alarm communicator CM4410, with Mobeye SIM card and registered
on the Mobeye Internet Portal, has the following behaviour as factory settings:
- In case the Ei Electronics fire detector activates the input of the Mobeye CM4410,
sends an alarm message to the Mobeye Internet Portal. The Portal forwards the
alarm as push notification, call (spoken message), text message and/or e-mail to
the ‘alarm contacts’.
- When the batteries need to be replaced, the Mobeye GSM communicator
(CM4410) sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
Communication between the Mobeye CM4410 and the Mobeye Internet Portal takes
place via data (and SMS as fallback). Messages can be sent to an app (via the portal)
as a push message. If the notification is confirmed in the app, it will not be forwarded
to subsequent contacts (alternatively a group message is possible). If the message is
not confirmed (or the app is not used), it can still be sent by call (with spoken text),
SMS or email. A credit system applies to calling and SMS texting, the other methods
are unlimited. At initialisation and contract renewal, a starting credit is loaded, which
is sufficient for most users. In the event of a low balance, the account holder will
receive an email with the advice to top up online. The credit balance has an unlimited
validity period and applies to all devices under one account.

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2.2 MOBEYE CM4410 WITH OWN SIM CARD
The Mobeye fire alarm communicator CM4410, equipped with your own SIM card,
has the following standard behavior as a factory setting:
- In case the Ei Electronics fire detector activates the input of the Mobeye
communicator (CM4410), the alarm module sends an alarm SMS text message
and calls the phone numbers as programmed in by the user.
- When the batteries need to be replaced, the Mobeye GSM communicator sends a
‘battery low’ SMS text message to the first telephone number.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye GSM fire alarm communicator CM4410, at least the
following steps need to be taken in the following order:
1. Insert the SIM card and the batteries
2. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Enter the program mode
d. Program the options and synchronise
e. User of the portal and the app
3. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
4. Mount the Mobeye CM4410 to the ceiling
5. Connect the Ei Electronics detector and close the cover
6. Perform a test
Step 3 is described in chapter 7.
3.1 INSERT THE SIM CARD AND THE BATTERIES
Follow the steps in the picture to insert the SIM card into the module.

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When using the Mobeye SIM card:
The supplied SIM card has a PIN code protection, which means that it can only be
used in the Mobeye device. Note: do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and can make
calls and send text messages. The PIN code is "0000", or the SIM is PIN code free.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: The settings are saved in the device memory.
Insert the batteries
Insert the two batteries (CR123) in the module. Use the +/- indication for the
correct placement.
3.2 NETWORK CONNECTION AND PROGRAM MODE
After placing the batteries the Mobeye CM4410 will search for the network. The
LED flashes green and red. This process normally takes 10-30 seconds, in a new
device this can take some minutes. When the network has been established the
LED will first blink green rapidly and next stay green (or flashes 1 sec. on/1 sec. off
in case the unit has not been configured yet).
After 3 minutes a time-out occurs, after which the communication module switches
off in order to save the batteries. In this low power mode the LED flashes once per
3 seconds. It will search for network connection once it needs to send notifications.
It can been forced to establish a network connection by re-inserting the batteries.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
The method of programming when using your own SIM card is described in
chapter 7.
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on
the portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]m).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
If the SIM card and batteries are already installed, a pop-up will appear, where you
assign a name and location to the device. You can change these later.
(If you have not installed the SIM card and batteries before, you will first be asked
to select the device type, in your case it will be “CM4410”.)
Add Device
Activate SIM card

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At the moment you accept the price and terms, you confirm the subscription. You
will be taken to the payment screen. You will receive an invoice for the mentioned
amount. Your new device is now visible on the dashboard.
Before the device is ready for use, first prepare the settings and alarm forwarding.
See next paragraphs to learn how to do this.
4.3 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way
you prepare the settings, to be picked up by the device. Since the Mobeye device
is leading in the communication between the portal and the device, the data
synchronisation is done after:
1) any message to the portal (e.g. the regular test message, alarm, low batteries).
2) reinserting batteries.
4.4 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm) messages
in the last 24 hours, (missed) test messages and low battery status. Select a device
to go to the details of a specific device.
Status & History
The status block shows values that provide information about the unit.
If the "Synchronized" status is set to "No", there are new settings or alarm numbers
that still need to be transferred to the device.
The network strength value at the last communication session is shown. If the value
is lower than -95dB, consider another location for the device.
Click on the position icon to see the geographical location during the last report.
Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the overview.

