Mobeye WaterGuard-FS User manual

USER MANUAL
Mobeye®WaterGuard-FS
CM4300FS
SW version 1.n

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CONTENTS
1. General description 4
2. Standard behaviour 5
2.1 WaterGuard-FS with Mobeye SIM and Internet Portal 5
2.2 Mobeye WaterGuard-FS with own SIM card 6
3. Getting started 7
3.1 Open the casing and insert the SIM card 7
3.2 Connect the float sensor 8
3.3 Insert the batteries 8
3.4 Connect an external power supply (optionally) 9
3.5 Connect a sensor to input 2 (optionally) 9
3.6 Network connection and program mode 10
4. Programming when using the Mobeye SIM and portal 11
4.1 Sign up in the Mobeye Internet Portal 11
4.2 Register the Mobeye SIM card 11
4.3 Configuration and synchronisation 12
4.4 Basics of the Mobeye Internet Portal 12
4.5 How to activate the WaterGuard-FS 14
4.6 System reset 15
5. Possible settings 16
5.1 Alarm phone numbers 16
5.2 Test message 16
5.3 Input type 17
5.4 Alarm delay time 17
5.5 Inactive time 17
5.6 Alarm repeat time 17
5.7 Alarm restore message 17
5.8 Power failure message 18
5.9 Power failure delay time 18
5.10 Automatic arming / disarming 18
5.11 Buttonlock 19
5.12 Low power mode 19
5.13 Call and/or SMS (own SIM cards) 19
6. Programming when using own SIM card 20
6.1 Program mode 20
6.2 Programming the settings by SMS 20
6.3 Program at least one telephone number 21
7. List of SMS commands for programming with own SIM 22
7.1 List of SMS commands 22
7.2 How to activate the WaterGuard-FS 24
7.3 System reset 24
7.4 SMS reports when using own SIM card 25
7.5 Technical messages 26
8. Status feedback 27

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Attention! Very important
This user manual contains important guidelines for the installation and usage of
the Mobeye® device as described in this manual. Please read these thoroughly
before you start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions
for use, no liability is accepted and the warranty becomes void. The user must
regularly check the proper functioning of the Mobeye®device. The manufacturer
cannot be held liable for (direct and indirect) damage as a result of incorrect
operation or incorrect functioning of the device, software, internet or telecom
connection. The manufacturer is in no way liable for the loss of personal
passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded
(not lower than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for
external use.
•The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are
present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®
repair.
• If the device must be repaired, only original replacement components may be
used. The use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages
and making telephone calls after an alarm situation. Other uses are not permitted
and may invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product,
please take it to a waste collection point for disposal or to your sales point. Bring
empty batteries to a recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye WaterGuard-FS is a monitoring device with an integrated
communication module used to send alarm notifications after detection of a
water based fluid using the float sensor or after the activation of an
additional input. It can run battery operated or externally powered. If an
external power supply is used, it can also send a power failure alarm.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the
WaterGuard-FS uses the 4G LTE-M network. This network has a strong
network coverage, deep penetrability in buildings and also works in remote
areas. The Mobeye SIM card is a 'multi-provider' and can be used
internationally; it may choose from several providers per country. In case of a
network problem it will switch to another provider or fall back to 2G. In
addition, the Mobeye SIM card offers access to the Mobeye Internet Portal.
This management environment gives the device essential functions such as
online programming, display of status and history, extensive possibilities for
reporting messages and will also monitor test messages (keep alive).
Optionally, alarm messages are sent as a push message via an app. The
relevant contact person will receive instructions and an installation link on
their phone.
It is also possible to place your own (2G) SIM card. The most important alarm
functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet
portal features will not work.
Where the installation steps differ for both modes of use, this is indicated.
The use of the Mobeye Internet Portal with Mobeye SIM card is also referred
to as Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 WATERGUARD-FS WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye WaterGuard-FS with Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following behaviour as factory settings:
- When the float sensor is closed the Mobeye WaterGuard-FS sends an
alarm message to the Mobeye Internet Portal. The Portal forwards the
alarm as push notification, call (spoken message), text message and/or e-
mail to the ‘alarm contacts’.
- As soon as the sensor opens again (the water has gone) a message is sent
to the Mobeye Internet Portal. The Portal forwards this to the ‘alarm
contacts’.
- In case the second input is activated by a sensor, the Mobeye
WaterGuard-FS sends an alarm message to the Mobeye Internet Portal.
The Portal forwards the alarm to the ‘alarm contacts’.
- When the float sensor or the second input remain in the alarm status, the
Mobeye WaterGuard-FS repeats sending the alarm message via the
Mobeye Internet Portal every four hours.
- When an external power supply is used and a power failure occurs, the
Mobeye WaterGuard-FS sends a ‘power failure’ message to Mobeye
Internet Portal, to be forwarded to the ‘alarm contacts’. When the power
is restored, the Mobeye WaterGuard-FS sends a ‘power restored’
message.
- When the batteries need to be replaced, the Mobeye WaterGuard-FS
sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check
(default: every 7 days). If these are not received in time, the portal sends
an exception message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
Communication between the Mobeye WaterGuard-FS and the Mobeye
Internet Portal takes place via data (and SMS as fallback). Messages can be
sent to an app (via the portal) as a push message. If the notification is
confirmed in the app, it will not be forwarded to subsequent contacts
(alternatively a group message is possible). If the message is not confirmed

