Mobeye WaterGuard-FS User manual

USER MANUAL
Mobeye®WaterGuard-FS
CM4300FS
SW version 1.n

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CONTENTS
1. General description 4
2. Standard behaviour 5
2.1 WaterGuard-FS with Mobeye SIM and Internet Portal 5
2.2 Mobeye WaterGuard-FS with own SIM card 6
3. Getting started 7
3.1 Open the casing and insert the SIM card 7
3.2 Connect the float sensor 8
3.3 Insert the batteries 8
3.4 Connect an external power supply (optionally) 9
3.5 Connect a sensor to input 2 (optionally) 9
3.6 Network connection and program mode 10
4. Programming when using the Mobeye SIM and portal 11
4.1 Sign up in the Mobeye Internet Portal 11
4.2 Register the Mobeye SIM card 11
4.3 Configuration and synchronisation 12
4.4 Basics of the Mobeye Internet Portal 12
4.5 How to activate the WaterGuard-FS 14
4.6 System reset 15
5. Possible settings 16
5.1 Alarm phone numbers 16
5.2 Test message 16
5.3 Input type 17
5.4 Alarm delay time 17
5.5 Inactive time 17
5.6 Alarm repeat time 17
5.7 Alarm restore message 17
5.8 Power failure message 18
5.9 Power failure delay time 18
5.10 Automatic arming / disarming 18
5.11 Buttonlock 19
5.12 Low power mode 19
5.13 Call and/or SMS (own SIM cards) 19
6. Programming when using own SIM card 20
6.1 Program mode 20
6.2 Programming the settings by SMS 20
6.3 Program at least one telephone number 21
7. List of SMS commands for programming with own SIM 22
7.1 List of SMS commands 22
7.2 How to activate the WaterGuard-FS 24
7.3 System reset 24
7.4 SMS reports when using own SIM card 25
7.5 Technical messages 26
8. Status feedback 27

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Attention! Very important
This user manual contains important guidelines for the installation and usage of
the Mobeye® device as described in this manual. Please read these thoroughly
before you start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions
for use, no liability is accepted and the warranty becomes void. The user must
regularly check the proper functioning of the Mobeye®device. The manufacturer
cannot be held liable for (direct and indirect) damage as a result of incorrect
operation or incorrect functioning of the device, software, internet or telecom
connection. The manufacturer is in no way liable for the loss of personal
passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded
(not lower than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for
external use.
•The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are
present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®
repair.
• If the device must be repaired, only original replacement components may be
used. The use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages
and making telephone calls after an alarm situation. Other uses are not permitted
and may invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product,
please take it to a waste collection point for disposal or to your sales point. Bring
empty batteries to a recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye WaterGuard-FS is a monitoring device with an integrated
communication module used to send alarm notifications after detection of a
water based fluid using the float sensor or after the activation of an
additional input. It can run battery operated or externally powered. If an
external power supply is used, it can also send a power failure alarm.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the
WaterGuard-FS uses the 4G LTE-M network. This network has a strong
network coverage, deep penetrability in buildings and also works in remote
areas. The Mobeye SIM card is a 'multi-provider' and can be used
internationally; it may choose from several providers per country. In case of a
network problem it will switch to another provider or fall back to 2G. In
addition, the Mobeye SIM card offers access to the Mobeye Internet Portal.
This management environment gives the device essential functions such as
online programming, display of status and history, extensive possibilities for
reporting messages and will also monitor test messages (keep alive).
Optionally, alarm messages are sent as a push message via an app. The
relevant contact person will receive instructions and an installation link on
their phone.
It is also possible to place your own (2G) SIM card. The most important alarm
functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet
portal features will not work.
Where the installation steps differ for both modes of use, this is indicated.
The use of the Mobeye Internet Portal with Mobeye SIM card is also referred
to as Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 WATERGUARD-FS WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye WaterGuard-FS with Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following behaviour as factory settings:
- When the float sensor is closed the Mobeye WaterGuard-FS sends an
alarm message to the Mobeye Internet Portal. The Portal forwards the
alarm as push notification, call (spoken message), text message and/or e-
mail to the ‘alarm contacts’.
- As soon as the sensor opens again (the water has gone) a message is sent
to the Mobeye Internet Portal. The Portal forwards this to the ‘alarm
contacts’.
- In case the second input is activated by a sensor, the Mobeye
WaterGuard-FS sends an alarm message to the Mobeye Internet Portal.
The Portal forwards the alarm to the ‘alarm contacts’.
- When the float sensor or the second input remain in the alarm status, the
Mobeye WaterGuard-FS repeats sending the alarm message via the
Mobeye Internet Portal every four hours.
- When an external power supply is used and a power failure occurs, the
Mobeye WaterGuard-FS sends a ‘power failure’ message to Mobeye
Internet Portal, to be forwarded to the ‘alarm contacts’. When the power
is restored, the Mobeye WaterGuard-FS sends a ‘power restored’
message.
- When the batteries need to be replaced, the Mobeye WaterGuard-FS
sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check
(default: every 7 days). If these are not received in time, the portal sends
an exception message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
Communication between the Mobeye WaterGuard-FS and the Mobeye
Internet Portal takes place via data (and SMS as fallback). Messages can be
sent to an app (via the portal) as a push message. If the notification is
confirmed in the app, it will not be forwarded to subsequent contacts
(alternatively a group message is possible). If the message is not confirmed