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Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do this, click
on the "edit" icon and type in the security code (factory setting is "1111"). See
chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device (synchronized).
See Fout! Verwijzingsbron niet gevonden. for more information about
synchronizing.
The device data contain the name and location of the device and can be changed
here. These texts are mentioned in every text message and e-mail message to
indicate the device. A free text is available as an internal comment field. This is not
included in reports.
Alarm dispatch
In the block "Contacts for messages" you link the contact persons who receive
alarm and service messages via push notification, call, text message and/or e-mail.
Service messages can be warnings about missed test messages and low battery
voltage.
To add a contact person, first create it as a contact. This can be done via the +or
in the main menu under the blue Contacts tab.
Tips:
- The alarm messages (including the voice call) consist of a combination of the
name, location and message text.
- Always insert a contact to receive service messages by e-mail.
- Assign calls and text messages only after the test phase in order to save credits.
Message texts
The message texts contain the texts that, in addition to the name and location, are
included in the messages. These texts can be adapted to your own text.

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5. POSSIBLE SETTINGS
The Mobeye fire alarm communicator CM4410 has setting options that influence
the behaviour of the module. If connected on the Mobeye Internet Portal, the
settings are prepared in the portal (see chapter 4). If your own SIM card is used,
programming is done via SMS commands (see chapter 3).
5.1 ALARM PHONE NUMBERS
When using Mobeye Internet Portal: an unlimited number of contacts can receive
the alarm messages. These are set in the portal.
When using your own SIM card: the Mobeye CM-Guard can inform 5 telephone
numbers in the event of an alarm. It is mandatory to set at least one number
(TEL1). The numbers set are used for the telephone calls and/or SMS messages
from the unit.
5.2 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye GSM fire alarm communica-
tor CM4410 can send regular test messages (keep alive) to the Mobeye Internet
Portal, to ensure the proper functioning of the unit. The test message will also be
sent if the unit is disarmed. The Mobeye Internet Portal expects the test message
and checks the timely receipt. The monitoring of the test messages follows the
‘management by exception’ rule: only if the message was not received, the ‘service’
contacts will receive a notification.
The timing of the test message can be programmed. Since new settings (options)
will be synchronised after the test message, setting a specific time of the test
message can help the process of remote programming. Example: if you force a
daily test message at 17.30 hrs, you can prepare new settings and be sure they are
loaded into the device before the evening.
The interval between the test messages can be set between 0 days (no test
message) and 30 days. The default test interval is set to "7" (weekly test message).

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When using your own SIM card: The Mobeye fire alarm communicator CM4410 can
send regular test SMS messages (keep alive) to the first phone number (TEL1), to
ensure the proper functioning of the unit. The test message function is only active
if the unit is armed. The timing of the test message is determined by the time of
programming. The test time can also be programmed. The interval between the
test messages can be set between 0 days (no test message) and 30 days. The
default test interval is set to "0" (no test message).
5.3 CALL AND/OR SMS (OWN SIM CARDS)
When using your own SIM card, by default the CM4410 will call and send SMS text
messages. It is possible to suppress one of these. By turning off the CALL, the unit
will only send SMS text messages. By turning off the SMS, it will only call. The
default both values are set to "ON".

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6. MOUNT THE CM4410 AND PERFORM A TEST
6.1 MOUNT THE CM4410 HOUSING TO THE CEILING
Mount the housing in which the module is fixed to the desired place to the ceiling,
using the plugs and screws which can be found inside the Ei Electronics box. Please
refer to the Ei Electronics manual for the ideal location and installation method.
6.2 CONNECT THE EI DETECTOR AND CLOSE THE COVER
Remove the back cover from the Ei Electronics detector. The
CM4410 will be used as back cover.
Press the green cabled connector to the pins of the Ei
Electronics detector. Next to the pins the text 1 2 is written.
Be sure that the (in most situations) grey connector in the Ei
Electronics detector was removed.
Hold the EI detector to prevent tension on the wires!
Bring the Ei Electronics detector and the back cover with GSM module to each
other at the correct position and turn the detector gently clockwise until it is closed
and locked. In the EI detector a red light will flash regularly.

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6.3 PERFORM A TEST
After the previous steps, the fire detector is operational.
In order to execute a test, press the TEST & HUSH (or TEST & STUMM) button of
the Ei detector during a few seconds (this can take up to 5 seconds). Hold it for
another two seconds after the siren starts sounding. Now the communicator will
establish network connection to send the notification to the contact persons.
Note: make sure the cover is closed, so that the fire detector and the CM4410 are
locked.