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(or the app is not used), it can still be sent by call (with spoken text), SMS or
email. A credit system applies to calling and SMS texting, the other methods
are unlimited. At initialisation and contract renewal, a starting credit is
loaded, which is sufficient for most users. In the event of a low balance, the
account holder will receive an email with the advice to top up online. The
credit balance has an unlimited validity period and applies to all devices
under one account.
2.2 MOBEYE WATERGUARD-FS WITH OWN SIM CARD
The Mobeye WaterGuard-FS, equipped with your own SIM card, has the
following standard behavior as factory settings:
- When the float sensor is closed, the Mobeye WaterGuard-FS sends an
alarm SMS text message and calls the phone numbers programmed in by
the user. The SMS message contains the text ‘Mobeye water alarm’.
- As soon as the sensor opens again (the water has gone), an SMS text
message is sent to the phone numbers programmed in by the user
containing the text ‘Water level OK’.
- When the additional input is activated by a sensor, the Mobeye
WaterGuard-FS sends an alarm SMS text message and calls the phone
numbers programmed in by the user.
- When the water sensor or the second input remain in the alarm status,
the Mobeye WaterGuard-FS repeats sending the SMS alarm message
every four hours.
- When the batteries need to be replaced, the Mobeye WaterGuard-FS
sends a ‘low battery’SMS text message to the first telephone number.
- When an external power supply is used and a power failure occurs, the
Mobeye WaterGuard-FS sends a ‘power failure’ SMS text message to
telephone numbers and calls them. When the power is restored, the
Mobeye WaterGuard-FS sends a ‘power restored’ SMS text message.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye WaterGuard-FS, at least the following steps
need to be taken in the following order:
1. Open the casing and insert the SIM card
2. Connect the float sensor
3. Insert the batteries
4. Connect an external power supply (optionally)
5. Connect a sensor to the input (optionally)
6. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Program the settings and synchronise
d. Use of the portal and app
7. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 4 are described in sections 3.1 up to 3.4.
Step 5 is described in chapter 4. Step 6 can be found in chapter 6.
3.1 OPEN THE CASING AND INSERT THE SIM CARD
Open the casing by pressing the corners of the front panel with both thumbs.
Insert the SIM card into the module.

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When using the Mobeye SIM card:
The Mobeye SIM card is PIN code secured and will only work in a Mobeye
device. Please do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and can
make calls and send text messages. The PIN code is "0000", or the SIM card
is PIN code free.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone
and entering the 'security' menu.)
Note: make sure that the power supply is removed when inserting or
changing the SIM card. The settings are stored in the device memory.
3.2 CONNECT THE FLOAT SENSOR
Insert the 2 wires of the external float sensor
through the hole of the enclosure to the inside
part and next in the two connectors of input 1
(press on the green pins for connecting the
wires). It does not matter which wire is connected
to which connector. If necessary the wires can be
extended up to 100 meter using appropriate wire
material.
Mount the floater to a fixed place in horizontal
position with the moving part in open status.
Mount the sensor at the height where the
presence of water shall be detected. In case the
floater shall be closed in normal situation (and be
opened after water detection), the input type
need to be changed to NC (see paragraph 5.3).
3.3 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the
correct placement. If you replace the batteries the settings will not be
deleted, since they are stored in the device memory.