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(or the app is not used), it can still be sent by call (with spoken text), SMS or
email. A credit system applies to calling and SMS texting, the other methods
are unlimited. At initialisation and contract renewal, a starting credit is
loaded, which is sufficient for most users. In the event of a low balance, the
account holder will receive an email with the advice to top up online. The
credit balance has an unlimited validity period and applies to all devices
under one account.
2.2 MOBEYE WATERGUARD-FS WITH OWN SIM CARD
The Mobeye WaterGuard-FS, equipped with your own SIM card, has the
following standard behavior as factory settings:
- When the float sensor is closed, the Mobeye WaterGuard-FS sends an
alarm SMS text message and calls the phone numbers programmed in by
the user. The SMS message contains the text ‘Mobeye water alarm’.
- As soon as the sensor opens again (the water has gone), an SMS text
message is sent to the phone numbers programmed in by the user
containing the text ‘Water level OK’.
- When the additional input is activated by a sensor, the Mobeye
WaterGuard-FS sends an alarm SMS text message and calls the phone
numbers programmed in by the user.
- When the water sensor or the second input remain in the alarm status,
the Mobeye WaterGuard-FS repeats sending the SMS alarm message
every four hours.
- When the batteries need to be replaced, the Mobeye WaterGuard-FS
sends a ‘low battery’SMS text message to the first telephone number.
- When an external power supply is used and a power failure occurs, the
Mobeye WaterGuard-FS sends a ‘power failure’ SMS text message to
telephone numbers and calls them. When the power is restored, the
Mobeye WaterGuard-FS sends a ‘power restored’ SMS text message.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye WaterGuard-FS, at least the following steps
need to be taken in the following order:
1. Open the casing and insert the SIM card
2. Connect the float sensor
3. Insert the batteries
4. Connect an external power supply (optionally)
5. Connect a sensor to the input (optionally)
6. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Program the settings and synchronise
d. Use of the portal and app
7. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 4 are described in sections 3.1 up to 3.4.
Step 5 is described in chapter 4. Step 6 can be found in chapter 6.
3.1 OPEN THE CASING AND INSERT THE SIM CARD
Open the casing by pressing the corners of the front panel with both thumbs.
Insert the SIM card into the module.

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When using the Mobeye SIM card:
The Mobeye SIM card is PIN code secured and will only work in a Mobeye
device. Please do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and can
make calls and send text messages. The PIN code is "0000", or the SIM card
is PIN code free.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone
and entering the 'security' menu.)
Note: make sure that the power supply is removed when inserting or
changing the SIM card. The settings are stored in the device memory.
3.2 CONNECT THE FLOAT SENSOR
Insert the 2 wires of the external float sensor
through the hole of the enclosure to the inside
part and next in the two connectors of input 1
(press on the green pins for connecting the
wires). It does not matter which wire is connected
to which connector. If necessary the wires can be
extended up to 100 meter using appropriate wire
material.
Mount the floater to a fixed place in horizontal
position with the moving part in open status.
Mount the sensor at the height where the
presence of water shall be detected. In case the
floater shall be closed in normal situation (and be
opened after water detection), the input type
need to be changed to NC (see paragraph 5.3).
3.3 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the
correct placement. If you replace the batteries the settings will not be
deleted, since they are stored in the device memory.

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3.4 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the WaterGuard-FS is designed to run on batteries, it is possible to
use an external power supply. In this mode the module is always connected
with the mobile network and therefore always in program mode. When the
power fails, the batteries take over and a power
failure alarm message is sent. The module
continues operating albeit in the low power
mode. This means the communication module
switches off and only establishes network
connection when it needs to send an alarm
notification, test message or low battery alert.
Connect the power adapter (or any other regulated 12-24V DC power
supply) to the power input of the connector (press on the green pins to
connect the wires).
Mobeye adapter 10027 position
- V+ to “+” black lead with white stripe left
- Ground to “-“black lead 2nd from left
3.5 CONNECT A SENSOR TO INPUT 2 (OPTIONALLY)
A second sensor can be connected to input 2,
for instance a second float sensor or failure
signal.
Insert the 2 wires of an external sensor through
the hole in the casing and insert them in the two
connectors of input 2 (press on the green pins
for connecting the wires). It does not matter
which wire is connected to which connector.
As default the input is programmed as Normally Open (NO) contact. This
means the input is triggered if the input is closed for at least 1 second. In
case the contact is Normally Closed (NC), see paragraph 5.4. If the sensor
needs to be activated for a longer period before triggering an alarm, see 5.4.
If a recovery message after an alarm reset is desired, see 5.7.