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7. PROGRAMMING WHEN USING OWN SIM CARD
If your own SIM card is used, programming proceeds via SMS commands. For this
purpose the communication module requires network connection. After
programming the units needs to be mounted and tested as described in chapter 6.
7.1 PROGRAM MODE
The Mobeye fire alarm communicator CM4410 switches to the program mode after
placing the batteries. First the communication module establishes network
connection. During this time the LED flashes green and red. Next it will shortly flash
very fast. Within 10-30 seconds the connection is established and the status LED
starts flashing 1 sec. on/1 sec. off (or stays on continuously in case the first
telephone number has been configured).
During the first 3 minutes, the communication module remains active, ready to
receive SMS commands. After 3 minutes a time-out occurs and the communication
module switches off in order to save the batteries.
7.2 PROGRAMMING THE SETTINGS BY SMS
When using your own SIM card, all settings are programmed in by SMS text
messages:
1. Make sure the CM4410 is in program mode (please refer to 7.1).
2. Send an SMS text message with the (security) code and the command.
3. The green LED blinks 3 times to indicate the successful configuration. In case
of an incorrect command, the red LED flashes 5 times.
SMS messages have the following content: CODE COMMAND:OPTION
Example: 1111 TEL1:[phone]
- CODE stands for the security code, factory setting is 1111.
- Do not forget the space character between (security) code and command.

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- The commands are case insensitive.
- Several commands may be combined in one SMS message (with a maximum
of 160 characters) by placing a # between the commands.
CODE COMMAND:OPTION#COMMAND:OPTION#COMMAND:OPTION
- All settings are saved and remain saved, even when the unit has no power or
the batteries are removed.
In chapter 5 the options are explained.
In chapter 7.3 all possible SMS commands are listed.
7.3 PROGRAM AT LEAST ONE TELEPHONE NUMBER
The Mobeye CM4410 is able to send messages up to 5 telephone numbers. The
first telephone number (TEL1) is mandatory. This number will receive, next to alarm
message, also system messages such as battery low and keep-alive message. The
telephone number TEL1 is programmed via an SMS command. This can be done
from any telephone, making it possible to program someone else's number. The
TEL1 telephone will receive a confirmation text message with the security code.
SMS command 1st telephone number: CODE TEL1:
example: 1111 TEL1:07212345678
.... similar for TEL2 ... TEL5
To program international numbers, start with 00 followed by the country code (for
example 0044123456789).
example: 1111 TEL1:0044612345678

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7.4 LIST OF SMS COMMANDS
When using your own SIM card, the settings are programmed via SMS commands.
See chapter 7 for the programming method and chapter 5 for an explanation per
setting. The commands are case insensitive.
Setting
SMS Command
Options
Default value
Change security code
INSTCODE:
0000···9999
1111
Set telephone number for
alarm messages
TEL1:
...
TEL5:
Empty
Delete telephone number
DEL1
...
DEL5
Identification text
NAME:
20 characters
Mobeye
Interval ‘test SMS’
TEST:
0···30 (days)
0
Time test message
TESTTIME:
hhmm
Call on/off
CALL:
ON, OFF
ON
SMS on/off
SMS:
ON, OFF
ON
Alarm text input 1
TEXT1:
20 characters
Fire alarm!
Actual time
TIME:
hhmm
Empty
Actual date
DATE:
yyyymmdd
Empty
Examples:
Set phone number 1: 1111 TEL1:0712345678
Delete phone number 1: 1111 del1
Be aware of the space between “1111” and the command.

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7.5 SMS REPORTS WHEN USING YOUR OWN SIM CARD
Several lists and status reports can be retrieved by sending an SMS text message to
the Mobeye CM4410, from any telephone number. Before sending the request,
make sure the unit is in the program mode (please refer to 7.1).
Upon sending the command, the Mobeye CM4410 returns an SMS text message to
the originator of the request. The commands are case insensitive.
STATUS REQUEST
The status can be requested by sending following SMS text message. The status
includes the status of the input, power and batteries.
SMS command status request: STATUS?
example: 1111 STATUS?
LIST OF SETTINGS
The settings can be requested by sending following SMS text message:
SMS command list basic settings: SET?
example: 1111 SET?
LIST OF PHONE NUMBERS
The list of phone numbers can be requested by following SMS text message:
SMS command list of phone numbers: CALL?
example: 1111 CALL?
GSM SIGNAL STRENGTH
The signal strength of the used mobile network can be requested. If the network is
weak, it is advised to use a SIM card of another network provider or an external
antenna (a Mobeye accessory). The signal strength can be requested by sending
following SMS text message:
SMS command request signal: NETWORK?
example: 1111 NETWORK?