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3.4 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the WaterGuard-FS is designed to run on batteries, it is possible to
use an external power supply. In this mode the module is always connected
with the mobile network and therefore always in program mode. When the
power fails, the batteries take over and a power
failure alarm message is sent. The module
continues operating albeit in the low power
mode. This means the communication module
switches off and only establishes network
connection when it needs to send an alarm
notification, test message or low battery alert.
Connect the power adapter (or any other regulated 12-24V DC power
supply) to the power input of the connector (press on the green pins to
connect the wires).
Mobeye adapter 10027 position
- V+ to “+” black lead with white stripe left
- Ground to “-“black lead 2nd from left
3.5 CONNECT A SENSOR TO INPUT 2 (OPTIONALLY)
A second sensor can be connected to input 2,
for instance a second float sensor or failure
signal.
Insert the 2 wires of an external sensor through
the hole in the casing and insert them in the two
connectors of input 2 (press on the green pins
for connecting the wires). It does not matter
which wire is connected to which connector.
As default the input is programmed as Normally Open (NO) contact. This
means the input is triggered if the input is closed for at least 1 second. In
case the contact is Normally Closed (NC), see paragraph 5.4. If the sensor
needs to be activated for a longer period before triggering an alarm, see 5.4.
If a recovery message after an alarm reset is desired, see 5.7.

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3.6 NETWORK CONNECTION AND PROGRAM MODE
After placing the batteries (and external power) the Mobeye WaterGuard-FS
will search for the network. The outside LED flashes green and red. This
process normally takes 10-30 seconds, in a new device this can take some
minutes. When the network has been established the LED will first blink
green rapidly and next stay green (or flashes 1 sec. on/1 sec. off in case the
unit has not been configured yet).
In a battery-operated unit a time-out occurs after 3 minutes,
after which the communication module switches off in order
to save the batteries. In this low power mode the LED flashes
once per 3 seconds. It will search for network connection
once it needs to send notifications. It can also been forced to
establish a network connection by re-inserting the batteries
or pressing the button at the back for 5 seconds.
If the WaterGuard-FS is connected to an external power supply, it has
continuous network connection and is permanently in program mode.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account.
Follow the instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation
login on the portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([e-mail]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
If the SIM card and batteries are already installed, a pop-up will appear,
where you assign a name and location to the device. You can change these
later.
(If you have not installed the SIM card and batteries before, you will first be
asked to select the device type, in your case it will be “CM4300FS”.)
At the moment you accept the price and terms, you confirm the subscription.
You will be taken to the payment screen. You will receive an invoice for the
mentioned amount. Your new device is now visible on the dashboard.
Before the device is ready for use, first prepare the settings and alarm
forwarding. See next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In
this way you prepare the settings, to be picked up by the device. Since the
Mobeye device is leading in the communication between the portal and the
device, the data synchronisation is done after:
1) any message to the portal (e.g. the regular test message, alarm, low
batteries).
2) reconnecting power and reinserting batteries.
3) pressing the button (at the backside) for 5 seconds.
4) pressing the SYNC symbol in the portal settings (only visible if external
power is connected), or sending the SMS command 1111 SYNC to the
phone number in the unit (1111 is the security code in factory settings).
During the data exchange with the portal, the LED flashes green. A battery-
operated unit will first blink red-green while connecting to the network.
4.4 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm)
messages in the last 24 hours, (missed) test messages and low battery status.
If devices in the dashboard have logging functions, the dashboard changes
when you click on "Diagrams" or "Gauges" in the gray bar.
Select a device to go to the details of a specific device.
Status & History
The status block shows values about the status of the unit.
If the "Synchronised" status is set to "No", there are new settings or alarm
numbers that still need to be transferred to the device.
The network strength value at the last communication session is shown. If
the value is lower than -98 dB, consider another location for the device.
Click on the position icon to see the geographical location during the last
report. Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the list.

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Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do
this, click on the "edit" icon and type in the security code (factory setting is
"1111"). See chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device
(synchronized). See 4.3 for more information about synchronizing.
In the block “device data”the name and location of the device can be
changed. These texts are mentioned in the call, text message and e-mail to
indicate the device. A free text is available as an internal comment field. This
is not included in reports.
Alarm dispatch
In the block "Contacts for messages" you link the contact persons who
receive alarm and service messages via push notification, call, text message
and/or e-mail. Service messages can be warnings about missed test
messages and low battery voltage.
To add a contact person, first create it as a contact. This can be done via the
+or in the main menu under the blue Contacts tab.
Tips:
- The alarm messages (including the voice call) consist of a combination of
the name, location and message text.
- Always insert a contact to receive service messages by e-mail.
- Assign calls and text messages only after the test phase in order to save
credits.
Message texts
The message texts contain the texts that, in addition to the name and
location, are included in the messages. These texts can be adapted to your
own text.

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How to activate the WaterGuard-FS
After the previous steps the Mobeye WaterGuard-FS is ready for use. It is
armed automatically.
In order to switch off (disarm) the WaterGuard-FS:
- Press the button at the backside for 1 second. The
green LED switches off to indicate the disarmed
status.
In the disarmed status the Mobeye WaterGuard-
FS will not send alarm notifications. The unit
remains active and is able to switch on time-
controlled and to send test and 'low battery
voltage' messages.
In order to switch on (arm) the Mobeye WaterGuard-FS:
- Press the button at the backside for 1 second. The green LED blinks once
every 3 seconds (battery-powered) or stays on continuously (in case of an
external power supply).
If powered externally (with network connection), switching can be done via
SMS commands:
SMS command to switch on: CODE ARM (e.g. 1111 ARM)
SMS command to switch off: CODE DISARM (e.g. 1111 DISARM)
To update the status in the Mobeye Internet Portal: press the button for 5
seconds, or - if the device is externally powered - send a question mark to
the unit (without code).

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4.5 SYSTEM RESET
To reset the WaterGuard-FS two steps are necessary, in following sequence:
1. Delete the Mobeye WaterGuard-FS from the Mobeye Internet Portal
Go to "Device Settings" and click on the delete icon in the "Device" block.
Then confirm your choice.
2. Reset the Mobeye WaterGuard-FS to its factory settings
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed
for (about) another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED will blink green to indicate that the
module is not configured. The security code is back to factory settings as
well.
The SIM card is now disconnected and is visible on the "Add device" screen.
The SIM card can be used again in another (or the same) Mobeye device in
combination with the portal.

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5. POSSIBLE SETTINGS
The Mobeye WaterGuard-FS has many setting options that influence the
behaviour of the module. If connected on the Mobeye Internet Portal, the
settings are prepared in the portal (see chapter 4). If your own SIM card is
used, programming is done via SMS commands (see chapter 7).
5.1 ALARM PHONE NUMBERS
When using Mobeye Internet Portal: an unlimited number of contacts can
receive the alarm messages. These are set in the portal.
When using your own SIM card: the Mobeye WaterGuard-FS can inform 5
telephone numbers in the event of an alarm. It is mandatory to set at least
one number (TEL1). The numbers set are used for the telephone calls and/or
SMS messages from the unit.
5.2 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye WaterGuard-FS can
send regular test messages (keep alive) to the Mobeye Internet Portal, to
ensure the proper functioning of the unit. The test message will also be sent
if the unit is disarmed. The Mobeye Internet Portal expects the test message
and checks the timely receipt. The monitoring of the test messages follows
the ‘management by exception’ rule: only if the message was not received,
the ‘service’ contacts will receive a notification.
The timing of the test message can be programmed. Since new settings
(options) will be synchronised after the test message, setting a specific time
of the test message may help the process of remote programming. Example:
if you force a daily test message at 17.30 hrs, you can prepare new settings
and be sure they are loaded into the device before the evening.
The interval between the test messages can be set between 0 days (no test
message) and 30 days. The default test interval is set to "7" (weekly).
When using your own SIM card: The Mobeye WaterGuard-FS can send
regular test SMS messages (keep alive) to the first phone number (TEL1), to
ensure the proper functioning of the unit. The test message function is only
active if the unit is armed. The timing of the test message is determined by
the time of programming. The test time can also be set. The interval between
the test messages can be set between 0 days (no test message) and 30 days.
The default test interval is set to "0" (no test message).

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5.3 INPUT TYPE
The input type defines the character of the inputs IN1, IN2. This can be
Normally Open (NO) or Normally Closed (NC). If an input is set to "NO", the
alarm will be triggered as soon as the terminals of the input are closed. If the
input is set to NC, the alarm is triggered when the connection between the
input terminals is broken. The default input type is set to "NO".
5.4 ALARM DELAY TIME
The input delay time defines the time that the input is triggered before an
alarm is initiated. If the input returns to the non-alarm status within the delay
time, no alarm is sent. The time can be set between 0 and 999 seconds. As
default, the input delay time is set to 1 second.
5.5 INACTIVE TIME
The “inactive time” defines the time an input is not active after an activation.
During the inactive time, no new alarm message will be sent. Only when the
input returned to the non-alarm status, gets activated again and remains
active, an alarm will be sent yet after the inactive time. If the time is set to “0”
(minutes), the input will be active again immediately after returning to the
non-alarm status. The time can be set between 0 and 60 minutes. As default,
the inactive time is set to “0”.
5.6 ALARM REPEAT TIME
In order to emphasize the urgency of the alarm messages, all alarms can be
repeated. As long as the water sensor or an input has not returned to the
inactive status, the alarm messages will be repeated after the ‘alarm repeat
time’. The repeat interval can be set between 0 and 999 minutes. As default
the alarm repeat time is set to 0 minutes (no repeat).
5.7 ALARM RESTORE MESSAGE
In factory setting, the Mobeye WaterGuard-FS will send a recovery message
on the water sensor, but does not send a recovery message if an input 2
alarm has been restored. If this is desired, an “action rule” can be
programmed for this via an SMS command. For this purpose, the device
must be in program mode (see 3.6).

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When using the Mobeye Internet Portal
1111 IN2RESET:SEND Restore message via portal for input 2
After a first restore message the text is visible (and can be changed) under
the message texts in the Mobeye Internet Portal.
When using your own SIM card (replace yourowntext for another text)
1111 IN2RESET:SEND,yourowntext Restore SMS for input 2
For more information, see the support page on www.mobeye.com.
5.8 POWER FAILURE MESSAGE
If the Mobeye WaterGuard-FS is supplied with external power and the power
fails, it can send alarm messages. If the setting is "OFF", no message is sent.
When set to “ALARM”, notifications are sent to the set contacts. When using
your own SIM card, the setting “ALERT” only results in an SMS notification to
TEL1. The default setting is "ALERT".
5.9 POWER FAILURE DELAY TIME
To avoid false alarms caused by short power failures, a power failure delay
time can be set. This defines the time between the initial power failure and
the alarm notification. If the power is restored within the delay time, no
alarm is sent. The time can be set between 0 and 24 hours. As default, the
delay time is set to 4 hours.
5.10 AUTOMATIC ARMING / DISARMING
The Mobeye WaterGuard-FS only works if the unit is armed, which is done
via the on/off button. It is possible to automatically arm and disarm the unit,
based on an arming and/or disarming time scheme. Two schemes can be
entered, which can be assigned to the days in the week (e.g. to have a
different weekend scheme).
As default the automatic (dis) arming times are valid for all days. It is possible
to assign them to only a few days in the week. In this way it is possible to
have two different schemes, which are valid on different days.
As value the weekdays can be entered. Monday is 1, Tuesday is 2, etc. If the
scheme is valid for several days, the days can be set in a row (e.g. 12345
means Monday till Friday).

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Example: to arm the system only during weekdays, from 6AM to 7PM, set the
TIMEARM1 to 06:00, TIMEDISARM1 to 19:00 and DAYS1 to 12345.
(Only) when using your own SIM card, the DATE and TIME must also be set
manually. The portal synchronizes this automatically.
5.11 BUTTONLOCK
It can be useful to lock the on/off button to prevent the unit from being
switched off unintentionally. As default the buttonlock is unlocked (so, the
button is enabled). To disable the button, the buttonlock needs to be
switched to "ON".
5.12 LOW POWER MODE
The low power mode is only important with an externally powered Mobeye
WaterGuard-FS. If the (factory) mode is set to “OFF”, the communication
module will always have a network connection. When set to “ON” the
behaviour is the same as for a battery-powered device; the communication
module is turned off as much as possible to minimize power consumption.
Note: in low power mode the module cannot be reached via SMS
commands.
5.13 CALL AND/OR SMS (OWN SIM CARDS)
When using your own SIM card, by default the WaterGuard-FS will call and
send SMS text messages. It is possible to suppress one of these. By turning
off the CALL, the unit will only send SMS text messages. By turning off the
SMS, it will only call. The default both values are set to "ON".